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Morgan Jewelers - Newgate Mall
3651 Wall Ave #1024, Ogden, UT 84405, United States
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Morgan Jewelers - Newgate Mall

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Me
Review №1

First stop shop! Love love love this store. Can’t say better things about each and every associate I’ve worked w. I don’t have anyone in particular I work w. But I do recommend them all! I’ve never been disappointed w any purchase. I’ve always left happy & satisfied! I’ll be a forever customer. Always a pleasure (:

ZW
Review №2

Absolutely love the service here. I’ve come and bought multiple pieces for my girlfriend. Today they absolutely came in clutch. It’s my parents wedding and my dad got this beautiful gold Movado watch but it was a couple links to big. I came in and they took care of it in no time. Now my dad will be dapper from head to toe. Thank you so much Kenny for the help!!!

Ty
Review №3

Morgan jewelers in the Newgate mall were a pleasure to work with! Amazing workers who felt very heartfelt and interested in why I was buying the ring! Their staff was super intuitive and helpful on any questions I had, and if I had any suggestions or interests they were incredibly quick to find what I was looking for and seemed to have so many options! Great place to buy I highly recommend any service with them!

He
Review №4

Went to get my necklace cleaned per my warranty. Gentlemen there was super nice was able to clean my necklace and inspect it. Very nice employees that work here.

Ja
Review №5

Honestly the best jewelery there is. The quality is awesome and their customer service is astounding. I bought a 4k diamond ring with them and I get SO MANY compliments. I will forever be a customer. Thank you so much!

Li
Review №6

Kenny, the store manager, was amazing to work with. My wedding ring was stuck on my finger, and he quickly cut the ring off. As horrible as it was to see my wedding ring cut, he quickly reassured me that in a few weeks time (once my finger was back to normal), he would resize and fix my ring, and it would be just as good as new.I highly recommend Morgan Jewlers at Newgate Mall in Ogden. Make sure you ask for Kenny, and I definitely will be coming back! Thank you!

N
Review №7

I am amazed at the customer service. The team is so polite and very helpful everytime. I bought my husband a watch for Fathers Day and I cannot wait to see his face when he opens his gift!

Di
Review №8

I was looking for a diamond heart necklace. Eloise Guerra helped me find the necklace. She is helpful and I am very happy with the necklace that I chose.

Jo
Review №9

I used to be terrified walking into a jewelery store because I always felt pressured into buying something. I walk into this location and all I want to do is buy, buy, buy! Eloise is very knowledgeable with the jewelery and so kind every time I go in. Kara is also amazing! Ive said this many times and I will say it again, dont go anywhere else, go to Morgan Jewelers!

Ch
Review №10

Customer service is amazing. They directed me to exactly what I was looking for. Supper nice with working with me about sizing and engraving. Excellent excellent customer service. Definitely recommend shopping here

Wh
Review №11

Love this location!! I never have felt pressured and I always get amazing help. I often am just picking up small items for giveaways or gifts and have been treated pretty rudely at other jewelers. The guys are always so helpful and patient!

Ad
Review №12

I found a ring on the website that I liked but it was at a store over an hour away, Zack Phillips the store manager drove down to get it for me to look at no questions asked. I fell in Love with the ring and my husband bought it for me. I finally received it back today after being sized and I couldn’t be any more happy with our purchase. Thanks Zach, you are such an amazing guy for doing this for me. You and your staff have my business for life!

Ka
Review №13

We always buy our jewelry here. When we have to get things fixed, or cleaned their very personal and honest. Ill always get my jewelry from them.

Le
Review №14

They dont have the sparkly opals I like, it is my birth stone so I will always love them but Morgan isnt the place for Opals.

Ry
Review №15

Today I needed some help with some watch bands. I had 3 of them that needed a few links taken out. I went to Morgan Jewelers here in the Newgate Mall. I had the pleasure of meeting the Store Manager Zack Phillips. Zack made me filled welcomed and made sure that I was taken care of. He took his time making sure each watch fit perfect. He went above and beyond for customer that didn’t buy anything from him. If you have a need for any jewelry I highly recommend talking with Zack.... Professional, welcoming and willing to go above and beyond... Thanks again Zack...

Je
Review №16

Update: went in again to get my ring cleaned! Great experience!I had a wonderful experience at Morgan Jewelers this week! I went in to find my mom a gift for her birthday and found a cute bracelet! They were super friendly and helpful!

Ha
Review №17

I visited this store for a field project in my Professional Sales class at Weber State. The staff was absolutely lovely and made me feel extremely welcome. The store itself is situated right next to the food court, so it is very easy to find. I would also like to add that it is very clean/neat (no smudges on the glass) and everything looks pristine. The store manager, Zack Phillips allowed me to interview him and was so patient with me and all of my questions. Mr. Phillips is very charismatic and is such a friendly person to talk to. I very much got the feeling that they truly care about their customers even though I only visited for a short period of time. If I ever did need to shop for fine jewelry in the future, this is the place that I would go.

Ju
Review №18

Friendly staff eager to help you with your jewelry needs

Kr
Review №19

The associate that helped me was very nice and helpful. I enjoyed my experience here and will be returning to this location for anything I need in the future.

As
Review №20

I got my ring professionally cleaned by Morgan jeweler today. They did an amazing job!! Not only did they clean my ring, they inspected it and addressed the concern for worn prongs on my center diamond. The staff were so friendly, very helpful, and kind. They had a table with refreshments and were eager to share them with us. While we waited a minute for the ring cleaning service, we looked around and enjoyed the food they offered. Such a great experience.

Ja
Review №21

Amazing place! I had a problem but the associate there made things right! Super nice and very helpful!

Me
Review №22

Wonderful customer service. Jesse helped me find exactly what I was looking for.

Ra
Review №23

They break watches and dont take responsibility for fixing them. Go to Times Ticking in the same mall, down the corner from them. They know what theyre doing and repair anything they break without any hesitation. They even gave me a deal once I told them about Morgans lack of character.

Su
Review №24

By your favorite lady, as many diamonds as possible, at Morgans. They have jewelry for every occasion, & no occasion. Wow! I need them all.

Sa
Review №25

The people at Morgan Jewelers have really taken care of us. We found both my ring and my husbands ring here. And we were so comfortable here. There was no pressure and no judgement from the salesmen, and we were both able to quickly find our rings without hassle. And best of all? They listened to and heard what we wanted, they stuck to our budget, and were genuinely excited for us. We love Morgan!💕

Jo
Review №26

Zack Phillips, Store Manager was fantastic. He was genuine, very polite and sincere. He was upfront about deals. He made my wife and I feel welcome and wanting to come back to see him. Highly recommend this manager.

Sa
Review №27

Zack is AMAZING! We live in Wisconsin and had to send my husbands wedding band in to be fixed (he does construction and always wears his ring so it actually held up well) but Zack was so helpful and nice when I called to ask if they could fix it. Even though were miles apart, Im so happy we purchased his band from Morgan Jewelers! Great customer service.

Kr
Review №28

I had a great experience with Morgan Jewelers! I had some rings from my grandparent and wanted to make changes to them. Kara had great suggestions and the pieces turned out great. Also, the price was very reasonable. I have enjoyed all the Sales Associates I have encounter there.

Li
Review №29

Zack Phillips was wonderful to work with at the Newgate Malls Morgan Jewelers location. I was helping collect donations for Davis High Schools band fundraiser, and he was so willing to help out for a second year in a row. We will definitely go to Morgan Jewelers for our future jewelry needs!

as
Review №30

My mom requested a change to her wedding ring shortly before Christmas. Ty was very accommodating with the design I had in mind and sent the ring off to the designer. Ty sent me the sketch of what the ring would look like all finished. When I picked it up, the ring took my breath away it was so beautiful! If youre in the market for jewelry, go see Ty at Newgate Mall Morgan Jewelers. You wont be disappointed!

Br
Review №31

They have the rudest staff at this location. My wife went to get her 6 month cleaning on her wedding ring, to comply with the lifetime warranty. She handed the service record over as well. The lady at the counter snatched her ring and service record from her and questioned whether or not it had been 6 months without even looking at the record. Needless to say, the ring came back looking more dingy than when my wife gave it to them. Morgan Jewelers as a whole has lost any future purchases from us, and believe me, my wife loves her jewelry!

Ke
Review №32

Had my ring professionally cleaned for the first time in 8 years, when I got my ring lol. It definitely needed to be cleaned and they did an amazing job!! My ring is so clean and sparkly again. The lady that helped us was very nice and we enjoyed looking around while we waited, which wasnt long at all.

Au
Review №33

I got a gift card to Morgan Jewelers, so I went to Newgate Mall to see what I could find. One of the workers helped me find something in my price range. He was very respectful of my budget and didnt try to sell me on upgrades that would put me over the top. He suggested a design idea that would go with my current jewelry. When I came back a couple weeks later I had another positive experience with the owner. I really felt like they were there to help, not just to sell me stuff. It might be a while before I have money to spend there, but Id definitely go back.

Da
Review №34

These guys are awesome. The manager there is super helpful and really nice. He polished my ring for free, and offered to have some wedding bands removed for a lot cheaper than the other places I went. The store is always willing to work with you and help you in anyway they can. I highly recommend them.

Be
Review №35

Took my grandmother’s aquamarine ring down to get cleaned today. I can’t believe how quickly I was able to get in and out. The staff was friendly and quick to assist. The wonderful woman that cleaned my ring even complimented me on it which left me feeling so proud to be a customer. Thanks!!

De
Review №36

The manager Zack was great and we had another sales man help us as well and they were just quick and amazing loved the customer service we had to order a new size ring and it was painless and got to us super fast.

Br
Review №37

Customer service was exceptional. Thanks for all your help and expertise Kara Lochhead...

Al
Review №38

The staff was great! I got my jewelry cleaned and I was very satisfied. Everything turned out beautiful!

Da
Review №39

Walked in and was quickly served. I needed a ring cleaning today. They did a great job - the ring looked brand new!

Ra
Review №40

A special thank you to Zack Phillips, manager of Morgan Jewelers at the Newgate Mall for donating 2 appraisals for St. Joseph High School Spree Benefit Auction.If you are in the market for jewelry, visit Morgan Jewelers at the Newgate Mall and ask for Zack or any of his professional staff for honesty and integrity whether you want to spend $20 or $20,000 they will treat you like gold.Thanks again Zack,Ray and Liz Bertoldi

Sh
Review №41

Morgan Jewelers is the best jewelry store I’ve ever been too. The environment is so inviting and pressure free. Zack assisted me in finding the perfect ring for my fiancé. He was so patient, professional and friendly. The biggest thing that stood out the most to me is that he didn’t try and sell me on the most expensive ring they have just so that he can bonus more. I would definitely recommend everyone to Morgan Jewelers! :)

Ki
Review №42

Stay away, if youre a female. My wife just went down today to purchase a ring ($49) and the guy behind the counter required $40 on top of the purchase to size and provide warranty or just the $35 to size the ring. My wife asked for the first time purchase it was required to pay $35 to have it sized. He said yes. She politely said no thanks and walked out the store. In her frustration, she talked it over with a male friend who in-turn called the store directly and talked with a sales person who said there was no fee for sizing the ring during the initial purchase. This looks to be one of those scam scenarios where the seller is taking advantage of the female gender. Absolutely, it is. She went to the competition and they had the same ring for half the price and would not charge to have it sized. So, when youre looking for a ring, go somewhere else before going to Morgan Jewelers unless of course youre a male.

Sh
Review №43

Morgan Jewelers in the Newate mall is my favorite location!!! My husband bought my engagement ring from here years ago and made such a great connection with Zach, a salesman. They have always been so great to us with repairs, cleanings, and inspections. I highly recommend this location. Great people to work with and a beautiful selection of jewelry.

As
Review №44

Love my ring so much! The lady who helped us was super nice. Only sad part is is that I was told it would be there either Tuesday or Wednesday so I was so excited and called just for the heck of it on Tuesday to see if it was in. They told me that they had no orders in today so not to call and bug them. I thought that was extremely unprofessional

Jo
Review №45

Edited: upon hearing of the experience I had the other day I was immediately contacted by Mike from corporate and put in touch with store manager Zack. Both of these individuals really know how to treat a customer. I was blown away by how far above and beyond they went to ensure I was taken care of. Customer for life!

Ra
Review №46

Found the perfect Mother’s Day gift and the staff helped us find jewelry within our price range. I love the beautiful packaging that came with our purchase, the little pouch and box adds a special touch.

Mo
Review №47

As a younger women I was nervous to go ring shopping and get screwed over. I went in to Morgan’s first and he immediately started helping me and showed me the ring I wanted and told me how quickly they can get it resized. I told him I wanted to go check Kay’s prices before I bought and he didn’t make me feel bad or pressured into buying it. At kay’s I waited 15 minutes just for someone to help me and they had terrible prices. I went straight back over the Morgan’s and he was waiting for me to come back and buy. I was in and out quicker than the time I waited at Kay’s. Thank you Michael!

Sh
Review №48

This is an easy location. The staff was friendly and helpful. Lots of beautiful jewerly!

Na
Review №49

Tyler Hathaway helped me with some loose gems that I had and didnt know what to do with. He suggested mounting them into necklaces and they turned out great! I am super happy with the work Morgans did for me! If you are looking for jewelry, this is the place to go!

Ji
Review №50

Great team at Morgans made my loved ones birthday, Valentines and anniversary the best ever. These special days all fall in one month so my go to team at Morgans put together gifts that are just wonderful. Special thanks to manager Zack for gift wrapping and quick delivery on a short notice.

Je
Review №51

Store manager, Zack Phillips was absolutely amazing at assisting me in what I wanted in the price range that I was looking. The other employees were very friendly and helpful as well. Great store, great prices, great people.

Ha
Review №52

My wifes ring lost its center stone and setting. We had insurance on it, but the people at Morgan got it back to me good as new super quick. Very professional and very helpful!

Ma
Review №53

Mel was very cordial and professional. He was willing to make sure the patina on my antique sterling silver ring will still be intact after it is repaired and clean.

Ki
Review №54

I stopped in to get my ring cleaned and to look at men’s rings. The associates were very friendly and helpful. I would definitely go back.

Ty
Review №55

Zack Phillips the store manager was great. My engagement ring needed to be resized. We wanted to announce our engagement to our families on thanksgiving so he put a rush order on it and made sure we got it back in time.

Sc
Review №56

I had ordered a 22mm metal band on line that was sent with pins to attach it to the watch that were just slightly to long. I came here to get replacements and while I was here I decided to have them adjust the band. Andreas did a great job fine tuning the fit and was a pleasure to talk to as well.

Re
Review №57

Me and my fiance came in this last weekend to look at rings. The store is really nice-clean and inviting. A woman named Kara helped us. She was very friendly and very knowledgeable. We will definitely be coming back.

Ro
Review №58

Great place friendly people

Ai
Review №59

Wow! What an incredible selection of sparklyamazingness! I got married this past May and my ring was looking less magical than I remember it to be, so i heard about their Love Story brand of ring cleaner and I stopped by to see if they could clean my ring. I was greeted promptly and Jessie helped me right away and took my ring in the back . (I was expecting a long wait or having to come back later which would have gutted me cuz I’m pretty attached to my ring lol) but, several minutes later he emerged with a shinier, cleaner version of my ring. Both employees working were so kind and not pushy... I find going into jewlery stores stressfulAnd daunting, because I feel they usually just care about the “sale” at Morgan’s I felt like their main care is the client! And for that, they gained another loyal customer. I definitely willBe back ... to splurge on the many pieces I now have my eye on. Thanks guys! My ring looks sparkly and amazing again!#morganjewelers #alwaysbrilliant #lfthx

H
Review №60

The guys here are super helpful and really nice. I was helped by a younger guy named Tyler. He was super friendly and honest and wasnt pushy at all. He just showed some designs to look at and layer everything out for us. Made it easy.

Pe
Review №61

Just needed a simple ring cleaning and they didn’t treat me any differently than if I’d purchased a bunch of diamonds. Friendly, quick and the results are lovely!

Br
Review №62

The guys at the Newgate Mall store are amazingly awesome. Mike helped me out and Ive known Ty for a few years. I wont go anywhere else but Morgan Jewelers

Ga
Review №63

Morgan Jewelers ROCKs!Mr. Zack Phillips helped my husband buy me a anniversary ring. We took it in to be sized, and by the time we walked out of the store we had purchased a second ring! I love both of them and will return for ring cleaning and future purchases. Very professional and great Customer service.Thanks Zack

Cr
Review №64

Amazing staff and always happy to see you when you come by. Revamped a family ring with them 30 years after it was purchased and couldnt be happier with the results! We wont go anywhere else!

Pa
Review №65

Ive been married for almost 47 years. From the very start, Morgan Jewelers has always been my go to diamond store. Professional service and staff have made me a loyal customer. I highly recommend them to anyone looking for the best quality in jewelry.

Za
Review №66

Mel was great! And we love the ring! He was so friendly and very helpful in finding us exactly the ring we wanted. We are so happy we found Morgan Jewelers!

T1
Review №67

Amazing experience every time. We have had my ring sent off many times to be resized and soldered together. Always comes back perfect, and free!! (With purchase of the piece of mind) very worth it. We have never had a bad experience!

As
Review №68

My husband broke his ring several months ago and thinking there was nothing they could do we just put it in a drawer and figured we would get a new one later on. Well cleaning out our drawer I came across it and knowing we were headed to the mall I put it in my pocket to just see what we could do. We walked in there showed and them the broken ring. I cant remember the gentlemans name that helped us but he started explaining some options of buying a new one and getting a warranty when the manager walked over and told him to just swap us out for the same one as long as we purchased the warranty on this one!! $40 for a brand new ring! We will take it!!! Honestly I was so shocked! This is definitely a place we will recommend to all our friends and family! Thank you so much Morgan Jewelers!

He
Review №69

While I was at the mall I had the chance to have Tyler Hathaway help me with any questions I had on jewelry. He is very patient, kind, respectful and helpful on anything I needed help on. I will highly recommend anyoe looking for jewelry to go there and ask for him to take care of getting what they need.

Ch
Review №70

Professional and great service. I would highly recommend!! Zach is the best at taking care of customers.

Sa
Review №71

We had the best experience at Morgan Jewelers. Ty helped us an he was so kind, he listened an wasnt pushy. Im picky an we looked at a lot of rings. He was very patient, I decided to look at another place close by to see all my options. We came back to Morgan Jewelers because the man at the other place was pushy, an he seemed annoyed with my pickiness. Im so glad we went back to Morgans. They have my business for life. Thank Ty for being to awesome!

Am
Review №72

My daughter loves her new necklace! She enjoyed picking it out for her birthday!#lfthx

Ha
Review №73

Took my ring in to get cleaned today. The employees were friendly and helpful. My ring is clean and shines again! Thank you!

Am
Review №74

TERRIBLE COMPANY!!! Do not invest your hard earned money into this jeweler. They sold me a blue diamond that is irradiated and never disclosed that it was not a natural blue diamond (big no no with the federal trade commission). I had previous problems with a setting as well. They had multiple chances to be honest and havent been. They are not honest and their products are not quality. Go to anyone else!! Update: Oh and even after i sent in documentation to them proving i knew the scam they had ran on me, and reported them to the better business bureau, they still wouldnt even attempt to rectify the situation due to the fact that they sold me the ring 7 years ago under false pretenses. Federal trade comission here I come....PS isnt it funny that all of the complaints are met with a very generic response from the company when leaving a review? It just further proves my point...

Ke
Review №75

Great customer service, they take care of all my watch band and battery needs. I reccomend Morgans as a great local business.Thanks Mr. Phillips

Na
Review №76

The store manager, Zack Phillips, was as friendly and professional as my husband told me he was. I went in to look at men’s wedding bands and he showed me the perfect ring! I will continue to shop at this Morgan’s Jewelers instead of other jewelry shops than I used to.

Pa
Review №77

Jesse and Tyler were so helpful and knowledgeable! Shopping for high-end jewelry is a little intimidating, but these guys made it a fun experience. Definitely will be returning - thank you!

Au
Review №78

My husband & I worked with a nice gentleman named Mel. He was great. Very nice. Always called to let us know when our rings were ready.

Li
Review №79

Zack Phillips is our go to guy. He takes the time to get us what we want. Jewely repairs are back when promised and looking brand new! Zack is always happy to take good care of you.

ty
Review №80

Had morgans resize my wifes ring and it came back looking better then new. Love the work they do and the price can not be beat especially when they do such great work. I also got my wife some nice diamond earrings and myself a bulova watch.

La
Review №81

After a mistake on Morgans behalf I left a bad review and severed my relationship with my favorite jeweler. Immediately the GM, Mike, and store manager, Zack, contacted me and made things right. Thank you Mike and Zack! I truly didnt want to live without Morgans 💜💜

In
Review №82

Best way to say I love you or Im sorry.... she doesnt want flowers.

D'
Review №83

I went to look for a Valentines day gift with my son for his girlfriend and the sales clerk was so helpful and helped us find a great Valentines day gift shell love.

Ch
Review №84

Jesse is the best sales person ever. Been a repeat customer..hes the go to man at Morgans. Great customer service!!

Ry
Review №85

Super friendly staff. Got our rings cleaned, they were quick and helpful.

Tr
Review №86

Incredible selection and top notch service! The manager, Zach, went out of his way to make sure we were well taken care of.

Yv
Review №87

We dont do business with any other jeweler. Zack is especially knowledgeable about quality and value. Service is excellent.

Do
Review №88

Ty helped my find the engagement ring I bought my wife. She loves it! And I’m getting totally laid on the regular thanks to Morgan Jewelers!

Ha
Review №89

I am very disappointed with Morgan’s jewelers. I’ve had my ring for only 2 years and within the last year I have lot 5 diamonds yes 5 FREAKING DIAMONDS fall out. We have a warranty but let me tell you I shouldn’t have to bring my ring back five times to get fixed and more after that. When I went to see if I could trade in my defective ring they claim they’ve changed their warranty policy and now I can’t afford it. This is ridiculous if you have discontinued a ring then maybe a customer with a problem should be taken care of. Especially if your damn ring is losing diamonds all over the place when you don’t even do anything to make it lose them! 🤬🤬

Ju
Review №90

I have gone to zach Phillips for years. I have bought several rings and earing sets from him he always take great care of me. I highly recommend him to everyone.

He
Review №91

I have never been treated better! Morgans is the only place I will shop. Kara is always helpful even when Im not buying.

Am
Review №92

Staff was so helpful and nice . Had my ring cleaned, and I love their jewelry cleaner !

Ki
Review №93

Professional cleaning was brilliant!! It sure made me smile to see my ring that clean again!!

Br
Review №94

The store manager Zac Phillips makes it a great customer experience when buying jewelry.

Li
Review №95

I needed a ring cleaning and as I walked in I was greeted with a smile and they cleaned my ring right away

Ka
Review №96

They do great on my jewelry or just buy some new stuff.

Jo
Review №97

Always impressed when we come in here by the quality of the staff and the deals they have...love the services they offer and would never go anywhere else....truly feel like.im one of the family when I walk.in....

As
Review №98

Never had a bad experience! Sales staff are always friendly and eager to help!

Ka
Review №99

Ive used Morgan Jewelry Store for years. I go to this store because of the management & the service I receive from Zack Phillips. I receive the best service Ive ever received.

da
Review №100

Told me my watch was a fake. Got it from the manufacturer store but ok. And they charged me 20.00 for a battery.

Information
27 Photos
100 Comments
4.6 Rating
  • Address:3651 Wall Ave #1024, Ogden, UT 84405, United States
  • Site:http://morganjewelers.com/
  • Phone:+1 801-394-0906
Categories
  • Jewelry repair service
  • Diamond dealer
  • Jeweler
  • Jewelry store
  • Watch repair service
  • Watch store
Working hours
  • Monday:10am–9pm
  • Tuesday:10am–9pm
  • Wednesday:10am–9pm
  • Thursday:10am–9pm
  • Friday:10am–9pm
  • Saturday:12–6pm
  • Sunday:10am–9pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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