Called me to schedule a consultation to get newer hearing aids after having my first set from them for 7+ years only to make the 45 minute drive, wait 30 minutes, and walk back into the office for them to tell me I no longer have the benefits to receive newer hearing aids due to an insurance change made 2 years ago that should have already been on file. Could have been handled over the phone instead of having me make the 45 minute drive to Opelika..