Like many others have said below, I dont understand how a business can operate like this, let alone be used/referred by a home warranty company (which I think are also scams). Anyways we had an issue with our fridge and Tom came out to take a look at it. Nice enough guy. However everything after that went downhill. It took over 5 months to get someone back out. Whether this is the insurance or a plus scheduling I’m not sure. When the “tech” did come back out finally to replace a part, it was something completely different and unrelated to the actual issue we were having. Also the tech proceeded to use our sponge in our sink to wash whatever he wanted to. Then grabbed our roll of paper towels and used as many as he needed. This is the most unprofessional place I have ever dealt with. Avoid this place if you value your time or home.

Very unreliable company. They run a scam together with Home insurance company. Was very aware given the 1 star rating on Google and Yelp for this business. I have cooktop issue for which the technician came and told that the burners are bad and will need to replaced.2 months down they told very different story to Insurance company and stated they can not access the cooktop serial and model no which was never brought up by the technician.I am going to write a complain to BBB and should look into taking further legal action to get their license suspended.

Avoid this company if you value your time.Was referred to this company by my home warranty repair. I called on a Tuesday morning, and was initially told theyd be able to come the next day. They called back a bit later to actually schedule, and I was told the first available appointment was Friday, between noon and 4pm.I called Friday morning to confirm the appointment, and was assured the technician would make the appointment.Tech was a no-call, no-show Friday, and the office closes at noon, so I wasnt able to contact anyone about it.Got a call from the office Sat morning with no explanation as to why the technician missed the appointment, other than he was held up. Rescheduled for Sat at 1:30pm. At 1:45, I called the office and the appointment line and got their voicemail.Tech was 40 minutes late, showed up on a motorcycle, no tools and no uniform, with no excuse or apology for being late. By this time I had called my home warranty provider and gotten a new referral.This is an extremely unprofessional business. A Plus? Still living in the phonebook days, huh?

Please steer away from this company. They are unresponsive and unethical. After the first visit, they were to file with the home warranty company to have other parts of our over door replaced. I called and called to find out status, then after two months finally was able to speak to their manager.....who then lied to me. The Manager mentioned she had filed the approval with my home warranty company, which was not the case. Approval was never filed. To this day they still have not responded with their plans on fixing the oven door.Please stay away. A waste of your time. Mine is being wasted having to deal with their ineptness and lies.

Lack of service never answered the phone.

Most unprofessional company Ive ever worked with. Tom was completely incompetent. He left the house without testing the range after working on it resulting in the range was disabled for a week. Then blamed me for not fixing his screw up, leaving without making sure the range was safe. What kind of tech would leave a range in an unsafe condition? The office didnt care at all when I initially asked for someone to come back and check the range. Dont ever use this company if you value you home and belongings.Update: I had a second appliance company come out. A Plus was wrong in the diagnosis of the issue and would have ordered the incorrect parts if I had not replaced them.

The absolute worst customer service I have ever encountered. Technician was rude and disrespectful to my wife, bordering on threatening. Management is also rude during phone interactions and never returns calls (expect 10+ calls/ messages to get a call back). To top it off they didnt fix our fridge and never showed for a follow up appointment we scheduled. Absolute waste of time and money.

Worst experience with an appliance repair center!! They quickly came out to diagnose a fridge issue to collect their trip fee but never followed through. I called back for over two months asking for repair parts status and was told repeatedly that I would be called back the next day with an update on my ordered parts. They never called me back once! Sharon the manager kept claiming that the parts were made overseas and that no matter what repair center I ordered through I would be facing the same wait. Finally after a few months I decided to cancel the repair request and had my home insurance provide me with a second vendor. Vital appliances came out the next day, figured the issue out, and had everything repaired and in working order within 3 days!!! I had wasted months with this horrible company waiting when I could have had everything resolved in a few days! Stay away from this company! You can request your home warranties dont include them in your preferred vendor list if you need any appliance repairs.

This people has no compassion at all, I called to follow up for the schedule repair to find out the time window because my daughter was rush to the hospital but the person on the phone she didnt care! until I stop her and saying she didnt have any compassion at all!!!! She said they are busy!

Same as the other reviews. Home warranty call, took my money, basically refused to fill out a simple form so that the oven could be replaced. When i call nothing but attitude and excuses. This place is a fraud

Worst experience with an appliance repair center!! Alex doesnt know anything and he just going around stealing from customer because that is all he does by doing improper reports.

Worst ever I don’t even want them back in my home! Was told my washer would be perfect in a few days when they didn’t call I followed up and they said oh that’ll be at least 10 to 11 days who is going to tell me? I spoke to the manager and all she did was argue with me. Rather than excepting responsibility for the timeframe that they gave me she blamed the poor tech. Really it was her lack of excepting responsibility that ticked me off the tech was fine. I have a warranty through American home Shield I will call them but please please please do not use this company. Nightmare!

I am not sure how this company is still in business. I have been working with Sharron for over a month trying to get my oven repaired. First they took forever ordering the part. Then they ordered the wrong part. Now they wont return my calls or answer the phone.

The worst, Sharon is very rude, doesnt return calls as promised. Always an excuse as why she forgot to call back. They need better customer servce and more professionals if they want to stay in buisness.

Oh my goodness. I had the craziest repair experience that Ive ever had in my life! Our landlord called in an appliance repair as requested due to the dishwasher backing up with stinky nasty water. We just moved in a couple months ago and noticed a foul smell coming from the dishwasher after it was run. We put a cleaning pod in there and ran it through the sanitize cycle. Smelled great for a while, then backed up again, tried that a few times but would not fix it. A Plus came out. Looked at the dishwasher for 10 min then said theres no way this dishwasher has been run in 6 months. The look on my face must have been priceless because I was soooo confused. I said, no, weve definitely run it because I thought perhaps it was just old water. He said no thats impossible. Again thoroughly confused I said uh... yes we definitely did. I even showed him the open bag of dishwasher pods. At this point I am beginning to realize hes basically trying to say Im lying without directly saying it.... but I can read between lines... the massive obvious space between the lines. We go back and forth a couple times as I try explaining that I am not in fact a liar and we did in fact run the dishwasher. It is not making a dent in this guys certainty that I am lying for no apparent reason. (side note, why would I go through the trouble of calling a repair shop without pushing the start button on the dishwasher?? big ol smh) Any ways I try to steer the conversation to more constructive areas by saying, ok so should I call a plumber? perhaps its backing up from the plumbing? But he is not phased, he is firm in his commitment that I am some sort of psychopath that has nothing better to do than call and wait 5 hrs for appliance repair men to come out to a fake call. He tells me no, no issue with the plumbing there are back up valves that prevent that. I say ok well is it possible that the back up valves are failing. But once again I am told no, theres nothing wrong with anything. At this point I am at a bit of a loss for words. But, then he throws me a curve ball. He adds in he cant touch anything else because I had taken the trap out of the dishwasher (thats the small filter that catches food etc so it doesnt clog the appliance). Yes I did take that out, as you are supposed to clean it and it would be the first place you check for clogs. I try working through this but hes not having it. He says ok thats pretty much it and straight up walks out the front door, doesnt leave a receipt, work ticket, work order, nothing. Just walks out and closes the door behind him. Well, needless to say I am now documenting the dishwasher running, in between cycles, and will be videoing the back up as it happens again. I have to agree with a previous reviewer, how in the world is this place still in business.

If I could give less I would. F this place. Avoid this company! Horrible! DO NOT USE THIS COMPANY!!!!

Service technician was an absolute idiot! To go along with that he told us that the water filter was crappy. After three different filters its still the same.It was to hard for him to bend down and have a look to see if it is an issue with the mechanism.On top of that there customer service to address this issue keep saying its not our problem!

TOTALLY DISGUSTED WITH THE BLATANT LIES AND COMPLETE FAILURE TO RESOLVE A SIMPLE HOME WARRANTY AUTHORIZATION FOR A REPAIR ORDER AFTER 90 DAYS . WE ARE STILL WAITING FOR A RETURN PHONE CALL. WE PLACED DOZENS AND DOZENS OF CALLS TO SHARON, ALWAYS THE SAME STORY, IM WORKING ON IT AND WILL CALL YOU BACK NEVER CALLED BACK, NOT EVEN ONCE, HOW ARE YOU IN BUSINESS???