Great place. Had a heater go out and wanted them to check belts and stuff. Got estimate next mourning and good to go next day. This was a motorhome so kinda limited to where we could go. Very friendly.

Awesome and helpfull people, kind and very professionally. I will always use them for anything on my car. Best in Oak Harbor by far.!!!!!!

Great service. Top quality work. Serviced and repaired my vehicles for well over 30 years and Ive had nary a complaint.

Just got off the phone and was quoted 2hrs per side to install cv boots. I told them that I am just bringing the axles and the boot kit to replace them. It takes about 1hr at most with the right tool to do them. What a rip off.

Called twice and was hung up on. 1st time, not a word said just heard the receiver pick up then slam. 2nd time what sounded like a woman, said hello. She kind of sounded agitated. I asked about alternator installs and without a word she hangs up again. Checked on the website to see if maybe they had a different number and just hadnt updated it on google yet but it was the same. Just going to go elsewhere, not dealing with them.

When I first spoke with the older woman at the desk I asked so meek and politely “can you give me a quote before you charge me anything?” And she said “yes, we won’t charge you anything because we aren’t fixing anything, we are just going to look at it.” Then I was relieved because all I had was exactly $80 to put to fixing my car at the time. So obviously not enough saved to fix it yet, I just needed Pros to look at it so I’d know the issue. And she said “it’ll be a couple hours, about 2 hours” then I get 0 call or update for 6 hours. Then I’m told to pick up my car and when I go to the desk she says “that’ll be $80.50”. Then i told her that wasn’t clear at all from the beginning, but i controlled those feelings of injustice and just meekly paid it and went off. And also they couldn’t figure out the exact problem with my car. So It was all around a massive pain and a bad experience and there was straight up lying from the first conversation I had with the woman. The guys in the back seemed nice but I didn’t hear much from them other than that they couldn’t find out how to fix the problem, but they did fix my reverse camera which was a nice thing. And they did a clean job and did what they could. Don’t get me wrong, I appreciate that. And maybe today was just a bad day or maybe the business is a bad business. This was my experience, there’s no resentment against any of them. I just know I needed to share this, and I personally won’t be going back there again. Thank you, and to the woman at the desk.. I don’t hate you Lol. But that was wrong to not give me full clarity especially when my first conversation with you was about not charging me for something without telling me you were gonna charge me for it first. Before anything was done, I asked you that. To anyone else reading this, This is my honest experience, maybe you’ll have a better one. Thank you for hearing my voice.

Took my sons car there for a diagnostic to find out why 2 cylinders were misfiring.They had the car for 3 hours, the mechanic said it was a head gasket, when we asked if he checked the compression he said no. So they kept it over night to continue to check it.They kept the car until about mid-day when I drove by it was just sitting in the back, no phone call. So we called them and they said they couldnt figure out what was wrong and charged us 115 for no answers.We could have just left it at home and saved 115.

I have loved working with Martin’s here in Oak Harbor. When I moved back home my van needed some serious work (still does) and my parents suggested Martin’s. I brought my van in for an oil change and diagnostics. They treated me so well and helped me figure out what would be the best plan in getting it running better. They were very accommodating and helpful. I have been back to them for more work as I’ve needed it and the prices are fair and realistic. But what makes me love them the most is when I bring my messy dirty van in for an oil change and find that they have vacuumed the front seats. As a busy single mother of four this really makes my day! Thanks Martin’s you are the best. I highly recommend them!Update 8/25/2020: I have been taking my car and also my mothers car to Martins for almost three years now. And I have always appreciated how this place has taken care of me and my van. I recently took my van in because it had been making an awful sound and I was worried that I had reached the point I knew was coming. I thought it was going to officially be time for a new van (mine is old and not worth the amount of repairs it has needed since the day I bought it ten years ago.) I brought it in and they checked it over, changed the oil as planned, and found my problem. A bolt had wiggled loose near my wheel and was making the upsetting sound. It was a quick fix and Martins didnt charge me for fixing it. I live on a dirt road so having something come loose has happened to me many times over the years. Martins not only fixed this loose bolt, but they also fixed my window that had stopped working. The car sounded so much better and drove far better then I would have expected it to. I wouldnt be surprised if they had fixed a few other things as well. I was only charged for my usual oil change. This generous act of kindness is seriously why I will continue taking all my cars here. Martins is a good company, and they work hard to do right by their customers. I seriously dont understand why they dont have a higher rating. Ive never had a negative experience with them in the three years Ive been working with them.

They are awesome so far...it took a long time to find whats wrong with my moms car, and we still need to take it back to find the specific problem and they didnt charge for the time its taking to search. Thats amazing!

Hard working, local professionals- completed what I asked of them on time and under budget!

Was sent there by the mechanic across the street and Im so glad he sent us there what a wonderful place

Took my car to the shop to have a noise checked. Charged me 190 bucks to tell me yea there is a noise but we dont know what it is sooo yea this place is a RIP off and now my car smells like cigarettes. PLEASE DO NOT GO HERE save yourself a waste of time and money

40.95 for labor alone on an oil change. I understand if thats your standard rate per hour, but you did not work on my car for an hour. If it takes you anywhere close to an hour to accomplish an oil change, you are so unbelievably incompetent at what you do I dont have words for it. Never coming back for any reason. That is a horrific price for the easiest maintenence procedure on a car. Staff were friendly, but nothing is going to make up for feeling like I just got bent over and r@ped by your absurd labor cost.

Refreshing

So I was driving by a month or so ago. There just happened to be a lad out there in front of the business wearing a sandwich board and protesting. His board read something about Martins will totally screw you, as he apparently got the royal screw. Good thing me peepers spied this hommie! I heard crappy things about Hilltop service station, so I was going to take my car here. Not anymore. Thanks a million random dancing pissed off customer dude. Oak Harbor salutes you sir!

Friendly and knowledgeable. I took my Mercedes Benz there and was not disappointed.

My husband went in to get an oil change and a man was sitting at a computer and got up and walked past him several times and never said a word to him. Finally he asked if Steve the owner was there and the guy said he was Steve. So my husband told him he was coming in for an oil change but now he would never be back. I hope that was a wake up call because that is not how you run a business.

I found my experience at Martins completely unprofessional. My came out of the shop in far worse shape than it was in before and I had to take it into two different shops (including the dealership) to fix what Martins did. I will never use or recommend this shop.

Honest and Professional