From the first time that I contacted Elizabeth Ford., after purchasing a home in Pine Creek, Melbourne, she was able to answer each and every question or concern that I had and if she didnt have the answer, she would direct me to the person that could. Caring, understanding and always responded to my emails and/or calls either the same day or the next. Should I ever need any assistance when it comes to questions regarding the community that I live in, I will not hesitate to contact Elizabeth because I know that she will be responsive and have a genuine and sincere interest to help. So happy that I have her as my point of contact with Leland Management! She is a Superstar *****

Our office has recently had a great experience with Leland Management during the latest transaction we worked with them on. While we do not have any interaction with them on a property owner basis, working with them on resale documents has become very streamlined.From a title company perspective, we appreciate the way Leland Management handles the accounts going through the resale process. Once resale documents have been issued they put a hold on the account so as to insure no payments can be made to the account. This is very helpful, as it keeps the information provided accurate.IYONNA HALL and EMILY VARGAS were wonderfully responsive and very helpful during our most recent experience with Leland.

Jenna was so helpful with processing my application for a pool and pergola addition. She was quick to respond to messages and very efficient. Just a pleasure to deal with. Appreciate it! So looking forward to next spring!

Great customer service! It is really easy to work with them. They are always very helpful in answering questions and responding quickly. Great job always Leland Management!

In our business (title insurance industry) we deal with management companies all the time. Leland Management is one of the best! They are fast, efficient and customer service is second to none!

The manager of our Summit Greens community, Victoria Berrios, has been extremely helpful and efficient in all our dealings. She has also been very warm and pleasant during all our communications. Most importantly, she responds immediately to any requests for assistance. I feel I can count on her for top quality help at all times, and that she can solve any problem that might emerge.

Ive been a vendor for Leland Management at various communities and have to say that one of my best experiences ever working with a Property Manager has been with Manny Trinidad at Watermark. Manny is a great team leader and cares about the people and vendors he works with in the community! Cant recommend enough!

Speaking from a Luxury Rental Property Manager in New York City, this review was planned on being a one star. From the many attempts of trying to contact Leland Management to inquire about a few items as I have just purchased a home. To the point I had to drive a half hour from my property to go to their office. Which at no surprise was closed due to COVID.None the less, the young lady that answered the phone today just before 9am has made this a five star review. As a Property Manager you know when such people are a great assist to your team. She was the example of everything I would want on my New York team. From being polite, to informative, to answering all my questions and guiding me step by step. I couldn’t have asked for a better conversation. She even asked if I had any more questions, she took the time to make sure I felt comfortable to hang up. She has changed my perspective of Leland Management just from that one call. Sincerely, I didn’t catch her name, however she deserves to be recognized. Great work!

Liz has been very helpful and she also followed up to see where and or if I needed any assistance.

Allyson was amazing to work with! She was incredibly responsive and handled all of my requests with urgency. She made sure to keep me informed and let me know where I stood in the process. Highly Recommend.

Fred Kapelewski is extremely helpful and efficient. He responds quickly and is very courteous. It is such a pleasant experience working with him especially in a time when getting personal help is difficult to nearly impossible. I really do appreciate all that he does.

Our roads were being maintained (repaved) in the back portion of our community. The project was spearheaded through Chrisann Orlando. I helped man the phone calls for several hours to coordinate residents needing to be transported and postal mail getting delivered. Everything was well organized and ran smoothly. The project was a huge success.

Leland Management was hired years ago to take over the HOA Management at the Magnolias of Ocala.The two previous management companies both had numerous problems and Leland took over with strong processes and experienced resources. They collected significant past dues. They implemented firm and consistent processes for collecting dues and handling late/nonpayments and violations. We finally had funds for improving landscaping etc.Recently, Stephanie Mallary has been very professional and responsive regarding the water drainage issues in the common area behind my home. She came on site to meet with me and to personally review the problem areas. Stephanie and I had numerous emails and phone calls to define and document the issues with pictures. Stephanie put me in touch with a board member to move forward with vendor selection.Lastly, Stephanie quickly resolved a problem with my malfunctioning gate remote and kindly reviewed gate codes and phone keys with me.I appreciate Stephanies responsiveness and clear communications.

My experience with Leland has always been pleasant. I spoke to an Amanda the other day at your office and she was great. She took the time to walk me through my account and answered all my questions. Very professional and acknowledgeable!

Own homes in a few states. This company has consistently been inconsistent. The worse

As a Board member I interface directly and frequently with our property manager. He is responsive and demonstrates that he cares. I realize that we have only a fraction of his time, yet he treats us like we are number one. I imagine that he does that for his other clients as well.

We live in Oak Hammock Preserve.My experience with Leland Management has been disappointing.As a new resident, I would expect that management or someone would inform me of any rules or anything to obey in the new community I live in. I have also not received my community pool key, I have no clue if I’m supposed to pick up because I have no info. I’ve been trying to reach out to Claudette Maldonado for info, but every time I do she has a rude attitude toward me. I do not accept this.

Working with Chrisann Orlando-Lowder on the road resurfacing was excellent. She was always there to help and answer questions. Great to work with.

We have worked with many HOAs over the years, some good, some not.Leland Management have been great to work with. Heidi Hodder is the best.She follows through on everything in a very timely fashion. We are very happy with this management company! Wish they handled some of our other investment communities.

I received excellent service from Leland Management - specifically with Emily Vargas. I moved to a new house a little under a year ago, and received a notice from my POA letting me know about fees that were outstanding. I had been waiting for correspondence since we moved in, and wasnt sure who to contact. When I received this notice, I called the number to make sure I could get all the information I needed for managing this going forward. Emily was so kind and helpful. She assisted me in updating our information (as it had be recorded incorrectly initially) and answered all my questions. I am definitely pleased to know that Leland Management is my go to contact for this!

My husband and I recently had the pleasure of meeting our Community Association Manager, Gabby Garofano, while seeking her assistance on a matter. She warmly welcomed us, even though we had not scheduled a meeting. Gabby had a plan in place before we left her office, and the issue was resolved within less than an hour. In todays fast and often chaotic pace, we truly appreciate having Gabby as our C.A.M.

Great Team to work with. Organized and ready for any meeting I have had toschedule.

High five to Andrea Stoick. I needed assistance with an ARC application I couldnt find and she went above and beyond to get.Thank you so much Andrea keep you hard and dedication :)

I called during the typical lunch timeframe and spoke with Amanda. She was friendly, professional, and knowledgeable. Will submit the ARC form so it can be reviewed at the Sept 7 meeting. What a pleasure! Thanks Amanda.

Our company, Florida Express Environmental, provides garbage, recycling & yard waste services to Summer Glen in Ocala Florida, through Leland Management. It is always a pleasure to work with them & especially with Chrisann Orlando-Lowder. She is always prompt in her responses & just a very nice person to deal with. In these very trying times, it is very reassuring to work with someone thats always very pleasant.

Just want to give a shout out to Saria Maria! She was extremely friendly and helpful! Thanks for all your help!

All Staff is very easy to work with at Leland Management. I have worked with Stacey Forson in particular and she was a pleasure to work with. Always attentive and follows through with what she says she will do.

Excellent customer service. Large number of holdings with staffing issues we are all facing. Responded the next day to my voicemail and took the time to walk me through the exact steps to setup my account.

Emily resolved my issue quickly and professionally, I couldnt be happier. Thanks Emily!

As a title agency, we work with a lot of different HOA Management companies. The customer service at Leland makes them stand out from all the others. Laiesha Savage and Melanie Vidal go out of their way to make sure our clients are top priority. They are extremely prompt in their responses and always happy to assist should anyone at our office need anything. Together, they have helped us out in a couple of last minute situations and helped save the day. They are a true asset to your organization!

This was not a visit but a presentation about the types of telecommunications agreements exist for community associations. It was informative, and while the pages themselves were well organized, the presenters appeared less prepared. It was a sales presentation to utilize their consulting services.

We have been dealing with Gabby@Leland for a few years now and our experience has been excellent. Gabby is quick to respond and help us out with whatever the situation is. We are so lucky to have Gabby as part of our community.

Great legal review panel last night. Learned a lot, was well run.

I am very happy with Miss Garofanos customer service. i live in california and an owner of 29 High Vista. I needed some help with finding a landscaper. She went to the clubhouse of High Vista where there is a binder of all vendors who service the area. She took a picture of one page of the binder with business cards of landscapers and emailed it to me. also, she helped me follow up with ASI landscaper who misaligned by round cement border. Very thoughtful and easy to talk to.

Saria Matos is an excellent service representative in assessment payments. She took care of the situation in every detail and helped me a great deal.

A very thorough and professional webinar on Board Member responsibilities and legal obligations. Well done!

We live in Highlands Reserve. If we could give Gabby 10 stars, we would. She once again was very helpful and went above and beyond to help us get a good referral for tree trimming when we were unable to get someone to do the work. She followed up and was quick to respond to emails. This girl does a great job!

Jenna was wonderful. She was very patient, efficient and professional. She was a pleasure to work with. The team at Leland Management communicated well with each other and handled matters at a fast pace. I was very pleased with my experience.

Fred Kapelewski did a fine job dealing with a recent issue at by condo complex. Cheers, Edward J Tehovnik @ 10107 Hartford Maroon Rd, Orlando, FL.....

These folks are in the business of charging their clients as many fees as possible. It is horrible really. Fees on top of fees for any little violation. There really needs to be an investigation into their business dealings. Do not hire and try not to live in a community they manage.... They behave like the Gestapo from WWII! I really can express enough how scrupulous Leeland management is.

I had a wonderful experience working with Leland Management! Im a Property Manager and work with many Community Associations which Im afraid can be trying at times. Leland was so responsive to my requests and extremely helpful with ensuring a new tenants devices and tenancy were cared for immediately. Sarah Deleon is a gem and I cant thank her enough!

Gabriella and I havent always seen eye to eye on somethings ...however WOW I can fault her professionally nor her manners. I can only imagine how difficult the job must be... Gabriella is always fair and will listen, usually have an answer very quickly. I have been on Highlands Reserve for 18yrs...and I am very pleased to say she been the best so far along with Dominic.... cheers and thk you once again....

Was able to work effectively with Leland Management on an issue that was quickly and easily resolved. Thank you for your patience and understanding.

CAM for Oak Hammock Preserve in Kissimmee has been told for over 6 months that the stop sign entering Meadow Oak is completely obstructed by tree branchs. Accident waiting to happen. CAM does nothing. The Board is Glueless.

I thoroughly enjoyed the Zoom Board Training presentation. The information presented was informative, easy to follow and understand and, I felt, right on target! I had been to a similar in-perform presentation before. It was 4 hours and primarily for condos. I felt it was a waste of time but I got my required certificate. Just the opposite with this one - thank you!

I worked with Stacey Forson on our Marconi project in Jacksonville for several years from 2018 until recently. Our experience with Leland Management and specifically, with Stacey, has been excellent. She principally handled the architectural submittals to the HOA, all of which were handled professionally and efficiently.

Since moving into Oak Hammock Preserve Kissimmee, we see this once beautiful community fall way below standards, so we put our home up for sale as property values are falling here, and we have a very rude CAM who does absolutely nothing here and when you email or call her, she goes on the defensive. Very bad representation of Leland Management. No board meetings which are to be monthly per Docs, so you can meet, know your board members, and address in person. Since DBPR was called, now CAM and Board only conduct video call in instead of using our Clubhouse. Number to call in CAM provides does not work on T Mobile users. Yes, weve had enough and are selling.

Nicki Sheyka, Gabriella Garofano where very helpful .Nicki Sheyka, was very attentive and patent.. I always find Gabriella very helpful and I appreciate how she gets back with me and follows up. She is a keeper. ;0)

Really appreciated the courteous and prompt response to my questions and application for our roof replacement by Jesse and Jenna. They were very helpful and instrumental in expediting our paperwork. Thanks so much!

We live in Oak Hammock Preserve in Kissimnee. Our CAM is the problem. So many violations, cars on jacks, blue tarps on roofs, overgrown dead trees in common areas, clubhouse pool green. We could go on and on....

No one ever answers the phone! When I was able to speak with the receptionist she “uh huh”-ed me the whole time! She transferred me to my property managers voicemail which didn’t allow me to leave a message. I didn’t know the person’s name, only “Joseph” so using dial by name directory wouldn’t have been possible for me. So I called back, and the receptionist never answered again! It’s really frustrating when I am trying to get things accomplished and no one wants to help.

Im a fairly new resident homeowner in Avalon Park. Leland Management, our Home Owners Association, is excellent! The staff cares about the residents, and works diligently in meeting the needs of our properties. Liz, Kenneth, Sara, Melvin and Jay (Irrigation), John and Chino (Landscaping), are dedicated to solving problems and in those areas which are outside their purview, they will direct us to others who can assist. Leland Management is a professional, warm and caring management company and Avalon Park is Blessed to work with them. THANK YOU!

My experience with this company has been terrible. They charged my credit card for an Estoppel letter. It took over a dozen phone calls to get them to send me a receipt for these charges. Each department I talked to told me that they did not handle this and told me to call another department. I would never do business with this company. Pathetic customer service. I will add that the fees that this company charges for Estoppel work is outrageous. 5 minutes of work for $250.00 is a pure ripoff.

I have always had contact with Fred and he has been so precise, kind, friendly, and very professional. Whenever I would submit a request, immediately I would get the response from Fred. I have only excellent ratings on him. He is terrific.

Our contact with the architectural review board (ARB) is Jenna Mengel. She has been a great help in getting a couple of our projects approved when our submission was stalled in the pile. One addition to to our property was a fence for the yard in which she was able to send the approval within a few days after contacting her. The other is a back yard landscaping project which was approved soon after my phone call.I am sure that Im not the only homeowner that Jenna has helped to expedite proposed property improvements. It is so nice to deal with someone who takes customer service seriously. Thanks again, Jenna.

As a home owner, I never understood or agreed with the purpose of a home association and/or needing approval from the boards to modify my home. However, after carefully working with Jenna Mengal at Leland Management, she made it very easy and simple. She walked me through many of my request; advising me on what the board seeks when approving a ARC request. She quided me thoroughly with completing the proper forms and making sure I included all that was required. The process was easier then expected and I received quick approvals. I had no issues and I appreciate all her help. Thank you

We were taken care of by Kaitlin Marshall about questions we had about replacing our windows in our house..Kaitlin responded to our request in a timely manner and very pleasant to deal with.She answered the questions she was sure about right away. She the checked the information she wasnt positive about and got back to us with the answers very quickly.Kaitlin was a real pleasure to deal with.

Emily V on the Resident Support Team was very communicative & responsive and her follow up was much appreciated!

There was very useful information included, however, the speaker seemed very focused on rushing through the material to meet the completion deadline. I personally think the session would have been better presented as either a two-hour program with greater in-depth material or splitting to the topic into two separate sessions.

Over the past month, I have had some questions and have been emailing with Gabriella. She is very helpful and efficient, replies quite quickly, and follows up on our correspondence to make sure all my queries have been taken care of. We appreciate her attentiveness.

A recent Board Certification class hosted by Leland was efficiently presented, very relevant information and will help me in my HOA Board role. Informed and engaging presenters did a great job!

I have been attempting to contact Leland management for a week now. No one answers the phone, no one responds to emails and the mailbox is full so no option to leave a voicemail. I have been paying 200+ a month in association fees for 11 years for this type of service. Im sure if I was late on my fees there would be a direct line of communication....

This was our first experience with Leland Management, and having Stacey Forson as the Administrator was extremely helpful to us. She kept us informed throughout the entire process in a very professional and courteous manner. A delight to have as a front person - thank you for doing your job so well!

We are so thankful for Jenna Mengel and the management company. We purchased our home and were anxious to get a new fence installed since we have 2 small dogs. We did multiple surveys and with the help of Jenna guiding us on what we needed to do get this quickly, the review board approved our project. Every time I called the office anxious or with questions I was helped patiently.

As a contractor providing service to many Communities and HOAs in the Central Florida area, we have dealt with Leland Management many times. We mainly deal with Fred Kapelewski he is a property manager in our area, we always receive prompt payment and proper communication during jobs to make sure everyone is always on the same page and everything is working efficiently. Fred is one of many Community Managers we deal with and we have had nothing but exceptional service. With our experience with many Property Managers and Companies, we highly recommend Leland as a Management Company and Fred as the CAM.

Leland Management is charged with maintaining community standards for Eagle Harbor neighborhoods on Fleming Island, FL. We are remodeling our home, and have had occasion to ask the Architectural Review Board (ARB) to review and approve a substantial outdoor project. Our communitys agent for that interaction, Jenna Mingle, fulfilled her role in an exemplary manner, providing accurate, timely information exchange between my family and the ARB. Her personal actions in presenting our application in a cogent manner greatly assisted our process, and produced a favorable outcome. Thank you, Jenna.

We appreciate having a Leland representative in our community 2 / 3 days a week. Gabby does a great job helping to keep things running smoothly here at High Vista. She is solution oriented in her approach to challenges that arise i.e. handeling violations.She is pleasant to all and I am sure that dealing with an older population has its challenges. But she has navigated through the issues with knowledge and understanding. Probably the most important thing she can continue here at High Vista is listening to the residents and guiding them to the appropriate solutions for their concerns.Good job Gabby! Heidi & Jerry Philley

The Reserves study info was great. We are using your company through Leland and we had such a comprehensive study done three years ago that really showed us exactly what was messing in our old study. We are on the books for another one next week. We are looking forward to get a snapshot of how weve done. By the way your question and answer period was really a nice touch, as most groups only spend a few minutes with that. Thanks, Brenda green

I purchased a villa in Boyette Park a year ago. Since this is a new development there have been a lot of little things that needed to be taken care of. Angela Estilette at Leland Management has always been so helpful and has taken care of anything I brought to her attention in a timely manner.

I dealt with Maria Gomez recently with regard to our sprinklers not working as well as asking her to arrange that the weeds be sprayed on our driveway.Both of these requests were handled promptly and professionally. I would like to thank her and Leland Management for all they do fo to keep our property well managed.Kind regardsMrs Jann Visser1457 Priory CircleWestbrook

Be careful with this company. Never recommend doing any business. Please keep all your receipts otherwise you wont be able to prove your actions.

Answer All my Question Thank you..

I gave the rating of 5 because dealing with Jeff Gay at Leland Management has been an extremely pleasant experience. Sunrise Preserve is a new community and at the time we build Covid-19 restrictions were in full force. Any questions I have asked has been answered in a prompt and efficient manner. If there was something that was difficult to do or could not be done, Jeff would be patient enough to explain why. Most individuals in that position deal with so many people and in these trying times, they just refer you to the website. When there was something that was possible, he advised me on how to achieve a positive result. I appreciate working with someone who cares enough to give you good advice and be as helpful as he is. Thank you Jeff for being so patient and kind.

Maria was great. She responded back to my email in a timely manner and the issue was taken care of within a few days.

I have worked long distance with Connie Gay who is the manager of the Foxwood Community in Florida. Doing business 5 states away could have been a nightmare. BUT, I found all the help I needed when I met Connie. And I also found a friend in her. She has promptly answered questions, sent requested documents, returned emails and phone calls. She is a master at her craft and I could not do without her. Give that girl a raise!

This week I asked Fred K. a specific question about the allowable selection of roofing materials, via email. I was really pleased that Fred K. replied within the hour as my wife and I needed to have information with which to proceed with a roof replacement procedure. Fred provided the excerpt from the HOA requirement(s) and restriction(s) super fast and answered the question completely. He did a great job, we do not communicate with Fred often at all, and it is really nice to know that he is available for questions, and will reply in a very timely manner. Oh, and he is really kind and personable in his reply.

I had a very pleasant experience dealing with an employee of Leland Management, Jenna. She was very helpful and knowledgeable in assisting me with an ARC Application.

Leland Management manages my community of Heritage Hills in Clermont FL. The staff consistently goes beyond expectations in their management of the property. A example of this is the recent call I made requesting guidance as to what I needed to do to resolve a landscaping issue with the landscaping company. Michael Crawford listened to my situation and then took control; he contacted the landscaping company and followed it through to the resolution of the issue. Knowing that I have management company that I can rely on to assist in the time of need takes the worry off my shoulders.

Stacey Forson with Leland Management is extremely knowledgeable, courteous, helpful and professional. She really cares and goes the extra mile with a positive attitude. The level of customer service that Leland provides is outstanding all the way around. They are always there for us whenever we have any questions, and they are very informative. Awesome, A+ company! We are very pleased.

We had a great experience obtaining approvals from Leland to do work on our home. In particular, Jenna Mengel was super helpful- so professional, courteous, and she was able to help us get a time sensitive revision done in a matter of days! Fantastic experience working with Jenna at Leland!

Very Informative. Hits key points

Cindy was extremely helpful when i needed toEnter my 2 condominiums at lake Burden onACH for payment of my feesI really appreciated her help and the way she help me with a smile very nice she is a great asset toLeland thanks Cindy

Very well-organized. Covered a great deal of material.Host was knowledgeable and engaged in the topics. Rapid-fire, but so well organized that was OK. Would recommend this webinar highly.

The board certification presented by Leland Management was was very informative, there was many things presented I did not know. The instructor was very articulate and presented the course material well.

Worked with Stacey Forson who guided me through the process of the ARB.I had a good experience working with her as she was very professional andand courteous and kept me up to date.

I have worked side by side with Leland Management as a Full Service Commercial Landscape Vendor for over (10) years. The entire Leland Management Team is a pleasure to work with and take pride in their relationships with Vendors and Clients. I highly recommend Leland to any Homeowners Association that is looking for a reliable, motivated, and knowledgeable management company. Keep up the good work Leland!

Our large gated community in NE Florida has worked with Leland Management for almost a year now. The staff has been wonderful and very helpful.Allyson Todd, Senior Account Manager, is always professional, courteous and goes out of her way to help with us with our financial planning. We have never experienced any issues with accounts payable and receivable. She help make our transaction from our old management company to Leland run smoothly.Thank you Allyson!

From the moment we signed on to be part of the community here at Highlands Reserve, it’s been a great welcome. Gabriella G. has gone above and beyond and is a great liaison as is Dominick with his info about the particulars.We look forward in many years of peaceful living. As my “fix it guy” (Billy) and I were observing this week, they, the Leland Team, do a great job! Kudos.

This HOA management is a joke! DO NOT own a home in any community where these idiots are the management. Absolutely horrible

Jenna Mengle replied to my emails right away and an approval from the Architectual Review Board only took about a week including approved documents with a stamp of approval. Great job.

Very bad, unprofessional people working at Leland, the pool is green, the ponds are full of grass, smell bad and looks like fezes, trash are all over the woods, I did collect many times plastic bottles left, most, by lawn company no care and residents. Playground exercise equipment has not properly maintenance, signs are damaged. Dog fezes at the reserve are left systematically by residents. I have video footage and photos about this. I will prepare a website to post all. Maria Gomez, where is your inspector?

Excellent service! Thank you!

The seminar and presenter were great. Give that it was so technical, it would have been convenienta bonus to have the slides ahead of time for taking notes; a very small issue. If they were available and I missed it, please disregard Again, Well done. Thanks.

A wonderful presentation.

Very good information.

We recently applied for ARB approval to build a pool in our backyard. We were concerned that this process might be difficult and lengthy. But it was quite the opposite! I emailed the information as requested on the form and almost immediately received a reply from Jenna Mengel confirming receipt of the email and other notations for our request. Then in just 9 short days, she again emailed back with full approval to move forward on our pool! Thank you Jenna and Leland Management for prompt approval and all you do to keep Amelia National beautiful!

Just recently I had submitted for an approval to the ARB board for a home improvement project. I requested the forms, and Ms. Stacey Forson immediately send them over to me. I also made a mistake in the application in terms of payment but she guided me through the process and helped me get my approval to the right destination at the right time. Really appreciate Stacey for her awesome customer service and most of all her humility! Thank you so much! Appreciate you!

I have owned the property since 2014 and found the Leland Staff always professional, yet friendly. I must commend Mgr Ash Smith for always quickly responding to any of our concerns. Not only did he respond quickly, but rectified any issue in a timely and efficient manner.If your complex or community is looking for a good and reputable company, then Leland Management should be your choice.

JARROD CRUZ IS FANTASTIC! HE IS VERY KNOWLEDGEABLE AND COURTEOUS. IVE NEVER MET A PROPERTY MANAGER WHO RETURNS CALLS OR ANSWERS EMAILS SO QUICKLY AND EFFICIENTLY. HE IS THE BEST.

I want to thank Jenna Mengel who provided excellent customer service in helping me get speedy approvals for the fence and Lanai enclosure. Jenna took care to understand the customer needs and was very courteous in ensuring I got the best help and support. Keep up the fine customer service provided.