Bob came to my house to test our water and talk about the options for treatment. We knew we needed something but we werent completely sure what. Bob was low pressure and presented us with options and recommendations. He gave us time to think about our decision and followed up with us. Overall a great experience compared to the other company we tried.

I recently had an in home consultation with Bob from Culligan. I always dread these types of things because of aggressive hard sell techniques Ive experienced in the past. I am very happy to say that the time Bob spent in my home left me feeling better educated and I didnt feel pressured to purchase. He responded promptly to questions I had after our consultation and didnt once tell me what I needed to do but rather allowed me space to make a decision.

Culligan was great. We needed a new water system and they knew what we needed. We added some stuff to our house and they were so helpful. I would recommend RO or whatever.

Ryan came out in the time period he said he would. He was very personable and knew what he was doing. He explained what he was doing and took care of all the work in a timely manner and cleaned up everything. It was great to have a service person who you liked having in your house!

We had our annual service today performed by Pat. He found an issue related to a filter which had begun to fail. Resolved the issue quickly by replacing all five filters and replenishing our salt supply.Work was performed professionally, quickly and he left his work area spotless.Great job!

Bob was great! I scheduled an appointment online and he called me and we managed to get my water tested and an agreement formed the same day. His manner was exceptional and he was clear in his explanations, including what couldnt be done. I appreciated his honesty, clarity, and his determination in making sure it was thorough. Truly a pleasant experience end to end. Hes also ensured that in the future I have the support Ill need in case there are issues. Ive used previous companies in the past, and even the other companys sales pitch was cumbersome and intrusive. Bob didnt need to give me a sales pitch, include a bunch of gimmicks, etc., I highly recommend Culligan of Greater KC for your water softener needs! Thanks Bob!

Ryan was awesome, kind, and on time!! 10 out of 10 would recommend!! He’s amazing!!

Bob Platt is a friendly, knowledgeable, and professional representative for Culligan. If you are interested in a water softener or are in need of water treatment, ask for Bob! He will be on time, and he will explain everything completely in terms that are understandable for lay people.

The technician who came today to repair our water softener was courteous, quick and efficient. The best part of all was that he didnt charge us a service call. He was here for less than five minutes. This was good service recovery!

Our experience with Culligan team member Bob Platt was excellent. His combination of knowledge, personability, and integrity served us well. He knew his stuff and could explain it so we understood it. He was honest about water testing results and the pros and cons of product options. He never seemed hurried, but he didn’t waste our time either. It also helped that he and his family are actual users of the products he represents. I had done my homework on water softeners and water filtration systems prior to calling Culligan in the first place. True to on-line information, we were impressed by Culligan’s combination of quality, cost, and service standards. You certainly can find cheaper products out there; but taking everything that matters into consideration, we’re convinced we’ve landed on the clear winner when it comes to value.

Bob was great to deal with on the Sales side. Patrick did a great job on the installation of our Water Softner. We are glad to have Soft Water.I would definitely recommend Culligan 😃

Love our Culligan Water system! Ed Readman came to change our filters. Great customer service and very knowledgeable about the system. Will definitely request him next time!

We love Culligan water and being able to provide it to our patients! Thank you for always keeping us supplied with fresh water!

Bob Platt was exactly who we needed to help us with our well water. My family needed to upgrade our system to meet the rigorous demands required to ensure the health of someone who might receive a transplant operation. Bob was kind and thoughtful, and he took the time to explain everything in detail to my sister and I before we made any decisions. He was clear and concise, and we felt very comfortable choosing him to hold our family member’s life in his hands. I cannot thank him enough for crossing this huge task off of our list so effortlessly!

I am a brand new customer to Culligan thanks to Sales rep Bob Platt and I have never been so excited about water! I submitted an online request for a call back yesterday to discuss RO Walter filtration systems and immediately received a call and text from Bob. He set an appointment up for today and due to his great customer service and knowledge about water and Culligan products and services, I signed up with them. Installation is set for 2 days from now and I’m looking forward to it! Thanks Bob!

Great employees i haul sand from there they all work as a team

Have had a drinking water system from these guys for a couple years and love it! Just expanded our system with a new faucet and bigger tank and this great system got better! Bob was thorough and made sure everything was right. Great experience all around. Thanks!

I have been a customer of Culligan for over 25 years. I recently had a leak and contacted the office. They sent out James, a technician, to repair it for me. He is the technician that installed our last two conditioners. As usual, he was prompt, courteous and solved my issue in a very timely manner. I would recommend Culligan and especially James to anyone in the market for a water system followed by excellent service.C. Allen

The service is mediocre at best. During Covid thy indicated we needed to leave bottles outside our door. This was fine but then they indicated that outside door was not good enough it had to be outside of the building. We worked through that issue but then delivery was spotty at best. After we cancelled they attempted delivery twice.

I’m not able to set up for online bill pay.I don’t get reminder notification to pay my bill

Installing our new system was painless. The workers are friendly and we got a great sales tech who explained things well. We love our system and even our water softener has made a tremendous difference.

Culligans customer service rep, Chris, who delivers to our place of business in Olathe, KS is exceptional in every way! Polite, courteous, efficient - EXCELLENT in every way!

Everyone in the office is happy with the water quality and taste. Culligan has been incredibily helpful, especially with the pandemic and staggered office schedules. The tech also shared some useful tips when he was installing our cooler.

The owners/management don’t care about anyone/anything other then themselves. they chose to fire a hard working loyal employee after 40 years during a pandemic with nothing.

On time, professional, courteous, and done promptly.

Culligan water is the best tasting water I have ever had.

We had been having issues with water pressure with our system and only able to get a cup of water out of the faucet at a time. Technician came out, found our problem, fixed it and changed out our filters. He was very thorough. Love being able to fill up a whole pitcher at a time with clear, fresh water.

Bob, Joe, and James worked really hard to Install our culligan system. The water softener and purifier are incredible. Anybody who can should absolutely get this! They installed it seamlessly as well!

We love our Culligan Water system! Proud to be a part of the Culligan Family.

Our culligan water cooler was leaking for a few day and damaged our carpet. They said they were unable to get anyone out for a few days to fix the cooler.

Bob Platt responded promptly to our inquiry about needing to treat our parents’ whole house for cryptosporidium. We had just found out our dad was being evaluated for a heart transplant, and water quality is a concern due to the immunosuppressive drugs required to prevent rejection of the new heart. Bob explained the process and answered all of our questions. He was compassionate and flexible. Joe was our installer and went above and beyond to make sure everything was correct. Water quality is important! If you have questions about your water quality, this is an amazing group to work with!

Great work, great product, no mess and quick to install!

Reliable service at a great price. And great tasting water too!

Culligan of Greater Kansas City offers great service with a smile. The delivery person is always friendly and helpful. We have used their service for a long time and we will continue to use them!

Culligan of KC did a great job installing my new system. Very pleased with the professionalism and product.

Culligan came out to our house to install a new kitchen faucet. It turned out to be a bit more complicated than was anticipated, but the installer figured everything out and completed the job perfectly! We were very pleased with the work done and thought the price was very fair. I would not hesitate to use them again.

Had the repair man out today, he has been the same person each time which is the way it should be, he knows me and my system.He is very knowledgeable and always very helpful. Explains everyquestion that I have and checks the whole system over before he leaves.I always recommend Culligan when asked if we have a system. Excellentpeople, very professional.

We get water delivery once a month from these guys. I get a call and a text (that I requested) the night before delivery so that I remember to put out my empties. Their water is great too. Very reliable - highly recommend.

Called for a water quality test and Bob Platt came out and we spent time discussing water quality in our area and with Bobs easy to understand explanation of what the results meant it was simple for us to decide what to do with out the pressure of the sale. We chose to add a 5 Stage R/O drinking water system to our kitchen sink and refrigerator. Its been over a month since the installation and I absolutely love the system and the fact that were drinking very high quality clean water straight from my faucet with out having to lug cases of not so well filtered bottled water home from the grocery store anymore. Thanks Bob and Culligan of KC we hopo to add a whole home filter and salt softener real soon!!!

I had been contemplating a water softener for several years. I had dealt with Culligan when I was in the restaurant business. So I knew they were a quality company. I met with Bob Platt and discussed the particular problems my house has. He took time to take pictures and made drawings to ensure the installation would be right. On the day of the installation James Shaw brought in the new equipment, he needed to build a shelf for the resin tank,as my utility closet is very small. The installation went off without a hitch and I am extremely pleased with the quality of Culligans entire crew. They left me with a clean closet and 3 bags of salt. Thanks Bob and James.

Worked with Bob and he was great. Very transparent and honest with what our needs were and best options moving forward.

Our Culligan experience has been really good. The salt is more expensive than brands at big-box stores, but it’s consistency, smell, and form seems to be a lot better. Delivery and service of salt and filters is really easy and fast. So far, we’ve been very happy with it.

The Driver/delivery person was very kind and helpful. HE was dressed clean and appropriately. He was thorough and fast.

Great customer service! And, our delivery driver is so courteous and professional. We are extremely happy with the service.

Our sales rep, Bob Platt, was professional, competent and very helpful. An overall wonderful experience.

I like it. The price is way less than buying individual bottles of water and more environmentally friendly! My kid’s drink more water too, they like the cold water from the cooler.

Culligan is a great company to work with. Our center has used them for years without any complications. The communication is excellent, billing and delivery is outstaninding.

Professional, courteous, efficient service.

They have been able to help me when I have had problems in the past. They make the delivery of the salt when they are supposed to. They are friendly and cooperative during the visit and on the phone. Of course I love the commercial Hey Culligan Man.

We loved our water cooler/heater! It was convenient for cold or hot drinks and even when we cooked some foods. When we are ready to get another one we will, for sure, call Culligan! Thank you for your excellent service!

Ive had Culligan since I was a child so when I bought my first house this was one of my first calls! Bob was very helpful and weve had no issues with our system its been working great and as always the water tastes amazing!

We replaced our water softener system with Culligan a few years ago, and have really enjoyed it. We recently needed service on the system, and the tech was at our house on time, he was professional, and fixed the issue. I highly recommend Culligan if you are considering a water softener for your home.

Retracting my 5 star review...we had a water softener and reverse osmosis system put in and have loved the taste and feel of our water so far. However, less than a week after getting it installed we got an email threatening to come remove the system because of paperwork we supposedly didn’t fill out (we did so in person, even took off work that day to be home to do it). It was incredibly insulting to be treated like we were trying to scam them or get out of payment when really it was their organization skills to blame. We have never been treated so poorly by a company, this entire process was more of a pain then buying a house or car. I was ready to recommend them to all my friends in this area who have complained about the hard water in our area, not anymore!

Great company to work for have enjoyed being part of the culligan family for 14 yrs.

I am giving 3 stars because the customer service was polite and helpful, BUT I am only giving 3 stars, because the water cooler I rented never flowed properly, the auto text reminders stopped after only a couple of months, I requested a calendar of pick up dates after the reminders stopped (they were never emailed, had to call several time). My bill had to be explained to me multiple times and the bill was incorrect, twice. I did enjoy the taste of the water compared to our tap and like I said above, the customer service was always polite.

Lisa is amazing! Super friendly every time she stops by, I love her spunky personality and she’s always smiling. I highly recommend culligan and Lisa!

Legitimately the shadiest company I have ever had the displeasure of working with. Run away from here. They could not possibly care less about customers who spent thousands of dollars on a water softener. Constantly rude and ignored on the phone. Impossible to get a hold of when it matters. Never received calls back when requested. Terrible. Horrible. Without equal in rudeness.

90% of the time we have no problems. My issue is with when there was a problem I didnt feel like they took responsibility for our problem or provide any real customer service. On a Monday we ran completely out of water so I called and asked when our next deliver was scheduled. I was informed the manager revamped their deliveries and our delivery date had been pushed back 8 days and that we would receive our water NEXT Monday. I was surprised we werent at least notified there would be a significant delay. She checked the schedule and said someone would be in the area Friday so she could bump us one a day. I said ok and ended the call. I later called back and asked if we could just come there and get one bottle to get us through and she said yes that was an option. It seems the prior call might have included an apology and an explanation of this option. I sent a coworker to pick up the bottle. The pickup took over 20 minutes and they charged us for the bottle. While none of this is a reason to cancel this service it does seem to me that customer service is not a priority for them.

The service was top notch.

The house we purchased at icky water from sitting for so long. I also, am aware of how hard the water is in Kansas City so I thought I would give Culligan a try. Bob Platt came out and spoke with me before we closed on our home and then assessed the home after we could gain access. The system was installed in short order and we love, love, love the water. No spots all over the dishes, we use less shampoo, laundry soap and dish soap. While the water is great the care in which they installed it and how timely and courteous they were is what is so amazing. Not sure how anyone can give less than five stars as they are amazing!!! Bob was fun to work with and very knowledgeable and he went above and beyond to make sure we had just the right system.

Poor customer service. We havent had a delivery in 2 months so we called several times to figure out the problem and we were told different things each time. We were then told we would get a delivery and the driver never showed, this happened 3 times so we finally just canceled the account. Well try a company who truly values our business.

This is some of the shadiest stuff Ive seen for quite some time. We own our equipment and this morning I received a text stating that there is a service call scheduled for tomorrow. No one actually scheduled anything, and if we dont cancel within 24 hours theres a $50 cancellation fee. Good luck with that. No one ever set an appointment, just a random text. We are not contractually obligated to anything owning our own equipment.Ill be sending an invoice for $150 for wasting my time.

The water and unit itself is great, and the technicians are professional, however dealing with the company is a major headache. Every step from the initial install to scheduling maintenance has been nothing but complicated. If you are a business with Open Hours allowing the tech to show up when they please, it may not be an issue for you; I was told scheduling service appointments was not an option which is what I need.So I scheduled my service appointment two weeks in advance so I could modify my schedule to accommodate, and was told I’d be “first job in the morning, either 8:30-9:30, and someone will call you around 7:30 to confirm the time.” The morning of its 8:30 and no one has called me, then I get a text saying my appointment has been moved to Monday, so I call to see what’s going on. After waiting on hold they say the tech will call me, he calls to inform me he can’t be there until afternoon, which doesn’t work for me at this point because I planned on the morning window. Then later I was told it IS an option if you pay an extra fee (?) but by the time they told me this it was too late because he’s already on another site and I’m going to have to reschedule and wait again and pay a fee (Why was this option never mentioned before?).I’ll be looking into other services immediately because this has cost me too much money and energy to continue to deal with it.

In the nearly 11 years weve had our Culligan soft water system, weve only had to call for service four times. Every time, the technicians who responded were not only friendly and knowledgeable, but they solved problems without delay. Weve been happy with our system since we got it, and the entire staff at Culligan of Greater Kansas City has always been responsive, helpful, courteous and handled our needs with care. Thank you all!

Delivery drivers are always prompt and courteous as well as customer service when calls are warranted.

We have had good service, however the product has failed us. Once due to improper installation of a component which caused us to go months with no softening. Another time a valve malfunction caused the softener to not soften. We have extremely hard water so have some damage to our new fixtures due to these malfunctions. We have had the system five years, but it has worked properly for only three.

Associate who sold us the unit was courteous, well informed and patient with our questions. Didnt try to oversell us.The installation specialist was very respectful of our space. He was efficient with his work and when he was done our area was clean as if he hadnt been there.Overall my wife and I were pleased with our experience and have notice a remarkable improvement in our water pressure and quality of water.Glad that we chose Culligan Water of Greater Kansas City

Ive used Culligan for over 30 years and every office staff, and technician who has helped deliver salt to our house and provide an annual checkup, has been outstanding! They are always courteous and efficient and thorough.

Good quality water softener and great delivery/installation experience.

Pleased with the professionalism and customer service of this office. Highly recommended.

Highly recommend Culligan. By far the best tasting (or not tasting) water. The KCMO staff is always pleasant to speak to over the phone or when they here in person.

Best Service Ever!!! The technician was amazing. He knew exactly what was going wrong with my 20 year old water softener and helped figure out the best new system for my home. And I love this new Hi efficiency system. I can just look at my phone and see how much salt and water we have used. It’s perfect. Thanks again EJ for the great service!!!

Pat arrived on time and got everything installed and operational before noon. EJ, who came the first time was terrific and informed me of all my options. Both very nice and courteous men. Very satisfied and grateful for the job well done. Thank you!

The staff was very professional and did a great job at our facilities. They were on time and provided all the support necessary to complete the job as we first negotiated. It was a very good experience for our office.

James did a great job. Prompt, explained everything about my system, answered all my questions. I love the soft water and the drinking water. I feel like the water is already helping my dry skin and making it easier to keep the shower clean.

I wish there was a zero star option. I was with Culligan for 12 years. It was great service, friendly staff, never would have left. Now we will NEVER return. Our $36 rental payments were set up to auto-pay each month as it was a set amount. First we were charged a paper billing fee $2 without notice then a late fee when they double billed us. It was only $7 total but after 12 years of loyal business I expected some basic courtesy in correcting the billing error and was more than happy to go paperless with billing once given the option. The Director of Customer relations, Kindra Taylor, was repeatedly rude to me on the phone and via email for months (Happy to share those emails). I asked 3 times starting in June to have our rental system removed and was ignored. We stopped using it in July and FINALLY got it removed after Ms. Taylor sent more rude emails. The service guy was very nice and apologetic, however, we will never use or buy another Culligan product.

Always a pleasure to work with. Very friendly staff and delivery drivers.

Culligan of Greater KC has high quality products and service. Very responsive and fast. Highly recommend! Steve Chase, GrooveWasher, LLC

Excellent service!

First of all addressing me as Arnold in this email is rude. My last name is Arnold and after spending $5,000 with your company you should know that. I called to speak to someone because in over 6 months the salt level had not moved in my unit and I felt that that meant something was wrong the unit is barely a year old so I called and asked if maybe someone should come and take a look at it. They set up an appointment and a man came out he was very pleasant but all he did was go downstairs I went with him, and he shook the unit around played around with a few buttons and told me everything looked fine there was nothing wrong at all and said thatll be $159. Well that stop me right there because nobody even told me that there was going to be a charge for him to come take a look at it. I felt after spending $5,000 for the item you would think a visit to look at it wouldnt cost me anything. But I had no choice but to pay it so no I am not very happy with Culligan right now as a company or with the product because I still feel there must be something wrong if its not using the salt

Very friendly and helpful delivery staff.

We have Culligan water softener and the Reverse osmosis water purification system in our house for years and Culligan has always been our provider, with excellent service and results. Thank you Culligan!

We have been receiving Culligan deliveries for years. We rent our cooler from Culligan and any time there has been an issue with the unit they have been very prompt to rectify it. All the drivers have been very courteous and caring. Culligan cares about their customers.

Excellent sales and service. Very accommodating in the COVID environment.

Great service. I appreciate their communication! Water tastes great. Highly recommend.

I am so happy with my water softener I have had great service people r helpful and service is great! THANK U CULLIGAN

We have used Colligan water delivery since 2013. We are very happy with our service.

James Shaw Very nice to work with and knowledgeable.

Christine from Culligan Water was very helpful and responsive to meet our needs for our Community five stars. I would recommend Culligan to any commercial business ….. Director Of Maintenance at Tiffany Spring Senior Community

Young man was very professional. He was very knowledgeable! Didnt take long.

James came in today to inspect my water system for we have been having an issue with our water button. He expalained to me why we are having issues and offered to replace the whole unit at no cost to us. That is customer service at its best. Glad I picked this company!!!

Wonderful customer service! Additionally, the delivery professionals are always very nice and helpful. This is hands-down the best water service we have ever had at our business! -Schuler heating and cooling ! Thanks Culligan!

We just started with Culligan water a couple weeks ago! The delivery man was great and we are very happy that we are not using water bottles from the store. We are not wasting water like we were with water bottles and we bought larger Yeti type (TAL)holders that keep the water fresh and always cold! We are going to have to order another 5 gallon bottle tho, it comes with two but we both have heart issues and the dr really wants us to drink a lot of water so we will be calling for more today! They also have a black or white holder so you can match your appliances too.

Came out for the scheduled appointment on time. I was looking for inexpensive remedy for rusty water. Salesman focused on full blown high dollar system. Salesman was unable to quote cost without rescheduling with a manager. Company did not show up for the follow up appointment, (or, I missed them). No follow up to reschedule. In the mean time, the rust issue seems to have resolved itself.

We installed the Culligan softener and reverse osmosis system last year (oh yeah​..my hair and skin has never felt better because of it!!) We love our drinking water system (coffee tastes amazing now). Wish we would have got this system years ago! Overall great experience!!

We had a minor issue with our Culligan water softening system and called for assistance. The technician arrived on time and was most helpful in addressing the issue and provided quite a bit of useful information. I would recommend Culligan of Kansas City without hesitation.

Customer service is awesome and helpful! The delivery guys are so nice. We would definitely recommend!

Professional and courteous. They did not have part first visit because of the age of unit. Set up vist following week and fixed the leak. Nice company to do business with.

We absolutely love our Culligan water softener and faucet. Friends and family have been impressed as well by the quality of water when visiting.The water is smooth, clean, and odorless. More importantly, we recently needed maintenance and the technician (Bob) sent to us was fantastic; he was courteous, professional, knowledgeable, and did not leave a mess when he left which was much appreciated. We are truly fortunate to have a quality water system and a great team of professional to service it. I strongly recommend Culligan Water of KC.

Very happy with the service and the team. Very professional and having this service is really helpful. Highly recommended!