The tech delivering my copier last year rolled it off the curb coming into the business entrance. Both technicians were too busy laughing about it, to recognize that I was watching them the whole time. When I asked them to test it, one of them said it wasnt their job, and they were only delivering it. I was charged for a service call in order to test it. Do not do business with these people. they appear to CARE, but in reality they want to just put you on a service contract, and if you refuse that, apparently this is what you get, is a big bill when you shouldnt have to mess with this THAT much. Just overall, bad experience, and the list could be longer....... Youre better off going to Oklahoma Copier Solutions in Norman, Ok. I shouldnt have ever left them!!!!!