Always helpful! Even the new employees try hard!

This store is affiliated with the ACE Hardware Brand and the mantra of the customer focused level of service ACE is known for in all locations. It is always a pleasure to shop at the Saybrook Hardware on Main Street - its the Ace Experience, without a doubt. Family owned with many familiar faces, the associates go far above and beyond the call of duty. The staff is friendly, well versed with the products AND location of everything in the store. Not in stock? Saybrook Hardware is more than happy to special order for you. So incredibly focused on the customer experience. This is the # 1 difference and the reason why I shop local and avoids the Big Box Stores...

The store is very clean and organized The help is very very helpful

Friendly associates on the floor, but checkout was to long before another register opened to take the person behind me that was in line for a minute

Ive been buying at this store for almost 36 years. The staff is always helpful and knowledgeable. However, checkout experience has been deteriorating for quite a while now and last night really made me wonder why I continue to spend my hard-earned money there. No greeting by the clerk, after announcing the amount (which was the only sound she made during the transaction) my receipt was silently pushed across the counter. No thank you, no have a nice night, nothing. And yes, I did say hello when I walked up.I dont get that at Stewarts in Clinton, which, btw, is very close to my house. Smart business practice dictates greeting a customer and most importantly, saying THANK YOU. You need work Saybrook Hardware!!!

Brian and the game are immediately helpful. They always have been and have adapted new procedures to ensure everyone stays safe. KUDOS!

Like all local hardware stores, they always seem to have exactly what you need in stock and the employees are always helpful and knowledgeable.

Quality items for sale in this store. If they dont have your item they try very hard to locate it order for you and have in store within a few days. Brian the store manager has his staff trained very well to assist all customers. Prices are very competitive.

Nice customer service representatives. Well supplied. Fair prices. Clean and quite environment.

A very good old time hardware store. They may not have all the stock that Home Depot has but they have most of the things you need most of the time. The employees are quite knowledgeable and can find things in all the books and crannies!

Helpful staff. Small hardware store. But thats a good thing. Worth shopping there if youre in town.

Efficient, fast, friendly, a good place to get what you need in hardware supplies and having keys made that fit right the first time

Perfect Ace that has a lot of random items you wouldnt think of. Extremely knowledgeable staff that will assist and show as much as they can to help get you moving in the right direction!

Great local hardware store. Carry everything you need and always very helpful.

Best customer service! I came in and asked what type of battery my car keys needed and they offered to replace it for me.

Good place they know thier stuff

They have most everything you could possibly want the prices could be a little bit better but its decent even the things that you wanted to order they have it overall a very good place

Massive hardware section. Best reason to visit true value over big box stores

They have most typical hardware stock

Very friendly! Lisa was very helpful.

Friendly and helpful. Often has hard to find items that the main stores in town do not carry.

Stuff that you need to find they have it.

Always great customer service.

Good selection and excellent help

Good hardware store.

If you need it they got it.

Great service!!

Very good place. I recommend it.