We pay for gig service and have yet to receive remotely close to a gig since the change from OPS. We continue to work with Point and give them the benefit of the doubt with hopes of better service. The office staff, techs, and field techs, have done an amazing job of keeping the peace and in actuality the service is not horrible, just not getting exactly what we pay for. I give 3 out 5 as my service is on everyday so having service works for me. Looking forward to changing to 5 stars, continue with the efforts Point we’ll support you! I am not paid nor receive any benefits for leaving my opinion!

Service was great when it was up and running, not bloated in the evening time. Everyone Id talked to there seems really nice and helpful, I think Josh and Randall were their names. Otherwise, would not recommend -- too inconsistent.

The past couple months the internet service has completely SUCKED and we finally ended up doing a speed test and we have been paying $60 for 200 Mbs and we’ve been receiving 0.21mbs!! Was on the phone for over 3 hours, went through 6 different people, we were hung up on twice, only one person out of those 6 was a decent human being towards us and the problem was still never solved. We asked for a refund because every single person we spoke to admitted the company knew about this issue for months without any communication or refund/credit to their customers. We wanted a refund for the months they knew about these issues but continued to charge for what we were not receiving. They would not allow us to speak to a supervisor. Super disappointed in this company and the people they chose to represent them. I’m changing my services immediately and do not recommend them AT ALL. Save your time and money!!!!

Service. What service? There is none. After being encouraged to change to a different streaming service by PB rep, their poor service really is showing. Since changing, we have not recieved a buffer free veiwing yet. Were having blackouts and if we reset our router one more time, well need a new plug. No matter that we pay mightily for fast internet, we get from 4 to maybe 34 speed. Really? Now we will not mention tech support. I spoke with a rep to help with the speed and was told someone would be at our home between 2:30 and 5 maybe. I explained getting off work, time Id be home. Were still waiting.At this point Point Broadband is batting ZERO.

Horrible tv service for several weeks now. Channels freeze and go dark every day. This is not a one home issue, it affects thousands of homes and businesses.Multiple calls to customer service. On hold for as long as 40 minutes. Sometimes the customer service call will just hang up. If you do speak with someone they have no solution. A visit to the Opelika office was just as ineffective.I don’t know how they can stay in business. This is the worst tv service I have ever experienced.

We left our other services to go completely Opelika. Dealing with home folks was a pleasure; however, Point Broadband is horrible. Television is out way too much for what we pay. Talking with them is like trying to get out of Afghanistan. Opelika, get this act together. Bottom line is that it is all you in the end. Fix this!

After multiple instances of my internet constantly buffering and being throttled. And dozens of phone calls trying to fix the issue and being told that increased volumes hours affects speeds. This company has fiber optic cable running to my home. Which from my understanding, has absolutely no impact on usage volume since it’s literally a direct connection to my home.At this point, Point Broadband has been the most unreliable internet provider during times I need to use it most. I.e. (streaming football games, important work video meetings, uploading/downloading work files). I pay for 200 mb/s.Please do yourself a favor and get AT&T.

Update from my past review as of 7/26/2021...A representative contacted me a while ago and asked me to send regular ping reports and trace routes to help resolve the issue, which i was more than happy to do. I did as I was asked for a few weeks and it seemed like the problem was only getting worse. PB refuses to upgrade their equipment, even when they know they cant sustain their entire customer base with the current equipment that they have. Their customer service team is on point, and deserves the praise. however, fire your upper management. they have no idea what they are doing and refuse to spend the money to keep their customer base happy or at least not cursing them every time they attempt to use the internet between the hours of 7 and 10. i would switch if there was anyone else offering internet service in my area but unfortunately Im stuck with you guys. yippee. As for the response from the owner, I dont need it. I dont need another service call, I have identified the problem and the problem is you. issue a tech ticket on that buddy. maybe someone with the knowledge to fix the problems that the company is facing, and the selflessness to fix the branchs budget to upgrade the equipment can take your position and make PB great again. work it back to its former glory. until then, the service they offer is not worth the money if you intend to game between the hours of 7 and 10. Ive said my peace. BTW, stop trying to boost your rating with fake reviews. I grew up on a farm, I know BS when I see it. Cheers.

We have 3 gamers playing every chance they get, sometimes streaming YouTube videos simultaneously, as well as my husband and I streaming our favorite TV shows and this internet never lets us down! If we ever experience lag, a call to customer service gets it handled in no time and we are back to amazing speeds.

Terrible service 1gb internet is more like 100 mbps, not worth the price, get transferred to several reps,, want you to continue to pay for services but not working hard enough to fix issue thats been going on about 2 months now, I wouldnt recommended anybody to get service with point broadband

I pay for 300mbps and I get 80 on a good day. Im constantly kicked from games with my latency over 200. If you do anything other than watch YouTube on your phone, I would not recommend this for you. Absolutely terrible. If my experience improves, Ill reconsider my review. Until then, even one star is generous.

PB is not reliable at all!! I pay way to much for tv service for it to be constantly freezing or blacking out! I wouldn’t recommend them to anyone

The internet has been horrible for the past months during peak hours. You can’t do much with 200 latency. I have notified them numerous times about this problem, and they have yet to make any initiative to fix it. They used to offer great internet, I’m not sure what has changed.

I paid a $500 installation fee and have been paying over $100/month. The ISPs Dadeville service will not work with newer model Vizio TVs, Ring doorbells, and Wyze cameras. This is a network issue on their end which they have confirmed. Because they are not one of the larger national ISPs, I believe they lack the technical expertise to set up their external equipment and to test and resolve issues such as these. They have been to my home twice for several hours each time and have supposedly been working on the issue at their offices as well. This has been ongoing for a couple of months with no resolution as of yet.They need to provide a list of devices with known issues with their service when marketing to new customers.

Constantly drops connection and slows below 20% of the package speed that I am paying for. The only plus is how friendly and responsive their customer service is, although the problem still has persisted for months.

For the past year everything will freeze up. Even the employees are fed up with the service. I think Point Broadband is cutting corners and should reconsider where they get their service from. This is unacceptable. Most citizens want to keep their services, but are very unhappy.

So I’m a gamer and this internet constantly lags at certain times very disappointed

Fot the last month all my PB services drop pff line randomly every day. Tech support attributes this to old equipment failure due to temperatures above 80 degrees and no new equipment is available anytime soon. I would not recommend PB to anyone in the Opeilika AL area until they address their marginal equipment problems. Going to their box to reset their equipment gets old fast.

I changed my review because of the fact that no one told me my first bill was prorated. I was only told with autopay, I pay 89 a month. We’ll my first bill schedule to come out my account wasn’t 89 but 244.00. Rip off. Why would I pay that much. That’s worst than Charter. Canceling my service.

We have had a great experience with the fiber optic internet services. The system just works... all the time. No unplugging routers and all that bs. It’s allowed us to go to streaming tv and we have been very happy and saved money

Service itself has not been the same in the last year frequently slows down or goes out for short periods all together. Horrible customer service. Service goes out and they tell you it will be five days for them to send anyone out. Unless you are willing to pay $75.00 then they will send someone right over. Terrible

If there was a way to rate Point Broadband Zero (0.0) Stars I would do it. The TV service is unreliable. I currently have several channels that are just a blank/black screen. I have spoken with Tech support and Customer Service which are both absolutely no help. They are a aware of the issue and working to resolve it as it is a widespread outage however, they have no timeframe of when it will be resolved. The channels have been out for several days. Now, since I have been paying my bill onetime religiously for a number of years, it pains me to think of the money wasted on substandard service such as this. I asked customer service about a credit but they do not want to issue one. That says a lot about this company. take the money but dont give the customer what they pay for. This place is horrible. Do not waste your time with them.

I have issued several support tickets with Point Broadband over the time that they took control of the fiber infrastructure from the city of Opelika. I dont believe I ever even needed support when the city ran it.When they did send a tech out last year for constant internet droppages and timeouts one of the techs didnt plug everything back in the outside panel when he left and I had to get them back out here. They still never resolved the original problem which they say they said they really had no idea how to resolve.Id grappled with consistent and ongoing connectivity and bandwidth issues for a while and support was hit or miss. I wouldnt say that they were dismissive but I definitely felt like I was swept under the rug for months.Following a very poor review once Id finally reached the end of my rope (after over a year of poor performance, this wasnt a decision I made overnight) my issue was finally made a priority and support worked with newly found purpose to reach a conclusion and resolve my issue once and for all.I finally felt like they were working in pursuit of my best interests and put their best effort forward to exhaust any potential issues on their and my end.Unlike any previous service appointment, the newly appointed technician did notice an anomaly originating from within my home which was not allowing ample bandwidth to the devices inside of the home, but that bandwidth did appear nominal up to my home.Thankfully, with the new help and previously absent coordination of support staff to deduce the origin of the issue, I was able to trace the problem to both a faulty connection from the ethernet port to the PCB inside of my router and a portion of old ethernet cable which I suspect was not sufficiently shielded or hearty enough to support such high bandwidth.Although my issues appear to have originated from outside Point Broadbands scope I felt that their support staffs lax approach to reach a resolution for such an extended period of time allowed continued and needless frustration on my part.Im thankful to whoever the technician was that they sent onsite that recognized an issue from within the home, the guy who organized the response, and the lady that walked through a number of different tests with me over the phone.It turns out I just needed a little more effort I felt like I was afforded for so long.

I wish I could post zero stars. It’s a different excuse every single night for two weeks... Hurricane came though & upgrades haven’t been completed, maybe there’s some type of atmospheric interference, blah blah blah. Tech comes out & “fixes broadband”. Goes down every single night. Don’t waste your money with this company. Even call customer service & she “can’t locate my account by name, address, or account number. Account# 2387 for your reference point broadband.

I am so disappointed. My bill has increased several times, yet I’ve lost several channels from my original package. To add insult to injury, several channels are now freezing and others are black due to “server problems”. I’ve reported all this repeatedly only to be told that they are aware of it and are working on the problem. After the holidays, I will definitely be changing to another company.

Pros: US-based service, all-fiber network in Opelika, not CharterCons: asymmetric plans (come on now, its FTTP), some internal systems are spotty, bogus fees on billUpdate 11/30: Point has begun passing on their 3.5% revenue share to the city of Opelika to customers. This is garbage - what you owe Opelika as a part of your franchise agreement is your problem, not ours. Jacking up our bills by that amount is just a way to weasel out of the agreements youve already made with us. Docking a star for the Charter-esque slime. Do better.Im not a TV customer with Point and never will be, so I cant comment on the issues the other reviewers have had with that. I am an internet customer, and that seems to have been rock solid. As an IT professional, I appreciate reaching knowledgeable people in tech support on the first try - no script reading, actual have the tools and skills to fix things, or the ability to directly put in tickets with the people who do. A note: if you need a real public IP address, you can request one for free. Otherwise, youll be behind CGNAT, which is fine for most people.Point, please come to Auburn soon!

Several channels freeze all the time!!!!! Have called numerous times only to be told we are aware of the issue, we have had lots of calls, it freezes here too. We hope to get the issue resolved. I have been a customer since this compamy started in Opelika, when it was actually good...never had any problems. NOW, its terrible! freezes, looses signal, customer service that is now in West Point, GA is no help at all. I pay $150 per month which is alot but when the service was good, I didnt mind paying it. Now that there seems to be an ongoing problem with no explanation or a timeframe of fixing the problem, I am shopping for new service.

Johnny on the Spot, does what they say therell do !!!

I had a great experience with Points customer service team!

Terrible cable service, and even after you report the problems, it only gets worse. Nothing ever improves. Very expensive and the worst! Update 8/2/2021 Still terrible service, too high price

My neighbor has Point Broadband and on their recommendation, I tried to schedule a Monday or Friday install. Nobody available on those days for an entire month! The company is based 30 min from me with another office 8 min away. Two other providers can install within 3-5 days so will go with them

This ISP was great when it was owned by the City of Opelika. The infrastructure was sold to Point Broadband. Ever since, the service is spotty at best. Ive tried to work with them multiple times with issues but they always say that its my hardware that is the problem. I bought a new router, same problems. I got their mesh WiFi using Plume, it might be worse now. At this point, Im looking for a new ISP.If youre looking for an ISP, I would shop around. I used to recommend this company to everyone 100%, but not anymore.

Im always greeted with a smile. They are always nice an answer any question I may have.

Great company very grateful for being allowed to work with them for the last 4 months, services are top notch!

Ive been a customer for 18 months and their internet service has been consistent. Every time Ive called or been into the office, their customer service has been great.

Unreliable service, keeps coming in and out. Now I cant get several channels. I pay way too much money for this. They dont respond on messenger, just auto reply if you are a current customer to call, Ive called and Im on hold way too long. Will look for another provider

Used to be really good as Opelika Fiber. Now the internet goes out almost weekly and if you call support it hangs up on you. We will be searching for a new company soon.

If I could give zero I would... I have been paying for fiber internet for the last 6 months with nothing but disappointment. Its always a hassle getting someone out to fix the lines. The speeds are lack luster and honestly charter has better speeds with cable internet. Stay far away if youre looking for good internet.

Excellent Customer service. Fast response, available when my schedule allowed, on time, excellent knowledge and insight of the issue and remediation. Best customer experience I’ve had with an internet/cable provider in my life! Kudos!

Terrible tv service. Lots of channels frozen if they even come in.Eleven channels out or no sound. Do we still have to payfor them? WHEN. WHEN. WHEN?

Still no contact from this company

We have it @ my club worst progamingIve ever seen. Scrolling channel doesnt work & 2 or 3 others have been frozen forOver a month. When I went to OPS it was to pay my electric bill, I certainly didnt goTo deal with point broadband & never would.

Updated:I signed up with their 100 mbps internet fiber package for $39.99 a month. I was going to start the service on 9th January since it was Saturday. The lady who placed the order suggested to start on 8th January since 9th was Saturday and staff may not be available. This was not a new installation. All they had to do was flip the switch ON.Turns out the internet was not turned ON on 8th. I called customer service and no one would pick up. Finally was able to get to technical support. She said the order was not executed by the lady who placed the order. Long story short after spending 8 hours between Friday to Sunday night talking to at least 10 folks, I got my service turned ON Sunday night. I had work Monday morning. I was out of internet for almost 3 days.Now comes the billing. Received a bill for $103.48 on January 18th. Called customer service to understand why it was so high. Turns out they billed prorated for January and advance for February. That is fine. However, they billed at $59.99 a month instead of $39.99 a month for which I was signed up.I quit. I would not recommend them for any business. Specifically their customer service team is absolutely HORRIBLE! The tech support team is much better.No surprise, their reviews speak.Old:I decided to move to point broadband internet after speed issues with AT&T. The actual internet service is good so far. No speed issues.As far as installation is concerned, their staff was good and courteous. The only recommendation is to give staff to use temp shoe covers when they enter house and be careful when they are inside. No one likes mess when they leave.They need to really work on their employees sitting at the Opelika office answering phone calls. I had billing issues and called the office. Got in touch with an agent and it was a total waste of time. She cannot understand billing questions nor can answer anything. She was rude and acted like she didnt care to address the issues. Then I went to the office in the evening thinking I will quit with them and move back to AT&T.But when I met Lakirah Tatum and discussed the billing issues, she understood right away and was able to address them quickly. She is smart and has great customer service skills. She is the reason I decided to continue with Point Broadband.Thank you Lakirah for your help!

Awesome