I had my carpets cleaned last week by this company. The representative that came to my house, Isaiah, was extremely professional and went over exactly what he was going to be doing while he was there. He was very proficient and did an excellent job. I will definitely use them again in the future.
Highly recommend Chem-Dry of Oklahoma. We had our carpets cleaned by Isiah and he was very professional and hardworking! It was a positive experience and I would use this business again for future cleaning.
I have had this oriental rug for close to 40 years. NEVER has it come back from a cleaning looking this amazing! Not only is it clean and fresh, colors are absolutely vibrant again. Will be using this Chem Dry from now on.
Tile and Grout cleaning was very poor quality, They left puddled water messes and chemical/soap residue in multiple places. They had two evenings to clean the lobby tile and did not even return the second evening. They cancelled return appointments to clean where they had skipped on their original clean dates. Then blamed it on holes in equipment lines and spray nozzles that wouldnt rotate when they did finally come back and try to make it right They had to cancel twice, going over the missed areas and cleaning back up chemical residue from original cleaning, and then skipped other areas of the building, between cancelled appointments and poor professionalism. I highly recommend using an alternative company. We asked them come out and see how poor of a job they did, and two weeks later they showed and said they couldnt have got it any cleaner... We ask them to lower our bill and they said they already quoted it at a Discounted price to begin with. Once again SAVE YOUR MONEY AND CALL SOMEONE ELSE. Very poor service/quality/organization and regards to customer satisfaction, you name it. We wish we had spent our money elsewhere.
Isaiah was very professional. Explained the process in detail when i asked. Company was very helpful and answered my questions when I called. I will use this company again because it was fairly fast service. I only had 4 rooms. No odors. Did have a nice smelling solution for floor when prepping. Otherwise no odor or smell what so ever.
Couldn’t of asked for better service. Prices were great.
Andrew and team were very professional and thorough. They cleaned in a good timely manner, wiped up and dried areas that were needed. He also let me know if after 24hours that were not satisfied and still had some areas of concern they would come back out. Thanks again for taking care of our home.
I hired this company to come out and wash the carpets and tile in my new home. They were very professional over the phone as well as upon arrival. Once the gentlemen he did his job which roughly took 4 hours or so. I paid the ticket $1,800 and he left. The next day I noticed water damage to the bottom of the trim of my walls. I contacted the company and they informed me they would get me in touch with the owner. After a few days of calling, I finally spoke with the owner. After explaining the issues he responded “I don’t want to deal with this so I’m going to refund your money and hung up”This took me by surprise to say the least, after we got off the phone I contacted a contractor to come out and inspect the damage. The total cost for damage is roughly $2,800 and no one will acknowledge or respond to my calls. I am now in the process of speaking with my attorney to unfortunately take matters to the next level.I would highly recommend against using this company, what you get when they are selling their brand vs what you get and the quality professionalism once they receive their money is on two different ends of the spectrum. Disappointing to say the least.
Andrew was very courteous. He was very thorough in the estimate, and the work. I was very impressed with the work he did. He also did my tile. I will surely have them come back when I need the service again.
Ive used Chem-Dry twice now to come out and clean my sectionals. They are really incredible. My couches look like new once they finish. They need a full day to dry and I know some people dont like the saturation of the furniture, but it works and has been a really big help for us. We have 2 kids under 3 and after having the furniture cleaned - it really does look like brand new. Highly recommend. Its a little pricey, but my couches werent cheap so I figured its probably best to go with the pros.
The service technician was on time and friendly. He explained everything in detail so I knew what to expect. He removed stains I thought he wasnt going to be able to get out. The carpet looked and smelled great. Great servicr at a great price.
I had my great room cleaned. It was sticky and crunchy. I called they came back took a pic of my vC that was white from residue. After the came back and redid, I still have a large amount of white residue. It isn’t suppose to be that way.
I had some dog urine issues in my carpets and I had them clean the two rooms w/ their specifically formulated dog urine destroyer stuff and it got most of the smell out in about 2 days. I’m pretty happy w/ the quality of work and most of the carpets were dry in a few hours w/ the fan on and windows opened.
I’ve used this company twice and I spoke highly recommend. My carpets look brand new.
Young gentlemen came out to clean our area rug. The next day red dye appeared on the rug. Called Chem Dry they scheduled an appointment to pick up our area rug to fix the problem. Its going on 2months and they HAVE NOT returned our rug. Every other weekend we call theres a different story. Its still being clean, the manager wants to clean it a 2nd time, let me talk to the manager Im the only one here in the office..These are the excuses we are receiving. I talk to Sandy on 12/19/20 she stated I see some rugs but she couldnt reach them to see if one of the rugs is ours...then she stated the rug that I described dosent look like our rug and again she will get with her manager on Monday, then I learned last week our area rug is in Dallas. My husband and I purchased our area rug from Mathis Brothers got it on sale for 900 bucks. It was originally 1800.00 but luckily they had a pretty good sale during the time of the purchase last year. I will be contacting channel 4,5,& 9 news. Also, I work for a law firm and I will follow as to what steps to take. 2months. This has gone toooo far and it is absolutely unacceptable. Folks read the reviews. My husband know I read reviews 1st before doing business unfortunately he found this place and didnt do a complete search about this company...& I got on my husband about this as well. Either they have misplaced, damaged the rug even more, or someone has taken our rug.
Andrew was awesome! He took the time to listen to & answer all of our questions about our upholstery cleaning. He also was very honest. He took the time to make sure we were satisfied and he happily went over any areas we werent satisfied with.
Andrew was great! He did everything asked and was very attentive and friendly. I have never had my carpets cleaned professionally as i usually do it myself but it was well worth the results and how quick it dried. I will definitely use chem dry again!
I do realize that I opted for only the $99 special, however the house was empty and collectively all three rooms probably dont add up to no more than 400-500 sq ft, and yes it was dry in about 1-2 hrs. My wife said they only spent about 30-45 min, but it was most definitely NOT clean. used my wifes rug cleaner 3 days later and this is what the water looked like after. If your a carpet cleaning company and you get paid to clean a carpet, than at least clean it.
Response to initial inquiry was fast. Confirmation email and call were received. Technician let us know when he was on the way via text and arrived promptly afterward. All staff were polite and helpful. Cleaning process was fast and very efficient. We did the $99 3 room carpet special with no extra treatment. We were told that for pet urine stains there could be a worsening of odor if PERT treatment wasnt used. This didnt happen with our carpet, but not discounting that it could happen. Very pleased, would recommend.
They did a good professional job cleaning our carpets. I dont like steam cleaning carpets and was glad to find a local company that would come out to our area to clean. I will use them again in the future
I accidentally had Andrew go to the wrong house and he was super cool about the whole thing. Plus my carpets look so good! Will definitely use again.
We were really impressed with the results of our carpet! The house smells so good and it doesnt smell like strong chemicals at all. Its fresh smell that makes the whole house smell new again. Tyrone was very friendly and very efficient with his work. He explained how it all works in details and was very helpful. I highly recommend using this company!
We were immensely pleased with the job done by Chem-Dry of Oklahoma! Andrew, the lead on the project went above and beyond, as we had a big event planned for Sunday, and we only had the mishap Wednesday. He came back Saturday and early Sunday to make sure we were in place for the day, when it certainly didnt seem possible this could happen. His teammate, Tyrone, was equally respectful, professional and thorough. Their demeanor left us confident we would get a complete job; I trusted it would be done right, but it was above and beyond in every respect! Even spoke with the owners; this company has the right approach: quality, thorough work. The CARE factor, however, really made the difference. Thanks a lot, folks! Would-and WILL-recommend them to anyone in need..
I am an old man still clinging to the old values of quality. I dont write very many positive recommendations on services today. But, this is a gold starjob by an excellent employee. His name is AndrewSawatzky. Andrew wentbeyond my most detailed expectation to do a good job on my carpet cleaning. I can find no fault in both his workmanship and his willingnessto please me.So-----My advice to Chem-Dry is this, Continue offering a good cleaning product, be very selective on hiring, and have Andrew train new techs.Chem-Dry will continue to be #1
Always a great experience.
Andrew did a great job, very professional.
Andrew was very professional, answered all my questions and did an excellent job! I’m giving 5 stars because the last company I used I wouldn’t even give 1 star and this was 100% better. It’s taking a little longer than expected to dry but the humidity is a little higher today due to potential storms and it doesn’t bother me to wait due to how good the carpet looks and smells.
This company has cleaned for us several times and we always have an excellent result. We have a dog and they get the urine smell out of our carpet. Always professional and never a mess. Highly recommend!!!
Called to specifically have 1 room only treated for pet urine. was advised of a minimum so I added another room for regular cleaning. Was told $99 for the rooms with a $9 disposal fee. Tech arrived and advised it was going to be an additional $90 for the urine removal. Was not at all told it was anything other than the $99+$9. Called the office to inquire and was told all calls were recorded and they were going to listen to the call and get back to me. Did not receive a call back until a day later when I posted a review to Yelp. Said reviewing the call I was not told of the additional charge but would they like me to come back and go ahead and clean? uh, no thanks. Would not recommend at all.
The technician arrived on time and was very polite and professional. He didnt try to up sale us. Cost us $188 for a basic clean on five rooms under 200 Square feet. We have used this company numerous times and have never experienced an issue.
The two rugs were picked up by Dylan. He was very nice and professional. Made sure I was happy with my cleaned rugs. An excellent representative for Chen-DryChem-Dry did a fabulous job cleaning my rugs. Look new. Price was less than I expectedWould recommend your company
There were a few stains that were almost completely removed, but I was told the carpet would be almost dry at the end of the cleaning and would dry in 2-4 hours, but it was still sopping wet 8 hours later. This prevented the other work to be done that had been scheduled that day. Also, I had the grout in the tile floors cleaned in the home and while the grout in the bathroom was much better, the kitchen looked the same as before the cleaning. Also, I had to ask the technician to dry the tile floors and the wood floors as he was leaving. The cleaning was very expensive ($480 for 3 rooms of carpet and 2 rooms of tile) so I expected it to be better. One other note, the technician requested a tip to add an extra stain preventative service. I will not be using this company again.
Carpet dried faster than with any other service I have ever used. That was great but my WOW was the shine they put on my granite counters. Who knew they could do granite too? My kitchen looks new again. Thanks for your great service.
Tyrone did an excellent job of cleaning my carpet. He explained the process and told me what to expect. I liked that the carpet dried fairly quickly even though it was a rainy day. Thanks, Chem-Dry!
They were on time and did a wonderful job of cleaning the carpets! I highly recommend.
Chem-Dry does amazing work! I have never had my carpets cleaned as well as they were the other day. Andrew, the service tech that came out, was highly professional & courteous. I will without a doubt use their services again!
Excellent experience. They were able to come to my house next day and did a fantastic job. Very pleased!
The company was very ptompt in taking care of us. They were very courteous and informed us in plenty of time that they were on their way. Their promotional price was very good andhelped us as we are moving.
Prompt arrival at requested service time. Courteous technician and thorough clean. Was unable to get a spot out but worked very hard trying! Would highly recommend.
I have always used Stanley Steemer in the past. I decided to try Chem Dry because they claim to be more environmentally friendly. The technician was professional and seemed to do a good job. However, on the day after the cleaning, we started to notice a smell. And by the following day, the smell was really bad. Upon further inspection, I have a large purplish moldy spot in one of the rooms. Id run the fans and kept the windows open during daytime hours. I emailed Chem Dry with my concerns and received no response. I finally called. I was told that the technician warned me that the smell (that had been isolated to individual spots in the carpet before cleaning) might become worse after cleaning. I was warned that the cleaning might not get rid of the smells in individual spots, but I was NEVER told that cleaning might make the smell worse. Use with caution.
Andrew did an excellent job and got out stains we thought were impossible to get out. He was HELPFUL and professional. We will ask for him in the future and recommend Chen-Dry to everyone. Thank you so much.
I absolutely love Chem-Dry!!The customer service rep I talked to was super helpful and informative. She even explained the process so I knew exactly what was going on at all times. My tech. was also very professional and timely. WILL USE AGAIN!!!!
I set an appointment with them with a “flex time” of 1-5, which is really an inconvenient because I would have to be on call for their arrival. After waiting at home for them to come, I received multiple calls stating they would be there shortly. I continued to wait for them to show up. Finally shortly after, I received a call stating they had received a water damage call and would need to reschedule. Not only was this a waste of my day, but they showed no customer concern that they blew me off for a larger job. I gave them one star because they offered to reschedule me the next day, however to me, it wasn’t enough. I schedule with another company the next day and they gave me an exact time they could arrive.
Called Chem-Dry after having another carpet company come out. Chem-Dry did a fantastic job. Really got some of the harder stains in my carpet. Would definitely recommend. Still not completely sold that this method is better than steam cleaning. But I cant argue with the results.
Love the green solution, its safe for kids and pets. Its dry in no time compared to other companys. I love that the protect-ant will help me get spills up easier. Next round of cleaning is my upholstery.
First time using Chem-Dry, They did a nice cleaning job on older carpet. Will use again.
What a GREAT all around carpet cleaning company. Friendly staff, fast service yet takes their time to assure theyll do the very best job that I believe will please you. Master 5 star tech Mr. Andrew Sawatzky not only done a fabulous job for my wife and I, but he walked us through ever step thats made before and during the the cleaning process and also the history of how this company was launched back in the 1970s! WOW What a dedicated employee. Thank you ALL for your service and looking forward to doing business with you again. ChemDry, give em a try. You wont go wrong. Vic & Anita
Tyrone was very professional, and did an excellent job shampooing the carpets. I highly recommend him, and will be scheduling him again! He seemed very knowledgeable about what he was doing.
Great service
The technician called 30 minutes prior to arriving, which is convenient for any working person. Plus, the technician was polite, professional, and thorough. He did a great job. I will definitely be using this company again.
Our appointment was scheduled for 6.3.16. They called to confirm the appt. but told me it was on a Saturday and not Friday, as scheduled. After a while, they called back and honored the original date. The gentlemen that cleaned was very nice, polite and very professional. We had a trouble area that we didnt think would come completely clean, but should at least look better, and it absolutely looks great. The gentlemen came in and didnt waste any time getting to work and worked diligently until finished. Very satisfied with the work done. You could smell the difference and it was nice. So, other than the mix up on the date, which they corrected, we were very pleased with the services provided.
“Good help is hard to find.” I hear this all the time from people in the service industry. But if you get Andrew from this office, you’ll get a guy who, even though he’s just an employee, approaches every job like he’s the owner! He does his job and he does it well. You have a choice of carpet and upholstery cleaners in OKC; but you’d be hard pressed to find one with an employee as dedicated to customer service as Andrew. Call Chem-Dry of Oklahoma!
Chem-Dry did such a great job that I would like to do this twice a year! They kept me from having to buy new carpet
The service techs you sent to our office today were great! They helped with our immediate needs and got the stain out of our brand new carpet! Thank you Chem-Dry! I will be calling you for all my carpet/rug needs in the future!
Andrew was on time and explained everything thoroughly while doing the paperwork. He completed the job in a timely fashion and did a great job of finishing the job with the vacuum wand. We will useChem-Dry again as long as Andrew does the work. Steve Barnes
80% less moisture. Drier faster. Healthier homes. ChemDry can basically meet any need you have: pet urine, carpet repairs, cleaning of carpet, rugs, tile and upholstery and even water damages.
Tyrone was able to move my appointment up which was a great benefit to my schedule today. He was very professional, answered all my questions and left my carpets looking great. He cleaned the area after completion so that’s a big win in my books.
Dylan did an amazing job cleaning my carpets, including a few spots that I did not think would come up. He arrived on time and was very professional. I would definitely use Chem-Dry again.
Andrew did an amazing job!! I had the floors stretched and cleaned. The carpet looked new again. Very polite and professional!!
Easy, fast, affordable. All you can ask for. Will definitely use them for future cleanings.
They came in and saved my couch cushions. So glad the warranty company set them out. Looking forward to using the for other cleaning needs... Loved that the Carpet Care Manager let me what other things they cleaned.
Excellent service they took care of us very well very promptly they came back 2 times to assure that the couch was completely clean they definitely did a great job will highly recommend and use again.
Andrew was great! Very professional, yet personable, he did an excellent job on our carpets, had 6 rooms cleaned and very happy with the results! Thanks!!
Very quick to schedule service and they were extremely professional and courteous. Would recommend to anyone.
Tyrone has excellent customer service ! Responded quickly and got my floors super clean !
I will only use this place! Easy to schedule and great prices.
Tyrone was very professional and thorough. Very satisfied with the results. Will use Chem dry again..
I called Chem Dry after being stood up by Pro Steamers, they are horrible. Chem Dry got me in the next day. They showed up early and it took maybe 30 minutes for them to clean my living room and hallway. Customer service rep was nice and did a great job. I would recommend to anyone based on my experience.
Tyrone was very professional and did a great job stretching and cleaning our carpet.
Chem-Dry was quick, professional and even came early to my house to clean the carpets. Tyrone was very professional. 10/10
Andrew did a great job on cleaning, sealing and polishing our granite kitchen counter-tops ! They look like New !! Thanks - Old Barn Bob
Cleaning was very quick and thorough
The gentalman that came to our home was awesome, very polite, and told us everything he was going to do . Thank you so much . We will have them again.
Im sure the tech did all he could. We have rental property. Should have used the cost to replace the badly pet stained and stinking carpet. Will know better next time.
Phil was super friendly and did an awesome job on our wool rug! Highly recommend
I just had my three seater couch cleaned by Chemdry of Oklahoma. It only took 45 minutes my couch looks brand new. Also the guy who cleaned it was early he came before my time slot. The guy was professional and friendly. Well worth the money I would recommend chemdry of Oklahoma.
My bathroom floor is sparkling! And they got me in on short notice! We will definitely use them again!
Awesome job. Very professional and thorough.
Happy with the job. Andrew was very professional.
Phil was professional, courteous, knowledgeable, and concerned that I would get the most value for my service. Would recommend to anyone who needs furniture cleaned.
The men did a good job cleaning the carpets. I did however specify that I had just cleaned my wood floors and I did not want them to mess them up. They assured me they would not. They left my wood floors with grass and smear marks wherever the hoses has been. I had to reclean after they had cleaned. I have used other companies that actually carry a mop for this specific purpose. I recommend that you consider this service as well.
Professional job, great looking floors and furniture, very pleasant and professional technician. Very satisfied . Thank you . My technician was Tyrone he did a great job.
Carpet does not look clean can still see high traffic area. Took several times for th to actually show up. Machine kept breaking down on truck that was suppose to head our direction.... will definitely not be using them again.
The tech that arrived was very professional and did a fantastic job. He did all 4 rooms in a timely manner. However, the person calling to confirm address and time were mumbling, unclear and sounded unprofessional.
Super friendly staff. Did a really good job.would reccomend.
I was pleased with the cleaning. I thought with all the add on, it was too expensive. However I will call them again and recommend them.
Robert made our house liveable again after our cat decided to spray a room. House smells amazing, the cat now has 8 lives and I feel like a complete dumbass for using traditional steam cleaners for years. Long live Chem-Dry!
Great carpet clean, great crew, and great job! Look brand new and smell great!
Chem-Dry has cleaned our sofa and three chairs and did a good job. Very professional and punctual.
Phil and Andrew were excellent! They were very professional, kind, and easy to work with. I opted out of the pre-treatment because I honestly did not think my LR carpet needed it. I realized quickly that I was WRONG. The guys were kind enough to go back and pre-treat the carpet and shampoo it again. What do you know? It was amazingly clean the second time! The pre-treatment smells wonderfully and refreshingly citrus, make sure you use it. Definitely worth the money. They were also wicked fast.
Dylan was great! Went the extra mile to find all of the pet spots and explained the treatment and options to me.
I scheduled for someone from Chem Dry to come out to give me an estimate on carpet repair. I had looked at their reviews, which were mostly good. The scheduler I spoke with seemed very distracted because I had to repeat myself a few times and she also put me on hold for several minutes. I also asked about gettung some ball park pricing and was told they could not do that. But I was still happy because they were able to schedule me the next day. When I asked what their turn around time would be if I were to go with them for the scheduler stated they could do it while they were there. That was even better and regardless of the price I would have most likely went with it. They scheduled me.for 12-3...a tech finally showed up right at 3pm. But she tells me she doesnt usually do the carpet repair estimates or the work and that they had just now transferred the estimate over to her to come handle!! She stated that she was sending the info over to the carpet repair tech for pricing which ended up being a price per hour and prices for each patch and seam... (why couldnt the ball park prices for me then?) I told her of my conversation with the scheduler and that I was expecting someone to do work today as I had taken off work. I also told her that the scheduler I had spoken seemed very distracted. She apologized and said she had it down as an estimate only. I called the main number and got Sherry. She apologized and said all she could do was schedule me for another appointment. I realize mistakes are made. I just think there should have been something else done in return for the trouble I had and there was not. Really, the only thing that kept me from loosing my cool was the tech that was here was very nice and apologetic and I knew it was not her fault. Needless to say I decided not to go with Chem Dry and ended up finding someone else that is doing it for less anyways.
Personable, polite, and efficient staff who did a great job cleaning, leaving no mess behind. Well done!
They scheduled me for the next day, showed up on time, and did an excellent job!
Am very pleased with the job done and the tech that worked with me...
It didnt take to long and he was very professional. Carpets look great
Courteous technician. He did a very thorough job.
Andrew did a great job and was very professional. We would use them again.
We lease our house and were told the carpets were cleaned prior to moving in. Regardless if they were or not, they were still filthy with stains and an odor I was growing more and more irritated (and disgusted!) with. We found ChemDry and the rest is history. They explained different the cleaning techniques on the phone and set up and appointment for the next day. The technician came over and reviewed different cleaning packages and specials with my husband. We had 4 rooms and a hallway cleaned, as well as the spot treatment. I came home and the house smelled CLEAN and the carpets looked brand new. It only took a few hours to dry and I got on the floor to do yoga last night and.. no more horrible odor!! Finally fresh carpets! Thank you ChemDry!
Very helpful and they did the job right!