Always kept very clean and neat. Super friendly staff and overall a great environment. Wide selection of equipment for most training types with enough room in between them.

Nice and clean gym with well maintained equipment. Amenities include an area for Women only as well as a theater section to view movies while youre on the treadmill or elliptical, showers saunas and child care. You can also sign up for one if many group classes they offer

Not too busy or too dead, staff is friendly, facilities, locker room and floor were super clean. I had a terrific workout.

Great facility, great staff, great classes. Machines are well maintained, clean and relatively plentiful. Truth be told, it can be pricey, but if youre serious and dedicated you can find a way to budget and make it work. Actually, budgeting is a big part of it as the staff is knowledgeable in how you need to budget not only time and training but your nutrition to get the results youre after. Definitely worth it, in this reviewers opinion.

Bad Experience...1.Poor communication and egoistic staff2.Felt Discriminated3.Filed complaint but no action taken.4.Supposed to get my money back but they didnt give back anything yet its been more than 40 days5.When i was explained the contract lots of things were hidden from me6.No corporate number.

Decent gym with a few solid workers. It seems like the good staff dont last long.Ive been asking for weeks to know what the new operation hours would be, but corporate never responds and no one at the desk knows anything.After being part of this gym for last 5 years, I might be calling it quits this summer. The communication has been horrible. I see why people have been leaving this place and joining smaller gyms.

Doesn’t make sense for me that on a hollyday the gym is open and the kids care IS NOT! I meant, you have to expect that on those days parents that are willing to exercise have to take their kids because there’s not school open . And the staff is mad rude and impolite like they don’t realize that they get paid with ours memberships….

Staff and management discriminates against bodybuilders. Staff and its management does not handle complaints well. They have way to many trainers and staff members which convalud workout sessions.

Clean gym for the most part. Cleaning staff is very active and there are plenty of cleaning stations placed throughout. My biggest issue is that people constantly violate mask guidelines here and nothing is done about it. Here we are a year into the pandemic, and customers wear masks inappropriately, not covering their nose and/or mouth, yet staff does nothing. They claim staff goes around to do mask checks, yet Ive never seen a single correction being made in the past 7 months Ive been coming here. Especially on the treadmills, which are right next to the customer service desk where multiple staff stand. People running wearing masks incorrectly, yet nothing is done. I even witnessed someone wearing no mask at all, but staff did nothing! Sad when this place cares more about your money than safety.

To many hoops to jump to cancel membership. People not wearing masks or not correctly and no social distancing. Oh and the music way to loud.

Great gym, has the largest variety of equipment I’ve ever seen. I only left because I didn’t want to make a near half hour trip each way when I have another gym down the street from my house. I was worried about canceling after reading so many people had trouble, but I canceled back in March and haven’t had any problems (haven’t continued to be charged or anything like that).

Employees disrespected some of my friends.I suggest people to join another gym.Also they charge unwanted fees and would never let you know anything while singing an agreement

Rather than going around and checking on members wearing their mask correctly the staff members are all enclosed at the reception barely greeting members and using their personal devices all the time.I approached a staff member to let them know about some members not wearing mask correctly they apologized and did not do anything about it.Wake up Edge you are paying your staff members to work, not to look pretty and cool behind a counter. There’s cleaning to do, greetings to do, make sure everyone is wearing mask correctly and following cdc regulation, we don’t want to see our gym closed because of irresponsible members not complying or following rules.And please do not apologize after you read this email cus I read a lot of reviews and this is all what the edge does. We need actions not apologies.

Outstanding workout. Very friendly staff; and extra clean environment. Stay Strong + Staying active = Staying Highly motivated 💪

DONT DO EXPECT TO DO EXERCISE ON MEMORIAL DAY IF YOU HAVE KIDS AND YOU WANT TO USE THE DAY CARE YOU PAY MONTHLY, U JUST WENT WITH MY KIDS AND THEY TOLD ME THE DAY CARE IS CLOSE, THEY SENT AN EMAIL SAYING THAT THEY OPEN 7 TO 2 BUT THEY SAID NOTHING ABOUT THE DAY CARE BEING CLOSE, BIG THUMBS DOWN FOR THE EDGE!!!

Cant feel my legs. But Ill be back tomorrow 🤣

Love it, there. Can not wait to get steam going. Go away covid

I am looking into rejoining because this is the best gym ever!! Everyone is so helpful and friendly and this gym has great workout machines and weights too

I was pleasantly surprised on my trip to the gym in a while. Everything was clean and i felt comfortable.

The manager joshua in orange was extremely rude and laughing at clients with other staff when they werent looking

Love the staff and the people I work out with.

The edge in orange was not forcing kids to wear masks yesterday but today they made a huge deal and kicked out me and my kids for them not wearing a mask. Never going to support their business again. Exteemely unprofitable management.

They take forever to fix broken equipment.Only a pair of weight handles, so you have to walk around searching for a handle. Some of the sanitation stations have been removed.

Staff is very helpful and friendly.

So enjoy this place

The edge in Orange is clean and the staff are friendly. The classes are fun and instructors are motivating.

Loves it. Great. Go there all the time. Beautiful setup. I would recommend.

This is where i workout. My trainer TJ Curry is the best! Ive been training with him before the Covid-19 and still at it. Everyone on the staff are very friendly. The Edge Fitness in Orange is being cleaned all day. This is one of the best Gyms Ive belonged too.

Friendly staff, huge selection of machines. I wish they had a volleyball court tho lol

Perfect example of bait and switch. When I joined this gym all women were able to use the womens only room. It was then reduced to the two highest paying tier of the membership plans. Now a few years later one must pay for the privilege of using the ladies only room, unless at the highest tier. If previous members were grandfathered into the usage of the room, I would lament the new members loss of access. However its very upsetting as a 4 year member of this gym to see the value of my membership whittled down to nothing and being held at gunpoint to pay for benefits, that upon joining was free.......I left LA Fitness for what I thought was a better deal, alas I was wrong and a victim to The Edges practice of bait and switch.

I was really upset because I spent this quarantine unable to utilize my membership because I was a student who registered at the orange location due to living on campus. Yet when I called to see if I can transfer my membership I was passed around like a hot potato from on person to the next and they were not handling it correctly. I was even told the tranfer was done and when i arrived at the new location they gave me nonsense. however I give this a 4 only because L Pattyson was fantastic and needs a raise because she got to the problem right away and took care of me! thank you for understanding and helping me :)

Amazing Group Classes

Great place to work out

Josh, TJ, and Ashley make this the best Edge in local area. Ive been to a few, fairfield, shelton and can honestly say this one has them beat. Glad to be a member here.

I thought this was an OK gym until I went to cancel my membership due to COVID 19. Im a high risk person so I decided to cancel my membership to save money since I lost my job. They still want to charge me the yearly fee even though Im not stepping foot inside the gym. How ethical is that? Ive had multiple family members die due to this pandemic and I take it very seriously. The guy over the phone told me its a fee because I want to cancel my membership and theyre not going to waive it or prorate it. I will be reaching out the Better Business Bureau and would never recommend them to anyone. All they care about is money.

Good, clean facilities, the cardio cinema is great, theyre always playing good movies in there. Lots of great equipment and space to do just about any exercise you want. Friendly staff. Had a little membership issue, but Lauren, the manager, was VERY helpful and was able to fix the problem. Overall Im really happy with this club and Ill be a member as long as Im living here!

A lot cleaner than the other gyms I’ve been to: LA, PF, & Anytime. Does get busy at peak hours but always something open to use. Has quite variety of equipment that is useful and new. The restrooms are clean and tidy.

Orange is a family type atmosphere, a real no judgement zone, everyone working for their own personal goals and at their own pace with plenty of helpful and insightful people, I highly recommend this facility!!

Do not sign up for kids club completely ripped me off! The late fee is more then the membership !!!!! Charged my credit card $155! My daughter went to the kids club maybe twice! No one from the club called me. Then when I called I had no sympathy from no one! The person I spoke with was very rude how he explained everything!!!!!!!! Extremely disappointed I want to cancel my membership ASAP !!!!!!

Won’t let you cancel membership even if you lost your job to COVID-19. Only cares about their customers when it’s convenient for them.

Im happy the club is back open. The staff is taking, all the necessary safety measures for keeping the clients safe and healthy.

One of my favorite places to be

So far so good! Great classes, cinema studio is unique. Like the protein shake bar setup. This is one of the better Edge fitness centers along the CT coast.

The only fitness the Edge cares about is the fitness of your bank account. They have no interest in working with members still financially struggling due to COVID. On top of the monthly fees they refuse to release us from, my wife paid $400 for a month of personal trainer time. Since the COVID shutdown, the trainer my wife was working with, left the Edge to join the Armed Services. Now there is no refund. It’s either pick somebody else on not, either was, NO REFUND.That smile you see when you come in is the dollars they see going into their pockets.

Gym had been way over capacity during covid especially during peak hours! Not enough staff to clean and maintain facility!

This is really the only gym I have access to with a 20 min radius from where I live so I pretty much have no choice but to go here. The equipment is great, often packed but you adjust but If there were other gyms in my area I definitely wouldn’t go here. For starters read your contract thoroughly because what they say they’re offering isn’t what you get at least not without a hidden fee and once you’re in they make it really hard to get out. Second this locations staff lacks diversity and it makes it hard to discern whether they are rude because of discrimination or just because they suck at good customer service. Either way staff, even managers are very standoffish towards me and unconcerned about satisfying people who put money into this establishment. I come get my workout in, avoid contact with staff, get out.

I enjoy working out here. Love that I can get in early at 4:30 a.m. on a weekday. I work long hours and I’m exhausted after work, plus evening workouts at any gym are stressful to me because gyms are normally packed between 5-8pm. The front desk staff are always cheerful, even at 4:30 in the morning. I’ve even had a front desk staff take the time to show me how to use equipment. After my workout, staff members took the time to talk to me about hydration. I am appreciative of my interactions with staff. Great equipment, great vibes.

In spite of being closed down for months they still want to charge the yearly fee of 50 dollars, redicoulous concept and dont signs up without knowing everything, you cant cancel your menwbr ship unless you have zero money and proof of that or you basically have to be dead for them to cancel a memeber ship before the required time. Which by the way they fail to tell you your coontract length about 80 percent of the time. Terrible service

This is the worst place you can ever go, I called and canceled my membership 2 months ago. I went in person and the guy in the front told me to call them and cancel and I did and now two months later I get charged twice and when I call to see what is going on the lady on the phone tells me you need to send an email! Even tho they had me on the phone record saying I want to cancel! This is crazy customer service! YOU NEED TO TRAIN The people that work for you probably. Now I can’t get a refund when it wasn’t even my fault!

Fantastic gym. The place is always clean and you dont have to pay to use a locker. My only issue is that the free weights section and cable towers are almost always crowded, but I guess thats the result of popularity.

Edge fitness in general is a good gym, this location however is not the best. It is very disorganized and a lot of equipment goes missing so you end up spending 10 min looking for what you need or like me I had to buy my own ( clips, bars, cable attachment). The staff is friendly but the general manager Lauren is not qualified for her job. When I asked to speak to her directly about an issue I had she was very rude, dismissive, and VERY condescending. I tried to keep my patience and be the bigger person with the way she was speaking to me to see if I could diffuse the situation but throughout the entire conversation she remained hostile. At the end she said she would look into it and call me back the next day and I never heard back from her. Very unprofessional.

Excellent gym!! Ive gone almost all times of the day and even on the busy times 5pm to 7pm I must say I have not waited for any machines, there is enough machines to keep the gym flowing at ease !! I go there 6 to 7 times a week and no matter what time it is, have had nothing but great workout and experience. Staff is great as well !!!!

Been here a few times before. Nice newer gym. Equipment are great, but usually very crowded.Things are always good when they are going well.Recently had an issue with payment being processed (got a new card and forgot to update with them). I was charged basically a month for a one day payment issue.I had an issue with a payment being processed before (same thing.... new card and forgot to update with them) and do not recall getting hit with any penalty.I asked to speak to the supervisor, but was told that the supervisor was busy handling an emergency and that the supervisor will contact me in a bit. I have no issue with this. My problem with this location is the personnel are not too helpful when you have an issue.I was also in communication with someone else at this location and have asked that individual to have the supervisor contact me. No response.Personnel from other locations (Hamden and Milford) are more helpful than the people I interacted at this location.Nice new gym, but hard to work out here when there is no room.Based on the crowd size, the lack of response from the supervisor, I do not recommend this location to anyone.

Hours are OK, 11pm would be better

Im really disappointed about how stuff treat the members.. Ive been a member since they just started this business Ive upgraded my membership to the highest one i pay $31.. I asked em to get a decline abs chair in the womens room only thats where i do all my workout.. We pay extra for that room but we dont have enough equipments i ask only for 1 machine.. One girl works there have told me to forget about it cuz there isnt enough room.. Of course there is room.. Put it somewhere by the mirrors.. And done.. I dont understand why theyact so rude and roll their eyes if they they dont like the job go get another job..

Clean and spacious. Staff is great

This club is disgusting. People don’t wipe down the equipment when they’re done using it, and there is absolutely no cleaning staff anywhere. I wiped a bench down when I was done using it, and the wipe was BROWN. soooo nasty.

Nice and roomie

Today was my first day as a member of The Edge Fitness club. Im sore, but its a good sore. Everything was clean, everyone I spoke to was courteous and professional.

The Edge fitness facility was great. I enjoyed my membership there and I would have continued going. My only issue was with the billing company, ABC Financial. If I were them I’d find a new billing company. If it wasn’t forThat one factor I would definitely give them 5 stars.

Im very disappointed with how they are handling the Corona Virus. People are not wearing masks over their mouth and nose or even just their nose and nobody is doing anything or saying anything to them. Just very disappointing for this to not be a safe place.

Very organized. Friendly and helpful staff. Very clean. Structured.

Joining the Edge in Orange was the best move for my well being, both physically and emotionally, I ever made. The Club is always clean and the staff is always willing to help you any way they can.My progression is slow however, I havent been to a gym in years. Although It is coming along. Slow and study wins the race.

I have been a member since 2016 December but started going in March of 2017. And this place has given me the motivation I needed for my journey to a healthy weight. I have a little ways to go before reaching my goal until I can just go two days a week to maintain it. But for now I go 3 days a week and I have lost 40lbs so far. Great staffing very friendly and clean will recommend.Drie

This is by far my favorite gym in the area. The facility is always clean and I never feel any judgement here. Staff always welcomes me as I come in, and I love being able to use the large studio space between classes.

Cleanest most sanitized gym I ever been in. The finest equipment great staff.

Clean gym, lots of machines and free weights. I love the cinema, I can run and watch a good movie.

Worst locker room design ever. Each and every locker is small and can barely hold a standard size duffel bag. If you’re trying to hang Clothing in there with your bag.....good luck, as you will need to occupy 2 full lockers to achieve that feat. The seating set up is even worse because, well, everyone is on top of one another and it’s damn near impossible to actually take a seat.

Good clean facilities. And a great selection of machines

This review is for Steve at the front desk for resolving a two month long issue with my financial relationship with the club. Messages were left for Deborah and she never returned my call. Steve remained calm when I was upset and assured me he would speak to the appropriate person and someone would get back to me. Thank you Steve for your honesty and great customer service!

Best gym in the area. Everyone is very friendly and the space is open and effective. Only thing missing is a nice heavy bag. Would recommend this facility to anyone looking to improve their health, fitness, or life.

Is mostly busy during mid-day times so it’s hard to workout, but around 11pm it does down and is wayyy more mellow. Equipment is good and people are always cool.

I love this gym and my only problem is that I can only go a peak time (4-7 or so) most days. Its really frustrating when Im waiting for a machine and somebody is sitting there playing with their phone or worse, just talking to someone else for a long time. I dont mean rest periods between sets, either. Just socializing. Can you please do something to discourage that? Its hard to believe that people wouldnt be more considerate when others are already waiting.

I have been a member here since they opened. Staff is excellent, the equipment is well-maintained, and the cinema is the only reason why I go there.

Great gym and it is kept very clean. Everyone is awesome and willing to help and answer any qiestion. If you are looking for a personal trainer and you are serious and committed, I strongly recommend Rick Salvatore. Awesome trainer and he will definitely help you get the results you want!

Over all good. Need ez-curl bars for the Olympic plates. Only gym besides planet fitness that doesnt have one. Couldnt tell you about LA fitness wouldnt walk in one.

Great facilities, very clean.. but too crowded. Other than Sundays shortly before close I have never spent less than 25% of my time simply waiting for equipment to be available -- and I dont have a strict regime where I do things in any particular order.. I just jump on whatevers free! Nice place, but they are overselling their capacity. And they schedule introductory sessions for low-usage periods, so new customers dont realize the problem until its too late!

Really nice gym, kind customer service. I really enjoy it

Love this gym. Clean. Nice staff.

I love it but since masks aren’t required anymore i would love to get back to the old schedule “24hours”.. the only time i can go workout is late night time.. it’s quiet and…. I hope you guys will work on that.

I love this place

Clean.

Has everything you need and more. Everyone is all for helping you get the best experience and workout possible.

Great gym,, outstanding instructors. Best gym ever.

A majority of the staff at the edge in Orange, CT are very unprofessional. Lauren, the general manager does not know how to do her job and is VERY rude. Instead of trying to resolve a problem she doesn’t even return a simple phone call. With so many gyms out there to choose from I advise you STAY AWAY from this one!!!!!

I cant say enough about this gym.The staff warmly greets me by name every morning before 5 (which is really saying a lot). Great variety of equipment/classes/workout areas (including a womens area and cardio cinema). Large sauna. Def worth the $35/month.

Has kids area.

I was told I would have amenities I was not given. The staff is too young and is not properly trained. It’s a shame because I was member before they were even built up and that staff has since moved on. I wonder why.

Not bad, some of the machines dont work in the theater

The place itself is alright nothing you couldn’t find at la fitness. I’m honestly sorry I ever switched. This place is a ripoff. Any little thing is a big extra charge. You have to pay to downgrade and you are put into a contract that no one explains to you. Save your cash and go la fitness at least they have a pool.

Best Edge location in its area. Has a sauna room, massage chairs in the back, and equipment is new-ish. Dont go after work (around 5-7pm) on a weekday or else youll be waiting either for parking or equipment. Go early if you can.

Great gym

This location is my favorite one in CT. I love the equipment and the massage chairs! I would drive from Hamden to go here and theres an Edge Fitness in Hamden, which does not compare. Edge Fitness in Orange would be perfect if they had a basketball court, but i guess thats what separates them from LA Fitness, which is grossly expensive. I stand by this location!

Has a ton of machines & space but is wayyy too overcrowded (at its height time seems like there’s almost 200 people working out at once). There is also never any parking which is annoying. Definitely not the kind of gym I like or prefer. If you go at the wrong time (from 5-9) there are way too many people to lift. You almost always have to wait to use a machine or squat rack. Wish there was another decent gym around because I honestly don’t feel comfortable or motivated to go to the edge. Also weird that they have equipment such as bands and stuff only the trainers can use.

I love working out here.!

Worst place to join they try to tie you into contracts that they dont want to cancel. I have emailed them regarding cancelling my membership and they would rather try and have tied in for years unless you can show proof of medical condition or that you are moving. NOTE NONE OF THIS WAS DISCUSSED PRIOR TO ME SIGNING UP ...We have received your request to cancel your membership. Per your term agreement the account does not qualify for early termination unless its due to a move or medical condition.

I have a bad experience here. Peoples in the front desk are rough and not friendly. Gym is good.

Absolutely terrible experience. Where do i begin.. The place is asboltely packed, I cant even use a machine, people are walking over each other. The staff is terrible, they keep trying to sell me personal training even though ive told them multiple times i dont want it. Do not go here, they make it sound great at first, but it is not.

They make it very difficult to cancel membership. They will continue to charge you even after you request a cancellation and make the final payment. Stay away.

Went there tonight with a good friend of mine just to get a tour and i was amazed!! I automatically signed up i mean why not!! They have everything ive been looking for in a gym!! #feeling motivated!!