Absolutely no cashiers. Self checkout is the only option. You then need to argue with the person watching over self checkout to get someone to scan out your items. Im sorry but am not having their labor put on my back. Not without either a discount or a paycheck.

I want to rate this place a 5 because despite being short staffed, they very friendly and helpful. They have great insulation to use for those hot summer days over your windows and when others ran out of the paint I needed, they had plenty in stock at a great price! Dont forget to inquire about your military discount.

Great assistance. Did not ask for assist was offered. So nice and caring employee in window dressing and light bulbs. Recommend

I actually like the vibe better here than the orange place. Each has its merits, each has a slightly different array of products and its good to have each scoped out so that you know where to go for particular items. Customer service seems to be more available here at the blue place though.

Love Lowes atmlesfear good employee status.good parking lot and over a zillion things to buy.

Besides only one checker. And self checkout of course. No other complaints. Store is well stocked as usual with the products it carries. Just wish they had the kind of selection you get at Home Depot.

Most of the time.,I have a great experience. Today I witnessed the checker at the self check out offer assistance to someone with a military discount. (07/17/21 @ 3pm) When I asked for the same assistance, she declined and referred me to customer service where another gentleman was able to assist me without hesitation in a very friendly and welcoming manner.

Horrible! Dont shop here. I ordered a tub and moters for the tub on May 20th to be delivered July 24th AT MY HOUSE. they lost my tub. Not one phone call to tell me anything. Ive been on the phone with lowes.com, been to the store #1167, and called the dock where the company whom makes the tub shipped it to. No one knows where my tub and parts are... 😡 im getting the run around. The manager is unless. She basically said its not my problem.So more info I was lied to by the manager Julia. 3 times. The other manager did her job and found the order. Refused to deliver it. Even though I paid for it. I was told by Krystal the other manager I would get it. I did. And I was told Id be fully refunded the whole amount. Except they still charged me $235.17 for my order. Lowes if bogas. I will not be shopping her. I will be called corpret and the BBB. Btw how they treat there costumers 8 employees (3 are hidden behind the cluster) are standing around doing nothing. While 10 people are in line.

Brit in paint was great. Very easy to work with and helped me find the exact paint I was looking for. In and out and made everything easy.

Lowes is my second favorite home improvement store. I appreciate that they offer curbside pick-up during the pandemic. The large, outdoor garden center offers an enjoyable way to get out and about in a low-risk environment (pandemic-wise). I use Lowes app and would recommend it. The app is even useful for shopping in the store because it give the Aisle/Bay numbers for many items.

As a real estate broker I get clients a lot of gifts, but by far the best ones have come from Lowes.

Actually this review is for Premier Services Group, not Lowe’s. We went into the Olympia Lowe’s and ordered carpet. The salesman Mike was very helpful and really knew his product. When we went in to sign the contract Shawn also was very helpful. He explained that Premier Services Group would notify us when the carpet was ready for installation. We received a text saying they would call us in 24-48 hours to set an appointment to install. No phone call. So 3 days later we started calling and leaving messages to try and get an installation appointment. We tried for the next 3 days with no luck. You have to leave messages. Of course their message always says they will call you. Today we decided to call Lowe’s, even tho they do not install. Shawn said he would call Premier Services Group and see what is going on. He apologized and said no one should be treated that way. Premier called within 5 minutes of us talking to Shawn. We now have a date when our carpet will be installed.

I would rate the store only one star if it wasn’t for Francine the assistant store manager. She is absolutely amazing and should be the store manger period. Thank you Francine

Greg in the wood cutting section was a dreamy treat to chat with. He helped me with every question and was not offended when I asked him to cut most of a 4x4 into 3 inch segments.

I love this store so much. Everyone is so nice and helpful. I called looking for chlorine tabs and the employees at this store actually went and looked unlike other Lowe’s stores I had called. The store was really nice and clean

Based on my experiences, good customer service overall. Well organized store and clean. Would recommend and would return.

Excellent customer service, a nice and clean place, they disinfect before they help you and, the staff were very friendly and welcoming, the atmosphere was great, we ended up with some house plants, as well as a couple outdoor plants. Like we bought 3 Cypress Trees and they love it where I planted them. You cant go wrong shopping at Lowes. Enjoy. Happy shopping everyone. 🤙👣🤙👽🐾🤙

Went in for a regular 1/2 4X8 CDX plywood. Staff was scarce, and when I finally found the person working in lumber he didnt know ANYTHING about it and there was nobody else. The ply was the worst piece of junk wood Ive ever bought and it was $74. The price isnt their fault, but they had no good pieces. Also, dont bother with online orders to pick up. Both times it took unreasonably long without explanation. The first time it was a day or two later. By that time I had given up and gone somewhere else. The second time it was the better part of a day. Not useful at all.

My cousin and I came in for some paint and Jadrien in the paint department was SO helpful and so kind! He worked hard to get us what we needed, and worked with us when they were out of what we actually needed lol. We left very happy and pleased with our experience :) thank you Jadrien!

The Lowes Associate in Gardening Eduardo was very helpful and professional. There needs to be more Customer Service oriented Eduardos in businesses today.

Lowes sometimes has 1 certain thing Im looking for if home depot doesnt. I always go to home depot first. Lowes lines are always long, the employees dont seem to mind at all to make you wait 10 or 15 min just to check out. And the prices are always higher then other stores. I will just say. Dont go here the same day you want to do a project or have a job. Go to lowes the day before because it will take most of the day.

The Lowes near College and Yelm is not too bad in service. I received great quality assistance in the appliance department when I was looking for a washer. I cant remember his name, but he was so wonderful and patient Especially listening to my husband and his long stories while I looked thank you for babysitting. I wish I could remember his name, but cant think of it at this moment. He definitely does deserve to be recognized for his great service.I would have to say the Lowes off of Martin Way needs to be schooled by the one off Yelm and College. Their service was not that great. Couldnt find anyone and when I finally did I got a quick answer and a walk away. He stopped long enough to give me a no. I definitely will not be going back to this one.

👑😮Omg, I love my fan🌅🥰💯✨🌠😎it was worth every dollar ⭐

Was looking for a freezer and was able to get the one I actually wanted in record time too! Great customer service and convenience.😀

Ordered online, drove there to get my item and they canceled it, I go in and find it and they gave me a tag and told me I had to pay for it first and they qould go get it, took 20 minutes to find it even though I told them exactly where it was. Slow and rude workers. Incompetent they didnt even bother looking for my item befor they canceled it.

Got a refrigerator from floor..waited for it to be delivered for four days..when it arrives its defective the freezer seals dont match..sent back of course and delivery guy said theyd have service personal call about replacement..they for got to call I called five hours later and was told I could get a same name brand but not the same fridge in three days..so my complaint is that I am going to be given a refrigerator that I dont even know what it looks like only that its similar and I was going to have to keep all my food in coolers for three days..I ordered that one cuz it was the one I wanted not somethinglike I ordered and wasnt offered any other way ..of course I canceled my order and now get to wait a week for my money to be refunded to purchase another fridge from some place else..Thanks Lowes for your wonder concern for my needs..wont be recommending Lowes to any one..

Customer Service Associate Melissa was outstanding in her field. Helpful, kind and professional.

Havent been in to this store in awhile. Probably wont be back. Good luck finding someone to answer questions or help

Always the absolutely worse ran Lowes I go to. Never, ever does any one day hello, can I help you today. I always have to find my own ladders to get things down from up top because employees are never available.. they have 1 checker in main area, and typically 1 in builder section ..even when there are 10-15 people in line to check out, try want you to use self checkout.. and thats backed up...this place doesnt care about the customer . Manager should be demoted

On 5/20/2021, We price checked PCV pipe, bought two flats of flowers, some garden seeds.The young customer service girl was a bit rude because we chose to ask her to check our items out through her cash register. She seemed bothered about the dirt getting onto her counter top, and said the worker at self check out is capable of checking us out. I replied that we didnt see any cashier over there at the time we wanted to check out. This was my first time back to this store in a few years, Im not sure Ill be back for awhile longer.

They dont give veterans discount unless you go through online registration process, I was told to leave one time at another lowes many years ago for taking macro pictures of flowers we were shopping for and had a cart full of merchandise my mom and I pushed aside. Went to home depot and they laughed and let us shop and take pictures freely of their flowers. Notva fan, save the time and grief and just go to their friendlier direct competitor if you have a choice.

I tried calling the appliance area no one answered. I went to the store and waited over an hour. The person was supposed to be going to lunch. I was the next person in line and there were 4 other people waiting.Terrible customer service!Finally a supervisor just coming to work helped.

OK selection of plants. A little costly but seem to survive well. Consider replacing shallow pots with deeper ones & more potting soil.

Mostly nice staff, well stocked, big clean store. Lack of leadership and training from my experience going there quite a bit. One day you’ll get great help from knowledgeable staff and another day they can’t get you the product you need because no one can drive the forklift or there is no staff at all to help. I’ve had 2 bad experiences with ordering online then getting there days later and it’s still not pulled and ready.

We had a horrible experience trying to get someone to come bring us to where they store the products and help load it in our trailer. The lady at the garden center complained about having to go find someone. The guy who came help, Colin, made the bare minimum effort. When my husband said: You know, you have a job to do, the least you could do is to do it well! The kid gave us attitude and said: You are not the only customer here. go to Home Depot.We said we would complain about him and he said: Go ahead and tell my manager. tell her my name too. His name is Colin.

I needed charcoal and cleaning utensils. Pretty easy to locate

Extremely frustrating. Waited around for 10 minutes for someone to come help me find something after verifying with customer service that they had it in stock in that store. Then another 10 minutes while the associate went to go get lane closures, which werent even needed... In the meantime, the assistant store manager came over and took the lift we were going to use, even after I made it clear I was waiting for an associate to come use it. Then when we finally got it, it took forever to find the product because theyre inventory system is incorrect and said the item was in a location that doesnt even exist!!I will not be coming back to this location. Get your act together ...

Store shelves are messy, lacking stock, and the bins of loose items (mostly hardware) are a mishmash of similar items.Need more cashiers.Wish floor staff was more knowledgeable.It would be great if they could hire retired plumbers, electricians, carpenters, etc., who know what theyre talking about.

I loved pre-ordering online and having it delivered to my car! Walking for miles while wearing a stupid mask is not my idea of fun. The young man who delivered my order was cheerful, polite, and timely.

Its like I went there looking for something I needed and they had it... Thumbs up emoji

Its Lowes you already know whats in there... i do lime getting finished products for the house there ya know trim, curtains flooring exct.

Asked 2 different employees where to find something. First lady sent me to doors and windows section. The man there would not even look away from his computer while he told me they didnt sell what I was looking for (screens...really) last time I ever walk around Lowes for something I can buy elsewhere from folks who will look at you when you ask a question. I copied the name of the item into my browser and found 3 other sellers...2 with free shipping and all 3 cheaper than Lowes. Bye Bye Lowes

Normally go to HD, but went with a friend. I bought a ladder that I needed. A pleasant experience.

Asked for help in the grill section, trying to buy a new grill. Lady told me, sure right on it.20 minutes later, someone that showed up after me gets help, in the grills, by the same person.Waste of time, will not be back.Yall should probably get some more workers. Seriously, the store is like a ghost town, no employees and customers everywhere.

It was the worst trips ever to a home emprovement center.. they acted like it was an inconvience to help you

Still no one asks if you need help. But good prices and things to buy.

Horrible customer service, the only store I know that will turn someone away because theyre to lazy to help someone do an online order. And I know for a fact they do them because my wife went into the store earlier and made a different one. Crazy on how incompetent some of the staff have become.

Clean, well priced, and easy to find what Im looking for. The employees are also always so sweet to my dog.

Customer service staff could definitely benefit from some human relations training.

Very clean and well stocked. The staff are very courteous and helpful. I appreciated the extra sanitizer stations. Nice quick check out.

Wow is this store well-stocked! We went in for outdoor living accessories and were very pleased at the large selection.

Staff from flooring, I think the gentlemen name was Derek. Explained me everything I needed to know. Make recommendations. Im so thankful.

Area I needed help in was unmanned and I had to call the store for customer service, which never came. I find it unreasonable to charge 5 cents for a paper bag that cost less than a penny to purchase. I am glad I dont live out here upon the west coast ecolonuts!

The employees were very helpful.

The only Lowe’s that cares about the customer the Lacey store is horrible but the Olympia store is the best!! Bless there hearts

Store was neat, well organized, and staff was friendly and helpful. Very nice.

I dont very often shop at Lowes but my experience here was pretty easy-going. I found what I wanted at the right price and check out went very quickly. I have no complaints about my shopping experience here.

The customer service is always great, and the associates are very courteous as well. Its always clean inside and pretty easy to find most items. I Love Lowes!

Picked up some washer/dryer pedestals at the customer service desk today and was blown away by Danyielle and how she handled the chaotic scene around her. I watched other customers be extremely rude to her, her fellow Lowes team members melting down and coming to her to handle their issue, and really weird people asking for really weird things. Phones were ringing, bells were chiming, announcements were being made, no other employees were coming to help her and she stayed cool and collected and helpful through it all. It was a busy day at the desk, and she honestly seemed like the only person who knew what was going on. I just had to shout out Danyielle because that woman is a rock star!

Excellent customer service. We had to cut a bunch of blinds. Michelle was patient and helpful. Thank you!

Went to look at pressure washers and the staff were friendly and knowledgeable, took care of all my needs.

Everything in the store was moved around some. A little harder to find things.

Service is horrible. Takes forever to find someone to help. When you finally do, they knownknowthing of the products in their own dept. Has been consistent my last three trips.

I am super disappointed. I live over an hour away. Ordered an AC with WiFi online - 2 in stock online. This is a birthday gift I’ve spent careful time saving for. Spent over $600. 1 item on the order. I get a call hours later that they actually don’t have the AC I want (with WiFi) in stock, but that they have the model without WiFi. $50 cheaper. Specifically wanted this model for the WiFi, and I’m sorry a $50 price difference doesn’t make me feel better about it not having WiFi OR the store’s stock mistake. Their stock said the Lacey store had three. That stock was apparently incorrect as well. Money had already been taken out of my account for the purchase, have to wait for the refund…

He depot is better. They carry Milwaukee tools. Lowes does no such thing and until they do they will always be less than home depot. Get it together lowes.

I bought alot of brinks they were super helpful and patient and helped load them into my car :)

Its like cheers with no alcohol and more tools! My favorite place to go. Always stocked well and great customer service

The appliance department is atrocious. Customer service needs a huge revamp. I shouldnt feel like an inconvenience when I ask for help to purchase an almost $1000 appliance. Also, I highly recommend asking your employees to get in uniform BEFORE helping customers. There was a brunette female dressing while trying to help someone else. She even grabbed a piece of paper tape to put over a bleeding wound after licking her finger and cleaning off blood on the inside of her arm.Just overall a bad experience and it was my first time at this location.

Was able to areas we needed to look for the parts we needed but one of the parts was not where it should be it was lying at the base of the display instead of hanging on its position in the hanger or prop. With small parts took awhile to figure that out. Of course he didnt want ask for help oh, we did find it though. Good public distancing all employees wearing masks and most customers as well.

Beet Home Depot hands down with product and pricing, but customer service was definitely watching the clock not the customer.

Easy to find what you were looking for. Staff is very helpful.

I am so happy with Lowes and the way they treat veterans. When COVID-19 hit they didnt replace their veteran parking spaces with curbside pickup like the orange one did. Instead they kept their veteran parking spaces and opened curbside pickup in other spots. They also have a nice veterans discount and they thank their veterans every time. As a veteran myself, I greatly appreciate their dedication to taking care of us and making us feel like our prior service is appreciated. They also have a higher quality selection of power tools and hardware parts. Thank you Lowes!

Returned a item that was defective... Older grey haired lady and a on line representative figured it out... Very happy!!!

Staff were helpful, I got fooled by the website they showed me the item was in fact not what I was looking for. He did try to find an equivalent item, but the inventory and what the computer was saying didnt match. So we went with plan C. Solder of the right kind but abit pricey. I shouldnt need a refill for a while.

Never seem to get it right when ordering online but the employees are friendly. I have been back to this store a few more times since I first gave this review and its been better. I like that they carry Hardie board products and the fact that I had one of the employees come out to my truck and asked if he could help me load it up. He was friendly and I was thankful that I got the help because the 12 foot lap is pretty heavy and awkward. Going to give them 2 more stars.

Never has enough checkers. Takes forever to check out. Home depot is better by far

Need better forklift drivers for night crew, guy was barely able to load pallet of cement about 1/3 of ways into trailer not even on top of both axles

The worst installation i have experienced. Don’t install at Lowes. I got contract at the end of January and got laminate installation in the beginning of April. We didn’t get any proper fix during the 2weeks and now we asked refund and still not answer yet. Who is in charge of floor keep saying that premier call you, we need to talk premier or so.I thought i got contract with Lowes. Not the 3rd party. If i knew i need to deal with 3rd party in advance, i would decide another installer.Lowes flooring worker mention our installer has a certificate for proper flooring apparently it is not. Now i know why Lowes ask to customers to pay full payment in advance. It happens often, they know about it and they don’t care about customers.(read another review below)Half of my pregnancy i have been stressful and due date is just 3weeks left. And they are just reaching to us to fix the problem.Lowes workers are not care about customers at all. Not only not proper installation, but also Lowes’ workers don’t care about customers.

Always helpful easy to find..

Im giving them 2 stars because of the bad customer service I received. I spent over an hour in the store looking for velcro..just velcro. 😐 I was sent on a wild goose chase all over the store by 3 different employees, none of which took the time to walk me over to help me locate it. That is literally part of their job description. It took me 50 minutes longer than it needed to.

Lower price than Home Extortion and better service.

They suspected me of shoplifting but I was not? In addition one of the employees is a sovereign citizen and was rambling about global elites and communism

Is good to find everything in one place

BEWARE. ordered an appliance and got a text that it was to be delivered on the 29th. Never showed up and waited for FOUR hours. Called the store all day and could not get anybody to answer the phone. Finally reached a person and she claimed there was a glitch. How does a glitch send a confirmation date and time? Customer service is horrible. You have to even wonder if they even had your item in stock in the first place. Be careful when dealing with them because once you pay them your money you will get the runaround when your delivery doesnt show up on time

Attention Lowes... Youre customer service standard is slipping! You have an excellent record and plenty of time to correct this trending problem.

Its always fun to look around and see new things. Went for sponges and spent $200

Easy access from the freeway. Usually a wait to checkout. Hit and miss for knowledgeable staff and friendly staff.

Pretty good store. Very organized and a simple layout. I actually got help.

One of the better lowes I go too. Still dont expect the staff to have any real world knowledge. Well maintained though

I just baught over 100 boards there asked the guy isnt there a larger box of nails i could buy he said i dont know? i dont know? He says.ugggg............ i went elteswere

My favorite Lowes; even though there is another in walking distance from me-The customer service at the Lowes on Martin Way and Sleater Kinney is 100% professional, kind and loyal to their customers. We got our little Weber ♡

Do not buy from Lowes, they have no customer service. If you have a problem with an appliance you purchased from them they will give you the runaround day in and day out. Pathetic excuse of a company.

Great selection, stocking and inventory management is a nightmare, order pickup to save time.

They are as good as home depot. I just go to the one thats closer to me.

So many people without masks and store does nothing. Wont be shopping here again any time soon.

They would not return heaters i bought that were broke when i installed them and lost a bunch of money

The store has always been laid out weird, their online app usually isnt up to date, today all the register minus 4 self checkout were closed and 2 of the self checkouts were broke, and they had one kid trying to help everyone use the 2 only checkouts. Everytime i go here i remember why i prefer home depot

We were looking for specific plumbing parts and Alan was a great help, knowledgeable and friendly!Rigo from Michoacán and Jodi

Pre-ordered tile on-line. Was ready when we got there. In and out on under 5 minutes. GREAT customer service at this location! Thank you!

The people in the lumber section gave me a foot massage, highly recommend