I live 30 minutes from this location and I called before I came and the lady told me if I arrived at 4:00 o’clock that I would be fine well I arrived at 3:45 and they did not take me as usual! I don’t even know why I called because this has happened several times! They do not honor their word!!! They don’t care about good customer service!!

MS.MELIXA WAS VERY HELPFUL GETTING ME ON THE RIGHT SITE, VERY HELPFUL THANKS!! ALL THE LADIES IN THE OFFICE OUR UP ON THERE JOB. THANKS LADIES AT OATA FOR UALL HELP. TIWANNA CALLENS

Most of the staff has really good customer service. However, there are a few ones that are very arrogant and unhelpful. Sadly, the arrogant ones that I came across are in leadership positions, the assistant manager, for example.For instance, she would not process my paperwork because my Z looked like a 2, and she is seems very passionate about proving people wrong. In another situation.However, what really made right this review was this: They are supposed to call you on your phone number when its your turn to be help. I was sitting in my car for hours waiting for their call. I decided to go inside to check my place in line. Despite not having any record of the call or a voice message, they simply told me that I had lost my place in line for not answering their call. I showed them my call records, I didn’t have a call from them, at all. They told me it was not their problem because they had called me. But did they? So, I asked why didn’t you leave a voice message, I would had known they called me if they did so, even though my phone didn’t ring.Showing a complete lack of empathy, compassion, and good customer service skills. The assistant manager said they were too busy to leave me a voice message, and I would have to come back the next day because she “called me” They really didn’t care about the hours I spent waiting for their assistance.It seemed to me that they were trying to reject as many deals as they could to get out work on time. They really didn’t care about the hours I spent waiting for their help.I do not recommend OATA to anyone. Unfortunately, there are not that many options for car dealers in Orlando.

This company has helped us grow as a business so much. They have made it much easier for us than we expected. Always there for us when needed and kind. Can’t go wrong using this company. They are always available to us.

Easy to use system with great support, highly recommend for title and tag needs.

Using Oata was the best thing our company has ever found. Its made our business function so much easier and better. Everyone at Oata is very professional, helpful and always available. They do an excellent job and I highly recommend them.

It is the fastest and most effective dealer office. even more so with the backlog of work due to the pandemic. they solve all our emergencies regarding titles and plates. They are all wonderful! Maria and Carmen are always happy !!! We know that it is difficult to work with the public and under pressure. The important thing is to give an excellent service to us as a dealer. KIOS AUTO SALES

Thank you so much for all the hard work and dedication of all the team and especially ISMARIE ! She has been very patient with us as a new dealer and she is always willing to help and guide us. This office is very efficient and they process our requests very fast!!! Thank you

The best thing I did as a new dealer was sign up with OATA. I knew nothing about Title Paperwork. I wanted to learn myself instead of paying someone else to do it for me. Sissy is extremely knowledgeable and made sure that happened. I’m not perfect, but I can do my own title paperwork. Thanks again Sissy for helping me learn that side of the biz!!!!!! Sissy even made a Trip from Daytona to come and check on me!! MotorMax Auto Sales is a better dealership beeches of you.

Advantage Rent A Car has a large fleet of vehicles. OATA services all of our tag & title needs. All the employees are friendly and knowledgeable. I am happy to recommend them to any other car dealer.

We do business with OATA and we are more than satisfied. From the setup process, to the turn around time of paperwork, we are very happy working with them. They always properly and quickly answer questions and are always available. The online system is very easy to use and extremely beneficial for dealers. OATA really does provide excellent service!

I just signed up with OATA a little while ago and they have been amazing. Sissy Fornili is extremely helpful! Always responds to your call. She saved me so much work and stress on an issuance that had gotten rejected by the DMV, she told me it would be taken care of and next thing I knew the issuance got approved.

We have recently started doing business with OATA and we are more than pleased! Sissy was so helpful in the setup process, our paperwork is completed properly and quickly, they are always available for questions, the online system is very user-friendly and extremely beneficial for dealers. OATA has truly been a life saver and we cant thank them enough!!!!! ⭐⭐⭐⭐⭐

3 weeks and they never processed one title work..I called every week and of course it takes over 29 minutes and 8 attempts (if lucky to get someone to answer).because it is a cash deal they dont process it unless you are there..I went their upon their request and sat for 1:30 hr then the agent went to lunch...I had to leave and go back to work ..3 hours later they called to ask if I am still around..and because I cant come back right away they have to avoid it and start over when i come back...i asked them to call when they are ready to process again so i can go there...another week passed by and none called ..i called again to find out they could not even locate the title....THIS PLACE IS A COMPLETE MESS.

Sissy constantly goes out of her way to be helpful and is very knowledgeable. Always answers the phone when you need help, and if she doesnt have the answer gets right back to you with it.

Great people, they take care us very well.

I cant say enough good things about OATA and specifically Sissy Fornili our rep! This is truly a great organization, professional, responsive and patient. The customer service group is excellent and make life at car dealership so much better ! If you are not using their service, give them a call, you wont regret it..... Dale Ranney, General Manager

Alexandra Rios, (Account Manager -Central Florida ) goes the extra mile to help you. Great customer service from her!

Incredible response time and always helpful in meeting all state regulations and submittals needed for renewals. Morgan Pickell is a gem!! Thanks OATA!

I am always so happy with the level of customer service at this location. Vania and her team always treat me pleasantly and provide a professional level of service. All of the staff is friendly and help me however they can with my paperwork. This office saves our company so much headache and frustration, I would be lost without it!

Dropped off title over 2 weeks ago. Was told that usually it takes 3-5 days…. Then it changed to “we are short of staff” might take longer. Ended up paying for fast title.

Cici was so helpfull with helping our dealer finalize the deals she knows a lot of tittle processing. She is great!!

Always a pleasure dealing with OATA! They are very easy to reach and very friendly! I recommend them 100%. I deal with Alexandra for our tags, and shes always very helpful!

Ms. Carmen was very professional and very polite, she helped me with her knowledge in all information. Its a pleasure be in places like this.

Excellent customer service! Theyre always available to help with any questions I have, Alexandra is our agent and shes magnificent. She answers all our questions, and helps us solve any issues we have on our side. Always a pleasure! Thank you Orange Auto Tag Agency.

Very good service and customer service!Alexandra is really helpful whenever we need any clarification!Thank you!!

Ms. Fabiola was incredible, very polite and gentle.Businesses needs people like her.Thanks Oata for provide a good service.

Sissy here at Orange Auto is the absolute best! she is extremely professional and super knowledgeable. She is always so helpful and a pleasure to work with!

Daisy Is An Amazing Employee.Always helps with what she cans.Over all the staff is very nice & 10x better than the tax collector employees.

Team very supportive. Representative (Sissy) always goes the extra mile with her professional customer support! Welcome on board, Greg! Thanks team!!

Wow! What an excellent service. I mean it ! I have been in car business more than 22 years and these ladies in Orange Auto Tag Agency are awesome. Alexandra Rios and assistant manager Maria were very professional, they also teach us how to do certain forms as well. Overall I am very happy and would like to to take my time and thank you all and thanks for your time. Have a great rest of the year!

Chris Is the most pleasant young man that I’ve ever encounter with a very beautiful demeanor and a good heart he will try to assist you in any aspect that he can I think I gave him two thumbs up and he should get a big fat raise

Thank you for all your support in setting up my Dealership. It was really easy to understand the process with your help

Is there a 6 star?? If there was i would not think twice, as of matter of fact i would give a number 10!I have opened my business as a car dealer and Alexandra Rios account manager in this location has been An excellent help throughout the process of setting up our dealer account, not only the set up process but in addition she has answered every question i have had, in a professional, knowledgeable, accurate, and productive way. Also shes done what she can Every time we contact her to better assist us, if there was something she did not know or was not her department she has gone above and beyond to still seek the information and got back to us. Over all a great example of a professional agent. We continue to learn this industry as we go and at times is hard to find pleasant people in it to even help when its their job but it feels like Alexandra Rios just does it because she enjoys it. So because of for my experience with her I am confident her colleagues have the same attitude and training. Highly recommend this location for dealer service. Over all i am very pleased with the service i have received! Go ms Rios! 👏🏼

Very nice experience, qualified customer service and guidance, quick processing and a very friendly environment. Thank you guys for the nice welcoming 🙌🙌

SISSY IS AMAZING! ALWAYS HAS MY BACK AND HELPS NO MATTER WHAT TIME!!! OVER AND ABOVE CUSTOMER SERVICE!!!

Great and helpful staff. If I had any questions about ANYTHING, they were more than willing to help. Everyone is friendly, polite, and patient. I appreciate all their resources and it makes everything easier. Thank you all!

Really nice and helpful people, Carmen in front desk is awesome person (Trust auto inc)

Very nice guys they do all paperwork very fast ...... Carmen nice and smart lady

This Agency has been great especially the management team!!!!

Carmen, and Christ were very helpful today helping me this my 3 Dealer Tags

Very good service. Polite and friendly people.

Very happy with the service. Keep the good work! Thanks Alexandra for all your help and support!

Evertime I order inventory such as Off Highway decals im given 5 to 10 decals and they say my order will be sent to me later. I never receive it. Also tags that are supposed to be delivered to Agency 10 are never there. I am the only Finance Manager at our dealership and Ii cannot leave the dealership every day yo see if inventory has been delivered. I would give ZERO stars if I could.

OATA is my go to. I have been working with them for almost 4 years now and they have always been able to get the work done. I would recommend them.

Due to Covid this is one of the few places available to get a quick title, but the staff is rude and not resourceful. I went there for the same title work three times and every time it was something different; people that are not working with you will come and have an input when they haven’t even looked at the paperwork. They make slick comments in front of the customer like your not there. Is being rude a requirement to work here? I had only asked the same questions each time I had been there? What exactly do I need because every time I come there is always a different answer. The assistant manager commented to the clerk I just don’t help people like this I tell them to go home. Not the first comment just shows the lack of knowledge or organization when there is no consistency in answers to the customer.

My experience at this location has always been good. As soon as I walk in to the door there is a customer service agent waiting to help me. A matter of fact sometimes two of them will speak to me immediately, asking if I need help and what they can do for me. I sign in and before I even take a seat my number is called. Theyre really quick. I appreciate their expedience and professionalism.

The Orange tag for us Dealer was the better idea. We have fast job on each job title. No lines. And all the employees Is super nice!!

I must say it is quite refreshing to see Carmen back at the front desk

LOVE THIS TAG AGENCY! I am a dealer in New Smyrna Beach and I use this agency to process all my deals. They are not for public use, only for dealer use. I am in a different county but they ROCK! I highly recocomend if you are a dealer and want to cut out trips to a tag office. I can email or call and they are always there to assist me. When I need new metal plates or temp tags they are always speedy and the service is always great, professional and outstanding. Thank you for doing business with me over the last few years and keep up your hard work!

Hands up to Alexandra, outstanding customer service, worked with us to set up new account with very professional manor. As a car dealer we appreciate time and efficiency while dealing with paperwork and they can provide that. Highly recommend.

The team is definitely one of the best! Everyone is friendly and very helpful especially when making corrections. We appreciate their business!!!

This is the best agency I’ve ever used. Very knowledgeable and helpful not to mention rapid return times. I’ve never had a problem with These folks, I would recommend them to anyone. The best team in Florida!!

Great Facility, Alexandria Rios is the best. Takes the time to really let me know how the process works. The auto clerking department is the best easy, no hassle.

The OATA is an integral part of my business! I couldnt even imagine trying to do all this paperwork without their system and their feedback watching all the small details! If youre a new dealer, my friend, pay the money and have the expert backup to make sure you dont mess up all this time-consuming paperwork! It was so incredibly hard getting your dealer license, you dont want to lose it over a couple bucks out of every deal! OATA is a must-have for saving time and money and -MOST IMPORTANTLY- they make you look super on-the-ball and legitimate to your clients! (Probably the most important part of my review! Worth its weight in gold!) OATA is awesome! Period! Thanks, Alexandra!

People who dont wanna work. Excuses to make a appointment. They give you a number to call, but no answer. Forcing you to go online. They should have let people in at least 10 at a time or something. .but no they have people sitting there being pretty. Easy job,easy life.

Excellent service, friendly and helpful staff. It has always been a good experience for us in this location.

This place is great. I drive out of my way just to do business with them. All the beautiful ladies there are willing and able to help. Thank you ladies especially you Maria. Mint Conditions Motorcars loved the service hands down.

Perfect customer experience. Staff is extremely nice. Chris and fabiola are very kind.

Alexandra Rios and the assistant managers are always awesome in helping us out so that we can provide excellent service to our customers!

The best agency tag that i used for my costumer, 100% recommended, Alexandra and Maria and Vania always are ready to help you the are available.

I admit, I was very surprised when I tried to contact the Tag Agency by phone during the pandemic. However, I was utterly amazed and pleasantly surprised that my call was answered on the 2nd ring!!!! Ms. Jennifer patiently walked me through the process/steps that was needed in order to complete a tag transaction by drop off. After following her instructions, a couple of days later, I crossed my fingers and called again for a status update. Again, she answered!!!! Within minutes, she provided an update on the transaction. What I thought would be a long wait on the phone, both times, proved to me that this tag office is DEFINITELY A 10+ WHEN IT COMES TO CUSTOMER SERVICE, EVEN DURING THE PANDEMIC! Thank you Ms Jennifer, YOU ROCK!

Hi Everyone!!! Specially my OATA AMAZING TEAM🤗Starting with Management, Vania, Maria, Nicky, Brandon, Tufy and all others, Staff Waoooo my girls Sally, Carmela, laiza, Fabi, Crystal, our boy Chris .. Guys i want to Thank You Thank You Thank You 🙏🏻So much for your Amazing Job, I really enjoy my Waiting time there, I know I know the i bring you those 30 + deals 🤣 Specially Fridas right Vania & Maria ? Lol 😆 Even tho bringing that amount of trouble to you guys you Guys always have that Big smile and ready to help me and to teach me to become better, Thank You for your professionalism Patience, And Fun time, Carmela Sally love you 😘 Girls OATA Team Thank you and keep up The Good Work 👍🏻🥰💪🏼🔥💖

Outstanding costumer services to everyone!! Fabiola and Cristal thank you for always greeting the costumers 👍Sally, Chris, Vania(asst mang) Morgan, Maria and everyone keep the good work and professionalism

At Orange Auto Tag Agency I like the quality, and customer service which is great and they are very professional, I really enjoy doing my title work at this office very fast and much more convenient .

Excellent service and attention

Fabiola was Fabulous, She help me with everything regarding the process of registering my cars. And OATA Need to be state Certified to give all the Dealership Classes because Stephanie, Maria and OMG she was very Good explaining the process of how to register and different on each form.Those Information was not on the Dealership handbook

Great customer service as always. Fabiola was wonderful and treated me like v.i.p.Thank you orange auto tag agency you helped me once more !!!

As a new dealer, theres lots of information that you do not know, especally when it deals with tags and titles. Sissy has answered questions for me that no one else could. So I just want to say thanks for all of your help.

I have been dealing with them since last month and they are always kind and helpful. I strongly recommend their services.

Our personal Rep. Sissy is always there for us even out side of normal business hours. Hands down the best tag agency we have used.

Extremely slow service, staff isn’t trained on how to do there job properly. Not sure how four people that signed in after me completed there transactions and left and I’m waiting over an hour for one car to be registered.

Excellent services

Fabiola provided me with an excellent service. Answered all my questions and helped me out in every step.

I had a problem with a lost tag and it turned out the tag was sent out promptly and the problem was due to a receiving issue on my end. The lady that helped me resolve the problem was incredibly helpful and she helped resolve this in the shortest amount of time possible. I cant recommend these folks strongly enough.

Nothing but great individuals, great customer service and above all efficiency.I come to this tag office every time I have the opportunity.

Alexandra and the rest of the Staff at Orange Auto Tag Agency got me my Tags in minutes, The level of Professionalism is next to none. They helped me out over email and offered to mail me my registration to me during this Covid 19 Crisis!!!

Best costumer service

Thank you for making it easier to work day by day! This is also great for our customers. Very professional and courteous!

Their staff are very professional, and helpful. Thank you Alexandra Rios for your help.

I went there to do my paperwork since they say that they accept the first walk in 20 people I waited from 7am to 8am the time they open and after all a manager came out and refused to do any work for me and say they can’t do it on Monday!!! They saw me waiting outside for 1 hour and there was people inside all time no one even bothered to tell me something they just wanted me to wait for nothing unbelievable!!!!! I can’t see worse than that !!

Im not giving any rating on this location ! but i see that this tag office only does business with car dealers ! first thing ! you should have a separate area for these tag office employees doing transactions online for dealers where the public waiting to be served dont see them ! 2nd ! does this office have signs informing the general public about the services ! 3rd ! i know orange county changed their services to orange county residents only, each county tag office serves only their residents .so whats the big deal, this office should have tag services for the general public residing in orange county ! also one tag office employee responded to a review that the tag office on sandlake road is around the corner !sorry but the tag office is not around the corner ! its a long distance from this location !

Terrible place, many workers there doing nothing and the public waiting and waiting. Thank you for making us wait for nothing and tell us this now after having us wait in vain. You should have called me and said that from the moment I checked in, not now. but anyway I keep saying that they have very bad attention, it is a terrible place and the attention is pessimistic and if they do not attend to the public, they should sign a poster saying it.

This place is a joke and will never go back

Terrible terrible nightmare in regards to the waiting time. One person helping the public and the office full of people laughing and talking and doung everything else other than taking care of business. Ridiculous. Zero stars. The manager or supervisor just walking around and do nothing about it.

30 employees in the area and 4 customers. Long waits while the employees were sitting around doing nothing. Efficiency is unheard of here.

Communication is terrible, turn around times are ridiculously long, manager is rude and unhelpful.

Friendly people, Everything well done

I went to renew tag and it was very easy a fast.

When you google this address you get a shady overcrowded strip mall or a crappy apartment complex. Depending on if you use maps or street view. If you call this place they say they do not serve the public and hang up on you. For some reason this rude business that does not serve the public is linked to auto tag locations on the Fla DPS website. Since they do not serve the public they have no problem treating you like garbage.

Horrible place be prepare to sit and wait hours and hours .... forget about if they are in lunch time this place is ridiculous shame on them ....With 15 people joking around sharing their histories but not working ....

Excellent customer service!!

My number one tag Agency to do all paperwork.

Went in about a month ago Everyone was nice but the lady that was the owner was very rude and racist I was at the counter finishing up paperwork and the owner came in telling everyone to not speak Spanish in front of the customers and giving employees a dirty look as well to me felt very uncomfortable and really feel bad for them employees I well take my Business elsewhere

Only two clerks waiting on about 20 people waiting. Saw six people working on computers in the public area not waiting on anyone.

Extraordinary customer service

Alexandra was awesome 🙂

I am currently here and have been for 50 minutes. I have counted 13 employees and only 2 have been calling customers. There have been 2 huddles of 4 employees joking around with 1 customer. There were 4 people waiting in front of me who have long gone yet no ones helping anyone!🙄

Efficient and professional

Nice