Overall one of the better experiences of my life. Went to a lot of good excursions, ate a lot of good food, met a lot of great people. Got the help I needed for my problems. Going to be very sad to leave but glad I’m leaving here helped out. Strongly recommend. Better than most places.

Haven’t been here yet but from reading the comments seems like it could be the place to get great help from my bad depression I’m still new to this decided to get some help

I am speaking for our entire family as having a sick family member affects each one of us in our own way. Nobody ask for this especially one one who happens to be sick. After almost two years of sue hung fir the proper care we finally found Pasadena Villa. Although our insure paid for some of the care we too wish it covered more. The insurance company’s do not care about the patients needs. We still chose to keep our family member there because this place was amazing. They all work as a team to get the patients to their fullest potential; doctor ( which we are glad we are still able to see her in private practice), nurses (amazing and hard working), therapist ( as the parent I was able to send emails and ask for help and guidance anytime which was so reassuring), our daughter loved Curtis- recreational therapist and art therapist (she even made her a good bye card for everyone to sign), loved the food, and David C from business office was outstanding. Lastly, if it were not for the admission intake person, Boe (I think that is the spelling) we would have never stepped foot in the door !!

No empathy or caring from the female admissions specialist.She sounds about 22 years old.Really doesnt care about peoples problems and needs to be fired!!!$1100 a day to go here and they dont care to help uou in anyway of insurance doesnt cover it.Not impressed!!!

This place was amazing. I suffer from bipolar disorder and this was the place to really treat me. The psychiatrists put me on the right medications and really understood my diagnosis. The staff was incredible and there were kids there my age which made it much more comfortable. With anything that you are going through they can definitely help you recover. We did fun activities on Fridays we went on cool excursions. Throughout the week we had art therapy and other classes to help you with understanding and targeting specific things in your life that you can work on. They give you tools to be able to use in every day life after leaving. The food was great the chefs there made us 5 course meals every meal. Curtis was amazing he was the glue of the villa he always had a smile on his face and cherred me up when I was feeling down. He took us to the batting cages, taught cooking classes, and took us on the friday excursions.I really enjoyed my stay there and Im happy that Im healthier and was treated for my diagnosis. It was all because of them. I definitely recommend this place to anyone! Ive been to a different facility before but this place was the one that really helped me. Thank you Pasadena!!

I am pleased with the facility and staff . I’ve had a relative there for 2 months and the care he received there made a difference in his life. He felt like part of a family. The therapist did a great job in putting him back on his feet .They took a personal interest in his progress and I am sure this boosted his advancement towards getting well. It was worth the investment.

Awesome staff, really felt at home and part of a community focused on my betterment. Treated fairly and led step by step through my personal treatment, I now have the tools needed to succeed at life. Pasadena Villa Orlando put me on an amazing path and gave me hope for my future. Thanks!

This facility saved my life.

Ive had the pleasure of working with and referring to Pasadena Villa for several years now, and with each client, my admiration for the staff and their facilities grow. From my first trip to the Smokey Mountains over 6 years ago to my last trip to downtown Orlando FL, Ive always been impressed with Pasadenas staff, programs, clinical excellence, accommodations, activities and food. Both Saturday night Smoothies in Orlando and homemade pizza in the mountains definitely rate high marks, but its their team and treatment services that have earned my 5 stars. Compassion, empathy, knowledge, and professionalism, along with genuine care & concern are what make up the Pasadena Villa team. As a matter of fact, we delivered a young man to the Smokey Mountain campus just this week. What a beautiful place to enjoy the summer and heal your life.With love and respect,Jamie EaterClinical Director Sober Escorts, Inc.

As a local practicing psychologist, I have included the Villa Orlando as a competent referral source in residential rehabilitation for over 10 years. With the Villa, I can count on quality care from licensed/credentialed medical, therapeutic, and assisting staff. The social integration model is an added bonus other residential treatment facilities are not equipped to provide. The real life challenges this treatment model allows means residents can have therapeutic support while engaging in independent behavior at their level of readiness. Residents complete the program with the skills necessary to maintain stability and further their personal growth.

If you need to be around lots of peers in an also positive and caring living situation, than Pasadena Villa is a great choice! There was always delicious food from the cooks and very compassionate facility workers that I could sit with to discuss any problems or situations any time i wanted. There are several different exciting field trip adventures and in-depth social groups. I have made a handful of long term friends and would love to come back if I was in need to.

Unique facility!! Incredibly talented staff combined with a program that works. Despite years of failed outpatient therapy the residential treatment at Pasadenavilla was the key to giving my family member his life back.The results were well worth the expense. I give the facility and staff (Orlando) the highest praise and thanks for all they accomplished.

I have been working with clients with mental illnesses for many years and highly recommend Pasadena Villa for treatment of your family member or loved one. Although it is definitely not cheap, the care that my client received was above and beyond. The therapist, nursing staff and their whole team were communicative and worked very hard toward more independence for their resident. They are highly skilled and personable.

My son just started this program 1 1/2 weeks ago and I cannot speak highly enough of what he has gained already. My son is someone who is severely challenged by integrating into a new environment or with new people and he has been eating up all the skills they are teaching him. If I hadnt witnessed it myself, I wouldnt believe it. Issues that have been a problem for him for years are being addressed and corrected on a daily basis. Over the years, it seems like we had tried everything on the planet to help our son, but apparently not...not until now...WITH THIS PROGRAM.

Those who have a loved one affected by illness know that suffering is not contained to the loved on alone but that such suffering permeates the entire family.We have been on a journey for several years attempting to the best of our ability to navigate the confusing and often incomplete paths of treatment for our family member.We had attempted 3 other facilities throughout Colorado and California before someone in our own support group made us aware of Pasadena Villa. We researched the facility online, through word of mouth and with multiple phone calls with the admissions team. I am sure some of it was blind optimism, but overall we felt from the start that this facility had a focus unlike the others and would be different.I am glad to say that it was and happy to report that our loved one has been living a normal life now for over two months since completing the program at Pasadena Villa.Our family member was enrolled in the Tennessee facility. We felt that location would provide an opportunity to focus on treatment surrounded by the beauty of the Smoky Mountains.I want to share that the therapist with whom we interacted was unlike any of the dozens we have worked with previously and, while we never worked directly with the doctor involved, he too had a perspective unlike his predecessors and was willing to try a different treatment program.We visited our family member and found the staff to be more than accommodating and the entire environment was encouraging. They stressed the importance of family healing which enabled the treatment to extend beyond the facility itself. We were not only afforded ample opportunity for communication, we were encouraged to do so as often as we could.There were many people who made a difference in the outcome we achieved. Gracie was simply fantastic in her perspective and delivery. Bo was encouraging and guiding. John called it like he saw it. Scott, who acquired Pasadena while we were involved in it, participated personally in the oversight of the treatment of our family member. I can tell you that not one of the previous facilities we were involved with went anywhere near this level of effort.Our experience did have one area of negativity in that Pasadena Villa utilized a 3rd party to interface with insurance companies. My experience with that outside organization was atrocious in that that they were unprofessional, untruthful, and non communicative. This caused significant difficulty for us in working with our insurance company. When speaking with Scott, the Pasadena Villa CEO near the end of our program, I brought this to his attention and he indicated that he would correct the situation so that others did not encounter what we did.In closing, I will tell you that these types of illnesses are a journey. I am happy that our stop over at Pasadena Villa yielded results unlike we had encountered before and that all of you reading this may also achieve results like ours in your own personal journeys.

Our family had such a wonderful experience at Pasadena Villa. My family member received the best treatment from there, until she was ready to move forward. We traveled from California just to have her go to Pasadena Villa and would have kept her continuing treatment there if it was not out of state. The faculty was so attentive to all of her needs, and still remains in contact to follow up with our family. Thank you Pasadena Villa for giving our family the best chance, and starting us on the right track for treatment.

I personally experienced a miracle at Pasadena Villa. When I started to feel my depression coming on, I entered another facility that I will not name, however after 4 weeks of being there, I was 100 times worse off with my depression then when I entered. After a family visit and seeing the shape I was in, my family aggressively looked and found Pasadena Villa in Orlando. When I arrived, I was heavily depressed and virtually had no hope or any emotional peace. What I witnessed after that was the miracle. The efficiency and care for me by the staff, therapists, facilitators, counselors, Psychiatrist and nurses on the premises participated daily to over see my health, emotional and psychological well being. Not to mention the nutritionists and culinary staff that make well balanced excellent and nutritional meals. If you or any loved one has any Psychological or mental health issue, I would highly recommend either one of their facilities located in Orlando or in the Smoky Mountains in Tennessee. however I am partial to the Pasadena Villa in Orlando.

We felt very secure with the staff and team taking care of our daughter. She was given every opportunity to work on the things that she needed to work on and given the support that she needed. I felt that the staff and treatment team were open and honest with my husband and I and this was comforting given the situation. The facility was very welcoming and gave the feel of a residential setting rather than in-patient which we preferred. The therapist that our daughter dealt with did a good job and we felt she truly cared about the case

Only caters to people who have money while people who are afflicted with serious mental health disorders obviously cannot accumulate wealth to afford such services. Mine as well be a resort or self help retreat for the wealthy

It’s a great facility, wonderful staff and treatment center. I have done indoor rock climbing here but it’s more than just fun outings it’s a place to heal and get better.

Pasadena Villa was my first step to managing and living independently with bipolar disorder. I went to Florida after struggling severely with my first year of college. Between the life management skills they taught me and the help learning how to manage my bipolar disorder in a healthy way, the TLLC program gave me a set of tools that I still use daily a decade later. I felt like the staff cared about me and my health, and they understood exactly when I needed support and when I was ready to handle problems on my own. When I left the program I was able to go back to school, finished my degree and move into the workforce.Ive recommended this program to others in person before, and I encourage anyone that is considering treatment centers to visit Pasadena Villa in person to meet the staff and see the facilities.

My family member received care at Pasadena Villa in Orlando. Our family was extremely pleased with all of the therapists and staff as they were knowledgeable, friendly, and very caring. Unfortunately, the overall upkeep of the facility and community homes were disappointing to say the least. A lot of the furniture is outdated, dirty and in very poor condition making the living environment less than ideal for our loved one. My loved one also expressed feeling unsafe in a few of the company vehicles which frequently broke down or made concerning noises. In spite of various complaints, these issues never seemed to be addressed. Again, we loved the therapists, techs, and the treatment program, but it is unfortunate prospective families may decide against this amazing program due to the poor conditions at the facility.

I reluctantly went to Pasadena Villa Orlando. My wife and friend told me it was a rehab center. I had been to many rehabs but I could not maintain any reasonable time in sobriety. I could stop drinking and taking opioids but I could not stay stopped. At every Rehab center I had gone to I was told what I needed to do to stop drinking and drugging. I never looked for a reason why I did, nor was it suggested as something I may want to do.At Pasadena Villas that changed. I was asked to look at my childhood trauma my adulthood trauma . my self esteem issues. My codependencyissues and dig deep . This was a new concept for me. For the first time I was in groups and one on one Therapy sessions that really dug at why I felt the need to self medicate in the first place. Over several months I took part in EMDR sessions. One on one check ins. Trauma groups. Codependency groups . Art therapy and Field trips :). My background did not lend to this type of environment. I had run a Highly successful multi national company I employed over 500 people world wide. Asking for help was not something I was used to. Everyone at Pasadena villas made that possible. Help was offered right at the start. I found myself in a truly caring environment . The changes I made as a human being at the villas have been nothing less than a miracle. I continue to practice and use the many tools I learned at The villa. My Ptsd has quieted substantialy. Emdr remains a weekly practice with a caring therapist recommenced by Jess and Anastasia . Its hard for me to squeeze into a short review post the positive changes in my life as a result of the counseling and Therapy I went through at the Villa. I entered the Villa a broken and Hopeless Man. Today I have a serenity I thought was impossible to obtain. I have been clean and sober for one year and 29 days as of this writing. I owe so much of my better communion with my environment to so many caring individuals on the staff. Curtis and Marnita got the ball rolling every day. cooking with Curtis and Art therapy with Marnita was a vital part of my journey. I still paint . I have a studio set up in my house. Desiree, Jess, and Anastasia where such very caring people. My sessions with them where a tuff look at my past. I am grateful always to them for unlocking the core root of my additictive existence . Continued therapy couple with daily AA has been a winning hand for me.My one on ones with Stephens brought the total picture in to focus by examining progress as well as short comings. The presence and support of Miss Kathriene, Sam, Mckenizie and the rest of the crew stays with me. I cant Thank all of you so much for your help in starting my real recovery journey.I look forward to visiting soon. I do a lot of service work I bring my message of hope to rehab centers, Jails and hospitals weekly. I make it a point to stress AA or NA might not be enough. For this addict it was not. Couple with solid Therapy and support it has made all the difference for me. God Bless. Matt

BEWARE THEY MAKE YOU PAY UP FRONT AND THEIR PROCESSING IS INCOMPETENT. NO CLAIMS PROPERLY SUBMITTED UNTIL AFTER PATIENT LEFT AND THEY SENT FORMS PIECE MEAL PROBABLY TO CHARGE MORE FEES!!!!!!!!!ADDITIONALLY SUPERVISION IS SKETCHY AT THE FACILITY.HAD HOPES IT WAS GOING TO BE A GOOD PLACE BUT TOO MANY SECURITY AND FOLLOW THROUGH ISSUES. SOME STAFF ARE AWESOME MANY QUESTIONABLE.OVERALL PROCESS A NIGHTMARE.

I met some new people and it helped me socialize better my therapist was great all the staff was great and friendly

Knowing my sons previous history of depression and suicidal thoughts, Pasadena Villa Orlando admitted him and accepted our money for his treatment. About 4 weeks in, my son confided to a friend that he was still having suicidal thoughts. Rather than speak to my son and try to help him at this psychiatric TREATMENT center, they sent him to a crisis care center and would not allow him to return to Pasadena Villa, deeming him too high risk. They also expelled him WITHOUT his anti-depressant medication or any prescription for his medication. Very irresponsible.

The staff was horrendous. Intimidatory psychiatric practices are used on many patients. No benzos allowed and time is wasted. Hurry up and find somewhere else to stay.

I am giving this place 2 stars only because my mom is still alive. This place is an expensive joke. Nothing more than a daycare center with some mental health treatment. Patients have full freedom of cellphones, social networking and get to go on daily field trips and get to leave with family members when they choose. The majority of the patients there have lived there for many years. My mother received no aftercare and was sent home on the same benzos that she started there with. The benzos are what got her there in the first place and I was outraged that they did not get her off of them. The only positive is the workers are very, very, very nice.Immediately after leaving there my mother went down another really tough road and relapsed again. This time, we did out research and took her to La Amistad. If you want help for your beloved family member, please look into that facility. They had strict rules, took her off the benzos, changed her medication and she has now been living a normal life for the past 2 months since being released.Please save your money and find a better treatment center.

Great place for great help staff are amazing

Nice place