Good friendly customer service (employees seem happy) and good quality wood! We bought the cheapest red oak flooring and it was far superior to other hardwood weve used. Straighter boards and almost no wasted segments. Delivery of our order to the store was about a week later than their original estimate but we ordered during a lumber shortage (Memorial Day 2021).

Paul Naglich was a great help! We got some amazing deals on the flooring we purchased as well as quick and efficient loading of the materials. Thanks so much for all the help!

Its very nice. Employees are helpful and professional.

Fabulous experience with LL Flooring (formerly Lumber Liquidators). When we were buying our hardwood flooring, the staff were knowledgeable about products and able to easily help us find a great floor for our needs. One of the staff even took the time to demonstrate the sturdiness and scratch resistance of the hardwood we were looking at.When we discovered defects in the flooring after the normal 90 day return window, the staff went above and beyond to help us with our warranty claim. They are amazing!

Very helpful! Thank you for making shopping for flooring easy.

The manager was very helpful, unlike the other stores we went to.

Had a great experience here. When they were short product for us we were able to pick up the rest of our order in Seattle so we could get the job done. We went in today to pick up one last box, noticed that our product was on sale and they happily credited back our card almost $300!! I would recommend this place to anyone!

Great experience all around. Rob and Paul and others at this location really worked with me to accommodate my schedule. They also called to inform me about discounts ahead of my install that really made a difference. Rob especially answered EVERY SINGLE nervous newbie question I could come up with, of which I had about a thousand. The installation team sent over from GMA construction was quick and professional, very detail oriented and did all their own clean up. Bottom line my new floors are beautiful!

Very helpful staff but havent used their products.

Staff is nice but not very knowledgeable. Very, very limited flooring selection and the upper end of the price range.

Excellent customer service!My husband and I have been researching floors for several months now and, by chance, walked into the Olympia Lumber Liquidators. It was such a great experience and we left with the exact floor we wanted. PAUL WAS AWESOME!! He was extremely knowledgeable and answered all of our questions. We recommend the Olympia Lumber Liquidators for their great floors and supreme customer service! Thanks again, Paul!

So helpful and lots of options to choose from.

These guys are great. They seem to love their jobs and have excellent customer service. They let me change my order at least two times without blinking. I didnt need to, but if I canceled, they give back your deposit, no questions asked. They gave me a killer discount, and they give discounts to veterans and active military. They even delivered it free of charge! They have a huge variety of flooring to choose from, and they really know floors. I highly recommend them.

This store has the best prices around on good PEI IV tile!!

These guys are always professional and knowledgeable about their products.

Excellent customer service!!! Exceeds expectations.

Allowed my pickup when the warehouse was closed (hours not updated online). I was really impressed during both of my experiences.

We recently purchased 1500 sqft of dark walnut ceramic tile floors for our remodel job. We worked with Paul (and Rob) and he gave us an AMAZING deal (in comparison with Home Depot and Lowe’s). We will definitely continue working with them for our home projects. They were very professional and helpful, but also had a small-community feel to their service. We received our full shipment at home and they set up our shipping to be free. Wonderful service. Highly recommend! Thanks!

Paul was super helpful, showed us all our options as well as went over all the little details we didn’t think we needed! We didn’t feel rushed or pressured on any of our purchase. Very personable, will be recommending family and friends for future purchase! Thanks Paul!

Good prices and plenty of options

Great helpful service, and good selection

Extremely helpful and they have the best prices!

Absolutely horrible customer service. No follow through with anything at all from any if the employees who work here. I would not recommend this place to anyone ever. Youre better off spending a little more somewhere else.

Great prices, great service

My second visit to this store. The salesman greeted me and helped me out with the trim I needed. Very happy!

Out to lunch and want you to pay for there lunch on top of it. A Bunch of bro dudes that dont know bro..Read your estimate closely, and dont expect any follow ups on your order..

Expensive and they change prices sometimes so dont order short

Six weeks of delays, misinformation, and frustration. We decided to do a flooring project through Olympia Lumber Liquidators (LL). The project began on Sunday, 22 DEC 2019 when we paid for the materials. We scheduled the material pick for the next day, 23 DEC 19. We followed the instructions provided during the order, called 30-60 minutes before pick-up, so all the material could be prepared for pick-up. So far, the experience was great, good and friendly customer service, and easy way forward for the project.The next day, my brother and I showed up at the store to pick up our material. We loaded the flooring and the underlayment, but the shoe molds were missing. After some questions, we were told that they did not have the shoe molds in store and would have to order them, which was odd because when I paid for the material, all was set for next-day pick-up. Paul, the assistant manager, assured me that the shoe mold would arrive no later than Friday 27 DEC 19. At this point, we had to wait to schedule the install, because their contractor, Jurgensen Construction, required all material to be in the house before they would schedule an install.Friday 27 DEC 19 came and went, but still no shoe molds. I called the store again on 30 DEC 19, and Paul assured me that this had never happened before, and he will follow-up with me. Two days passed, and no update. I called back, and Paul again mentioned that they had shipped it. The night of Thursday, 02 JAN 20, the shoe molds finally arrived, and we scheduled the install for 13 JAN 20.On the morning of Monday, 13 JAN 20, the installer arrived at our place and said that he was told that we were getting tiles installed (another misinformation). After more than two hours of back-and-forth with Lumber Liquidators and Jurgenson, we finally resolved the issue, and the install started. About an hour into the install, after our carpet was ripped off, the installer told us that he would have to do three hours of extra prep work to ensure that our floors were leveled for install. He also mentioned that Lumber Liquidators should have told us about it.So, I called the store, but got no response. So, I called the Customer Care #, and they said I would have to pay for the extra prep work. At this point, we did not have any option; our carpet was already ripped off. The installer told us that the prep work would create a lot of dust, and repeatedly mentioned that LL should have told us about it. The extra prep work lasted more than three hours and left our house filled with dust; the entire first floor was covered. The rest of the install went well. The installer did a great job, but to finish the project, we needed T-molds. So, I drove to LL and ordered some on 13 JAN 20. Again Paul assured me that they will arrive the next day or the following at the latest.The arrival of the final products was delayed, again. After waiting for 2x weeks, I drove to the store and get an update. Paul pretended to be shocked by the delay, and said he can relook if any nearby store had any T-molds. Shockingly, the Tacoma store had one in stock. At this point, I decided to personally drive 35x miles to pick up the T-mold, so, we could finish the project. We were able to get the project finished, six weeks after we paid for the service.Our experience was full of misinformation, false assurances, and extreme frustration. The classic LL excuse of this has never happened before, or they should have done that, left us extremely frustrated. Two shipping delays, which lasted 12x days, and 15x days were aggravating. The Olympia LL did ZERO follow-ups, and after a few days, they even stopped picking up my phone. I left messages, but no follow-ups. Also, the Customer Care follow-ups were unhelpful and placed the blame on FedEx for all the delays. Overall, a frustrating experience with minimal follow-ups from the store and lots of delays. So, I WILL NOT RECOMMEND LUMBER LIQUIDATORS TO ANYONE!!!

Very nice and helpful staff.

They make it extraordinarily easy to do business with them. If its in stock you can be in/out under 30 mins. For a contractor, you cant beat that, especially on 850sq ft + orders.

We remodeled our kitchen/dining area with solid Acacia flooring; it is absolutely gorgeous. Rob was not only very helpful in selecting the wood, but bent over backward to help us when we needed additional flooring, edging and underlayment. What a great experience, THANKS!

Helpful,stayed late to fill my order. This isnt one of the biggest stores

All your guys are very customer friendly. ROBour salesperson has been extremely helpful and informational.

Fast service good prices. Helpful staff.

Ordered some laminate and underlayment with no hassle. Great customer service and quick load time.

Good service and good price

Expert service clean place will go back again and again

We started the installation of our new floor. We have had great customer service from their team.

Great flooring deals and options.

Small show room n not very much parking

Helpful quick courteous services

Cheep flooring but then you git what you pay for

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