I love Lowe’s garden department! They take better care of their plants than the other large volume stores do. My experience has been that most of the garden staff is very knowledgeable about the products. I will continue to buy my plants from Lowe’s.

I have shopped at Lowe’s several times this summer as I have worked on some projects. The staff has been extremely helpful in finding exactly what I needed.On one trip, a sales rep helped me track down the exact replacement screws I needed for my storm door. I quite often ask where things on my miscellaneous list might be found. The reps are great at sending me to the right locations which saves a lot of wandering around.This week I had to replace my old mower. Jon O in that department was very knowledgeable about the different models. He answered all my questions and gave me some good tips. The entire purchase process went very smoothly. I really appreciated the excellent service!

Went to this store a few weeks ago to get some commercial grade hanging lights to dress out the inside of a screened in porch... Sheldon McLaughlin was extremely helpful and courteous, and even helped me with some ideas that saved us money! Would highly recommend!!

The place has about everything under the sun you’d need.. But I literally had to ask someone that didn’t even work there for help, and they were more friendly and useful than the staff.

I was in this Lowe’s tonight. Purchasing about $200.00 worth of tools. I understand this purchase is not a large purchase. No cashiers were open. It’s 6:21 pm 8/26/21. Just in case the store manager wants to check the camera. I asked the only person where the check out was he said he didn’t have an cashiers. The guy next to me said so we just walk out with the items and the Lowe’s guy got up in this customers face and said FU I will call the cops. If this is the best you got Lowe’s. You might want to save face and shut the store down.

It is a good store with a wide variety of products.A little hard to find help because everyone was busy but they were helpful when I did find someone.Now for the aggravation part. I had some Products that required someone looking them up to find a price. Of course there were no registers open with real people to help you. Unfortunately Lowes is like so many stores that want the customer to do the work of checking our own selves out because they are to cheap to pay a cashier. The result was I had to go to lumber area and stand in a long line when I only had less than ten items. Grrr

Zero stars. I ordered a washer and dryer online for delivery. They were split into two different orders by Lowes, and the parts were delivered incorrectly, deliveries were split for 6 hours apart, one delivery person broke my existing dryer vent and just left, and they all refused to provide me with receipts for either delivery. There are parts that need to be returned but without a receipt they are refusing to assist. I have spent over an hour on the phone trying to get help and no one will pick up. Have been hung up on three times.

Very helpful staff in the windows dept...saved me a bunch of money. Got the window in with their helpful help

Usually have a good experience, but guest service wouldnt help me find a solution for a return that I had a receipt for. It was past 90 days but she would not let me even let me do the return for store credit. I was surprised other stores have been more relaxed with 90 days policies.

Found exactly what I needed, with the help of a very friendly (and knowledgeable) staff member.

Lowes is my go to store. Friendly staff always ready to help.Thank you for the many smiles a good sign of Happy People.🙂

I needed some assistance lifting mulch and loading in my car. One if the very nice sales associates helped me....greatly appreciated!

Better service than Home Depot. Love their tool displays.

Friendly knowledgeable staff. Dan in Lumber was a great help getting me what I needed. Thanks a million!

I stood and waited for someone to help me with a return for 15 minutes. Both associates pretended they didn’t see me. I walked away in an attempt to find someone else who could help, couldn’t find anyone so I came back 2 minutes later and found the same two associates assisting someone else. Eventually one of them did help me. I understand this place often hires a lot of elderly people and they can be a little slow moving but please teach them to be attentive to ALL customers especially if you see one standing in line at your register awaiting YOUR help.

Terrible customer service. Next to impossible to find anyone to help you. The only one I could find seemed less than pleased to be bothered.

Online ordering for I store pickup is ridiculously challenging for service. They need an integrated sales database that is seamless between online ordering and store purchasing. So much time is wasted. If you really want to through a cashier off, use an online gift card.

My delivery for decking supplies has been rescheduled/ moved 3x already despite promises from staff it would be here. Now My contractor won’t even come back until I have everything here. We have had people here twice ready to work only to be told Lowe’s won’t be delivering today.I’m Currently on hold for 15 minutes waiting toSee if my thousands of dollars of supplies are arriving today as previously promised.***Update ***Delivery department never answered. After speaking to a store associate this morning I was told my order is on the truck and out for delivery.Lowe’s just called a few hours later and advised they are not coming again but promise yet again tomorrowThis is now my 4th rescheduled date for a 7k ORDER!!!!!!!!

Today was a good day. Usually you cant find help, here or any store. I bought a toilet that I wanted Lowes contractors to install. The clerk was fast, knowledgeable and knew exactly what he was doing. Makes for a great experience.

Their customer service is terrible!!! I bought an item from Independence location and wanted to return it to this store with the receipt only few days ago and they wouldn’t take it back. They told me I have to go back all the way to independence to return it since it was a special order. They wasted my time and they were super rude about it. On top of of that they had a super long lines with one cashier. The other associates just walked by and ignored all the waiting people in line!!!! I will never want to go back to their store!!!!!!!!!!!!!!!!

Love that the isles are all labeled and things are easy to find. The staff is very helpful and knowledgeable. Went looking for a hard to find item and found it right away. Really like this store.

Always clean, organized and bright! Always helpful knowledgeable staff, willing and disposed to help when needed.Deserving of 5 stars, I gave them 4, due to the need to catch up with the current times and make the implementation of a touch less payment in their POS system so that we can use Android, Apple, Samsung, etc., as a convenient way for customers to pay for their purchases.Kuddos to each of the team members, always smiling when helping.

This is my go to store, close to my house, has everything I need.Clean and organized and friendly helpful staff. Thanks for all your help

Very clean store. Easy to find what you need. Very helpful staff if you need assistance.

My favorite home improvement store. Great customer service. The employees are always so helpful. They still check you out. They have self check if you prefer that.

Clean. Lots of workers. Friendly and very helpful man at the door

Customer service was good, mgt poor, dont know how to answer phones.James, asst store management, not helpful at all.

This is our go to home improvement store. The staff while sometimes sparse are helpful.

Friendly, well lit, and clean store that almost always has what I need. Their mobile app information is accurate and up to date on current stock and locations of products which can really speed up a visit! (So I make excuses to browse the aisles a bit longer.)

No one is never available to help you and if you do get an associate to help they have no idea how to help you and then they try to pawn you off on some else who has no idea how to help you or where what you are looking for is.

Me and my wife were looking for a new garage door. The young gentleman that works in that department was very helpful and friendly. We also learned that there are a million types of doors and a million type of ways they are built so you need to have a lot of information when you go to the store.

Installed services is horrible. We ordered 2 storms doors along with installation. One of the doors was damaged and they did not send all the materials with the installer. We are now 9 days from the original install date. I called today and they can’t tell me if the damaged parts were ordered. I’ve done several installed services with Lowe’s but this is the worst, by far.

Lowes associate was great!!!!! If you need an installer, you are in severe trouble!!!!!!!! They called and put me on hold for 40 minutes... never did pick up. I am still waiting for their call, cause they put you on hold when you call.

Out of the item I wanted. I still give 4 stars for their military discount

I went to get 2 pallets of mulch. There was no room to park my trailer so I got in line like last year and when it was my turn, I told them I needed 2 pallets of mulch and if I could pull up where nobody was loading and pay for it. The young lady was very rude and at first stated no. I had to reason with her for her to understand the situation. I got it paid for and they started loafing with a forklift. The driver stated the forklift transmission was going out as he hit the side of my trailer. It bent up the fender where the clearance light is. I had them set the other pallet on the back and he tried to push it on up with the help of 2 landscape logs but the transmission was causing more problems than I cared to have to repair. If your equipment is broke fix it before you destroy someone elses property. Damnit thats just wrong!!!!!

Went in to get a bid on $1200 door and they tried to press me on a custom built door for $3800...just for the door for $3800, not including anything else...dont trust them.

Fantastic customer service from Richard in appliances!

SERVICE WAS TRULY IMPRESSIVE!Yvonne, at the front desk, was so patient with me. I had put in several orders to pick-up at several places and I kept giving her the incorrect order #. Not once did she make me feel any kind of way. What she didnt know about me is that I have social anxiety disorder, I also deal with anxiety while driving, my Uncles funeral was later that day, and, and, and. It was because Yvonne stayed calm, cool and collected that I was able to not go into a full blown panic attack once I got in the car!KUDOS to Yvonne - her kindness and great customer service were noticed!

Love Lowe’s! This store is very clean always organized and staff is nice, willing to help and not pushy. I always bring my Bernese Mountain Dog in and she loves it there as well! Sometimes they even have treats for her. Without a doubt better than the nearest Home depot for sure!

They had everything we needed.

The clearance rack In the plant section has a major gnat infestation.... Hopefully they take care of it before it infects the entire plant department

Nice store and very helpful staff

Great people, easy floor plan to find what ever you need. Clean store.

Got a couple dozen landscape timbers and never had to lift a finger. Three guys met me and has them loaded up in no time. Also found some other stuff on clearance that was half price. I always enjoy buying tools I didnt know I needed! Great experience and great prices.

Staff was very nice. However, aisles were so crowded with stuff I can hardly negotiate a cart of materials.

First off I have been to this Lowe’s on several occasion and the customer service is always terrible - today when I was there the paint department lady saw me standing there no one else around and proceeded to go to the back for ten minutes and then to return while I waited - I brushed that off - but what set me over the edge was when I was in the self check out area - i was having an issue with the scanner and the barcode on the top of my paint cans - I flagged down the person at the head cashier stand - he/she (name lichen) looked at me we made eye contact and then decided to purposely ignore me - I went up to this person letting them know I didn’t appreciate being deliberately ignored me -Audrey Miller - the store manager can’t return phone calls -I am looking at the most recent reviews about the staff- lazy and rude employees seems to be a reoccurring complaint

Very hard to get some one to help. Most the time they have what I need.

Hard to find employees for assistance on Chiefs game Sunday.

I find Lowes quality far better than Homedepot. Their sale price is good as well.

Had to replace both items I ordered from the app as they werent what I thought they would be. Usually have better results.

Great place to shop and friendly sales people

I really enjoy shopping here! They have always had what I was looking for. Clean and tidy. Bathrooms are always clean. Way to go guys keep up the hard work.

Absolutely recommend this Lowe’s on. Olathe Kansas I went to Home Depot to ask for them to cut a board for me they said no I went here to Lowe’s they said yes thank you

Clean store, greeted by most employees!

Great place to shop for those home improvement projects. If you have a DD-214 be sure and apply for the military discount program.

Love their support of our fallen heroes on Memorial day.

I like Lowes. It is a great see place to get small home projects. However, they lose two stars because I saw employees not properly wearing masks. The masks were below their nose. Wish I could have felt safe shopping there.

I ordered and purchased with their measurements a new front door and door leading out to my garage. The garage door was to small and had to reorder and wait for the correct door and installation. Then I ordered blinds from Jason in window treatments. The blinds didnt fit. The Olathe Lowes did not credit me the full amount. I have lost all confidence in the Olathe Lowes store!!!!

Very bad customer service you asked for something half an hour you can get help

Always great service and prices!

This store is excellent! All of the associates are kind and attentive, I’ve never felt that they were ignoring or avoiding customers.We go a little out of the way just to go to this Lowe’s. The self service key maker is also a huge plus.

Clean. Well stocked. Good Service.

Poor customer service in their appliances department. Attitude towards foreigners, mistake in their measurements, impolite handling of their own screw up even after calling their so called customer service.I cancelled my transaction with them and shopped at Nebraska Furniture Mart instead. Save your time and money and shop elsewhere if you can.

Always great prices and Great customer service!! Thank you

I am so incredibly happy with this location. Yesterday our refrigerator quit working so we had to go in to buy a new one. They were able to schedule an emergency delivery for this morning. The whole staff, from the associate we purchased the fridge from to the one at the Customer Service desk to the delivery guys and all the logistics in between were incredibly helpful and understanding. We had them deliver to our garage so we didnt have to have additional people in our home during these odd times. The delivery guys were so friendly and professional. Thank you all so much for everything!

Out of product that I went for among other things. .Windex outdoor 4 windows.....attaches to hose. Otherwise, 5 star. Had mask supply to put on and rubber gloves if needed.

Employees were helpful got what I needed and more, plus they have a sign right on the door saying well behaved leashed pets and service animals are welcome.

Great store employees.

Got some of my list purchased. I was mainly looking for Christmas light but Lowes was completely sold out. Nothing left.

Made an online order for store pick up. I waited 3 weeks with no update. I call the store today and they tell me the items are being shipped to the store. Im not sure why the item would be available for in store pick up if it wasnt even at the store. The only option the guy gave me when I called was to cancel the order. He didnt spend any time looking into the order nor try putting a rush on it. Thats not the greatest service in my eyes.

We got a really nice price on some flooring

I purchased a refrigerator and the salesman seemed to be put out in regards to helping me. He is the guy with gray hair in a pony tail. He put down to install and I told him it was going in the garage. He said cranky fine Ill put it as deliver in the garage if it makes you feel better. I told customer service and they said they would tell his supervisor, no one has contacted me yet 2 days later.Delivery is supposed to be today and no time frame given and Im still waiting!Dont try to call the store you have to go thru hoops and no one answers the phone. Im very disappointed in Lowes salesman all the way to customer service. No One Cares

The worst home improvement store ever the employees are lazy no one will help you.

I mean, if I need something like hardware for example, they sell it so I go there. Pretty simple and not sure why this review would sway anyone in a different direction. I imagine that someone would probably not get angry if I said they didn’t sell movies here, then again there are crazies out there. Lowe’s has tools and hardware, which I buy when I need it. The end

No one ever around to help you.

Cant get an employee to help at all.

There are never people around when you need help. After numerous attempts, Im going elsewhere.

They are over priced and the part i think is stupid. I have to pick out my stuff and then. They only have self check outs open. Will not go back. At least home depot has actual cashiers

Staff is always friendly.

Always like this location. Steve was super helpful and friendly!

Lowes is always our go-to when. We need to fix something. Fantastic hardware selection.

Audrey is an amazing store mgr. She is amazing with customers and I have dealt with her a couple times. Her direction to her team and communication is great. I buy thousands of dollars for my business because of her. Thank you!

Placed an online order, was notified it was ready and went to curbside pickup to get it. Found out it wasnt ready and wouldnt be ready for two more days. Then I got an email the order had been canceled. Called to ask why and was told someone had called in advising the order was no longer needed. Ended up talking to a manager, Maxine, who refused to re-enter the order unless I came into the store. Kinda defeats the purpose of online ordering and curbside pickup.

If youre working on a home project and want to complete it on the same day, do not order online for pickup.I placed an order at 9am and waited 24 hours with no pickup information. I called at 11a of the next day and cancelled my order.As I was pulling into the store, they called me to tell me that my order was ready... I walked to customer service and made sure it was cancelled.As I was walking the aisles I had an associate help me locate an item, she was helpful.Ive recently ordered online from other big box home improvement stores and they have the order ready within hours. I was expecting the same from Lowes, but the service is slow.

Excellent Customer Service. I purchased a washer and dryer and the washer was on back order. Whirlpool was late delivering machines to Lowes. I had moved and was without a washer and dryer with two teenagers in the house.I called the Lowes in Olathe and a young man name Jack went above and beyond the call of duty. He looked, but couldnt find a comparable washer/dryer so he offered to send me a loaner until mine arrived. He even set it up for next day delivery.This kind of service is what builds customer loyalty for a long time. Thanks Jack!

We had an exchange to make and the lady at the return area was very helpful and made the transaction easy. I will say that we normally use a different lowes but we were in the area and stop in because it was on our way and wow what a clean store. I dont think Ive ever said that about a hardware store before. Keep up the good work it is noticed and appreciated.

Found what I was looking for. Was asked twice if I need help finding something.

Employees are friendly and prices are reasonable

This morning I went to pick up my washer. The lady was friendly at the desk. But when she brought the washer out and said there you go. I looked at her and asked can I not have some help as I’m here by myself? She looked at me and walked away. This is the first and last time I will ever purchase anything from Lowe’s. I had to have a good samaritan help load my 200 pound washer into my truck.

Best home improvement store hands down. Always good to go here.

Super clean. Well laid out and labeled. If you know what you are looking for go to the app and it will tell you exactly where it is in the store.

Workers already short with people and its only 11am, but one of the lovely garden center ladies made it all better by talking with use about flowers for a minute... Other workers could learn a lot from her about patience and happiness...

Some Ok plants. Bad selection.

Went here to look for a new new work bench for our garage. Found the one they had online. People were helpful and nice.

Much better than Home depot. Lowes did what HD couldnt. Thanks Lowes!!

I come here to be a customer not a employee.Then when I do check myself out Im told cant do that on that register and have to do it again.Hire some cashiers...

Had what i needed, workers were nice n answered my even duh ?s checkout is a pain with zero cashiers n only self checkout open

Just low on supplies hard to get help lazy workers

The staff was very patient and helpful with my return

5% off with their credit card. Great variety. So many choices. And, their exec team is diverse.