Baher changed this experience from negative to positive. We were initially told the vehicle we were interested in was available at the dealership but when we arrived the person we spoke with was leaving and the vehicle wasnt on the lot. We were ready to walk away but Baher was super-friendly and trustworthy and helped us out. We ended up with the car we wanted at a great price. Thank you for helping me buy my first brand new car ❤️

Great service, great deal! Trying to buy a car in winter isnt exactly ideal, but with Joel (my sales rep) and everyone, test-driving, negotiating, asking questions, and the signing was a great experience. As paperwork was being prepped, Joel walked me through all the features, responding to my questions in a helpful manner, and then with the help of Marshall, scouring the Midwest for the color of my choice! Im so grateful to have a new car, peace of mind with my financing, and feeling calm driving away from the dealership! 100% would recommend to family and friends!

5 star review of how amazing VP Toyota was!!! Everyone was so nice and they did everything at my house instead of having to go into the dealership! If I had more cars to buy right now, I would be going back tomorrow! They will always have my business forever! Baher was the best and same with his manager, Adam! You guys need to go and get yourselves a new Toyota at this dealership because they are fantastic!

Max was so great to work with. He was able to answer all of my questions and make the purchasing of our new vehicle easy! He also came in the next day, on his day off, to make sure the rest of my experience was perfect. Talk about follow through on his sale! I would definitely encourage others to purchase from this dealership if they are looking for a place to purchase a vehicle.

All I have to say is Donnie was probably one of the best car sales representatives I have worked with while purchasing a car (minivan this time). He took the time to understand what I needed, why I needed it, what my budget was, and worked in a timely manner. Hopefully in the long-distant future when I need another car, he will be there to help me get another vehicle.

What a great dealership! Very knowledgeable and eager to please!! I highly suggest!

WOW! I found myself in a mess with a newly purchased lemon from another dealership. Terry Zimmerman went above and beyond to get me out of a very unreliable vehicle. Terry introduced me to Donny who really took the time to understand what my vehicle wants and needs were. I was quite discouraged and wasn’t very hopeful that I would be able to find a remedy to my situation, but Donny really came through! Donny found me the perfect vehicle that checked every single box! Gavin in the finance department was equally attentive and helped round out this wonderful car buying experience. I could not be happier! Terry and his amazing Team at Village Point Toyota will forever have my gratitude and business!

Rusty Russell took excellent care of us ! Cindy

My parents recently bought a car from here. The staff here are excellent and very client-focused. They made the whole experience fantastic! Great people to work with.

HORRIBLE place to buy a used vehicle. Sales people are rude, and I was LIED to by management. We came across a Subaru Outback for a very reasonable price. There was tag that said Auction on the front, and when we asked about it, one of the managers named Joe said that the car was just mislabeled. He said that its common for cars get labeled wrong. He said the the car is completely fine, and they just havent cleaned it out. So we decided to purchase it. One day after buying the car it started smelling like burning rubber, so we took it to the Subaru dealership where they told us the car has major problems and would cost $6000 to fix. The next day we went back to try to talk to the manager Adam. We sat there waiting for 3 HOURS as him, being an extremely busy man was chatting up a storm with every female that walked inside the dealership. Finally, after 3 hours of waiting he called us into his office just to tell us that it was our fault for buying the car, and the best they can do is offer another car ( a chevy equinox ). We. begged for a refund, but he refused. After a while they started threatening us to take the deal or leave, so we had no choice. The finance team was busy, so they told us to take the car and come back 2 hours later for paperwork. The car made very loud noises, and the tires popped as soon as we left the dealership, and they came to pick us back up. Finally they said that we can take the money we bought that car for and put it as a down payment towards any other car. We eventually did put the money down on another vehicle, and they KEPT telling us that they didnt owe us anything and we should be THANKFUL. Its very hard to be thankful when we were tricked into buying a broken car in the first place. We were scammed and lied to, and they refused to refund our money. Later I found out that the car was never mislabeled and it was in-fact headed towards the auction. Its frustrating because there is no way I can prove that I was told the car worked fine, and they had the upper hand with the paperwork we signed, but it just goes to show how these dealerships have no morals.

My husband Brandon and I went to test drive a used Toyota Highlander and were greated quickly by Seamus. He was very knowledgeable and friendly. We followed up that test drive with a purchase. Everything has been great and we will definitely be recommending Toyota Village Pointe thanks to Seamus!

We were in search of a car after our vehicle was stolen. In addition to the traumatic experience of the theft, it was a terrible time to be looking for a car. Working with Harold Collins and the team at Village Pointe Toyota turned a bad situation into a wonderful experience. Every car dealer says they genuinely care, but this is the first time I experienced it!

I dont normally leave reviews but this time its necessary. Seriously, DO NOT GIVE THEM YOUR MONEY.I saw this prius parked out front without a price listed. So, naturally I went in to ask what they wanted for it. Instead of telling me outright, they asked for my personal info and asked what my budget is. I said $20k or less. The associate said he needed to talk to his manager (in said discussion with his manager he covered his face with his hands so we couldnt see). And, what a surprise, he came back and said its $20,000 exactly...After my test drive the associate had the manager come over to talk about it. When my boyfriend asked about any flexibility on price, the manager tried to convince us that he could only budge a couple hundred dollars.. I had the manager print the carfax and we left.They were just very sleazy people so just save your time (and money) and go somewhere else.

I bought a 2006 Prius for my daughters about a month ago. Took it for a test drive and everything seemed ok. As soon as I drove it off the lot, the check engine light came on. Went back to the dealership and they said their service department had “just closed” so had me bring it back the following Monday. The manager called to make sure I understood they were just going to let me know what was wrong and wouldn’t be doing anything about it. I took it to my local Autozone and had them read the code for me and it came back with idle air control system malfunction. They said probably just needed to clean the system. Easy fix. Took it back to Village Pointe and they said it needed to be replaced and would cost $1000-1300. In the meantime the tire pressure light has come on. The “service manager” said the sensors needed to be replaced. Cost? $110 each. I had driven the car less than 50 miles and they were telling me I was looking at another $1700 to fix these problems. Not one offer to work with me. But a couple of weeks later, the general manager called and asked if I left a bad review. I hadn’t but told him I would be. They seemed more concerned about the bad review than actually doing what was right. I had the car serviced at a local shop for $400. They cleaned the intake and did some other minor repairs. Much less than what I was quoted at Village Pointe. This was the third car I purchased there and will definitely be the last. I’d leave zero stars if I could.

Bought a used car and the car had a dead bird under the front bumper when we brought it home. The windshield was cracked but we didnt know till we bought it as is and saw it when the for sale sticker was taken off when taking it home. The car was not cleaned out and had dirt in it from the previous person who had the car. I know it was a used car so it isnt going to be perfect but for my first car as a 16 year old almost a year ago, I would of definitely not have bought this car from the start. If you are going to sell used cars make sure it looks at least new to the kids and others who are buying them so they dont look stupid buying something that is all tore up. Im just disappointed

I usually dread the car buying process but for my two most recent cars- Terri, Donny, and the guys Ive came across were nothing less than excellent. Even down to the end of the process, working with Finance. I have recommended this specific dealership to many people! Great customer service and great experience!

Very clean and modern building with a very friendly and helpful staff. Helped get me an offer on a truck for my sister and we talked about my vehicular future after my cars lease is up in a few months. I will be going back in the near future.

$140 to reprogram a key fob...get bent! Thats the most obsurd thing Ive ever heard. 10+ years ago when I was an Interstate Battery employee I was able to reprogram hundreds of fobs...FOR FREE! Seriously what is wrong with you people

I’m really not the type to write bad reviews, but I mean it- go to La Vista. I had to go back THREE times after getting my car. Twice to sign paperwork that my finance guy didn’t take care of and once to get my spare key. Each time, I was told “I promise you’ll never have to come in again! We’ll have someone deliver anything else to you!” I called and called about my spare key and was told each time it was already mailed out (spoiler alert it wasn’t). They changed my loan information the day after I walked out with the car and I felt trapped since I had already signed paperwork for the car. Because the financial guy made an error. I ended up having to pay way more than I originally signed for and it was an overall huge headache for several days. I love my car, a 2021 RAV4, but seriously, go get it at La Vista.

The sales people and managers I dealt with before the sale were absolutely wonderful and if not the best, it was among the best experiences I’ve had after buying more new cars in my lifetime than I could count. The people called business managers....those who process the paperwork and try to sell you things like extended warranties and paint protection, did not fully approach the high levels of customer orientation exhibited by the sales staff. However, what minor issues I had were taken care of personally by the very customer oriented General Manager, Terry Zimmerman. Based upon my experience, and after having dealt with 3 other Toyota dealerships, both in and out of Nebraska, I would highly recommend a visit to this dealership if you’re considering purchasing a new Toyota. And if by chance you run into any problems, ask to speak with Terry!

Cris Varela in service is great. I recommend him to everyone.

I had an excellent experience here. Chris was very helpful from the beginning, and went beyond the expected. He even sent me a video of the vehicle that I wanted to look at. From the very first interaction he was open, honest, straight forward, and went out of his way to get me the deal that I requested. I recommend buying either a new car or a used one from this dealer if you are looking. Thank you Chris for your excellent customer service, you blew my mind in a good way!

Bought a used vehicle from Rusty last fall. It was a great experience and a great price. I do not live in the area but Rusty took the time to make a personalized video of the vehicle and had great communication to make sure I was getting exactly what I was looking for. The process of buying the car was quick and easy and Rusty was an awesome person to work with.

Amazing place and people. They’re truly willing to work with you to find the best possible deal. Of all the dealerships I have been in my life, this is hands down the best. Rusty Russel was my salesman and I am very pleased and thankful for his work.

I bought my RAV4 from here nearly a year ago. They accommodated my request to have my car delivered in another town with no hassle. Even financing part was easy and the whole process was a breeze. Ramy even made a short video of the car so I could make my decision miles away. Highly recommended if you are looking to buy your next Toyota!

We set up multiple test drives with Cole Hughs @ village point Toyota. Cole is easy like Sunday morning to work with. He was very friendly, extremely accommodating for our needs. We have been in many dealerships over the years and we felt very a relaxed atmosphere with out any pressure . Cole has made the buying process enjoyable . look forward to doing more business with him in the future

Had my tires rotated at Village Point Toyota . Then it shook like crazy. Took it back and they wanted to charge me for a wheel balance 84.99 . I have never had this happen . This should be part of the rotating . What a rip off.

Donny was our amazing sales associate!! He has a great personality. I felt he gave us the best deal and did not try to work us over. Would highly recommend Donny at Toyota of Village Pointe.

Donny and Marshall got me into the boujee Toyota Highlander XSE I wanted!

I have had a fantastic experience working with Ty, Salesman, Julia, Internet Director, and Brian, Finance Manager. I came all the way from Denver, CO, to purchase a brand new Toyota Tundra. This Dealership definitely offers the most competitive pricing nationwide. Ty came and picked me up from the airport and closed the deal on his day off! Huge thanks to Ty for taking care of this! Brian did a great job explaining the mechanical protection plan and was able to get me a good financing option. Big thanks to Village Pointe Toyota staff for taking care of me.

Came to get a car because I travel too much to keep a truck and my boy Donny Bonfiglio hooked me up. Also bought a truck a couple years prior and it was great service. This place is baller

Cris Varela, a service advisor was a great person to work with. Took his time to answer all of my questions and gave great options to take care of my issues. While I was waiting Terry, the General Manager walked up to me to make sure I was being taken care of and is a really pleasant person to talk to. I will definitely be back for service and when it is time to get a new truck.

I went into Village Pointe Toyota and was greeted at the door by Harold. Harold became my salesperson and he is very helpful and nice! Harold did everything he could to get a deal for me on the white 2021 Toyota Tacoma that is on the showroom floor! But a deal couldnt be made the first day! The second day I talked to Adam(manager) and he was very helpful as well and came up with a new deal, but we couldnt make a deal! Third day Mashall called and left voicemail saying we know a deal wasnt made, but give me a call back because i want to work with you to get a deal done. Anyway I called Marshall back and left message with receptionist, no call back from Marshall! I called again, and still no call back. I called a third time and the receptionist Cindy said I will walk your message over to Marshall, still no call back. This is all after my first bad experience of going to Village Pointe Toyotas website where the truck is listed for 44k, with no other price listed for the truck, but when i went into the dealership they said the truck is 69k, i feel I was misled and false advertising took place.

Today I learned that I dont fit in a new Supra. Im too tall. I do fit in the 86 though so thats something. Much more affordable too! Didnt buy anything, just kicking tires.

CAUTION - Service Dept pushes unnecessary work and claims it is Toyota recommendedI took my 2017 Toyota Tundra in for 45k service and part of their recommended services included 3 different fuel system/air intake cleaning services. They recommended (1) fuel injection cleaning service, (2) throttle body service and (3) top end engine d-carb. They gave me a quick summary of the services saying they are recommended by Toyota at 45k. I am a first time Toyota owner so I figured it was necessary. I also like to trust people so I said okay to the service person when I was checking the vehicle in.The total cost of these 3 services was $430 and I had never heard of two of these services in 30 years of owning vehicles. So, I did some research and spoke to 3 different professional mechanics who all told me the only one of the 3 services that was necessary was the fuel injection cleaning service. I spoke to Toyota Corporation who went through the service manual with me and confirmed these services are not recommended or necessary. I spoke to a Toyota service manager in a different state to see if they recommend the throttle body and top end engine d-carb (2 & 3 above) and the service manager said emphatically, no - it is not necessary or recommended by Toyota.The service folks at Village Pointe Toyota are convincing when you are talking with them. They point out they do these services all the time for everyone. Somehow that makes you feel better at the time you are paying hundreds of dollars for maintenance services that are not necessary or recommended by Toyota Corp. I talked with the Village Pointe service manager and explained the information I received from the different professionals I spoke with and asked them for a refund of these unnecessary services and they declined my request and talked about how their dealership service center is different and has all this fancy technology to allow them to better maintain Toyota vehicles.....blah, blah, blah.Throughout the process of trying to address my concerns with being sold services that were unnecessary, I did file a complaint with Toyota Corporation. Toyota Corp told me they were contacting the dealership and a customer service representative from Village Pointe would call me the next day before noon. Village Pointe did not call me. I would try to call the Village Pointe Toyota service manager and would languish on hold for 8 minutes one time just to be told neither of the managers I was trying to contact was available. Next day was 10 minutes of hold and the same thing.BOTTOM LINE: Be very cautious if you go to Village Pointe Toyota for service. What they recommend as a Toyota dealership does not match what Toyota Corporation recommends and it cost me a lot of money and frustration. Steer clear.

This happened to me today:I mentioned the rep I have a new battery in my key that is energizer 1632 put in yesterday but still key fob doesnt work - says key not found. Rep mentioned oh, you could try the toyota battery if it fixes your key or we will replace fob. They took my key and return me in 20 seconds and i was like wow, its quick. I take the key back and its still broken. I open the key and the battery is energizer 1632. On taking it back to them feeling the battery is unchanged and i was cheated specially when i told i have a new energizer 1632 put in yesterday - the supervisor (i think) says - why all this for 10 bucks ?Decide for yourself. Just lost hope of getting a new key fob from this location.

We worked with Donny Bonfiglio, and he helped us find a wonderful car for my wife for work. Donny was very helpful, understanding and kind the whole time we were there, and I’d highly recommend him for anyone needing a new vehicle. Thank you

Great service. Good sales people.

After looking for about a month, I found a Ford Escape at VP Toyota that I was interested in. From the first interaction, everything was great! The at home test drive made it so convenient, and Ramy was great about pointing everything out and helping us with our options. Within an hour of him returning to the dealership, we were able to speak with financing and work out a deal we were comfortable with. Everyone was very helpful and upfront with everything! Great car buying experience!

Seamless and professional transaction. Donny was easy to work with and very attentive. Positive buying experience.

Worked with Mike Kros. I put in leads at multiple dealerships he was the quickest to respond, wasnt pushy whatsoever, was quick to answer all my questions 10/10 would reccomend!

Amazing business and staff!! Very helpful and friendly everyone goes out of their way to make everything perfect!! Would definitely recommend purchasing a car from here!! Couldnt ask for a better experience!!

THANK YOU DONNY BONFIGLIO JR.WHAT A DEAL!!!!!!!!YOU ARE THE BEST!!!!WE LOVE OUR NEW FJ

Sales guy was great but the backed paperwork was all messed up. Have have to make 3 trips in due to the lack of attention to detail for the paperwork folks.

Robert Stevens was very helpful and made the transaction as quick as possible. Im very pleased with the vehicle purchase. The only reason this isnt a 5-star review is my Prius Prime was not charged at all, despite an agreement that it would be when by the time of my scheduled appointment for the transaction. To me, thats akin to receiving it with a nearly empty gas tank, as thats the primary difference between it and the non-plug-in hybrids. The rest of the experience was very good.

After contacting them for a vehicle that we were interested in purchasing, my wife, children, and I went for a test drive. At least thats what we thought. Upon arrival, there were three gentlemen outside trying to remove a license plate. They saw us, but none of them came to greet us. By the way they were dressed, they were salespeople. As we walked into the building, I noticed a couple of employees talking at the cubicles. Another two employees, one being a salesperson, chatting at the other end. They all noticed our presence, and the best we got was a nod. We stood there, in the middle of the showroom, waiting for someone to at least say hello, but no one came. An employee walked past us and did not say a word, and gave us a nod. Yet, when an older couple made their way into their showroom, one of the salespeople immediately jumped into action and went to talk to them. After a good ten minutes being ignored, we decided to leave. My wife tried to call the manager, but they kept putting her off.Well, they lost a sure sale. We were ready to purchase the vehicle tonight. I guess they dont need the sale.One thing is certain, I will never return to Village Point Toyota.

If you think buying your new car will be a bad experience - you are wrong!! Adam (the manager) and Ramy made buying our new car an actual breeze. We looked at what we wanted in the price range we wanted and they made it work! There were no hidden costs or surprises and they were honestly lovely to work with!! We feel so lucky to have gone there and gotten the amazing service we did! Next car we need we will be back!

For my first time purchasing a car I am so glad I do so from Village Pointe Toyota. From the first time I stepped on the lot I was greeted promptly and shown cars that fit what I was looking for by an associate named Donny. Ultimately I came back a couple weeks later after looking around at other places and was sold on a 2017 Hyundai Tucson. Out of all the different people I spoke to at different dealerships I had the best experience here. Donny was professional and helpful. He answered all my questions I had as a first time buyer and helped me to get the best deal I could. I’m really happy with this purchase as a result. If you’re in the market for a car, I definitely recommend this place and that you ask for Donny when you go.

To put it simply, our buying experience at Village Pointe Toyota could not have been any better! We came all the way from western Michigan to purchase a Toyota 4 Runner. We cannot say enough good things about our salesman Sam Saintizaire, not only is he a fine salesman, he is an outstanding young man! Extremely kind, courteous and helpful! We felt like he was one of our own family members. And also great kudos to Sam’s co-workers that we interacted with. Jim, Adam, James and Rusty! Thank You ALL very much, for making our long trip to Omaha a phenomenal experience! We highly recommend anyone to purchase from this dealership!T & Z Smith

Bought a Prius that was thousands off the kkb and has over two grand worth of maintenance

I have never owned a Toyota but had several people tell me how amazing and reliable they are. I thought the Toyota Camry looked really good so I came out and got nothing but amazing service. I worked with Sam Saintizaire and he was very nice and helpful. I also have to thank Adam Westover for always coming through for me! I highly recommended working with these two on your next car deal.

We just bought our first new Toyota. We did our research and we’re not disappointed with the customer experience. Our sale representative was Ramy and his excitement for the dealership and Toyota made our experience fun. Jim the Internet Sales Manager was a huge help too.The entire team at Village Pointe made us feel welcome and comfortable.

Terrible dealership. Our delivery was not done well, now that our first light came on the dash, suddenly loaner cars are unheard of. Matt sell in the service department is absolutely terrible. Can’t believe he’s allowed to work in customer service

If you like pulling your hair out while dealing with the salesman and the service technicians, then by all means go to Village Pointe Toyota!

Ramy was my sales rep. Super easy to put a deal together over the phone and sent me everything I needed so I could be in and out with no waiting. Thanks buddy

Donny made the car buying experience so easy. He is superb at multi tasking as well!! Thankyou

We went to “look” at a new car without wanting to buy, but we ended up buying because of the sweet deal they gave us! Very professional, great personalities and all around great service! Chris Risling made the experience fun and was very personable! I would gladly return back for either service on our new vehicle or if we ever want to buy again we will gladly go back. Terry the GM was very friendly and helpful as well and made sure our trade in was top dollar and got the vehicle to the price point we wanted it! Thank you all for the help and all the wonderful staff who were so friendly and kind to us! We spent a good portion of our time there laughing or smiling with all the staff!

1 st oil change on our new Venda and The WholeCar and garage smells like burning oil. Thanks Village Point ToyotaJoe G

Purchasing a car is not on your daily to do list. Add this pandemic which we are in and that we are in Hawaii, while our daughter is attending the University there, we worried of all the challenges that were ahead of us both. Donny Bonfligio connected directly with our daughter to find out her wishes, was in contact with us regularly which made this process easier than we had imagined. Thank you Donny for taking care of her and helping her feel at ease while everything was getting finalized. We could not have done it without you !!

Im writing this review 2 years after I bought my truck from them, because they still stand out as the worst retail and service experiences Ive ever had. Retail and service experiences below.Retail Experience:They bought my business with a screamin deal on a new Tacoma, but then they forgot to order it and lied to me multiple times over a 6-month period when I inquired as to why it was taking so long to receive. Their answer when the dust settled: We had a bad sales manager that neglected to order cars for several people. They gave me an additional $500 off, but I would have rather had my truck months earlier. Also, the finance manager (while friendly), didnt have the pricing right. Needless to stay, stay sharp, the negotiating is only half done when you think youve got a price nailed down.Service Experience:Took my new truck in for its first oil change. Noticed oil dripping in my driveway when I got home. Entire underside of the truck was covered in oil and the oil filter retaining clip was broken off. Took it back to them and looked at it on the lift with a Toyota service tech and the service manager. This revealed a couple things. First - they have a lube guy do their oil changes and not a certified Toyota mechanic. Not a big deal if they do it right (they dont), but for the record, Toyota includes the first 2 oil changes for free *by a certified Toyota mechanic*. The certified mechanic was pretty unconcerned when they brought him over, aside from the fact that they made a mess out of the underside of my brand new truck. He then proceeded to tell me that they break the oil filter retaining clip off of every Toyota they service because its not necessary. They make up for this by over-torqueing the oil filter housing. News flash guys: Toyota put it there for a reason. Dont go breaking stuff off of new vehicles because its convenient for your lube guy.TLDR: Bad purchase experience and appalling service practices.

Donny made the buying experience easy and painless. Very personable and enjoyed our time. Thanks Donny!

Fake news everywhere. We brought our van in to have the recalled airbag replaced. As part of the process, they provided a list of repairs needed of $9,209. Upon review, by another provider, they used stock pictures of an engine oil leak (est. $2,958) that was not true as well as a steering system leak (est. $2,974) when this vehicle is an electronic assist system and does not even have steering fluid to replace. To me, charging for fake service is stealing and Ill be reporting this to the Omaha BBB. Oh, and in their detailed review they missed that a headlight was out...get another opinion

We had an excellent experience with Cole Gilbert at Village Pointe Toyota buying an awesome 2021 Highlander! Cole was extremely knowledgeable about the car and explained everything so well. Village Pointe Toyota’s buying process is seamless with a website that’s so easy to navigate. We love our new car! The Highlander is amazing and we’re so glad we bought it from Cole at Village Pointe Toyota!

Cole Hughes, a salesman at Village pointe toyota wasFantastic to work with. He was honest and straightforward. I highly recommend him.

I rarely leave 1 star bad reviews.I had to with this dealership.We were shopping for a new Toyota.Had the Nissan in as a trade in and they offered $100 for it and said they were going to scrap it and put that value in towards the new Toyota Camry purchase.The Nissan had nothing wrong with it, it had new tires and brand new brake pads put on it by a certified engineer and he also thoroughly inspected the car a few months before we brought it to Village Pointe Toyota.They stated the brakes are shot and the motor is about to go out on the Nissan. Clearly insulting and unprofessional.TRIED taking advantage of my wife convincing her that the car is worthless. It was a 2012 1 owner, clean title with all maintenance up to date.Ended up after days of wasted time begging her to come back with series of text messages and calls, they offered her $3,000 for her car as a trade in. Thats one expensive trade in to scrap it right?I will never do business with them for a Toyota. I feel bad for the countless people they have taken advantage of.I also stated I wanted to purchase a brand new Toyota Supra within 1 year and they didnt take me seriously as well.Baxter Toyota earned my business months later.Save your time and dont play the number game with them.They will walk all over you and fish for profits any way they can when you are considering trading in your car.

5 star! Great sales experience! Ask for Cole Hughs if you are in searching for a vehicle.

Awful service. My family just went there to buy a van, found what we wanted, told them we were coming in to test drive at 6:00. When we arrived on the lot and walked in, NO ONE said hello. We physically passed multiple employees and no one even said Hello, including the front desk gentleman. We walked around the showroom for a minute and my son had to use the bathroom, and still NO ONE greeted us or walked over to us. We decided that we were not giving our business to this place. Walking past 4 staff members and not one hello or greeting. Too many dealerships in this town to be ignored.

Service department is poor. I used this dealership to do recall 6j2z-liq earlier in the year. At the same time they had a bulletin for the rear sliding door motor/cable assembly. I had them execute that as well since the cable had snapped. We had front suspension parts that were worn, so we went ahead with all the front suspension quoted since the labor would justify all being done at one time. They completed their work and turned the van back to us, but they apparently missed the lower control arm bushings were worn since the next oil service they determined they were so bad they were a safety hazard. I was informed they were in such bad condition that they were falling apart on inspection. They don’t deteriorate so fast that they wouldn’t have shown to be possibly replaced on the previous visit.Also, the van was taken out of town following the recall and the sliding door motor and cable repair. I learned the window shade would no longer roll up and down into the window as it had prior to the service. I had it looked at on this visit and was told by the advisor Matt Sell that it was checked and it worked fine. When I picked it up, I noticed it was still not working. When I questioned him, he first deflected saying he was told it didn’t work, but then he questioned if I was telling the truth on when it was inoperative. The whole interaction from the phone conversations to in-person were condescending from him and disingenuous. I feel the service center is just trying to squeeze more labor dollars out by not doing the job 100 percent so it will be caught on the next service to get the extra labor to do more involved jobs twice or more.I will not recommend this service center to anyone and I am surprised they operate that way as I am a former Toyota Corp employee of three years.Do not take your vehicle to Village Pointe Toyota!

Jason was extremely helpful, he was able to get the vehicle I wanted at the price I wanted and it even came with some extras. He gave me a very fair price on my trade-in vehicle too so I didnt even have to negotiate the pricing. Sarah was great too, she had an overwhelming amount of knowledge on the protection plans and gave me advice on my specific needs. I wasnt actually fully prepared to trade for a new vehicle as I only planned on looking but Jason and Sarah made everything work out and didnt try rushing or forcing me into something I didnt want. I just wish the paper work was a little faster but they did their best with the resources they had. Thank you everyone! I love my new rav4!

Village Pointe Toyota has proved excellent customer service THREE times for my family in the last year. They worked with us to finance a 2012 Camry, a 2019 Corolla and a 2018 RAV4 while abiding to our budgets and vehicle desires. The stress-free buying process and honesty with miscommunication has me hooked as a customer for life.I can’t thank Joel (and his team top to bottom!) enough for going above and beyond to help me find a vehicle tough enough to get through Nebraska winters.I received this hand written thank you note in the mail today. Great, heartwarming customer service is still very much alive at Village Pointe Toyota!

Very sparse selection of vehicles. Not much signage. Quite frankly, I was expecting a bit more.

Donny was excellent. He even gave our son some Teddy Grahams to tide him over during the buying process!

This is the second worst experience at a car dealership. They sell junk at a high price and lie to you the whole time. Do not buy from here ever. Save yourself a headache and go someplace else.

Updated Review:Adam, the General Sales Manager, reached out to me the same day I wrote of my experiences. I am extremely impressed. Village Pointe is lucky to have him with his customer service, leadership, and manager skillset.He listened and asked questions to fully identify the problems; he shared some adjustments he had already made in addition to discussing actions that would be taken with my particular incident to prevent this type of problem from happening again; and most of all for me personally, he made it right. He did all of this without excuses or the blame game. He is a true professional focused on improving the customer experience at all levels rather than just putting out fires.Thank you!Original Review:I paid cash for a vehicle on 8/29. For the sales person during the actual sale experience I would give a 4; He is enthusiastic but rather raw. For delivery arrangements by the inexperienced sales associate and his lack of communication, a 1. The actual delivery people and their role, a 5 for good communication and pleasant transaction.For the finance dept, initial experience was 1-2 with high pressure techniques. For finance dept follow through, I would give a negative 5 if I could. I have been trying for 13 days to resolve an extended warranty issue. On 9/29, I received a letter stating the vehicle was not going to be covered due to age. My temporary tags were to expire at the end of the day 9/30. I called. The finance associate assured me it would be taken care of. He promised to call back, but did not follow through. I reached him 9/30 by phone. He had no answers but said he would soon. He did follow through with an email later that day as per my request stating he still didnt know anything. I then reached out 10/1 and 10/6 via email for an update but with no response. On 10/10, I received another letter stating the policy is still denied. On 10/13, I called to speak with a manager but have yet to speak with anyone about the issue. They have had my money for a useless policy since 8/29 and it is now 10/13. Meanwhile, I have paid $750 plus local taxes of 8.95%. for a denied policy.All I want is my money back for the policy plus the taxes I paid when I registered my vehicle but I cant even reach a live person to resolve this.

Donny Bonfiglio made the trade-in and buying experiences so easy! We will be returning and working with him again!

My husband and I had a great experience at Village Pointe Toyota. We were lucky enough to work with Ramy Abaza who could not have made the experience better. He went above and beyond to provide information and answers to questions we didn’t even think to be asking. Ramy took so much time to help us make the right choice in purchasing a car that will work best for our growing family. Everything we asked for was right the first time and we never had to go through the hassle and headache of making any adjustments with the car we were guaranteed. The positive experiences we had ensures we will be back to VP Toyota for our next car purchase!

We had waited 6+ months for our Rav4 Hybrid from Village Pointe. Once Rusty Russell was assigned to our order, our new car arrived in about 4 weeks. He is professional and knowledgeable. Rusty carefully explained the new features of our new vehicle. He returns phone calls and text messages promptly. We appreciate his help and love our new car. Adam Westover also was very helpful with working with Rusty Russell and us!

They got me a great deal on the car that I wanted and made the process fairly easy. The sales reps I worked with were awesome and really made it a good experience, I would definitely recommend at least checking them out if your looking for a new car.

I absolutely loved the service. Got Rav 4 limited trim for the price I wanted. Very friendly people, loved woking with them especially, Rami Abaza.

Friendly staff and great quality work every time! My go to dealership in Nebraska.

The mechanical work here is sound as far as Ive experianced.This toyota repair center is Not owned by Toyota; is what the service manager tells me.Although they also proceeded that with: Toyota and Lexus are not the same company.Thats news to me. I thought Lexus and Toyota were 2 brands made by Toyota Motor Company. Luxury Export for U.S. I think.At any rate Ill let you dig up that information if you want.This facility does however fly the Toyota flag and charge premium prices for work that needs urgently done... its been over a year and Ive saved alot of money not listening to them. But rather checking their facts? / list with other machanics.Lexus is half the price, has better customer service, and better vehicle care while performing all the same vehicle repairs that toyota does. They seem to do a better engine inspection as well on my toyota.In fact. Lexus. pointed out an engine flaw that toyota hasnt noticed after 2 visits.Toyota also gave me an overpriced list of needed repairs that I was told to get fixed before leaving toyota.....I took that list to other mechinis for confirmation.. who not only got the parts and did the work cheaper a year later... but let me know it was indeed not urgent at all, and they were right. Hints the second trip a year later to toyota Without those repairs yet done.As for settling theres really not really a need.Although I am also not convinced anything would result differently. The screenshot below is of a decent review of a car purchase with a single complaint that the gas tank was near empty and battery not charged on a Prius Despite an agreement; yet nothing seems to have been done accept a thank you for the decent review.I guess the profit margin wasnt large enough to cover an apology or a tank of gas? Either way like I said the mechanical work here is sound as far as Ive experianced to date, But Im not likely to comment here again.

Amazing amazing amazing! Donny was the best and everyone was so nice and relatable. I would definitely recommend this place.

Had a great car buying experience with Graham and the finance guy (sorry I forgot his name). Graham may be new to the game, but I can tell he’s going to do very well in the car business! He was extremely helpful before, during, and after purchasing my badass 2018 F-150 STX. Thanks again to the Village Pointe Toyota team!

I had a wonderful purchasing experience with Mike and the rest of the staff here. They are very friendly and will do everything they can to get you what you need. After my purchase, Mike offered to get me free car washes whenever I was in the area and he has been true to his word! This is my first Toyota and I am loving it so far. I highly recommend Mike Hansen and Village Pointe Toyota! Also, I usually dread dealing with the finance guy but my meeting with Sharif was the best experience Ive had with a dealership finance person.

Came to VP Toyota to purchase a used car and the care was excellent. the staff respected social distancing and helped us find the car that fit our needs and our budget. Harold and Terry were amazing help and honest with us about the repairs the car needed. Would give it ten stars if I could!! It’s amazing to come to a dealer ship and not be hassled.

Donny is helping to find a great car with great deal plus 0% interest. Nice guy nice people everybody is friendly. I suggest this a great dealer to buy a car if who love Toyota. Thank you Donny.

Great customer service !!!!Thank you Very much Ramy and Martin

My experience at Toyota was amazing .Gavin that i worked with was super friendly and helpful made sure i knew everything about my car and was comfortable before i left with it . If your looking for a car stop by Toyota and ask for him .

Great dealership, get all my servicing done here and recently bought a truck from them and it was by far the quickest and easiest deal Ive ever had with a dealership.

My awsome wife found my 40th birthday present a Lexus IS 200t online . Jason V. and the amazing staff @ Village Pointe Toyota made it all happen. Jason delivered the vehicle to my job @ USPS OMAHA PASSPORT CENTER/POSTAL IMPRESSIONS . Jason VanSchoiack and Village Pointe Toyota staff went above and beyond to make my experience amazing . Thank you again for putting a smile on my face.

Update 2019:I went to give them business again and the car salesman Mike Hansen said, “I don’t really care if you buy it or not” comment to me that completely turned me away. Anyway, they missed a 50+k sale. I’ve found the car I wanted at a 6% interest rate at another dealership. I flew out to Tampa to get it.These people will never get my business again. If your customer service isn’t top notch, I’ll take my business elsewhere.8/2015They tried to make good with my trade in and did so. Deana Juelfs (sorry if misspelled) took care of me on some things that were misunderstood on the deal. She deserves five stars and is a good asset to Village Pointe. I overall had a good experience with this place and would buy my next vehicle with them again.

We bought a used 2012 camry from this dealer just couple months ago. Yesterday the car battery is dead, there are no emergency keys attached to remote keys, unable to open the car s door w/ out emergency keys. They should had let us know about missing emergency keys. When we removed the battery and we saw the word bad written on the battery. So we went to Costco to buy new battery and trade in bad battery, We would never buy cars from this dealer again.

Rusty Russell is a class act! Very professional and organized as a sales rep as was everyone at Village Pointe.

Good experience buying my daughters first car.

Gave me a really good deal on a brand new car, but have a horrible service crew.Got a nail in my tire and asked them to repair it. As a former service manager, I am quite familiar with standards and restrictions of tire repair. The service advisor tried to sell me a new tire stating that it was too close to the outer wall, to which I showed him a photo I had on my phone showing otherwise. He refused to repair the tire again attempting the tire sale, and I respectfully declined. Took it to a local tire shop, and they laughed at what occurred and gladly repaired the tire. Usually hate being the bad guy with service departments, but had to quit the business because I could not bring myself to scam people of their hard earned money for a paycheck, and you won’t earn much of one without it.This dealer offers complimentary washes to which I asked for while we were there. It was covered with bugs, so why not take advantage of it, right? A worker took the car, ran it through and brought it back still all wet. Bugs still covered the front, so I asked for a towel and dried it off in front of them while they drove around me. I washed it again at home to compete what they could not. I would have never let this happen to any of my former customers, so keep it in mind when dealing with them.

Today I have the car that I wanted to thank a special person who helped me Ramy Abaza even though I do not speak English did everything on his part to help me throughout my process it was a very special experience thank you

1/30/2021 UPDATE: I CHANGED MY REVIEW FROM 1 STAR TO 3 STARI contacted the GM of the dealership Terry Zimmerman, and CEO of the Management Group of the dealership Berkshire Hathaways Mr. Jeff Rachor.Mr. Zimmerman, have stepped up, apologized, and helped correct the mistakes. I appreciate Mr. Zimmermans efforts for the shortcoming his sales/finance/management team exhibited prior.Thank you Mr. Zimmerman._____________________________THIS DEALER LIKES TO LIE AND CHEAT HEALTH WORKERS!!!!!DO NOT DO BUSINESS WITH THIS DEALERSHIP. SAM SAINTIZAIRE, JIM THOMAS, AND JOSH BROWN ARE ALL CROOKS. WORST DEALERSHIP IN THE COUNTRY. THEY LIE AND DO NOT KEEP THEIR WORD.1) Jany 9, 2021- I made a deal on a 2021 Tacoma SR5 Double Cab on With this dealership and Jim Thomas and Samuel Saintizaire - two sales people who helped me.2) Sam Saintizaire (salesman) told me to pay deposit so truck will be marked Sold.3) 1/12/21 Josh Brown (finance) charged $2,500 deposit for truck onThey are supposed to mail me paperwork. No paperwork was mailed to me.On 1/15/2021 - I asked salesman why no paperwork? His response MY MANAGER DEALER TRADED YOUR TRUCKTHEY SOLD MY TRUCK - AFTER THEY SOLD IT TO ME!!!They would have NEVER told me, if I didnt push them for the paperwork.See attached pictures for all proof of deposit, and text from salesman.They dont have the ethics or morals, to fess up. PEOPLE LIKE THESE ARE WHAT GIVES CAR BUSINESS A BAD NAMEStay AWAY FROM THIS DEALERSHIP. THEY WILL PLAY GAMES WITH YOU ONLY

Please use caution at this location as two of the staff there were not wearing masks. Even though it is mandated in the city, I observed two female staff without masks. One sits near the entrance of the service department where customers come in and out. The other lady sits at the cashiers desk. I observed them walking around and not in a contained area. One also made a few trips to the bathroom without the proper protection. I find this very concerning since they are in both customer facing positions and appalled that the company is okay with causing potential harm to their customers, most of which were older in the lobby. We have 140k new cases of corona just today alone across the U.S. so you would think this would be important.

Transaction was done mainly via internet and it was a nice experience. I highly recommend Village Pointe Toyota especially Cody Dineen in sales who was very professional, accommodating and he knows well what he is selling. Cody was not judgmental and will try the best that he can to accommodate requests even if it seems unrealistic to his manager Adam. I will definitely do business with them again in the future and recommend them to others. A well deserved five star for their service.

Great service! They were able to locate and acquire a vehicle thats not easy to get! A week later, we drove off the lot with our new ride! Darnell and Joel have been great to work with and have gone above and beyond to provide us with the best car buying experience. I would definitely recommend.