Yesterday my husband and I went to four different tile stores in Ocala. We have a small project and we’re shopping for some bathroom tile. Out of the four stores we went to Trinity Surfaces was the only store that was helpful. The young lady that greeted us was pleasant and professional. We have never purchased tile before so we appreciated her patience and the time she took to offer helpful suggestions. The showroom is large and allows you to see many different possibilities. I was great to see some unique offerings also. Based on my shopping experience Trinity Surfaces is the only tile store I would recommend.
I bought over $400 of Travertine sills for our Window replacement project. It turned out that they didnt need to break the Marble we had and replace it so I need to return the sills to Trinity in Ocala. Ive battled them for a couple months now and they will not let me return it. Ive called many people who just tell me to call someone else. I asked to talk to the owner who conveniently is never there. They can resell this travertine - I can not! I will never deal with this company ever again.
Huge showroom full of beautiful tile, etc. Excellent support staff.
Walked in not knowing if they even sold retail. Staff was extremely helpful and we had everything we needed to do our backsplash within an hour. We never felt rushed, they answered all our questions and they made us feel good about the design choices we had made! I won’t go anywhere else for tile now :)Also, so many choices it’s overwhelming and amazing at the same time!Thank you!!!
Exceptional unloading, 15 min and out...trucker friendly, ample space, nice and clean.
We had a very good experience with Trinity Surfaces! Veronica Rosa was exceptional to work with. She is very personable and her objective is putting the Customer first! She gave us multiple ideas for our tile and backsplash and ordered larger samples directly to our house to make it easier for us to decide. We couldnt be happier with the floor tile and backsplash she helped us pick out! We are so grateful of Veronica and the entire Trinity team for their patience and Customer service! Thanks again Trinity Surfaces for making our experience a great one!
If you work in commercial flooring, getting pricing from this company is a living nightmare. I emailed 5 people in my original pricing request and didnt hear back from anyone for over 24 hours. This is even after I stated in my original that our bid was due the next day. These employees are Jeanille Thomas, Jason Weeks, Elizabeth Chambley, Scott Glace, and Cheyenne Goodman. You are all terrible. After sending multiple follow up emails, I got on the phone and got Jeanilles voicemail. Very helpful Jeanille. This is not our first time having difficult getting pricing from this company. I still would not have pricing if it wasnt for the angel in customer service named Brad. Brad, you are amazing.
A wonderful experience with Veronica helping us select tile for our shower remodel. She was very patient with me. Also thanks to the guys in the warehouse for their help. Everyone made this process very easy and enjoyable.
Ive been dealing with Trinity tile now on a commercial basis and I work with a counter man his name is Tristan he is on the ball you can call a lot of places and leave a voicemail and you never hear back from them. He has helped me out of so many jams they need to model after him. I can go on and on. Also they carry the highest quality products available out there. .My name is Jay A Quality Pools, Ocala,Florida
It is the best place to buy tile they have a great selection.Jerrad the contractors sales person really knows what he is doing
Veronica was the most helpful and knowledgeable person about tile and preparation I have dealt with in a long time.We were there may be 20 minutes and Veronica had our order ready and we were out of there.Trinity should be proud to have an employee that can serve their customers needs and that customer has everything they need to do a quality job.
Great place to get quality tile, Veronica is awesome to deal with and can match any style with your decor. I go no where else. 👍👍👍
The products they have are breathtaking and the staff is so helpful.
Great counter people Tristan always on point and helpful
Great service they where able to get in the product i needed. So i will be going back for future product needs..
VERONICA IS WORTH A MILLION..SUCH AN ASSET TO TRINITY
Great Services
Great people and wonderful service!
Good costumer service
Excellent service
Anything you could want.....
Checked in at 0800, checked out by 0840.