Good service here. I have little faith in the big wireless brands, but if I wasnt already married to my service, I might consider Verizon. Helped my spouse hook up her new phone quickly and with little hassle.

Super helpful- I was panicking a bit about upgrading my phone for the first time in almost 5 years. Taylor was super helpful and friendly. I highly recommend her service.

Excellent service representative. Tried to help me solve my wifi issue.

Wonderful service. Linwood was very friendly, knowledgeable and helpful. We will certainly return to this Verizon store and ask for him. He was very clear and honest. He answered all our questions and made sure we bought the phone and service we needed.

Linwood at Oakridge Verizon store was so helpful with everything I needed. Super nice guy. And would definitely recommend working with him.

Linwood did a Great job assisting with my billing issue. I highly recommend his services. He is located at the Verizon store in Oak Ridge TN.

Cant say enough to praise the two associates that helped me this morning. Im traveling for business and needed an immediate replacement for my broken phone. Was given a couple of affordable options and they assisted with getting all of my information transferred to the new phone. We made a few tweaks to better manage the cost of my Verizon account, and made the switch to a 5 G phone, NO UP SELLING Here, just straight forward budget conscience options that would get me back in the game right away.

The best service ever. Ask for Linwood Crowder. He had had the best customer service in transferring our number to a new phone!

Eric Finley is AMAZING! Answered all of my questions and made sure I completely understood how to use my new device. I definitely recommend him if you need any help with your account/devices. My father was a salesman and it was fun watching Eric work. He’s a great front for your company. You should be proud.

STAY AWAY FROM VERIZON. This is more so about Verizon as a whole, and not this particular location. I had to cancel Verizon for having them around less than 30 days because the service was SO AWFUL. I had called multiple times and they upsold me, still not fixing the issue, and I finally had to cancel and go somewhere else. LOANDBEHOLD they bill you for the ENTIRE billing cycle, regardless of when you cancel! I dont see how this is legal, but apparently its in the fine print. DO NOT GO WITH VERIZON! this is a terrible business practice, and Im so glad i didnt get a new phone through them so Im not STUCK. Verizon used to be the best but not anymore. We are reliant on our phones, I cant have a phone that wont even load google because the data coverage is so bad!

The best experience I have had! If you ever come to the Oak Ridge store please make sure you request Linnwood Crowder. He was supper nice and very helpful. He answered a the questions I had and made sure I got all the deals. I highly recommend asking for him if you ever come to this location.

Trey at cellular sales/Verizon is incredibly unhelpful. He lacks basic customer service skills, knowledge of in store products and has consistently failed to meet bare minimum expectations for the role he was hired to do.Between snarky remarks, refusing to resolve (what should be a simple issue) and delivering one or two words responses; he is the ONLY reason my family of 5, and the company I work for will be Termin if services with this company. I asked to follow up with management, to which we replied “we don’t have a supervisor, ask anyone here. We make our own schedules and don’t report to anyone directly” what an incredibly childish and irresponsible thing to say to a paying customer that needs help. My husband and I have had previously great experiences there until now. It only takes one below average employee to ruin a company.IF YOU SHOULD GO TO THAT PARTICULAR STORE IN oak ridge - consider giving your sales to any other representative*** with his poor attitude, and superior attitude; apparently he doesn’t need the money.

Linwood did a good job. Enjoyed his professionalism. I will refer him to other people on buying a phone. Hes a real good person.

I came in and worked with Adam Houser. The issue had been outstanding for a month. I came in Sunday, Monday and today. I worked with FOUR different people on Sunday, one person on Monday and today with Adam.He successfully solved the problem and I am so grateful. This has been such a maddening business. He did a really good job helping me and was very digilent and very professional in the face of a very angry woman who was ready to scream. Thank you Adam.

I came in to make some changes to my account and Linwood was very helpful. I could not have asked for better assistance. Highly recommended!

I came in to Verizon to get a new phone and Linwood was very helpful. I would recommend that you consider stopping by the Oak Ridge store and asking for him if you need assistance and want to do the same.

Came in to the store to activate a phone and buy another. My salesman was Linwood Crowder he was very pleasant and helpful would recommend asking for him.

Cody Davis did an outstanding job helping me with my new phone today. He was extremely professional and truly knew all facets of my phone. He even helped me set up my phone to work in my car! I certainly couldn’t have had a better experience with this representative of Verizon. I appreciate his kindness and willingness to help me and my husband with all our phone needs!

Linwood has the patience of Job. It took me forever to choose what type phone I wanted. And he was so helpful ah patient. I would buy from this store anytime. THANKS LINWOOD!!!

I had a great experience at Cellular sales in Oak Ridge! Linwood is super helpful and knowledgeable and is very easy to work with.

I came to Verizon to check on some charges and was assisted by Linwood Crowder in the store. He quickly suggested a solution which satisfied me greatly. Thank you.

I came in for help with changing out a bad phone and resetting the replacement phone. Linwood Crowder was very patient and extremely helpful with the change over. I felt bad about him possibly missing a commission sale but he took it in stride and made me feel less apprehensive about taking up his sales time.

Started process to replace a broken phone, changed my mind and was told process could not be reversed and have to pay phone off on spot, or salesman would have to pay it himself. Ridiculous policy if it true and will be dealing with this I am sure this week directly with Verizon.

My current phone had an issue where I couldnt call or text. I bought a new phone online but was still having issues. Linwood Crowder was able to help me get a new SIM card installed and recommended a product to help keep scratches off of my new phone. He was very patient and professional when helping me.

A huge thank you to Amelia for her outstanding help. Professional, friendly, patient and knowledgeable... youre the best!

Service was excellent. WiFi wasnt working but Linwood was able to fix it. He also added a new screen protector for my phone. Linwood was great!

I had a great experience at this location. Mr. Linwood Crowder was super helpful and it would recommend his assistance with whatever your mobile needs are!!

Mr. Crowder was very patient and the process was very smooth in getting our phones upgraded. Thank you for the help and conversation.

Linwood Crowder was probably one of the best Cell phone representatives I have ever worked with. He went above and beyond to make sure I had a great experience. Kudos Cell Sales

My daughter and I came into the Oak Ridge store to upgrade my phone. Linwood do a good job and helping us find the right phone and getting our information set up.

I usually dread going into one of these places but Gina made the experience quite pleasant. She really knows her stuff and that was very helpful when it came to choosing the best phone for me. I couldn’t get everything done that I needed with my plan while I was there that day and she gave me all the information that I needed to do my part at home and even gave me her personal number to call later so that she could help me get everything set up. You sure don’t get service like this everywhere! I would definitely recommend this store and you can bet that I will be a return customer!

Extremely helpful and knowledgeable. Walked me through models and options. Great experience

I walked into the Verizon store in Oak Ridge upset about a phone I had just got last week, problem after problem. I was greeted by Gina. She was absolutely wonderful. She was able to get me a different phone and helped me get it set up. She is also super sweet. Made my experience so great. Cant thank her enough for all of her help. Thanks again Gina you are awesome.

Came not learn how to use my new phone. Longwood was very professional and helpful. He has been the most helpful person. Have been taken care of by 4 people. He is the only one who actually took care of me.

Very happy. Chad as well as the others working this day were extremely helpful.

I was having a sim card issue and Linwood was able to correct the problem and insure that there were no other issues. I am very happy with his customer service. Customer service is the reason I switched to Verizon in the first place

Great service and Linwood Crowder was awesome.

Techs were very helpful!!

Came in for a new phone. Great Custer service from Linwood Crowder

John was awesome! He is super professional and respectful. He did a great job in assisting us. He is personable and jovial. He knows his stuff. If you can find more employees like John, Verizon would be a much better place. After exhausting customer service calls in the past, it was quite refreshing to have a professional like John to take care of us. Seriously, he rocks! Thanks John! Hey Verizon, give this guy a raise! (Disclosure: we are not related and we never met this man before today-he is that good)

My phone desperately needed replacement. It had a cracked screen and was S L O W to the point leaving me to swear profusely. Not being remotely savvy with anything technological, I delayed until it was barely functional. I walked into the Verizon store in Oakridge and said it was time for a new phone. Linwood was the angel that helped me out. No judgement at my tech insufficiency, not an iota of feeling he was either exasperated or secretly ridiculing me in his mind. He offered simple kindness and HELPFULNESS. He walked me through each step and set my phone up for me... Which I had dreaded to do. Thank you Linwood!

Totally unwilling to help with a tech support issue. They were rude from the instant I walked through the door. Never going back there.

I came into Cellular sales Verizon needing a insurance replacement for my sons phone. Linwood showed me how I could buy out the old phone and upgrade in the store that night for about the same price. I would recommend the store and Linwood to anyone needing a new phone or tablet.

My wife and I came in the store to update my familys account. Mr. Linwood Crowder helped us change to unlimited data and text, and in the process helped me upgrade my phone, set up auto pay, purchase accessories, and take advantage of several promotions and discounts. We left very happy. Linwood was extremely helpful, competent and friendly. I would definitely recommend this store!

They got my phone back on line. Great job Jesse, thanks.

Marc Cooper great service, veryEfficient. Best service ever at a Verizon store. Would recommend highly for any one needed quality help for their phone.

To the oak ridge store manager, Trislin is an asset to your store. She has a wonderful personality for handling the variety of personalities that the public brings through your door. She is knowledgeable of cell phone products in name and function. She made us feel special and welcome for coming there. She solved our cell issues. We left happy!! Excellent customer service, thank you Trislin.

I came to pay my bill and get some news apps off my phone.Linwood show me a good phone and i tool it.

Great service always. Linwood Crowder was awesome. Recommend highly.

Its what it is, the evil you know

The best experience I have had with a cell phone service. They went out of their way to help me.

I recently bought a phone but had forgotten to use my Verizon Up rewards so I went in to see Elliott Duncan at the Oak Ridge store. He was so kind and helpful, making me feel like I was the most important customer. Elliott was very knowledgeable and was able to help me with any and all questions. He didn’t try to rush through and I appreciated all the time and considers he gave me. He resolved my issue and I recommend stopping by to see Elliott or any of the Oak Ridge associated with any of your Verizon needs. I am thankful for considerate folks like Elliott Duncan

They dont seem to know their products all that grand, sadly Ive gotten 2 sets of phones from them within a 24 period and neither set was what they told me I was wanting, maybe the 3rd set I get tomorrow will be the keeper of not they can give me my money back

I worked with Matthew for a new iPhone 11 Pro device for my wife and I, not only was he super entertaining and engaging, but he was super knowledgeable and helpful to get what we wanted taken care of. I’ll never shop at a Verizon location other than this one. A customer for life

Lousy. He tried to sell me a phone instead of trying to help me fix my fairly NEW phone

Professional, friendly and knowledgeable. Very helpful great service.

Josh Squire was excellent in assisting me with my new phone and watch. He was very patient and courteous walking me through each device. He is definitely an asset to your company! Thank you Josh!!

Held a phone for us and were extremely helpful in transferring everything. Very good customer service.

Christian Cooper and Brian Smith took excellent care of me and my family today!! Our daughter’s phone was outdated and screen cracked. They were able to get her a new phone with an affordable plan. Thank you for explaining everything in detail and taking time to help. You guys are fantastic!! This is why we do business with Verizon!! Great people!!

Gina Hawley was so extremely knowledgeable and helpful if I could have every experience with Verizon like I had today with her I would stay with Verizon forever!!!

I took my phone in a few days ago and I feel like that the person that was helping me did not do to his absolute best cuz my phone was locked out and I did not have a password and he kind of blew it off. So the next day I went to the Alcoa store and within 10 minutes they have my phone back up and running but he tried

First time customer at the Oak Ridge store, and I have nothing but great things to say about the store and staff. Specifically, Gina Hawley, our sales associate, was truly amazing. Gina was extremely thorough in assessing our individual cellular service needs. By taking the time to identify the best and most cost effective plan given our situation, she ended up saving us a significant amount on our monthly bill going forward. I highly recommend this location and will be using them exclusively going forward.

My Motorola phone was not working correctly and Linwood was a great help. We got new LG G7s phones I hope that they are as good as the one I had in the past. Linwood was very helpful and I recommend him.

These people are con artists, they trick people into discounts. They do not deserve a one star, I am paying $200 on a free tablet. I will NEVER shop here again. Take the extra drive time and go to a Real Verizon store.

Eric Finley, was our salesman, he was very patient, very informative, took time to answer questions. Very polite. Made you very comfortable dealing with him.I wish they were more salespeople like him. Hope he stays in this Oak Ridge office, because he is a asset for this region.

Their customer service is horrible. The employees were very rude when trying to obtain access to my cloud pictures a few days after I switched providers. I would not recommend them or verizon. Simply horrible.Update:No, I will not call you, Verizon. I spent more than 24 hours on hold with technical support last week. Either you would have had the cloud content or not. There was no need for me to have to re-activate my phone simply because someone needed sales commission.

We were about to head down to Turkey Creek, but stopped in Oak Ridge instead, and we couldn’t be happier. Anthony helped us the moment we walked in the door. No lines, no waiting, they did a great job of explaining our options and taking our needs into account. I HIGHLY recommend this Verizon location. Even if you live in Farragut or further. It’s worth the drive to get the attention and good quality service.

Had an unfortunate experience today. Got a new phone about a month ago that has started having issues... dropping calls/losing internet. (LG7 7) I also don’t really like the model so I asked about getting a different phone. I do realize that I had 14 days to return it, which I didnt because I thought I just needed to adjust to the difference ( I had a galaxy S8 prior) So the salesman at the store said I could either buy the phone out for $700 and get a different phone or I could file an insurance claim...which of course would result in me having to pay the deductible. So I asked about the warranty.... he said I would have to contact the manufacturer myself! He did give me the number for LG and the website for filing a claim if I decided to go that route. When I asked why they didnt handle the warranty exchange there, he just said that they don’t. So...less than 30 minutes later Im online with Verizon Customer service and they are happily taking care of the warranty exchange for me. So disappointed that the salespeople at the store were all smiles & super helpful when I was needing to upgrade but now that I have a problem, not so much.

Gina Hawley did a great job during our Verizon visit when we switched from Sprint. She was very helpful and went out of her way to help us pick the best plan for our family needs. She recommended the accessories we needed that would have slipped my mind, therefore saving us time. Need more employees like her. She is definitely better than the Sprint employees.

I was on a business trip when my phone crashed on me. After speaking with several different people, including the Apple store, Travis Turner at Verizon was the first person that legitimately wanted to help me. He got me into a new phone immediately after explaining all my best options and did all the work for me while I waited. I strongly recommend you ask for him next time you go to this store.

Excellent first experience here. Devan is the man to see! helped me out with my brand new phone. I highly recommend Devan to anyone. Thank you very much Sir.

Adam Doughty is amazing, I have all of my services ran through him and he always takes time to review my plan to make sure I’m on the best. (I have 4 cellular lines, 2 tablets, and a watch. All apple). Adam let’s me know about new releases and always takes great care of me.

I came into the Oak Ridge store and Linwood was able to provide excellent service to me. He mentioned a Samsung tablet offer that I took advantage of. Im excited too and look forward to use the tablet for various things. I would recommend the store and then with anyone wanting assistance with smartphones or tablets Etc.

One of the best sales experiences I have ever had. The salesman greeted us at the door and asked us what we were looking for. We were looking for a new Android phone and he proceeded to tell us about the phones and what each one offered. Saved us a ton of time reading specs and messing around with each phone. And yet, while he did this he wasnt pushy or overbearing, just plain ole nice and informative. And the salesman we had went beyond by hanging with us for a few hours to get everything setup. Outstanding service and commitment to the customer. I will definitely go back for future phone needs and hope he will be our salesman for life.

Travis is always so knowledgeable and helpful. He goes above and beyond to answer questions and make sure you understand the operation of your phone as well as the billing process. Everyone is so friendly at the Oak Ridge location. You’re always greeted when you walk in the door even if the sales representatives are busy assisting other customers.

Went to the Oak Ridge store to return my phone. Just felt like it was more phone and more cost than I can handle. I was on day 16 of the 14 day return period. I was under the assumption I had 30 days. Shame on me. They wouldnt do anything. No offer to change the phone, nothing. My bad I didnt read the agreement closely. They basically didnt want to undo the deal. Too much paperwork. Against policy. I have held several sales positions over the years. I was always told make the customer happy. Not the case here. Granted I was upset. I purchased it now Im stuck with it. I have been a Verizon customer for many years. Kelli was the rep I dealt with. Very pushy. She turned my phone off when I went to retrieve it. That way I had to go back to the store and stated she was working past time for her to go home. Another senior citizen and a woman screwed over one more time.

I came in because my old phone was cracked and demolished. We came in much too late. Linwood helped us greatly and even helped us take advantage of some benefits we didnt know we had at our disposal. We are incredibly satisfied and will recommend Linwood and this location to any of our friends and family.

We were looking to upgrade a phone and Linwood was able to help us. He was very friendly and helpful and we will definitely use him again. The new location was also very nice.

We had an awesome visit with Travis Turner at the Oak Ridge Verizon store. I had dropped my phone and had cracked the screen protector. He showed and explained what my options were and I got my new screen saver. Travis was also able to order a part for my husbands phone also. It was so nice to be at a Verizon that seemed to really care about their customers!! We just moved up here and glad to have a great Verizon store to handle our future needs.

My rep, Chevy, and his trainee, Logan, were great. Despite a few speed bumps, they were knowledgeable, personable, helpful and fun. Everyone there has always been so friendly and willing to to what it takes to help their customer. Even one other rep, had a difficult customer, and he held his composure and helped, despite being talked down to, or yelled at. Theyre a great group of people, and I will continue to drive to oak ridge, from Knoxville, to handle phone issues or upgrades.

I came in to replace my phone. The screen had cracked which was causing the phone to activate multiple touch points at once (made it impossible to log-in). I came to the Oak Ridge location because its the only one I found open later other than the mall location (I did not want to deal with mall foot traffic) The customer service was AMAZING! Linwood Crowder was incredibly helpful and professional. He went over my options, offered me awesome promotions, and was patient with all of my questions. Needless to say, this was the right choice, best location, incredible customer service! I would highly recommend this location and its service representatives!

I came into the Verizon store and Linwood help my wife and I upgrade our phones. I would recommend both him and the store to anyone needing to do the same. Excellent service.

Verizon is no longer at this location.

Today I went to the Oak Ridge Verizon store and I have to say Travis made the experience. His detail to Customer Service was great and he even took the time to teach me how to use my New IPhoneXSMax. I am definitely not a techie by any means so that took some work. I love my new phone.... It’s the best iPhone yet

My boyfriend and i had an absolutely amazing experience! We had Michael hell us out and he was very laid back and knowledgeable. I got the new xs and a jet pack, while my boyfriend paid his bill in a very timely manner. We will definitely be coming back in the future for the service!

Cody was very helpful and took the time to help me buy a phone case! He didn’t rush me or pressure me into a more expensive one. I will definitely be coming back to this store. I hope Cody is working or someone as patient.

Travis is what customer service should be! He greeted us at the door and took me step by step through my cellphone changes. He not only added 2 lines to my account but even saved me $! To brag more he personally drove to Knoxville to get the last phone available for my plan! I will recommend Travis to any one needing cellphone help!

Cody Davis. Best salesman in the game. Shoots you straight always. Trustworthy opinions every time. Go to him for your next phone.

My wife came into the Oak Ridge Verizon store to change services from T mobile. She got 2 new phones. She had very good service from Linwood. My phone had some issues but he worked to get everything changed over. We would recommend this store and our salesman to our friends..

We came in to replace my phone. Lin Wood was a great help recommending his personal favorite and still highlighting good points of different phones. He was very friendly and helped me pick out my new LG. Super excited!

Just upgraded to a new phone and the sales rep at Verizon by the name of Nathan is amazing... Very helpful in getting my new phone up and running. Will definitely go back..

Travis was such a great help! He set me up on my very first own account with confidence and helped me feel very comfortable with everything. His card says “Your Friend in Wireless” and he represents that in all that he does! Go see Travis, he will help you out!

Went in this week because my phone died. Travis helped me decide between getting a replacement through insurance or upgrading. He took the time to go through each option fully and was extremely helpful. I went with a new phone and loving it so far. 10/10 would go back to this location again

He was so kind & helpful. I had been to the store in Harriman last week, she never even looked at my phone to see what was wrong. All she did was try to sell me another phone. But the man that helped me in Oak Ridge was SO very helpful & courteous, found the problem, I truly appreciated his help!

Cellular Sales staff is always helpful. Travis Turner took care of every detail of replacing my phone and choosing accessories. He explained the options to find the best deal for me. I was extremely pleased with the purchase. I will be certain to see Travis for our future needs

Got ripped off on the new iPhone last month. Was wanting a Google Pixel and it was too expensive so I went with the XR. The guy selling me the phone didn’t tell me about the new cheap pixel coming out right after, just late enough to not be able to trade the new phone back. Also, the man who sold me the phone “waived the activation fee” then still charged my bill for it. Would definitely recommend another phone provider. Looking forward to paying off my phone and leaving Verizon for good.

Cale at the Verizon store saved me in a very stressful situation. He went above and beyond assisting me when my purse was stolen, which left me with no phone, no drivers license, etc. I cant thank him enough for his help getting my phone restored in only 12 hours when it had to come through UPS.

Travis helped us this evening with some questions on our bill. My mother in law was due an upgrade but he was not pushy or trying to just sell her a phone. He was very honest and very good to work with. Ask for Travis when you go, hes very honest and a great guy

Chase Forester was extremely knowledgeable about the products and extraordinarily accommodating to me in finding the best plan and option for my needs. I came into the store close to closing and he didn’t rush me. I appreciate his customer service and will always request him anytime I need a product, upgrade or change to my plan.

My husband and I came in to Cellular Sales Verizon in Oak Ridge and Linwood was able to help him fix his basic phone problem. I would recommend that if you need service or would like to buy a new phone to come by the Oak Ridge store and ask for Linwood.