Five stars for the employee who did everything possible to help me solve a complicated problem. One star for whoever is managing this store - the employee was trying to help 8 or 10 customers at one time.

Molly is the best!! Somebody give that girl a raise and worship the ground she walks on cause while I was in there she HANDLED it and never lost her kindness or her shine 🤷🏻‍♀️ A+++++- another Molly

A huge thank you to Brandy for helping me with my long list of needs. She was able to get me a plan I could afford and then some! I came in with little hope thinking I would need multiple trips but she really went above and beyond. We love our new phones and will definitely be back. Thanks Brandy!!

I would give a zero if I could. Molly was using 2 tablets and helping 3 of us at same time. She was def overstretched.( At one point While I was there she asked me to step outside so she could lock the doors to use restroom.) After a time outside she let me back in. finishing the upgraded my phone, installed screen protector and case. She tried to transfer my data that took 35 min. She was also busy with others that came in so asked to finish at home and if I had problems to return tomorrow. I left and tried the transfer again didnt work. I realized she never installed new Sim card. removed access from my old phone so I had no working phone. returned the ne t day 2 managers inside, Brandy and Brandon. He got my phone working but neither could/would give me credit ..free pop socket? anything for my troubles? nothing.

They were much better than online. Colin was great to help me.

Kwnoledble sales people. Great experience .

The young woman who helped me was very sweet and knowledgeable when helping me. I was very satisfied with how helpful she was and patient with me. I will be returning for future assistance for my phone!

Dont trust what Brandon tells you about prices. Honestly, I would give my visit with him 0 stars for lying about how much upgrading to unlimited costs and not mentioning that my free phone was actually a 30 month installment plan that would be credited back to my account.The 3 stars are for the second visit and the much more honest explanation of pricing.Still thinking of switching carriers tbh but its such a hassle. Oh, yeah, and Im stuck with a 30 month installment plan here for the phone I only got because it was free. I honestly should have known better.

The location is lovely but and immaculate hut the best part was the three associates.They were so very helpful and took turns assisting me.They also took turns helping me with my phone.What better place could one be when their phone goes on the fritz The store manager was great...very knowledgeable...outgoing and funny! *9.8

Just disappointed with the gentlemen I spoke to today. He didnt even care to try to get me in to discuss my issues or work to get me upgraded. It literally couldve been a slam dunk with 25% more effort. Sad.

Even though we live in Clinton, we had to drive to Old Saybrook to receive quality service since the Clinton staff was clearly not interested in selling us a new iPhone. The sales person was welcoming, polite and very helpful in helping to make a decision. I got an iPhone, the protective screen and a case. He gave very good advice. Strongly recommend that store.

What a great experience! The manager has a lot of patience. He helped set up a new iPhone for my autistic son.

Very unpleasant trying to trade my phone for a free newer phone. Went to Verizon A++.

Jessie was great and Johua was just as great . thank u for all your help.

They had a lot of phones bur not the one my son wanted! Staff was friendly and helpful. Disappointed that this was the second store we were in, neither one had the phone we were looking foe! Ample parking, clean parking lot. Store was clean and simple!

Staff has been very helpful. I always try to stay beyond the technology curve and when Ive had problems arise they have always sat down and asked the right questions to solve them without trying hard sales tactics experienced at other locations and dealers.

First Ill say that the service was great. No problems there. My issues with this AT&T store must be because its a franchise. Everything I asked was a charge and much more than other stores Ive been in. A new sim card was $15 and other stores are either free or $5. There was a charge to transfer data where other stores never charged. I guess thats how they keep the lights on.

Brian answered all my questions and helped me find the information I was looking for. Extremely friendly and made me feel very welcomed in the store. Highly recommend him for an amazing customer service experience

Manager Tom is super smart. Will spend time to resolve issues.

Brian answered all of my questions and was very helpful! I’ll be doing more business with him in the future! I would recommend his services to anyone!

My boy Brian is the man. I was struggling keeping my Verizon plan active and Brian told me about the affordability and pure awesomeness of this new plan. I’d absolutely come back to Brian countless times to handle any problems although with him I feel there might not be. Everybody should see Brian at at&t.

JESSICA was very helpful and very pleasant she went over and above while being professional and nice and very easy to work with great person

Brian Alvarez was extremely wonderful and helped me in upgrading my service. Thank you so much! Best AT&T experience ever!

Just like Clinton store, not helpful. Too busy playing with their own electronics to pay attention to customer needs. Horrible service.

John helped me today! He was nothing short of amazing and made it really easy for me to make the switch from Verizon to at and t! John is a shining example of what great customer should be!! Thank you!

The woman who helped me, Lori I believe her name was, was very pleasant. The bored looking millennial aged boy with his feet up listening to music playing on his cell phone gave me nothing but an entitled snotty attitude when Lori asked Tim how to solve the issue I was having.

Brandy is awesome!!!

Outstanding customer service from Malik today. He was patient with me and my iphone 3.1 (its that old), helped me to retrieve all my information from said phone (whose screen had died) and transfer everything to my daughters iphone 8. And it wasnt easy. Thank you so much, Malik!

Great staff. Jessica is a wonderful woman.

Great place! They fixed my phone 3 times!

Always helpful and patient with the technology challenged

Very helpful

Way beyond helpful

Helpful staff

Good

Pfft.

Fast