I was able to get an appointment after trying for about 2 weeks, but it was well worth the wait. The staff and volunteers were helpful and friendly. After looking at several cats, I was ultimately adopted by this little sweetheart that I named Pickle. She is happy and healthy and brightens my days.Thank you to everyone at the Humane Center for all that you do.

I went there with 3 stray kittens no mama after I tried and failed with 2 of the 5. These people, workers as well as customers outside, were very pleasant and happy to help. I would definitely recommend this place to anyone. Thank you guys ☺️

Best place to adopt in the south sound. The fees are affordable, even for young dogs- other places want anywhere from $200-500 for a young dog, this place is $90. Ridiculous adoption fees are a big reason why people opt to just use backyard breeders, so this place with its affordable rates allows more people to adopt.

Captain (we call him Gonzo) fits in perfectly here. He acts like he has already lived here for years. He also happily jumps into the car trunk every time it opens, but were working on that. 😂

These ppl are horrible horrible ppl they are horrible towards the animals they almost never have food or water all the animals are very poorly taken of they dont care what so ever about your animals well being it’s just over a very terrible place and i will never be taken my animal there again

We adopted a cat and the process was fairly easy and straight forward. The staff was friendly and patient with us. We love our new family member ❤️

They were very kind when I had to put my beloved dog down.

The staff at animal services was so helpful and so patient!!! We took over 45 minutes to pick out our new pet and they were so happy to answer all of our questions. Thank you so much!

The animals need homes. Same day adoption. Must have an appointment. The staff are very polite and are willing to answer any questions. We lost our cat to cancer a few weeks back, and adopted our new cat yesterday.

My 16 yo blind & deaf dog was backed over in our yard. After calling the 2 local rural vets & the 3 emergency vet offices recommended, with NO help from any of them, animal services helped us put her out of her pain. Thanks are not enough!!

Friendly service and very grateful for an unopened bag of puppy food. A lady even sat for good friendly conversation about my pup!

Very respectful at a difficult time.

A Great Place To Support. Loving Furry Friends & Future Family Just Waiting To Be Adopted!

Very helpful, they were right on time. They were top notch

Love love love I got my baby girl meow meow from there when she was only 3 months old if that . Now she year and half and I love her so much its unreal...

Friendly staff. Adopted my kitty from them a couple years ago. Will definitely return when its time to add another curry companion.

Process of getting my kitty back was so easy. Thank you for all of your help.

Animal services blessed me today and interen blessed a rescue animal that made my day and Im sooo very grateful and appreciative.

Very useful resource for free and/or low cost services and supplies for your fur baby

Found my did and gottman ack to mee eowonbderful

Found Peanut, filled out paperwork, took her home 30 minutes later.Have no idea what complaints people have about this place.... dont feel like reading the reviews... but I would assume that if you didnt have your ducks in a row (i.e. not having registered owner or landlord permission ready to go... or them ready to answer the phone while you are AT THE SHELTER) you could run in to some real issues. So be prepared in case you find the dog for you.I had my landlord ready to go (they check their system and the OWNER of the property is the one that needs to be able to approve the deal, right then) and it literally took about 15 minutes from the time we started the process and made the call until we left.Another hint.... I got there when they opened on a Saturday. Peanut was dropped off the night before, so if you werent there right when the doors opened you never would have seen her or had a shot at getting her. Great dogs are going to be spotted immediately, so get there early.The animals on the site are but a representation of the dogs available, so dont depend on that list to be complete in either direction.

I only give two stars due to the animals in the shelter being taken care of and the off chance that they staff MIGHT let you adopt them. I went in looking to adopt this little dog, my heart set on him with the rest of my family looking forward to welcoming this dog into our home. (Mind you, we have had many, many animals. Living on a farm we know a thing or two about taking care of animals.) The staff looked us up on google images! To verify we have a closed off fence. This dog would have been an inside dog, given her size but they REFUSED to let us adopt her because our fence wasnt completley closed off. My little sisters were devastasted, having to say goodbye to there newly lost friend. I hope the little dog got a home..eventually.

During this pandemic, AS is still open, but you are still screened at the door before being allowed inside. Amy found animals have their photo posted on the outside of the buildings front windows. Theres a number on the outside to speak to employees, first. Well done.

Great place to adopt an pet!!

Not only was it bad service they didnt feed my dog and when my dog got picked up on a Saturday I went down and meeting trying to get my dog after falling the prompts on the answer machine and nobody was there nobody would answer the phone and when I finally did get a hold of somebody they told me I had to wait to the following Tuesday to be able to pick up my dog and then charge me for the whole time that he was there when I was trying to pick my dog up on a Saturday not Tuesday all around unpleased so dont ever get the dog picked up because theyre crooked

Animal Services -we need you.-every city needs one. Youre the best. Thank you.

I got a mostly well behaved cat from them.

Well I like to visit the espresso drive through. I really like them there.

1: The website is cluttered, you eventually find the information you need but not after having to search and search. Info on when they are open how to contact them ect.2: Same day appointments policy. People work and have to be at their place of employment. The vast majority of the work force needs to give a day or two notice to take a day off to come in. So having a same day appointment policy makes that nearly impossible. Sure, I could ask for a future day off, but then I cant be assured Ill be able to get an appointment the same day.If you have 9 cats there, and I want to meet some of the cats, it doesnt matter which day I schedule because there will be cats there. There is no reason I should not be able to book out a day and come and see the cats available.Sent an email regarding this, and received a canned response and no help at all. No flexibility to help people schedule a time. When a second email was sent, the same canned response was sent back within seconds.We own our own house, we have waited 5 years to have the right space, time, money, and resourced to adopt. And they still make it hell to adopt at this location. I have never experienced this level of trouble from other locations.3: Phones. THEY DO NOT PICK UP THEIR PHONES!I call at 8:11AM.. get stuck in their phone tree.I call at 8:21AM.. try another option in the phone tree, still no body picks up....More attempts made.... three in fact.So, try again at 9:30 since maybe Saturday hours are different.And wouldnt you know it they are booked out all day....Really?! How did you book out while I was calling multiple times? Their response We dont have a lot of people to answer the phones That doesnt make sense either... it seems you certainly did have enough people to answer the phones and book out an entire day.There are many reviews mentioning some lady at the front desk is rather unhelpful and rather rude, and many of these reviews are within the past year or two. It seems to be the case still.Will never do business with, and will never volunteer, will never donate. Simply put, while other locations have been more than warm and able to help, this location is simply annoying and not worth it.

As of right now theyre taking appointments only. Their is a number you can call to set up an appointment.

My cat is missing its boy hes name is Arlo arlo is mothe arlo myos ulot arlos mothers name is lolly andcan you find arlo please i called arlo.

Found dog and they got back to ow er same day!!

Great staff, seems the animals are real taking care of too. Left very happy with my new companion

Friendly and accommodating

We rescued two beautiful adult kitties two weeks ago. Is been checking back frequently till we found the perfect friends for us. We wanted to adopt adult cats because theyre much less likely to find homes. The employees and volunteers are really wonderful. They sincerely seem to love working here. The kennels were always clean, food and water always topped off when I was there. Now were happily spoiling our new little buddies!

I tried calling for several days. No answer, no answer machine. Finally drive there. It is locked up with a note on the door to call ( the same number I had been trying) and leave a message. Someone will call you back. Finally got answer machine the next day and left a message that I wanted to get animal license. No response. Finally found on line firms to print & mailed it. Got a call back the day after mailing. My check has been cashed last month, but as yet no license received.

Wonderful staff & volunteers, they take great care of their critters. Nice facility & the cages are well maintained. Easy adoption process, and they sent me home with treats, toys, and a bed to help my kitty settled in.

The people at Animal Services are dedicated to the health and safety of the animals in there charge. They have cats and dogs available for adoption. They serve as the site of return for animals that have been picked up as strays.If youre in need of a pet, go check them out. Many of my best friends were from shelters and Animal Services in Olympia its a great place to start.

Absolutely delicious.

Adopted an adorable loveable black kitten from here. Hes a great addition to our family. My 7 year old loves him already. Everyone there is very nice. This was his first night home.

Always friendly and willing to help with information need it

I have called in today in regards of a deceased cat on the side of the road just to be informed that they do not have any officers in today, and they will not call someone else in for the day either .. so all day little kids will see a dead cat on the side of the road, it’s sad they do not have enough staff or even bother trying to find a replacement officer for the day .. what if someone is missing their beloved pet and have no clue that he/she is dead on the side of the road ... so not right - it’s also not the first time I have called in regards of an animal needing to be picked up and they didn’t do it for hrs - that should be a priority in picking up deceased beloved pets

Great organization! Caring staff!

I had gone in there to adopt out a budgie, the lady that helped us was absolutely a mood breaker. She had a very snobby mood and tone. I recommend you guys make sure your volunteers/employees don’t have a snobby mood and ruin their experience.I love it here and have had really great experiences but this time just ruined it.

I went there for SNAP (Spay or Neuter All Pets) vouchers for my rescue kitties. I didnt quite know what to expect and was a little stressed. The process was very streamlined and the staff was very friendly. So glad they have this program available to those that cannot afford the high cost of Spay/Neuter type vet visits. It was a great experience!

Facilities were clean and the people were friendly. I had to drop off a dog that I had found, abandoned, and I felt confident that I was leaving him in a good place. I am also able to call back and check up on the dog, to see if he has been adopted, by using the information that I left for them. That makes me very happy

Some years ago I adopted a puppy from them and the process is really smooth and streamline and I left happy recently my therapy animal died and Im debating going back there to find my new little fuzzy therapist. My only recommendation to them to make them better than other animal shelters would be to know each to their animals well and be able to offer more information than just their age breed and whether theyre good with kids and other pets.

Always excellent assistance and care!

They are by appointment only due to pandemic. But great friendly staff

Staff was very friendly. Walked into the clinic and was greeted and asked what brought me in today told them looking to adopt a cat or kitten. They were very patient and listen to what i was looking for. It was a tough decision between 2 cats. Both were love bugs i would of adopted both but the one i choose did not get along with a male cat. I would adopt again from them.

Nice & helpful people

Thank you for all you do!🐦

I am very grateful that this place exists. I just wish that they would have more opportunities for people to volunteer and walk exercise / feed the animals. But I do appreciate everybody that works there and volunteers.

Had to give it one star to leave a review. Seems like they’re no help when it comes to barking dogs. This has been an issue for 2 years now. Sheriff also is t any help. Not sure who to turn to when it comes to careless pet owners and that really really sucks

Great

Gentle, caring staff. Always clean!! Fees definitely get high if your baby is a jailbird though!! LoL

Friendly volunteers, efficient with paperwork and they offer great services before adopting your new family member! Clean and cozy spots for the animals to rest in until they get homes. Glad they are here for the animals and for people to find new pets!

Very helpful staff and some really good looking dogs in there! The prices are also very low.The issue is that every bigger dog requires a 6ft fence. I hear its county related, but dogs can learn to stay on your property and some people have neighborhoods that it is appropriate.Dont discriminate against the rural living resident that loves animals!

We adopted a cat from this place this week. They didnt disclose to us that she was five weeks pregnant. They sent her to be spayed and the vet saw that she was pregnant and still spayed her without calling us and asking before giving our cat an abortion. We had already adopted and paid for the cat. She is our cat and we should have been able to have some say about the kittens. When I asked them why they didnt call us, they told me that it was the shelters policy to spayed the cat no matter what the state was, before she could be adopted. The vet also told me that the people at the shelter should have known our cat was pregnant. We are good animal owners and would have spent the money to find good homes for those kittens after they were born. We would have then had our cat spayed, to keep her from having future litters. I am completely disgusted by what the vet and shelter did. I will never again donate any money or supplies to that horrible place. If you want to adopt a pet, go somewhere else!!!!

Low cost pet adoption, especially when compared to what the backyardbreeders are charging. Many animals end up here, chickens, rats, mice, rabbits, birds. Worth a visit

They never have many dogs, but thats not a bad thing! Im glad they get adopted quickly. Their facility is always clean, and volunteers are friendly. Animals look to be well taken care of.

Always love to stop and visit the pets that need adoption, the only place we get our cats last 25 years never disappointed

My kitten recently passed. Heartbroken & devasted, my mom took me to Thurston County Animal Shelter to adopt a kitten. They welcomed us with friendly smiles. My mom & I looked at the kittens they had available, even took one out of the cage so we can see her. Instantly fell in love, so we started the process to adopt her. They made it easy & quick. It took about 20 minutes for them to process all the paperwork & then we were on our way with our new furry family member. They were helpful and never once was rude. 110% recommended if you want to rescue an animal.

Got most of my animals here, the people are sweet and the front desk animals are super kind

I love how they give cat and dog food to people who cant afford it or need some help with it. Ive adopted from here several times over the years and its very rewarding!

Very nice people and extremely patient with my kids, answering all the questions. They take good care of these pets. Highly recommend them. Good idea to visit the pets with some home-made treats or pet toy. Good luck.

The shelter was closed, due to holiday. However, we met an employee, who had pulled into the parking lot, and she was a wonderful source of information.

Weve visited Animal Care and Control /Animal Services several times, first to look for a lost cat periodically over several months, and most recently for their microchip clinic. Twice a year they run a clinic where they chip pets for $10 a pet. You can also get licenses for your pets at the same time (though I dont know what that costs, because my pets were already licensed). During the last clinic we brought 4 cats and 2 dogs in to be chipped, and the volunteers did a sensational job helping us shepherd all of them through the process, even though my dogs were feeling surly that day. All in all, this is a great place to find a new pet or try to reclaim your fuzzy friend who might have been lost.

Im not sure who the lady was behind the front desk was, but her customer service skills were appaling. No sense of tact or empathy. Why are you working there?

We wanted to adopt a puppy and that was why we visited this animal shelter. They were very helpful to us and gave us a lot of good information. Unfortunately, they didnt have any puppies at the time we visited them. The shelter was relatively clean and well maintained.

The staff are helpful and kind. They take excellent care of the animals in the shelter.

This place could care less about actually trying to get animals adopted. I had asked to put a dog on hold so I could fix a hole in my fence that a tree had made when it fell over ( 1 hour to fix). The rude lady at the front desk said no you cant put it on hold (which I find out later was not actually true). I had also asked to adopt the dog and I would fix the hole before they came out to do a fence check. She also said no and said there was nothing she could do (also not true). I come back an hour later after fixing said hole and low and behold someone else put the dog on hold 1 hour before they closed for the weekend. Three days later dog is still on hold, but we keep checking in. A week and a half later they find out the people could not get the dog so what does the shelter do? They put the dog on hold again for someone else. The dog has been stuck in a kennel for more than a week and a half and continues due to the incompetence of the front desk staff. I will mention the volunteers are awesome here and do great work, its the one rude lady at the front desk who really needs to find another job. Lets focus more on getting animals adopted to good homes and stop dragging things out as long as possible.

Nice shelter and the staff are very nice and helpful. Adopted two of our cats from them and they are great members of our family. We also found a lost dog without current info on her tag and dropped her off at the shelter on a Sunday. They were closed, but have a drop off section in the back with easy instructions and there is usually an animal control officer there to assist. When I called a few days later, was told the dog had been reunited with her family.

Its a no kill shelter. Should I say more. In order for that to work, its necessary to have the community stand up and support the adoption/homing process, to donate time educating pet owners to resources such as micro chipping, proper licensing, keeping pets healthy happy and at home. What to do if your pet should come up missing, besides checking the shelter ie. Forums, groups, specialty websites.

A no kill shelter. Spread the love and adopt a pet here. We Did!!!

I have never been inside a nice animal humane society like this one. Very very clean. Animals look healthy, workers look happy. Kind people here.

I lost my kitty but found a new love to adopt here. They were so great and made sure one of there animals is going to safe home.

I went there looking to adopt a dog and there was only one and he was being adopted. This made me really happy to see that there wasnt kennels full of dogs needing homes. Its always so hard for me to leave the shelter when there are so many dogs needing homes but i was able to leave without feeling guilty leaving any behind. This shelter is doing a great job at fidning dogs a home. I would like to thank the staff and volunteers for doing everything they do for the animals. Thank you keep up the good work.

They really take time vetting potential adopters, including calling landlords to verify their pet policies. We had a pleasant experience adopting our guinea pig here.

I volunteer here, and let me tell you, it’s a wonderful place. The only thing is though, they treat the customers like they’re a criminal, even the volunteers. I try to treat the dogs with as much love as I can. Once, when I was volunteering, I was petting this ADORABLE pit bull pup. Not much, just letting him sniff my hand. Then a worker came over and started being all rude, saying, “Stop touching! You do know it’s plastered ALL over the cages, right?!” I was CLEARLY wearing my volunteer apron, and was just getting ready to clean the kennel. Great, great place, but get some better workers please!

They examined the dog mom err momentarily for her dog tag.

Needed information on their spay/neuter vouchers. They cover up to $300 plus a $30-$50 fee. The closest vet from Lacey is Yelm.If the approved vets are too far, the humane society brings in a certain number of vouchers at a random day each month. Dont go to mountain view animal hospital because I spent $350 out of pocket by the time it was done.

The pancakes were great the omlete had to much cheese for me

These folks do amazing things! They do not put down unless ABSOLUTELY VITAL. I.E. AGGRESSION, SICKNESS...... Otherwise these furry friends stay around until the PERFECT Family finds them.

I had to have my 14 year old Toy Fox Terrier put down. Of course it was a sad moment and I did cry. They were very passionate. Animal Services in Lacey Olympia are the ultimate. And if you need a dog bowl or a bed for a dog or kitten they have a table there that you can have them free....Cool huh

I had to surrender some pets on short notice. There fees are very reasonable, the staff knowledgeable. The staff seemed a little cold towards me, but I dont blame them one bit! I was abandoning pets to them...

The absolute best folks!

They really make sure every pet go to a good home.

My family adopted a dog from there and we couldnt love him as much as we do know. I try to vist the animals as much as I can. Th is is a great place and if your looking for a cat, a dog, or even a bunny they have them. I love this place much. It is a wonderful shelter.💓

What you read about front desk staff is true. Front desk staff clearly are faced with difficult people and situations every day. This attitude carried over into my experience at the shelter. I had a bad experience with front desk staff that almost made me walk away from adopting a dog. That being said the Director is willing and interested in hearing feedback. He made an effort to contact me and discuss my experience there. If you get to work with Ray he is so helpful, kind, compassionate and honest. He made my time at Joint Animals Services 100% better. If you have a bad experience I recommend contacting the director.

A year ago I adopted a kitten from here and she is great! Yesterday I adopted a 7 month old puppy! Awesome people to deal with! They needed to get the puppy fixed first, they do use my vet, but they didnt have time available today. Since this is 4th of July weekend they made arrangements for the surgery with my vet and let me bring him home and I will take him in myself on Tuesday. They made all the arrangements for me. Everyone was very pleasant and helpful! Puppy is happy and settling in nicely!

They asked me if I knew how to dig a hole after telling me to make my cat comfortable because I couldnt afford euthanization

You can tell they certainly care about the animals the cages are very clean the staff is extremely friendly in kind they also help out with free dog food and cat food when needed and if its available they rely on a lot of volunteer help Ive adopted most of my animals from them and Ive never been unhappy

Got the job done

The staff is terrific!. I had to take me beloved dog to be put down. They were more compassionate then any if the vet offices I had called.

Knowledgeable staff friendly and took the time to listen to all my concerns about a puppy I had rescued. Just wish Lewis county animal shelter had the same attitude towards animal abuse and cruelty.

The workers and volunteers are great. I adopted a sweet little dog. They were helpful and friendly.

The staff athe front desk is rude. I was supposed to pick up a car but they messed up and was closed and dolidnt tell me. Then the next day the gave the cat away but I had a hold on it.The are very bad people and runied me as I have schizophrenia and need a cat to survive.

Im looking to volunteer any suggestions would be appreciated

My family has adopted our pets here all my life and my wife and I have adopted two cats from the shelter in Thurston county. Weve never had a bad experience. Theyre obviously passionate about humane animal care and helping responsible pet owners or would be pet owners get the perfect companion. We very much support the organization and will adopt from then again in the future.