I own a small manufacturing business in rural Tennessee. For several years now, I have been trying to consolidate my telecommunications & video services with one carrier and work with a single point of contact. I was contacted by a gentleman named Robert a couple of weeks ago. After I explained my issues and vented about my frustrations, Robert was able to guide me in the right direction. His overall professionalism, courtesy and follow through are skills that every sales person should display when dealing with current or potential customers. Overall I am very pleased with my experience with Sombus Networks.

I cannot express how much of a disappointment my experience with this company has been. To say it has been the worst experience with an organization in my 15 year professional career would be an understatement. I was originally contact by Ranley Goose to assist with internet and phone through AT&T for a client of mine in Pasadena. I was promised that this would be an easy transition and I would have an account manager so we didnt always have to go through call centers at AT&T to get issues resolved. We signed the agreement with AT&T and Sombus in May of 2016. It is now March of 2017 and I still dont have an account manager or anyone I can turn to for issues that arise. I tried to get assistance from AT&T directly but they said they couldnt help because our account was managed by Sombus.In November of 2016 I began asking Ranley for additional lines at our office in order to provide better customer service. In this situation I am trying to add additional services and pay more money but apparently that is a problem as well. Again it is March 2017 and I still cant get the lines added. It is the most ridiculous service I have ever experienced. I even went as far as leaving hour messages for Ranley and never received a call back and still have not received a call back. Eventually I managed to get the name of Shaun ODell the Vice President of Operations and after 3 or 4 calls he assured me this issue would be resolved and we would receive an account manager. It has been at least 3-4 weeks and still no resolutions. I have ran out of options to get my problems solved. I have a potential of losing my largest client and Sombus cannot be bothered to return a call or help me in anyway.Please beware of this company. They are incredibly dishonest people.Marwan Khalifa

Terrific people and amazing sales team.