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H2O AWAY
504 Devoe St NE, Olympia, WA 98506, United States
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H2O AWAY

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Jo
Review №1

Perfect service and expedited customer service information. Very responsive and less expensive. The pricing makes sense! I would highly recommend their services again.

Do
Review №2

Edited 8/2/2021: Removed one star, only because I found the matter of invoices and payments to be rather inconvenient. It was like this company did fantastic work and then immediately ghosted me when I wanted to pay by phone. Why are you making it difficult for me to give you your well earned money?I asked this company out for an assessment/estimate after feeling somewhat underwhelmed by the first company i had asked to come out.Compared to that first company, Taylor from H20 Away was able to thoroughly describe the work that would be involved; the advantages of making an insurance claim vs. paying out of pocket, and was able to provide a thorough estimate at no additional cost, inviting me to ask any questions about the process at each step.I sincerely hope I dont need to have contractors over again for water damage to my home. But if and when I do, I will probably ask H20 Away first.

Cu
Review №3

This is an excellent business with employees who are clearly dedicated in their work. My home unfortunately suffered some water damage in the laundry room and although I contacted H20 away late in the evening they were available within 45 minutes. The situation was quickly stabilized and the H20 team members carefully explained to me the process both on their end, and how to work with the insurance company. Following the initial stabilization efforts the team members were in direct communication with me about the next steps and what to expect. Throughout this mitigation process the two person team was extremely courteous and respectful of our situation and home. Although the situation was difficult, H20 ultimately helped to make it more tolerable and really provided us with great service.

Be
Review №4

The guys were very professional with their work. They explained everything they would be doing and completed the project quickly. They also took extra care in their preparation to make sure everything was covered to prevent any inadvertent damage to the floors and walls. Both employees were very friendly and answered every question that I had. I would recommend their services in the future to anyone in need.

St
Review №5

Taylor and Dominic were very professional and friendly. They handled everything with the insurance provider and were a good source of expertise for someone relatively new to home ownership.

Am
Review №6

These brothers were fantastic to work with. They came in and provided me with a lot of information as a homeowner who had never had water damage before. They walked me through the whole process and what would happen next. They followed through with my claim with USAA by submitting all the supporting evidence needed. They were prompt, professional and super thorough in customer service and communication. They went beyond to ensure I was taken care of at the highest level. H20 Away is a company you can trust. Im super happy I chose them for a very challenging and stressful situation where my entire downstairs flooded. They protected the rest of the house while they worked with best industry practices and standards. Thanks to H20 Away for helping me cope with an unexpected loss and providing me with everything I needed.

Re
Review №7

Taylor, Dominique, and H2O Away set a new high standard for expertise, professionalism, and customer care. Their depth of knowledge is outstanding. Their customer care is a class by itself. I highly recommend them. Water damage is serious stuff. You need honest professionals that you trust completely. Im glad someone recommended them to me. It was the best call I could have made.

Li
Review №8

The guys were professional, efficient and pleasant to work with. Super helpful and patient with all our questions. Would definitely recommend

El
Review №9

H20 away was amazing to work with .They came in quickly and provided me with a lot of information as a homeowner who had never had water damage before they were more than willing to answer every question i had .They walked me through the whole process and what would happen next. They followed through with my claim with USAA by submitting all the supporting evidence needed. They were prompt, professional and super thorough in customer service and communication. They went beyond to ensure I was taken care of at the highest level.H20 Away is a company you can trust. And rely on Thanks to H20 Away for helping me cope with an unexpected loss and providing me with everything I needed.I hope I never have a loss like this again but if I do I know who to call and I will refer all my friends and family to them in the future

Ja
Review №10

Taylor and his team are the best in the business! As new homeowners, we didnt know what to expect when we found mold and pest damage but assumed the worst. H20 Away not only restored the damage, but made the whole process smooth, pain free and personable. This company really took care of us, I wont go anywhere else for any further home needs!!!10/10 would recommend.

Mi
Review №11

This company did an exceptional job… lead man Taylor was prompt on time and answered any questions that I had quickly and with the proper information that I needed to move on to the next portion of this clean up ......Danny Jake Dom and Trevor ... we’re all friendly and worked very hard during their time there…

Jo
Review №12

My husband and I used Dominic and Taylor at H2O Away for our plumbing leak and we were blown away by their professionalism, how quickly they jumped into action as soon as they found out about it, and how they guided us from start to finish on exactly what to do, what to say to the insurance company and in what order to do it all. They were so quick and efficient. We really felt like we were taken care of 100%. These guys are definitely the most professional, hard working and friendliest guys around. Without hesitation, I would recommend H2O Away to anyone with water damage. They are truly the BEST. I have already recommended them to a few of my clients!

Mo
Review №13

H2O Away was extremely helpful in a very stressful situation. They were calm and collected in explanation of what needed to happen. They were happy to answer any and all questions I had and responded quickly when needed. Everyone we worked with was friendly, kind and sympathetic to the stress we were under as homeowners. They were knowledgeable and patient when working with insurance. Even with Covid restrictions and changes they were an amazing company to work with! I would recommend them to anyone in a similar situation. Personable, friendly, reliable and timely service is what you will receive when you call H2O Away!

Sh
Review №14

These guys were amazing! The showed up within hours! And worked tirelessly for over a week until all water was cleaned up. They were so empathetic to our experience and were a great comfort at a crazy time. They communicated with us clearly and constantly about the extent of our damage. They even helped us understand the rest of the remodel process with our insurance. I can’t say enough good things about them! 5/5!

Jo
Review №15

H2O Away was very helpful. The staff was professional and keot me informed of what was going on every step of the way. The services they provided included removing insulation that was compromised, spraying dowm the inside to kill sirface mold, and puttimg in mew insulation. I called multiple organizations and they were the only ones to provide all those services. Other componies in the area wanted to charge me more and didnt provide any other service other than spraying the mold.I would recommend them to anyone.

Sc
Review №16

Im a realtor and an insurance agent. My relationships with certain contractors affects both industries that I work in. Ive been fortunate enough to have utilized H2O Away in both of my careers.Dominic and his team have come through for me when the pressure is on. When Ive needed remediation, insulation removal, water clean up, and other critical tasks done, Ive always been able to count on H2O Away.Their turn around is quick, they do a fantastic job, and they stay on budget. These qualities can be difficult to find in a contractor now a days, so Im very thankful to have built a solid relationship with them!I highly recommend them for your best remediation project!

Ty
Review №17

H20Away was very communicative from the start! My room in the basement started leaking all of sudden so I was in panic mode for most of it. Getting in touch and getting some people to The house to inspect it was a stress free process. We were able to get out most of the water out of the carpet and the area where the leak was. The entire process took about a week and communication was simple and easy. H20Away was also a great middleman between me and my landlord who lives in different state which I appreciated. Specific shoutout to Taylor who was my point person for the week! Thanks so much!

St
Review №18

These guys are really top notch. I highly recommend using them. I had a fish tank completely rupture in my office and they were there in no time at all midigating the damage. their professionalism was second to none.

WP
Review №19

This company is truly the most amazing company you can ask for. I had water coming through my ceiling from my upstairs bathroom and was freaking out I called the company and they were at my house within 30 minutes. They have been extremely professional and helpful through the whole process of getting things fixed I am truly grateful for them.

Ji
Review №20

I would easily give this company a higher rating if it were possible. When a portion of your home is suddenly under water you want help fast! That is exactly what you will get with H20 Away. Better yet, you will get friendly, professional, trained, and efficient help from a team that is looking out for you and your home. I seriously could go on and on about how happy my husband and I are with the service we received. While I hope to never need them again - I know exactly who I will call if I ever wake up to a water mess again!

Mi
Review №21

My son flooded our upstairs bathroom, leaking water through our kitchen ceiling. We called H20 Away and they were at our home in 30 minutes. Its a great company with very friendly and knowledgeable employees. They minimized their time in our home by working quickly and efficiently, and put us at ease of the next 3 days by answering all our questions about the process. I highly recommend their services in the event of water damage.

el
Review №22

After a pipe Broke in our bathroom, I needed mitigation services to come in and clean things up as part of our insurance process with USAA. The boys from H2o Away were here immediately! They got on the phone with my insurance, took care of everything and all I had to do was sit there. This is a 10 star service! They are professional, diligent, knowledgeable, hard working, handsome, courteous and I’m going to miss them!

Le
Review №23

10 out of 10 Highly Recommend.Taylor and Dominic quickly discovered the source of the leak that was causing water to pool in the corner of my bedroom and living room. Little did we know a branch was impaled in the roof from a recent storm and was allowing water to enter the home. The water was travelling down the vaulted ceiling and pooling in previously mentioned areas. They work quickly, dilligently, and effectively. They could not have made this process easier for me the way they broke everything down in the simplest of terms. I am very thankful for Taylor and Dominic and all the hardwork they put in. I wouldnt choose anyone other than H20 Away for your mitigation needs!

Te
Review №24

Kevin showed up right away to inspect the extent of the damage. He placed protective covers on his shoes before entering the house. He explained everything as he was inspecting. He then told us when he would return for the next steps and was on time, professional, and courteous.When he returned to setup the mitigation plan, he explained everything he was going to do, how long it would take, and all the next steps.We unfortunately couldn’t finish with Kevin because of COVID-19. But his teammates were just as professional, courteous, and communicative.They were reasonably priced for the work they performed and the extent to which they ensured a dry space that used to be damaged by water!I would highly recommend the H2O Away Team for any water or fire damage mitigation you need!

Am
Review №25

Dominic and his team at H2O away are the best. I am a Realtor and I work with a lot of different trades in all things concerning homes. This company is among the best of the best in responsiveness, communication and taking control over a hectic situation. They work directly with your insurance company. One of my vacant listings had a valve burst on a toilet and it flooded half of the home for days. I am so thankful Peirce County Plumbing put me in touch with H2O away. They came out same day and got to work right away. The smell was awful when we opened the door. Within days they carpet up, drywall up and machines going and it was dry as a bone and no smell. Can not recommend this company enough.

Fr
Review №26

Last winter we had a rainstorm that caused flooding in our basement. We called H20 Away and they were the fastest and nicest company we talked to out of a few. They came out and began mitigation. Due to their being overwhelmed with lots of local flood calls, their service was a bit haphazard and the communication with the then-manager was not so great. When they finally finished days later, they didnt remove the trash, let alone sweep the floor or move out our sandbags. They also did not go over the work done before leaving. This upset us because we knew that the floor was not properly nor evenly sanitized. We needed them to fix the issue, and apparently the then-manager has been fired. Even though it was months later (we had both been out of town for work/school), the owner (?) (Taylor?) came out and finished up removing debris, the sandbags, and then resanitized the floor (though perhaps not with the attention to detail I had hoped for). Overall this made the experience go from about a 1 star to the rated 4 stars because they made it right and are giving us a discount.

S.
Review №27

Great Company! Responsive and knowledgeable in all areas. Helped me through entire process. A real advocate. Kevin did amazing work. He really took the time to protect our home and areas not affected by our water damage. I would highly recommend.

su
Review №28

H2OAWAY is the best company i have ever hired! They will be there to help you very fast. They are covid minded and wear proper equipment. They are SO knowledgeable about EVERYTHING of their business.For me they did mold removal from walls and flooring, drying of walls and floor spraying of contaminate so it doesnt return. The bonus for me was they will handle your insurance claim.They will and do take ALL the time you will need with them explaining what needs to be done and how. .They do a great job of making you feel comfortable and at ease that this problem is in good hands.This is a VERY professional company and a fair price for their services. I rate them 5+ they are great

Al
Review №29

I called H2O Away for fire damage in an investment property and they immediately came out. I had another remediation company come out before them, and H2O Away’s estimate and evaluation proved to be much more detailed and thorough. The damage ended up being more extensive than I knew and they worked directly with my insurance company to make sure I was compensated and not responsible for the remediation.

Kr
Review №30

Everyone was super helpful and friendly! They dealt with my small roof leak right away and even recommended a roofing guy that came out to look at our roof for free and found the source of the leak and fixed it and didnt charge me a penny! H20 away was knowledgeable on how to deal with my mystery leak and even found a mold spot up in my attic that they treated. It was a busy season for them and they worked with my needs as consistently as possible. Highly recommend these company! Fairly priced and since I was paying privately, they worked with me on my bill!

Li
Review №31

Absolutely recommend. When water damage happens it is stressful and you have 1000 questions. This company was fast at fixing our problem, kept us informed the whole time and returned all our phone calls. They have knowledge of there job and they know what there doing this is extremely comforting in a stressful and horrifying time. Thank you for your passion for your job and the care you show your customers. We are forever grateful. Thank you.

Du
Review №32

We had a flooding issue last month. Taylor and Don came out and were extremely professional and educational throughout the whole experience. They were able to work around our busy schedule and accommodate times that we’re not ideal for any business owner. I would highly recommend these guys for any flooding issues. They were extremely fast at getting the water out of our building as we were all trying to save equipment from being damaged. When it came time for the bill it was significantly less than what I was expecting for an emergency weekend visit.

Ce
Review №33

They came out late Sunday night as soon as I called they got in their vehicles and drove to my house which was well over an hour away. They were Fair upfront they handled everything I literally just had to contact my insurance company and give them their information and they handled everything. I would highly recommend them if you ever find yourself in a bind like your children leaving on a faucet and flooding your upstairs 😂 I hope to never have to use their services again but if I ever find myself in a situation that requires water mitigation they would be my only call!

Ki
Review №34

H2O Away is amazing!!I I called and left a message regarding a leak we had from our roof down thru our bathroom ceiling. Taylor and Dominic were out the next day to check out the situation. Since the leak wasnt a big project and they were extremely busy I wasnt sure if theyd want to bother with mine but they said no matter how small theyd work on it. They got it all cleaned up for us and were on their way. They were on time, super friendly and knowledgeable. I would not hesitate to call these guys again if needed and will recommend them to everyone I know. I hardly ever leave reviews but I dont remember the last time Ive had exceptional service like this therefore I knew a review was in order. Thanks Taylor and Dominic!

mi
Review №35

Working with H2O Away has been a very positive experience. From start to finish, even with Covid delays, the entire staff has been great. Taylor was especially good to have on my team and he is a true asset to the company. Very professional and responsible. Thank you all for the excellent service and outcome.Michéal

Mi
Review №36

These guys are awesome. They’re knowledgeable and really helped me make sense this overwhelming process. Fingers crossed my house won’t flood again but if it does they’ll be my first call.

Ma
Review №37

Stellar customer service - extremely friendly, helpful people! The water mitigation portion of our project was timely and very satisfactory. The repair portion is scheduled and I trust we will be very pleased with it as well! I highly recommend this company.The repair part was equally excellent! McKane did a great job on the floor and I continue to highly recommend this company.

St
Review №38

H20 Away responded right away and was a HUGE help working with my insurance co. They handle the paperwork and served as my best advocate. Compared to friends who went it alone with their insurance, I came out well ahead.

Ta
Review №39

These gentlemen Dominick n Tyler are the 2 most outstanding men anyone can ever ask for to do the clean up you need!!!! They are professional, fast and stand by their work 110%. They communicate with you every single step of the process. They explain everything and answer any questions you might have. I would very strongly n highly recommend them and their company! You will not regret it thats a promise. I owe them for their compassion for making me feel totally at ease. Thank you both so very much!Tamala M

Ra
Review №40

Amazing company, they went above and beyond to help us on fixing problems before selling our home. I highly recommend them.

Sh
Review №41

My husband and I highly recommend this company. Generally this is not the type of company that a family looks forward to working with as it means there has generally been some sort of catastrophic damage around the house. Thankfully this company makes dealing with this type of situation a breeze to deal with. Their staff arrived on time, were professional and extremely knowledgeable about the situation. They completed the job within the time frame I was given and answered all of my questions. I definitely would not want to crawl around a scorching hot attic like they did to remove mold damage !!!! I highly recommend H2O AWAY!!!

Ja
Review №42

Friendly, Fast Response & Fabulous Work!!We were panic-stricken when our crawl space flooded, and the small pump we had was WAY inadequate. I found H2OAway online and WOW. Fast, friendly response. “Yes, our person will call you within 15min” “Yes, I can be there in less than 2 hours” We were kinda shocked (-; Taylor was SUCH a godsend. He was smart, knew what he was doing and gave a reasonable estimate. Then he said he’d been up since midnight but he would come BACK to pump it out in a couple of hours!! He returned with another guy, and they pumped til almost 10pm. Did a great job. Thank you immensely!

He
Review №43

These guys are awesome!! Professional, courteous, and they really know how to make your home the way it once was or even better. 100% recommended. Quick to respond, plus you get to speak to an actual person. A+++++

Bi
Review №44

H20 AWAY was very communicative and professional. They were easy to work with and helped me with any issues, concerns, or questions that I had. I would recommend them to anybody i know that needed water damage restoration needs.

Ku
Review №45

H20 aAway, tayylor and Dominic did an excellent job in mitigating the water damage.They also did a quality referral for Dave Padilla constructio6. Dave did an excellent job in preparing the damage to our home, at a reasonable price. We are more than happy with both companies.

ke
Review №46

Stellar customer service, synonymous with USAF core values, service before self and excellence in all they do. True professionals and I cant recommend them enough! Many thanks to Dominic and Eric for their outstanding service and support.

Je
Review №47

These guys are the best! They got rid of the the mold and removed any trace of water damage to my home. They even started working during the weekend so my family could be back home as soon as possible. Like I said THESE GUYS ARE THE BEST!

Ra
Review №48

These guys are awesome! I first worked with them when they came to my home and helped us with an in wall burst pipe clean up. Damaged a bathroom and laundry room. Very very helpful with getting things right and talking with the insurance company. A++We had an unfortunate water accident at the office, so I once again called on the expert crew at H2O AWAY. Came out fast and got everything taken care of. I will forever recommend this company to anyone in need of there services.Great job Guys, Thank you.

Je
Review №49

“These guys where awesome! Responded to my houses at midnight and worked with my insurance every step of the way! Highly recommend H2O Away!!”

J
Review №50

After contacting H2O Away about a water leak, they sent out a team member that night, less then an hour after I called. The mitigation started the next day! Fortunately, the leak was minor, as was the damage, but their response time and quality of work was excellent. I would definitely recommend them...ask for Taylor!

je
Review №51

They communicated very clearly what to expect from start to finish and coordinated all of the repair needs. We needed a water tank replacement and damage mitigation in our garage. The cost was very reasonable.

Li
Review №52

Kevin was amazing at handling my claim and clean up! Recommend H2O Away and Kevin!

Information
2 Photos
52 Comments
4.8 Rating
  • Address:504 Devoe St NE, Olympia, WA 98506, United States
  • Site:http://h2oaway.com/
  • Phone:+1 855-426-2929
Categories
  • Water damage restoration service
  • Fire damage restoration service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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