Could not have been happier. Choosing carpet is a difficult task to begin with and then add a pandemic. Our salesman, Tom H, was extremely patient and never, ever rushed us. We went back and forth on our selection numerous times. The carpet we chose was not a traditional stock item, but the wait time was less than we expected. Once it arrived, Kelly, who does the scheduling, was WONDERFUL!!! Did I say wonderful! The install was scheduled a few weeks out and I asked her to notify me if something opened up sooner, perhaps someone had a cancellation. We have a wedding coming up and we were hoping to finish the project. She called me a few days later and asked if we would be available the next day. Holy cow. Thank you, again, Kelly. There were two installers. They arrived on time, told me how long it would be, they cleaned up, removed everything and it was perfect. Very professional. I would recommend Sherlock 100 times over.
Tom the salesman could not be more helpful. The deal was great. We got what was promised in a timely fashion. Installation was painless, and the carpet looks beautiful.
Highly recommend. Great job, price, and delivered what they promsied.
Sales person Joe was very helpful with the selection of carpet choices fitting my budget. Great experience with the two fellows doing the installation. They did an excellent job. They cleaned up after their job was completed. They were very courteous and professional. Did a great job!
Update: they so kindly reimbursed fixing my walls by sending a check to cover the repair.The buying process was smooth. We got measured and able to schedule an install pretty quick. I did my upper level and stairs. Looked good was happy. A couple weeks later I decide to do our master bedroom to because I loved the way the carpet cameOut. I paid for them to move my furniture out of my room both times. Well this time the installers were pretty careless and banged up my walls Pretty good moving furniture. I left an email and photos of damage done with sales person. I haven’t heard anything and that was over a month ago. I’ve had to hire painters to fix damaged walls.
I went to Sherlock’s Carpet & Tile and Don helped us make the right carpeting selections for our upper level and basement. The installers did a great job and were very polite. I would recommend Sherlock’s to anyone in need of some new flooring!
I had a great experience starting with the salesperson, Tom, who knew his products and was very helpful with selecting the right carpet and flooring for our needs. Installation was scheduled efficiently and the two men did an excellent job. They cleaned up and the jobs were done perfectly. I would highly recommend Sherlock Carpet for personal service and great selection.
The installers at Sherlock are the reason to get flooring from them! I had pre-finished hardwood and some carpet installed. I cannot say enough about the gentlemen who did the work. They were quick and meticulous!
A big shout-out to Joe Sherlock for A+ customer service for delivering a carpet pad to me on his way home from work. I called the store at 3:30 and it was at my house at 5:15. It saved me a good 1.5 hours of time of not having to trek to their store on a cold winter day. It was something I really wanted and was tired of looking online for the last two weeks. Instead I picked up the phone, Joe gave me his expertise on what to buy, paid over the phone, and VOILA ... there it was at my door! A very professional young man Joe is. Love supporting family-owned businesses!
I wanted to give this place 4 stars because they have good pricing. Unfortunately, Don the salesman shouldn’t sell flooring because he doesn’t know anything about flooring. I needed a reducer to go from my hardwood floor to the vinyl plank (that I purchased from them). When I told him I had no idea what I needed he should have said “neither do I”. Instead he sold me the wrong thing and when my installer told me that I called back thinking he’d make everything right. Well needless to say he was just going to order the part and charge me without taking back the wrong item. His comment was “they’re not going to take it back”. Well that’s fine I’ll just buy what I need from some other flooring store. You’d think they would have made the mistake right. I drove all the way to Orland Park for the flooring but I’ll be darned if I’m driving that far for a molding that I have to pay for again!
We have had several great experiences with Sherlock’s through our builder and on our own. We have done everything from backsplash tile, flooring and carpet. Sherlock’s has always been very professional and willing to please. It has been a pleasure working with this company.
Great service! Our salesperson Tom spent a great deal of time with us and helped us pick out our hardwood flooring. The installation was flawless and we are delighted with the results.
Couldnt have had a better experience here. The gentleman we worked with was had vast knowledge of not only their products, but design in general. He helped educate us on the product, and what we were getting for our money. He also was up front with suggestions on color and style as to not lead us astray.
We love our new carpet! Very affordable and looks great!
Summary: Horrible customer service.The first time my mother and I visited Sherlocks Carpet and Tile was almost 2 months ago in hopes of finding tile for my home renovation project. We had an associate come measure our home for new flooring. After the measurements were taken, we never heard back from him with an estimate. Im assuming thats because the associate was bothered that while he was measuring our home, we had another company there providing us with an estimate for an unrelated service. Ill admit, it was a scheduling mishap on our part, but also very unprofessional for him not to provide us with an estimate after the fact.The second time we visited the establishment was last week in hopes of finding some carpet for my second home renovation project. The store was empty, so we received plenty of assistance.The third time we visited this establishment was today in hopes of setting up a measurement for carpet purchase. The store was busy and we received no assistance. The associate showed my mom some carpet and then went to go sit back down to get on his cell phone. Other customers in the store seemed to receive adequate service. We felt completely ignored, put off, and honestly a bit discriminated against.
We really dreaded replacing our carpeted bedroom floors with wood (how could we match the existing wood in the house, how could we move the furniture, how would we deal with the mess etc.). Because of my wifes allergies, though, we knew we had to do something. We talked with Don and he made the whole process simple and straight forward. He found us a very close match. Cesar and his crew were incredible and took great pride in their work. They were careful with our furniture and belongings, they were neat and cleaned up any mess. I recommend Sherlock and cant say enough about them.
We went to Sherlock to get new carpeting in our bedrooms. The whole process was great. We simply made the call, they measured, and set up installation. Our sales rep, Rob was knowledgeable about the different types we were interested and gave us great advice. It wasn’t a typical sales experience where they push you to buy the most expensive type. He showed us all different types and went off what we wanted. When our carpet was installed it looked great and they were so fast! We will definitely be going back when we redo our basement. Thanks for the great experience Joey!
Our entire experience with Sherlocks Carpet & Tile was superb. The sales rep, Tom, was very helpful and knowledgeable. The installers, Noe and his crew, were incredible. Our new basement floor looks great! We recommend this business highly to anyone looking for outstanding professionalism and workmanship.
Great team and great execution. Robert is such a gentleman and knows what he is doing. He came out to discuss the scope of work, provided me estimate, worked with me with reasonable rates. Outstanding quality of work and great crew for installation. I highly recommend Sherlock Carpet to friends, family and anyone who is interested in great quality flooring. Cheers!!! Thanks so much, Mohit
Recently had my carpeting removed in the upstairs rooms, hallway and stairs replaced with vinyl flooring. The crew came in and got the job done in less than 2 full days. They were very professional and did a great job! Love my new flooring!
Really great service and super nice people!
They’re a very professional company to do business with. I had a 2 day job that included carpeting, vinyl plank in a bathroom, and woodwork. The job they did was exceptional, even the woodwork that had to be custom matched was perfect.What particularly impressed me was how little they disrupted my daily life. The crews were on time, ready to work, and neat. They even completely cleaned up before they left. Kudos, Sherlock!
I dealt with Don and he was very informative. I am not an easy toplease shopper. I purchased carpet for entire home. It was installedvery professionally and they clean up their mess. I am more than satisfiedwith Sherlock and would recommend them to others. They did a superbjob.
I have been dealing with Sherlock since 1989. I have recently had a luxury vinyl floor and the whole upstairs carpeted. Their workers are on-tine, courteous, and professional! I think my home is done, but will continue to highly recommend then.
Great experience. I ordered carpet on the phone and had a seamless experience and got a fantastic price. The installers were thorough and very neat and really seemed to care about getting it right. Id most definitely use them again.
Sherlock Carpet and Tile did a great job for me. I had hardwood floors installed in the master bedroom, and upstairs hallway. Also carpeting in master bedroom closet and a downstairs office. Keep me informed on the entire process. Called me with updates. Crew did an excellent job matching the existing hardwood floors. Very professional in everything they did. I would use them again.
Five days ago we had wood laminate flooring installed on top of 35-year-old ceramic tile (powder bathroom & foyer) and linoleum (kitchen, dinette, laundry room ). The installation crew (first two men & an additional two men later on in the day) was amazing. They were knowledgeable, effecient, and accommodating. We needed the washer/dryer and refrigerator moved during the installation. The above and beyond part of the installation was the additional quarter round in areas under cabinets where we never had any. It gives the flooring such a finshed & polished look. The hard-working crew was immaculate with the final clean up. Our flooring is absolutely beautiful and has transformed & updated our home. Thank you to Joe and Tom during our several store visits with answering all our questions. We brought several floor samples home to see what would look good. The best suggestion we had was to look at the samples at different times of the day with the sunlight and lighting in different areas. We have absolutely NO regrets on choosing Sherlocks to intall our new flooring. I highly recommend this company. The people are very helpful and explain all the various products available to make your home beautiful.
I recently had my family room carpet replaced with a Coretec laminate floor. The installers arrived on time and were very courteous and professional. The sales people were outstanding, they answered all my questions with a very professional attitude. My new floor looks outstanding,Thank You Joan, Joe and Ceasar.
Sherlock Carpet did a fantastic job for us. We had new carpet laid in a bedroom, and laminate floor throughout the whole first floor of our house. The Salesman, Tom Ullsberger, was exceptionally helpful. The installers did an excellent job - the floor looks beautiful! They finished in record time. I am very happy with Sherlock Carpet! I would strongly recommend them.
Don (our sales person) was wonderful with information about the CoreTec floor we were buying as well as the specifics of the transitions from vinyl plank floor to carpet. The installation manager was extremely helpful and kind as we were scheduled to have our floor installed in the first week of the COVID shutdowns in March. They were flexible with our concerns about installation during the beginning of COVID. The installation crew was very professional and did an outstanding job! We are very happy with our new floor and carpet.
We used Sherlock to replace the flooring and trim on our entire first floor and upstairs hallway. They removed the existing mix of carpet, ceramic tile, and vinyl flooring and replaced it with a Shaw vinyl plank floor. The install crew was very detail oriented and took great care to keep the home clean. The final results are amazing and we couldnt be happier that we choose Sherlocks Carpet & Tile.
After having to walk out of another flooring showroom cause they wouldnt help us we went to Sherlock. Gentleman greeted us when we walked in. We told him what we were looking for and even showed him a picture of the style and color we wanted. He pointed to a back room and said the tiles back there. After a few minutes of my wife and I flipping through we walked out with little to no assistance. If they cant help us when we show them exactly what we are looking for how are they going to act if we bought from them. Pass this showroom up.
We have purchased from Sherlock a couple of times. They did a very good job and their prices were very reasonable. My only complaint was the last time they installed carpet they were going to install it with a very cheap pad. I was disappointed the salesman did not discuss this with us before we set up the install. The situation was resolved that very day as they sent someone out with the better pad.
Great customer service, great selections, good prices. Perfect install.
Such nice people!! We needed to get a specific flooring quickly to continue a job, and they had a great price (they were almost $1 less a square foot than another place I called), and were so great to work with, going above and beyond, taking time to find out answers to my questions and quotes for different things and calling me back to work stuff out.They also were able to get the flooring in quicker than any of the other stores I called (its one that isnt kept in stock anywhere, apparently). Absolutely fabulous customer service!!
Very friendly, very helpful family owned business with a large selection!
Tom was extremely helpful when we finally picked out our carpet. He answered all our questions honestly. No salesmen tactics, pressure, etc. We were leery about the quality of padding and the actual install. Tom assured us they have the best installers around and showed us the padding that they would be using. Installers were on time, padding was as promised, and install went perfect! Absolutely nothing to complain about from start to finish. Thank you!
Sherlock’s is the best. I had 1,700 square feet of hard wood installed by them. I got the run-around from one of the big box stores and was fortunate to find Sherlock’s. Not only were they competitive in price, but more importantly they were responsive to my time line, the quality of their product was much better (American made) and they have their own professional installers that do an outstanding job. Small things like undercutting the bricks on the hearth so the hard wood slides under making a clean edge and sinking all the heating grates so they are even with the floor and virtually invisible, are just two examples of their superior craftsmanship. I also had hem install a quartz counter top, island and a glass and stone backsplash. Again, the skill of the installer and attention to detail was spot on. For flooring, counters and other similar needs, I would highly recommend Sherlock’s.
I recently remodeled my home and was referred to Sherlocks by my parents who have had wonderful experiences with them in the past. I had carpet put in my living room and hardwood installed in two of the bedrooms. Both turned out better than I could have expected! The process was very easy and simple from start to finish. The installers were so professional and courteous. I would recommend Sherlocks to anyone looking to redo their floors!
Very professional company, starting with the office staff and filtering down to the installers. BTW, the crew was very knowledgeable about what they were doing and did a great job with cleaning up after themselves. Will use again.
I originally went to Sherlock looking for living room carpet and hardwood for my kitchen, dining room, foyer and powder room...all extremely high traffic areas. I met with Don and he explained the pros/cons of the various types of flooring. I ended up getting Coretec LVP instead of wood and I couldnt be happier! The vinyl planking looks just like wood (even the texturing) but its completely waterproof, comfortable to walk on and the cork backing makes it quiet. I chose Sherlock primarily because they dont subcontract the work out. They have their own installation team that is AMAZING! They were prompt, efficient, courteous, they moved furniture, lifted the bathroom fixtures, cleaned up the debris, vacuumed and even laid an area rug and pad for me. Not to mention that their work was impeccable! I am so happy with my entire Sherlock experience that I have already recommended them to family and friends and I will definitely be calling them in the future.
I ordered tile for a bathroom remodel. The boxes were loaded into my car. My husband brought them into the house as they were very heavy. I did see the name of the tile on the box and manufacturer which was correct. When my contractor had installed the tile the first day I saw that it was the wrong color. At this point being on a tight schedule for this project I couldn’t have it removed and reorder the correct color so I kept it and had to choose new grout color. When I called Sherlock’s to tell them what happened I got a “ sorry, don’t know what happened. We can’t do anything for you but I’ll talk to my manager and call you back.” Of course no one has called back. Nobody wants to ‘fess up to their mistake. Poor customer service.
Excellent service. Great results. A pleasure to work with. Highly recommend to others.
We had an opportunity to replace some carpet last week. The team of four installers who came out were not only on time, however they were neatly dressed, polite, professional and managed to keep the install to a day. Communication throughout the day was also handled well. The clean up was amazing too as everything was back where it was originally placed and not a sign of rubbish was left behind.Its not often you get the professionalism along with the up beat attitude and appearance that leaves you feeling confident as I did with this crew.Great job guys! Thank you Sherlock
I had Sherlock Carpet out to install several rooms of carpeting and luxury vinyl. From the salesmen that came out to measure to the installers, everything Sherlock said would be done was completed when they said it would be and at a very good price. Their installation crew was extremely polite and professional. I am very happy with the work that they did. It looks fantastic!I will be going back for my future carpet, tile and hardwood
We have had wall to wall carpeting installed and recently site finished hardwood installed in a our family room. Salesman Don is very thorough and cooperative. Very happy with the products purchased and the installers were very careful and professional. No complaints whatsoever.
Great place to buy carpeting! Sherlocks gave us the best price for the highest quality carpet of all of the estimates we got when looking for our carpeting. From Don, our salesman, to the installers, everyone was awesome and a pleasure to work with. They were able to order our carpeting and get it installed within a pretty narrow time frame. Highly recommended!!!!!
We were getting my husbands mothers condominium ready for sale and needed to replace carpet. Tom understood our needs and directed us to very nice affordable carpet. He made the entire measurement and installation process completely stress-free. When we need to replace our own carpet we will be loyal to Sherlocks.
I am so pleased with the great job Sherlocks Carpet and Tile did at my house. I worked with Tom and he found the perfect flooring for me . The installers were right on time and did an amazing job. I have and would recommend them to everyone.
Quality, selection and great customer service! Wish I knew about them sooner.
I just had Sherlock Carpet replace all the carpet on the whole second floor of my home. This is the second time I have used them, the first time a few months ago to do the first floor and basement. They are superb from start to finish. Patrick helped me choose the right carpet and color, came right away to measure, and then scheduled me for when I wanted it. The installers were on time, polite and very professional. I highly recommend Sherlock Carpet!
I cannot say enough great things about Sheklocks Carpet! From the start, Don was incredibly friendly, informative, and patient with all of my questions. There was absolutely no pressure, and we were able to take samples home right away to see what would look best. We were able to schedule a measurement that was convenient for us, and when it came time to booking the installation, Don worked around our crazy schedule. The installers were beyond professional - very efficient and detailed in their work, and cleaned-up after themselves. The difference in our home is incredible - our floors have never felt/looked better. Also, I have never received so many compliments about any other upgrade to our home, than our new carpet. Well definitely recommend Sherlocks to anyone/everyone else we know whos looking for new flooring!
Wow, wow, wow, what a great job the installers did.I would recommend these fellas to anyone, they even cleaned up after the install, they took down my drapes, they moved my furniture, they swept up and vacuumed the floors, they did everything plus a great job on the install. I cant say enough about them. Thank you, thank you, thank you.Dave EvansCrestwood, Illinois.
This was the second time we used Sherlock for our carpeting. The first installation was great so we tried them again.They are not pushy when it came to selecting the carpet and they were great when it came to scheduling the installation. They worked within our scheduling and and did at great job with the installation. The installer was polite clean and did a quick job.I will use Sherlock again the next time we need carpeting.
We have used Sherlocks in the past and needed carpeting for our large rec room and Jerry Svec our salesman was great. He helped select the carpet we needed and gave us a great price.The installers came out and removed all of the furniture and reinstalled when they were done. We never had to move anything.The carpet really looks good with our new furniture and is a great match because of Jerrys recommendation.We will be back in the spring for new carpeting for our bedrooms.Great place, great people.David & Sharon Pawlak
Our sales rep, John, was amazing to work with! We are first time home buyers and he was able to provide us with great suggestions and answered all of our questions timely. In addition, he was able to complete the measurements, quote, order, and installation within 2 weeks. We would highly recommend Sherlocks!
I previously went to another Carpet & Tile place in Tinley Park, but they never called me to set up an appointment to measure my house. So I decided to go to Sherlocks and give them a try. Joan McCall was my Sales Advisor and was great. When I selected a few samples, she set up the appointment to come to my house right then and there. Great feature. The installers were neat, courteous and friendly. If I had any questions or concerns, Trish was also there to help me. I am 100% satisfied and love the flooring. I would recommend them to family and friends.
Joan McCall was my sales person. She went out of her way to assist me even to sitting on the floor to help me in designing custom area rugs. When we were looking for flooring for our basement...again she was most helpful and measured and re-measured so that we could configure the least amount of waste. Also the products that are offered at Sherlock are high quality products. I always recommend Sherlocks to everyone.Lenore Edwards
My fiancé and I recently purchased a home in Orland Park and were in need of some new flooring. Rather than replacing the wood floors that were a tad scraped up Sherlock’s recommended just having them refinished. It made a world of a difference! They look like brand new floors. We also had some carpet replaced in the spare bedrooms and the work was equally as impressive. It’s always a tough task to find a company you can trust that is going to give you quality work for a fair price, but I highly recommend Sherlock’s and will continue to use them in the future!
We came to Sherlock as it was time to replace the carpeting that we had purchased from them some thirteen years ago. Don was very helpful ~ I brought samples home to see how they would go with my furniture, etc. and was able to keep them for several days. The measurements were very accurate and the installers very efficient (and tidy!) All in all it was a good experience, and we will be return customers when the time come to replace the other rooms.
I purchased 1238 yards of carpet, my salesman Don did a great job helping us pick out the best for us. The quality and value of the carpet was very good. The installers, Miguel and Arturo were very professional, quick and neat. This is my second purchase from Sherlocks and was very pleased with the experience.
There guys came promptly at the time scheduled and were very professional. They took great care of my furniture and did top notch work installing my carpet. I highly recommend Sherlock to anyone looking to install new flooring in their home.
We have bought carpet from here for 3 bedrooms, hallway and stairs in the past. Went in tonight to look for a custom rug for our home. There were 2 people working and each had a customer. One of them acknowledged us and said it would be a few minutes and we said fine. 30 minutes later the customers had left and neither of the sales people asked what they could help us with. One of them chose to put carpet samples away rather than help us. The other didnt want to be bothered. We looked at them and said it is obvious you arent interested in helping us so we will go elsewhere and walked out the door. We wont go back.
Don helped us to find the perfect carpet, Karastan! The installers were right on time and did a great job. Sherlock will always be our place to go for carpet.
We checked out some other stores for carpeting and ended up going to Sherlock in Orland Park. We were helped by Don. He was very nice, answered all our questions and was not at all pushy. We picked out carpet and he was out the next day to measure. As we were still undecided on carpet he said no problem take your time. We went back next day and picked a different color. Carpet was delivered a few days later. Installers were on time and were done in no time. Carpet looks awesome. Carpet is beautiful and I would recommend Sherlock Carpet and Tile.
Great price and service. Our sales rep. was Don and he was not at all pushy. Installers were very professional and did a wonderful job - even vacuuming before they left.
Brought in carpet remnants to have cut and bound for area rugs. Don was most helpful. Rate is reasonable considering remnants were useless & sitting in the basement! Was told they would be ready in a week, but had them in 3 days. Will definitely consider Sherlock for my future flooring needs.
Staff was very helpful! I brought in some of my carpet remnants and Sherlocks was able to put binding around the edges. I felt it was a good value and a professional job. Thanks
We have been customers of Sherlock’s Carpet & Tile for the past 15 years carpeting the entire house with the exception of one room used for a sewing room beginning in 2003 and the most recent project in February 2018. We have always worked with Tom on all of our projects. He has taken time to listen to our ideas and has provided us with a number of options. His accurancy measuring for the job and determining cost has been exceptional. Initially we replaced the carpet in our family room and steps going down to the basement. We followed up with the same carpet in our dining room, living room, steps going upstairs to the second floor and the second floor hallway. That project followed with carpeting for our three season sunroom. The master bedroom and two guest rooms were carpeted with the same carpeting used in the second floor hallway. In December 2016 we changed color schemes and replaced the carpeting in our family room and dining room. In February 2018 we replaced the carpeting in our game room (formerly living room) and extended it up the staircase to the second floor with the same carpeting used in the family room. We highly recommend Sherlock’s Carpet & Tile.
Ive waited about a year to see how well the tile and workmanship held up in the vestibule and am very pleased to say that I am thoroughly happy with it. Without Joanns help Im not sue that I would have selected the tile that I did for the project. Thanks for the guidance and coordination of the project, Joann. I am an extremely satisfied customer and will be back!
I had LVP installed in my basement and carpet installed on the stairs. While the LVP in the basement looks nice, I would not use Sherlocks Carpet and Tile again. I should have heeded the signs after the salesman rescheduled our consultation twice. When he contacted me the following week to lock in a date for my installation, I paid a deposit and received a receipt that showed only the amount paid and the amount due and no confirmation of the installation date that I had booked.I called a day before the scheduled installation to find out what time to expect the installers, and the salesman told me that my installation date was for the following week. I asked for a refund if Sherlock was unable to install the LVP on the Saturday I had requested, as I had guests coming in on Wednesday and I would be unavailable for several upcoming weekends. The salesman offered a small discount for me to take Tuesday off work to have the installation done.The installers were quite professional and informative, but the final product was not quite what I expected. It feels thin and highlights the unevenness of the basement floor. The information provided by the installers differed from what the salesman told me. After paying my bill in full, I finally received the rug created from the carpet installed on the stairs three business days after it was supposed to arrive. I am not thrilled about the service I received from Sherlocks Carpet and Tile.7/19/2019This is in response to the owner’s reply. You offered to install carpet, which was what I intended to get away from. I needed the flooring installed by a certain date, which was expressed when I made the installation appointment weeks earlier.
I recently purchased carpeting from Sherlocks Carpet and Tile. The staff could not be more pleasant to deal with. They were very efficient and I am very pleased with the work done. Cannot wait until my next adventure with them.
Ann and I are very satisfied with our recent carpet and subsequent installation from Sherlocks Carpet. We highly recommend them and will refer our family and friends. Tom was great.
Very good service. Installers came on time and did a great job installing the carpet. The price was very good as well
I liked the quickness in which the sales person was able to come to my house and measure. He was very knowledgeable about the carpet and installation was quick. Im going to order family room carpet next.
I am with a management company that has used Sherlock for carpet replacement at our Condominium Association. The work always looks great and Don Dignan is a pleasure to work with!! I highly recommend them for your flooring needs.
Tom was our salesperson and he did a fantastic job. The staff at the store were very professional and helpful. The installation crew was right on time and very tidy.
Our new hardwood floors are beautiful! Hats off to Tom and the guys who installed our floors. We are extremely happy!
Patrick was extremely helpful with our carpeting and the kitchen LVT flooring. We could not be more pleased with both the tile and the carpeting, they both look beautiful and easy to maintain, we are glad we went to Sherlocks and the help from Patrick. William and Barb Quinn
We have used them three times now and will use again in the future. Joan was great to work with and very knowledgeable. Definitely recommend.
We are extremely happy with our new carpeting from Sherlocks.The installers were very professional and Joan, our salespersondid an excellent job measuring and helping us to make our choiceof carpeting.
I recently purchased carpet from Sherlock Carpet in Tinley for both of my boys rooms. Joan was my sales person and she was efficient, professional, informative and very personable which was a huge plus for me given that I had a previous bad experience with a dealer in New Lenox. She tolerated my questions and demands and earned my trust. I went into their store on Monday and had carpet installed by the end of the week. The quality of both the carpet and padding are outstanding. The installers were on time and did quality work. I WOULD DEFINITELY RECOMMEND their store without question!
Sales guy knew his carpets, installation was well organized and went without a hitch. Last minute changes were accepted easily and professionally.
TOM WAS VERY HELPFUL IN DESIGNING A SPECIAL RUG PATTERN FOR US. A 5 STAR JOB
The crew that refinished my wood floor was professional, on time and friendly. A really nice job. I would recommend them to my friends and family.
We are return customers having purchased carpeting and flooring from Sherlocks previously. We are very pleased with our recent carpet purchase and installation. Our sales rep Pat was very knowledgable and most helpful.
Tom was awesome . He was very knowledgable and answered all my questions.I would definitely recommend ordering carpet from Sherlock and Tom.
We love our new Karndean vinyl floor!! Sherlock Tile did a fantastic job on the installation!
Recently purchased new carpeting from Sherlocks Carpet & Tile. Don was very helpful, installers were very professional, and the whole experience deserves a 5 star review. I would highly recommend them.
Sherlocks did a great job on the floor covering part of a major remodeling job I had to get done.
Great people been serving the Chicagoland area for many years I would not go anywhere else!
I went in for floor planning, and the employee there was extremely rude to me telling me it’s too expensive and that I can’t afford it. Without knowing my budget.
Great experience and price. Never go to a big box store, we saved money.
Place was closed
Great customer service