When my pup unexpectedly became very ill, I found this place in a Google search, and Im so very glad I did. While my dog was unable to recover, and I did ultimately have to choose to let him go, the staff here was beyond empathetic, kind, courteous, and communicative for the time they had him through to when I just picked up his remains. To me, what made the biggest impression, is when I walked into the clinic, without having called, holding my unconscious and very sick shepherd mix in a blanket in my arms with no idea what to do, a lovely gentlemen literally ran over to take him from me without question and give him immediate care without even knowing what the problem could be. His confidence and compassion were clear in those actions, and I was put at ease. Thank you to the staff for being, across the board, absolutely stellar. You made a very tough time bearable. Ive had to do it once before, and it was a very different experience than what you provided. While I hope my other pup, Navi, stays healthy as long as possible, of course, if she doesnt, I wouldnt go anywhere else. - Links family

This is for the Oak Creek location. My cat had her first seizure early in the morning. I called Lakeshore and they were able to get her in right away. My cat was seen and assessed in a timely manner. The doctor thoroughly discussed possible causes, tests they could run and options for us. She answered all my questions and was incredibly kind. Every single staff member I encountered was caring, thoughtful, attentive and patient, from the front desk staff on the phone, to the vet techs and the vet herself. I wouldn’t hesitate to bring my pets here again or to recommend this place to friends or family. They followed up after she left to see how she was doing, they were good about transferring records to regular vet for post ER check.

I am at loss for words- I shouldve known better than to have let the vet care for my Scout after she developed an attitude with me. Dr. Thompson said she was concerned with his depressed breathing & then gave him narcotics that made him crash. The same dose they start opiate addicts with at a methadone clinic.. of course he died. The vet continued with the rude attitude after our cat was pronounced dead. I am so mortified.

My wife and I had to bring our dog here late on a Wednesday evening. We both couldnt have been more happy with the service. From start to finish, Initially calling on the phone, to bringing our pup in, to talking to the front desk clerk and talking with the Vet techs we couldnt have been cared for better. Everyone was friendly, assertive and treated us and our pup wonderfully. I felt that our pup was in great hands. This will be my go to emergency vet from here on out. Thank you for the wonderful service.

I dropped my dog off at 10:30 for an eye infection and I missed a call at 12:36. When I called back the girl on the phone said he was ready for pick up, then when I got there they said they were just calling about his history, and told me that I was the one who misunderstood them, several times. I live in Racine so I had to drive back and forth, back and forth, back and forth. I literally drove 120 miles round multiple trips. When I finally bugged them enough I got him back in my arms at 3:20, come to find out, they still hadnt done anything for my dog! What is this? ITS BEEN 5 HOURS! The doctor told me itll be another half hour for her to write a prescription for antibiotics. The whole experience gave me so much anxiety on top of what I was already having for my dog. Ill say the office staff was adult-like mannered, the prices are reasonable and I may trust the care they offer but only when they actually provide it! Im coming to an ER to pay extra for the prompt care. It should not be an all day event. There is no vestige of quality for prompt service at this facility.

I’ve had to take my senior cat there multiple times you in the past two years and every time it was a phenomenal experience. They took exceptional care of my “baby” and I wouldn’t hesitate to go there again if necessary. Everyone is so polite, caring, and thorough! They really care about their patients/patients’ families.

My wife took our dog here and they turned her away because they were at capacity? How can you be considered a 24 hr emergency vet and turn people away. Makes absolutely no sense.

I will never take my pets, or recommend that anyone take their pets to Lakeshore in Oak Creek. I was turned away tonight because they were at capacity. How can you be a 24/7 emergency vet and turn someone away that is having an emergency with their pet?? They wouldnt even allow me to wait. I was told to go to another emergency vet 20 minutes away. In my book, this is completely unexceptable.

I am very pleased with the Lakeshore Veterinary Specialists. I especially appreciate Dr. Rachel Sternberg. I want to thank Dr. Sternberg for the excellent care she gave my Laura. I appreciate her thoughtfulness and her kind attention that made Lauras treatment a success.I am very grateful. Mary Urban

If you own a pet at all.. stay away! Had to use them last year during Covid shutdowns when my dog started having breathing issues. Thousands of dollars later, and after telling them to F* off. I took my dog to a private vet to find out what he had was genetic and there was no cure. The best thing to do was put him down (which we did). So, instead of Lakeshore being honest with us, they used us as a money pit at a time when money was tight for everyone. This place is horrendous, they do not care for your pet, it’s all about $$$ for them. Go elsewhere!

The experience I had today at the emergency vet will be one I will never forget. My puppy ate his blanket and vomited, had diarrhea, and is now shaking/limping. They refused to see him because I am unable to pay today (because I get paid tomorrow). The receptionist recommended me to take out a loan with them and they said I will get approved immediately so they can see him. The loan said that they will get back to me in 5-7 business days, okay so what do I do about my dog? What am I supposed to do this this loan now? Its a hard inquiry on my credit report. Basically just going to let my dog suffer in pain until you even LOOK AT HIM! I will never go back here and will take back all of my good reviews about this place. This is a mediocre business.

This is in regard to LAKESHORE on Silver Spring!They almost killed my Freddie! 🐾🐾He was in ICU for 5 days. During this time, they kept assuring me that he was STABLE!When I picked him up, he was anything but stable. His whole little butt was taken off by an inexperiencedhandler. His skin was gone! No ointment was prescribed; no collar was put on him, no prescription for pain or calming! This was Christmas Eve that I picked him up....only to see, and feel the pain that he was in.This place doesn’t even deserve a star. Find out...the BUSINESS changed hands, and other doctors weren’t there anymore....it is now owned by a company conglomerate!

My dog had been having some serious issues with rapidly losing weight and a variety of other symptoms. We got an appointment and brought her into the internal medicine department of the clinic. I’ve had nothing but exceptional service every time we’ve gone in. Dr. Fleming and her staff are so great with my dog and extremely thorough and up front with all tests, results, and cost. I know she’s in amazing hands and is already on the mend after her treatment began yesterday. We are incredibly fortunate to have come here and I’m so happy to have my sweet girl getting such great care!

The wait times have always been a joke with Lakeshore but today took the cake. I called as I was on my way with a 12 week old puppy who clearly broke his front paw after a jump and was told to “slow my roll” and that they were at capacity and would not see me. An ER vet who doesn’t take emergencies? Give me a break. You turned away an emergency and lost my respect. Funny how online says 0 patients in line and I could get in line yet you tell me over the phone you’re at capacity. Do yourself and your pets a favor and find another ER Vet.

Had my little girl Pixie seen by Internal medicine, Dr. Jamie Fleming, and I couldnt be happier with the results. Everyone was extremely efficient and so nice! Dr. Fleming was very knowledgeable and helpful alleviating my concerns. I highly recommend Lakeshore and Dr Fleming!

I will never in my life go to oak creek emergency vet ever!! I took my dog there around 4 o’clock last night because his paws were so infected and so inflamed they were bleeding when I got there they took him right away to the back and I’m assuming they were doing exams because I was the only patient in the building waiting comes to find out my dog was stuck in a small cage for six hours with no water and was never even checked out by a vet. They were trying to say that they were understaffed but every time a new patient came in there was a new vet doctor that came out so they obviously weren’t understaffed. every time I would ask the front desk what’s going on with my dog they would walk behind and they would laugh. And then I asked him if I could please have someone check my dog out and they bring my dog out and tell me that my dog isn’t considered an emergency because he’s not sick or dying. But I guess bleeding from all 4 paws isn’t considered an emergency. Like you guys are considered a 24 hour emergency vet and I was in need of an emergency and I was just pushed away. I also called them back the next morning and I told them and they still told me that my dog is in sick or dying so he’s not considered an emergency.

I was very anxious about my young puppy receiving quality care. I have to say thank you to Stephanie D and Dr Fauske. They helped me through this and were patient and kind. It turns out my puppy is fine, but before knowing that I was a wreck and they were so helpful and nice. I felt like they listened to me, took the time to explain and make sure I understood as well as treated my baby like it was their own. I cannot say it enough, they were amazing to deal with. Thank you!!!

The staff at Lakeshore (Oak Creek) have treated two of our dogs. One for cancer treatment and our current dog is there now for knee surgery and a spinal condition. They have always been open and honest with us through difficult decision making and treatments. They have kept us informed and invite questions and concerns at all times. They treat us like family and I highly recommend them!

We were turned away…in the parking lot…when our Puppy was critically ill. Thank goodness for other emergency vets as our Puppy needed emergency surgery for a blockage. I do not recommend this place as they are not 24/7 emergency.

I would give a zero if I could. My dog was seizing, so I drove to the ER. I called the number in the circle drive and they turned me away saying they are at capacity. Its an emergency room. You cant turn away an emergency. My dog died 3 hours later. They potentially could have saved his life. Instead I was turned away.

Our new puppy showed signs of pain and itching which made him so uncomfortable. When I called our normal vet they would not schedule a same day appointment. I knew something was wrong. Dr. Rice and her staff took great care of my puppy and quickly saw he had a double ear infection. They cleaned his ears and treated him with antibiotics and steroids. He was resting comfortably in a few hours. I’d give them 5 stars but I think the cost of his medicine was over inflated. However, I’m very satisfied with the level of care the clinic provided to our brand new pup.

Professional, fabulous bedside manner, and extremely knowledgeable. I would 100% trust them with the care of pet anytime.

You know found a great vet when they send you a handwritten condolence card that is signed by the staff. Unfortunately our cat was very sick suddenly and had to be put to sleep. The staff was great and we really appreciate how they helped us.

I visited Lakeshore Veterinary Specialists recently for the first time after my dog injured her leg. I was impressed with the whole experience! Everyone I spoke with (front desk, two different technicians and the Dr) were all so professional, kind and pleasant. They were detailed and thorough in explaining the process to me and made sure I had an estimate of the cost prior to starting the exam. They were also very communicative throughout the process, calling me three times to go over next steps.Best of all, even though she was in pain I could tell my dog felt comfortable with the technician who came to the car to take her in and was wagging her tail as she came back through the lobby when they were bringing her back.Highly recommend!!

What a friendly and helpful team. Went in for a 2am visit with a sick cat and left with a happy one. Prices were very affordable too.

I rushed my older cat there yesterday to be put down. I called ahead of time so they knew my situation. I sat there for over 3 hours separated from my pet before they finally did their job. 3-4 workers (not the doctor) came in the room I was in to make me repeat the same story about my cats condition and history. Then the doctor calls me on my phone to get the story again and tells me she wants to wait until my regular vets office opens to get records. After all that happened she calls me and offers to do a bunch of tests and medication. I told her no and she continued to talk me out of putting my pet down, switching my words around and hours later finally agree to euthanize my poor cat. I told them i wanted to see and spend time with my cat before they injected her with the sleeping meds, then they bring her in the room already completely a sleep. I was so upset and said my goodbyes. I was treated poorly and my pet sat for hours before anything was done. How can you call that place an emergency. The doctors name is Stephanie Eldredge. I hope I never have to go to that place again.

Let’s be honest, if you have to go to the ER, you’re not in a good head space and you have a lot on your mind. The team here is beyond fantastic. They are kind, helpful, and take wonderful care of your pet. I can’t thank them enough for taking care of my pup!

My dog, Dillon, suffered a tragic accident. The staff at Lakeshore handled his injuries like true professionals. They kept him comfortable and worked quickly to stabilize him. Because of their expertise, his prognosis is good. We are fortunate to have this facility in our neighborhood. Dillon has a long recovery ahead, but he is always happy to see his friends at Lakeshore.

👎👎👎👎Poor customer service at the front desk. Did not feel welcomed at all. Very condescending when they speak to you. WILL NOT BE BRINGING MY BABY BACK HERE. 👎👎👎👎. Paid double of what I would have paid if I went to st. Paul vet . The energy at this place was very off-putting at. FIRE the lady at the front desk

Dr. Fleming is the gold standard. She takes her time, LISTENS, and doesnt rush to crazy procedures. She discussed whether or not It made sense to continue testing when weve spent so much without definitive answers. She emails you back and gives you a response not just a come see me. I really appreciate the care she gave my dog and highly recommend her for internal medicine.

2/01/21 (Oak Creek) My dog was misdiagnosed. I took my dog here because she was having shortness of breath. The doctor called me and diagnosed her with a pericardial effusion. She gave me two options; to euthanize her or take her home with pain medication. I told the vet she was fine an hour ago playing and running in the snow. The vet said this can happen very quickly and dogs decline rapidly when they have this.My dog was fine when we came home and had no issues. She was acting like her normal self. I took my dog to my primary vet, he also did an ultrasound and he stated my dog did not have pericardial effusion. He said as he read the report from Lakeshore, about my dog, he thought he was going to discuss euthanizing my dog at the appointment.My dog continues to run around and is happy! Always get a second opinion if you go to this place! I would never go here again!! Big thumbs down!!!6/10/21 update; My dog is still alive. Happy with no issues. This company is only concerned about money or they need to get more experienced vets. Add on prices without telling you. Gave me an herbal med without my consent. Crazy!!!

I called Lakeshore veterinary specialist, and told them my dog was having an issue in her mouth,I explained,she had a discharge, and very foul breath,and was not eating or drinking.They told me to bring her in .When I arrived I also explained the issues to the vet tech, they assured me she was in good hands .They told me it would take up to four hours to take care of her, so I went to fill the time .I called them 3 hours later and wAs told the doctor did not find anything alarming, and that she would call me .She called and said I felt her mouth through her muzzle and didnt feel anything,I asked why she was not put out so that they could look in her mouth,and she said we do not do any kind of dental work here, and she would put her on antibiotics,and an antidepressant for pain .I asked her why they did not tell me that they would not do dental work when I called them, and she said it was a misunderstanding,well they keep my poor dog for five hours, charged me 180 some dollars, for an antibiotic,I refused the antidepressant, GABAPENTIN,it is not a pain pill and does not help, I felt very taken advantage of and angry, that they would put my dog and me through this stress and expense,I would never recommend a vet that is only out for money, and not the welfare of your pet, and you, it was totally there fault for telling me they could take care of her problem .Please be aware of this, money hungry vet clinic, I will never go there again!!!!!!😡😡😡

I wanted to acknowledge the care our family received from Dr. Rice. Our Beagle, Abby, was 16 years old on March 2, 2020. She beat cancer after being diagnosed the previous May, 2019. In May, 2020 she started to accumulate a number of issues related to old age which we could manage but not cure. Increasingly, her quality of life declined but she was fighting to stay with us so we were not going to give up. However, the early morning hours on June 26, 2020, she quickly deteriorated in the middle of the night. We had to bring her to Lakeshore, Oak Creek to assist us at 4:00 am in helping her over the Rainbow Bridge. During these times of COVID-19, the staff - namely Dr. Rice and Trevor, were compassionate, kind, and responsive to our situation. Since we could not all be in the building with her, the staff placed her on a gurney and brought her outside to us where she was peacefully and humanely put to rest. Dr. Rice was calm and reassuring. She also made an effort to comfort us as Abbys family. During a very emotional time, Dr. Rice was empathetic, understanding and patient. Dr. Rice made an awful moment in our lives as calm and peaceful as it could have been. Dr. Rice is an amazing veterinarian.

I found a cat laying in the road which had been hit by a car and was still alive. I wrapped him in a blanket and drove it to lakeshore emergency vet specialists. On the way there I called to let them know I was bringing in a cat that had been hit and was severely injured. They told me that they would not see the cat because it was a stray. This cat was obviously well cared for and must have had a family who loved it. I told them that I would claim it as my own and put for all necessary vet care. They still refused to see it and told me I would have to drive to Milwaukee Domestic Animal Control...that was 30 minutes away and I had already driven 15 minutes with this poor cat writhing in pain and panting (I could also hear fluid building in its lungs as it was gurgling). I was crying and begged the woman to see the cat because it was suffering horribly and I didn’t know if it could make it 30 more minutes to Milwaukee. She again told me NO they would not see this poor cat. I was horrified that an EMERGENCY VET CLINIC would not care for this poor cat. It was someone’s loved pet I’m sure and all I wanted to do was get it relief from this pain and suffering. They refused us. For this reason I will NEVER refer anyone to this place. I also want to mention that they proudly displayed in their windows “stop social injustice”. Well guess what. You completely discriminated against this sweet cat I was so desperately trying to help. What kind of heartless people work here?!?!? I was disgusted by your uncaring staff. Never again will you receive one penny from my family. By the way...the cat survived the drive to Milwaukee where they were so kind and ran out to meet us and care for this sweet baby. Unfortunately he died shortly after arriving. That is 45 minutes of unnecessary torture and suffering this animal had to endure as I help it in my lap on the drive all because you refused us service.

Please dont ever take your pet to lakeshore veterinary on 27th and Ryan rd we took our Gabriel there on Friday march 5 to check his front leg because it appeared to be hurt other then that he was fine he still was following me around and even ate chicken before we went the vet told us it was ok he may have sprained it he said he was going to give him some mild painkiller and that he would be fine we took Gabriel home he was never the same could not stand on his own could not eat drink a little water for my wife but less than 24 hours later he died we took him back to the vet and they claimed it was from his pre-existing illness not from any medication or anything that they did. when we took Gabriel there he was alert and well we brought him back he was lethargic couldnt stand on his own a progressively got worse until he passed away he wasnt put to sleep he passed away on his own how do you go from a sprained leg to dying please dont ever go to this vet. dr jeremy page is the vet who did this to my baby boy

This has to be the worst customer service experience Ive ever experienced in general. At 11:59am i called about a immediate issue with my dog. They took my information along with her symptoms and told me to take her in and notifiying me that is was a 200 min wait for her to get looked at. At 12:14pm i arrived at their facility and used the phone check system as in was directed. The person who answered seemed like they had no idea of why i was there. Gave them my info and dogs symptoms again. 5 minutes later a person came out and seemed confused on why i was there. Gave them my info and dogs symptoms again. Then was told with a very cindensending tone that i would be 5 hrs before my dog would be seen. I asked well what should i do. With a answer with a even more cindensending tone well itll be atleast 5hrs. So say ok what choice do i have she needs to be seen today. Which in when she reluctantly takes the dog. At 1:41 pm i get can asking what was wrong with my dog. I explain what think is wrong but im no dr. Again told it will be atleast 2 hr before the doctor can see her with a reluctant tone. 5 minutes later i call and say im coming to get my dog to bring her to another facility. At 1:59pm i arrived to pick my dog up. And then told that i owe $165 for services. Asked what services because no one has seen my dog. Suddenly my dog has been treated and ready for realease now. The hed my dog until i paid. Not sure how 2+ hrs goes to less than 20mins and no straight answers. I asked to speak to the doctor who called at 7:31pm. Who said she treated my dog upon her arrival. Obviously this place does have theyre business together. On a side note there are lots of social justice signs on the building along with a lecture about wearing mask on the phone prompt but while looking into the building with all glass front none of the employees are wearing mask until right before they walk out side the building to greet you and mask were promptly removed when they walked back in.

We had to take our dog here on Halloween because he was having some neck pain & was in a lot of pain. Since COVID is going on we werent able to go inside with him, which is kind of scary considering we had never been here before. Thankfully all of the people that I interacted with over the phone or when the Techs came to get my dog, were super friendly & understanding. I had no worries when they came to get him from me, they made me feel very comfortable. The receptionist on the phone was great & walked me through everything I needed to know & the video they text me answered a lot of my questions. I was happy that the vet was very knowledgeable about my specific breed of dog & was great answering all my questions. She even told me some things that I didnt know about my dogs breed, so I also learned a lot as well. I was also pleasantly surprised when I received a phone call 3 days later checking in to see how my dog was doing & if I had any more questions or concerns. Great customer service, very friendly & made me feel so much better during a very scary time. Thank you! Highly recommend!

Whenever I have to bring my dog Abbie, when I hand her off, it is as if I am handing her off to professionals that show as much love as we do to our animals. During trying times it means so much.Dr Jamie Fleming along with Suzy and Juliana are truly the best. My Abbie is still alive today due to their great care. They went above and beyond.Highly recommended.

They say its the little things. This clinic is super busy, but the staff remain calm and kind. All around comfort providing environment. They even have a distraction divice I need to not go crazy waiting station.

Needed help with a cat that had been hit by a car and suffering. Turned us away, some emergency vet. Use as last resort.

Took our beloved cat in when he suddenly became unable to walk. They were so kind, caring and understanding

We visited Lakeshore Veterinary Specialists in Oak Creek for our kitten who was having breathing issues and coughing post-neuter. Our regular vet was not able to see us as they were closing shortly on a Saturday afternoon, so they recommended Lakeshore or Mayfair. Lakeshore was closer, and I am glad we chose to go here. They took good care of our baby, and his health was improved within a few days after our visit. The staff was friendly, helpful, and extremely competent; I wish I could remember the name of the doctor we saw, but he was excellent. I would highly recommend Lakeshore.We were seen pretty quickly after coming in; we did not have to wait more than 5 minutes for them to take a look at our kitten. We ended up being there for about an hour, hour and a half I believe. Everything was thoroughly explained to us, including providing an estimate for care up-front. The cost seemed reasonable, as they took x-rays and provided medication for us to take home. We felt our kitten was in good hands the moment we walked through the door. I would go here for regular veterinary care if they provided this in addition to emergency services.

The staff here is phenomenal. I had to let my pet go and they were all so kind and compassionate. I was given all the time I needed to say goodbye, I never felt rushed. They even called to check on me later in the week. I also received a condolence card in the mail the following week that had been signed by the entire staff and included a paw print from my kitty. I would 100% recommend their services to anyone.

Sweetie my cat was well taken care of . She has another appointment coming up in February 2021.

My dog was diagnosed with a condition where euthanizing him was the only compassionate option. When they brought him into the room, he was screaming in pain. It was heartbreaking. He should have been medicated to be comfortable in his last moments. Instead, he suffered at the hands of Lakeshore until I requested we quickly push up the euthanasia to end his pain. They allowed my dog to suffer and robbed me of a chance to say goodbye. I will never go back to Lakeshore Vet again.

This was our first time at Lakeshore. Our dog had a problem with its hind leg and the vet gave me his professional opinion of the surgery needed and if it needed to be done sooner rather than later. He was very considerate, explaining the surgery and giving me a detailed estimate of the cost. I appreciated his honest opinion when I asked what he would do if this were his dog. I was not only impressed by the vet but also the tech that came to get our dog from the car. We couldn’t come into the clinic due to COVID-19. The doctor gave us his assessment by phone and did an excellent job of answering our questions. Thanks to all the staff at Lakeshore. Great job!

I took my cat on a Saturday. My cat had vomiting and bloody stool. I spoke to the vet about the cost. I went over it three times, and somehow the x-rays costed $250, not $50, which I repeated multiple times. Also, when I spoke to the vet, I mentioned that the total would be around $500. Instead, total was $715. This is a big difference. Make sure you get the quote in writing or repeat things multiple times, and mention two hundred and fifty, not just the numbers. After leaving four messages in two weeks, I spoke with clinic manager and she refunded me $125. Im also unhappy because after 10 days, I just wanted to get one more round of antibiotics for the cat, as the infection has cleared 80%. They were requesting for me to bring the cat in again at another $125. Instead, I had the records faxed over to my primary vet and he prescribed me antibiotics. Overall, Ive had very disappointing experience.

Came in with a very sick cat.They were very friendly and showed great concern for my cat and myself. would highly recommend them for any emergency situation. building was under new construction, but their hearts were very warm. Thank you Dr. Rice and staff.Good luck in your new facility !!

Ive now experienced Lakeshore as a regular client and yesterday, we had to visit the ER. You guys are TRULY AMAZING!! Your understanding, compassion, thoughfulness, and how you explain the process and charges before you move forward is so wonderful. You helped us understand the big picture in order to make an informed decision for our fur baby which we greatly appreciated. Thank you so much!

Lakeshore Veterinary Specialists - Oak Creek is an excellent clinic for emergency care and for pet conditions that require more specialized diagnostics and treatment. The doctors, veterinary technicians, and office staff are very caring, thorough, and professional. We always felt very confident taking our cat there for care. Its very comforting to know someone is always there to help.

When I called a different ER Vet I was told there was a two hour wait.I was offered Lakeshore as another option by my own vet so I called them and was told to come right away.We arrived and our dog was taken right in. Dealing with the COVID restrictions are hard but the staff made it very easy. We were kept informed every step of the way, and we made decisions together.In the end I was very happy with the care my dog received.Great, caring staff, very convenient location for Racine area Northsiders.

I brought my cats in to see Jeanne Thompson because I saw that one of my cats had eaten a hair tie. After 4 hours in the parking lot and after $300, I was told that the vet couldnt make either of the cats throw up. I called to complain, and never received a call back. I called again weeks afterwards, and never received a callback. When I called again, I spoke with a representative named Holly who was highly unprofessional and argumentative. This place doesnt seem to care about either animals or their owners concerns about their animals. I definitely wouldnt trust this place with my cats again.

Staff was very nice and polite(which is why it is a two and not a one star) and always checking to see if I needed any water or snacks....which was a valid question due to the fact that I had to sit in a room for a little over 2 hours waiting for the doctor to come back just to tell me what my dogs vitals were and what the poison control recommended for next steps. Not something that should have taken over two hours....I understand other more critical animals come in which may need immediate attention. But if the problem is that they only have one doctor working that causes such delay, then they need to adjust their staffing. If they have multiple doctors and that was not the cause for delay, then they need to adjust something.Also might I add, visualized in the hallway other parties who came into the facility after me...and left way before I was even given the basics of my dogs condition. So other animals were being seen while I waited patiently.Then when picking up my dog from hospitalization waited another 45 minutes. When I had spoken to the doctor on the phone before coming to get my animal, she gave me what exact time to show up...because she wanted me to avoid the shift change. Was much appreciated so I had the mentality arriving that my animal would be ready when I arrived. I even showed up little after the given time, to ensure they had sufficient time to have my animal ready to leave. Again had to watch yet more parties who came in after me to get their animals from the hospital....obtain their animal prior to me. Until I had to finally asked why there was such a delay. Then I was able to collect my animal.I get no place is perfect, and I do not expect perfection. I will note too that is is a new location that they moved into. But sometimes I do believe notes need to be made when there multiple instances of things just not making sense....

We lost our precious golden retriever Vinnie 23 days after TPLO surgery. We do not know what caused his death. We were told he was a healthy boy for surgery. The process at Lakeshore Vet in Oak Creek is rushed. The doctor performs an evaluation of your dog on a Monday and they promote surgery on Tuesday the following day. Do not subject your dog to surgery unless the doctor has performed a critical examination to uncover any and all health issues. We are devastated by the loss of our happy boy.

I had to put my 13 year old dog down. One of the hardest things I have experienced. I had to call lakeshore at 5 am on a Sunday, very upset, the staff was very understanding and compassionate. I showed up there within an hour and with Covid 19 so many restrictions in place, they met me outside and took my dog. We were able to be with her in a fenced in area attached to the building. They explained the whole process, gave us as much time as we needed to be with her. I could not thank their understanding and patience with us enough. We were able to get her paw print in clay before we left. About a week later they sent us a card with everyone’s signatures that work there and three more cards of my dogs paw prints. I wish they accepted regular check up appointments as well because they would be my permanent vet clinic. The best vet experience I have ever had during one of the most difficult experiences.

Weve had to visit Lakeshore Veterinary Specialists a few times actually with multiple pets. I can honestly say the staff was AMAZING! When youre dealing with a high stress situation with your fur baby you want the best care possible. I will always call for advice or take my babies into Lakeshore whenever there is a situation that calls for it. I highly recommend this hospital.

My rescue adolescent cat injured herself in a too ambitious jump. My regular vet, a fine one, was unable to take an emergency situation. So upon the advice of a coworker, I tried the Lakeshore emergency vet clinic in Oak Creek. Very fine experience. The vet and the support staff were on the ball and very communicative while I waited in my car (Covid protocol). Fees were reasonable and no pressure tactics were used. It was straight-up in terms of customer service, and very competent and friendly. 5 Stars. Mike Bjordal, Franklin

Our 3 year old Yellow Lab Chili had surgery to remove a mass on one of his paws. The entire staff at Lakeshore have been amazing. They take the time to get to know you and your pet. Chili stayed overnight and we knew he was in great hands. I highly recommend Lakeshore Veterinary. Chili also enjoys going back for his after care. For me that’s a great feeling knowing he’s comfortable with them.

Our dog had surgery here and weve taken her in for an emergency as well.The surgery went phenomenally well, our dog had surgery on her leg to fix a luxating patella & she was a brand new dog after. Years later shes still doing well.For the emergency we went in for, our dog (we later found out) pulled a muscle in her leg near her armpit. We thought she possibly fractured something.She was very unsure while in the examine room and the vet was so patient and kind with her.We are very satisfied with and thankful for Lakeshore Oak Creek!

This is an excellent specialty clinic and emergency center. They are courteous, efficient, and the vets are top-notch. I have been to other clinics where I wait literally for over an hour just to get feedback on a dog I brought in that was taken into the back. I have used Lakeshore in Oak Creek and Glendale for years and have always been pleased.

Everyone was very friendly and comforting. Our boy of 11 years had a nose bleed and they were comforting and helped us make the right decision.Thank you for the comfort and understanding

Our dog got bit by something that caused him to get massive bumps all over his body. We brought him to Lakeshore Veterinary late one night where they gave took such wonderful care of him. The vet came into the room and informed us of what they were going to do to him and why. Amazing customer service to us humans, and great care to our pup! Highly recommend them!

Wonderful experience, the staff is lovely here. Yesterday I took my other dog to a different ER and the staff was terrible and it was more than double the price to treat my dog. At Lakeshore they listened to what both my dogs were going through even though i only brought one in. The other vet simply wanted to sell me on services and kept using words like terrifying results, scary results and “cutting” dogs.Highly recommend this place, they treated me like a mom who took my kids to the ER!!

Had to take my dog last night for care. Very happy with the promptness, communication & treatment. Definitely would recommend.

People were great, thorough, and professional - downside is they were about 35% higher priced than everyone else for the same surgery. They were nice enough to let me know I could get a loan for my rescue cat to save his life. I am glad that this clinic is making good profit. I know many people love their pet and will pay good money to save them...but my advice is to simply shop around - you may be able to save about $2,000

I don’t write reviews often but I had to in this case. My dog went to 3 vets before coming here. He was 1 day away from bilateral TPLO surgery for CCL tears. Dr Kroner examined him and he actually has an autoimmune arthritis condition. I am so thankful for this place. It was so worth the trip from Illinois to Wisconsin. Thank you so much!!

Over the years, I have brought my pets to Lakeshore when my regular vet office has been closed. What pet gets really sick when your regular vet clinic is open??? I can say with certainty that Lakeshore has always dispensed excellent and compassionate care I was particularly impressed that the first words out of their staffs mouths was not, how are you going to pay for this? I can tell you that I have heard this from another ER in the Racine area on more than one occasion. Some have complained about a long wait, but I have not experienced that. I figure its an emergency clinic and they have got their hands full saving the most fragile. If my loved one can come home with me, the wait is not important.

My dog was not eating for five days and was throwing up. My regular vet was out of town for the weekend so I took her to Lakeshore Veterinary and they ran the necessary test and was able to determine that she had chronic kidney disease. They kept her overnight and administered fluids and was able to bring her creatinine level down, They then said I should follow up with her regular vet. They seemed to genuinely care for the well being of my dog. Hopefully I never have to take her to an emergency clinic again but if I do I will definitely take her back there.

Excellent staff and a beautiful new facility. Dr. Sternberg explained all the options for my dogs treatment and was very thorough. Pricing is very reasonable considering the level of service provided.

Amazing caring staff on every interchange. I brought my dog in cardiac crisis and I was afraid she wouldnt even arrive alive. I walked into a place I had never been before and instantly a caring sweet vet assistant lovingly lifted Gigi from my arms and took her for oxygen. Every one was calm and courteous. They kept me posted on procedures and gave me estimates and choices...… and time to make my choices.. No pressure. Yes, one day in the oxygen booth and all the tests cost quite a lot but I felt supported and confident that Gigi was in the best hands possible every step of the 20 hours and now she is home and I am seeing improvements every hour back to the frisky, tail wagging, happy, Tibetan Spaniel that she always is. I am amazed that in only 34 hours she went from barely breathing, unresponsive, wet dishrag to a healthy happy dog again. I love it that they have private rooms with couches to spend time with your pet. I needed 2 hours with her to decide if I would take her home or leave her overnight for observation. I took her home knowing and trusting that if she needed to go back they were open 24 hours and the staff on every shift is warm, informed and sensitive. Sunni Boehme

Had to come here to visit an oncologist for our cat, and the staff were all incredibly kind and helpful in the face of a bad situation. They made sure that we understood everything in plain terms, they offered us multiple options, and helped us to feel that no matter what we did, it was the best that could be asked under the circumstances and that nothing was our fault.Its a heartbreaking situation and hearing there is no cure was devastating, but I really cannot express how much all of the staff here - and especially Dr. Sternberg - did their best to make it easier.

I would not recommend this place to anybody. They only care is how good is your check and how fast they can get your money.

In the last 18 months, we have lost 5 of our 6 cats all to different causes and Lakeshore Vet Specialists is where we sought care for each of their initial diagnosis. It seems that the adage that nothing good happens after midnight holds true for us. Each of our cats needed emergency treatment in the middle of the night and 3 of the 5 were all stabilized enough to come home and continue to receive care with our regular vet after a thorough and quality diagnosis in the Lakeshore emergency room. I think theyre a great resource to the south shore community and would highly recommend them. We are lucky to have access to quality vet services 24/7/365.

Our normally healthy dog was suddenly very sick and couldnt keep down any food. Our regular vet was unable to see her right away so they suggested we take her to Lakeshore Veterinary. There she was given fluids along with anti nausea meds and bland food, as well as a plan of action if this didnt help her. No other tests or treatment were given as she didnt necessarily need more at that time. My husband was very happy with the staff and the service we received. Very happily, our dog recovered as predicted. We are grateful for the care that she, and we, received! Based on this experience, Id be very comfortable recommending Lakeshore to any pet owner!

Dr. Flemming is very caring and listens to your concerns and explains things to be easily understood.

Don’t go to lakeshore vet at all. I put in a complaint about his cast falling off after 4 days and they lied in their paperwork. They stated that they offered to give him a smaller cast but that they’d have to sedate frank for it. That was never an option. They never offered that. They said they’d only seats him if it was an emergency. Now there $118 just gone, no refund. This was the 3rd cast for my dogs broken leg that has fallen off. I have now sunk in over $500 just in replacing cast for him, that’s not including the original visit that cost $500.

I could not be more thankful for the hard work and dedication from Dr. Casey Stepnik! (Dermatology) I have been working with her for close to 3 years with my yorkie who suffers from EXTREME allergies and all of the complications that come with it. She had never given up on trying to find what will work to get Honey to a comfortable way of life. Her every day life typical would consist of itching 95% of her day - the only time she wouldnt itch was when she was asleep and she absolutely had to wear some type of shirt otherwise she would itch herself right open. Due to Honeys allergies, she suffered from chronic ear infection in one of her ears and it was time to have her ear canal removed. I had then met with Dr. Matthew Stepnik (Surgery) to talk about moving forward with her procedure. It has been a month and a half since her procedure and this DREAM TEAM has given Honey a life she has never known before. The itching has become nearly nonexistent and she no longer has to war clothes to protect her from scratching herself. I have had nothing but amazing experiences with Lakeshore whether it be communicating with the front desk, speaking with Shelby - Dr. Casey Stepniks assistant, and clear and honest communication with the doctors. I cannot thank this clinic and its staff enough for saving my furbabys life!

From the minute we walked in, everybody was compassionate and helpful with our pets needs. Dr Fleming and Lakeshore Vet Specialist came highly recommended from our vet as well as many friends and they did not disappoint. The facility was very clean and well kept. I would highly recommended them to everybody I know. The staff is very knowledgeable and offer different treatment options available for your pets needs.

I brought my dog there for an emergency. The staff was very helpful. They had a calm presence, explained things clearly and genuinely seemed to care.

We recently had to put our 19 year old tabby cat down after years of megacolon issues and developing jaundice and decided to bring her to Lakeshore after coming here with friends for other animals. The staff is absolutely wonderful they were very caring and compassionate. They took their time to check our cat out and go over every option we had and what the best course of action would be. As painful as it is putting an animal down, Lakeshore made the experience a little easier to handle and also took the time to mail out a hand written card signed by everyone giving their condolences and included 2 cards with paw prints from our beloved kitty. For anyone that needs vet services or has to do the unfortunate thing of putting an animal down I highly recommend Lakeshore they are great.

I definitely would not recommend this place. We opted to do an outpatient procedure rather than spend $2,000 to keep him overnight and not even have our cats issue resolved. They got pretty rude after that and tried to scare us into the worst possible scenario. The doctor put some pretty rude comments in the patient notes, as well. We were already feeling bad enough with our cat being sick and all- we certainly did not need a doctor trying to scare us and guilt trip us. I would never return here and Ive told everyone I know not to come here. What they did was highly unethical. We also requested they send our cats records over to the new clinic we were bringing him to and 2 days later, the clinic had STILL not received the records. Ive also spoken with other people who have had similarly awful experiences here. One even lost their cat because this place wanted to euthanize him, rather than treat. Theyre only here to make a profit- not actually help the animals.

They were extremely caring and compassionate when we brought our Jazzy in to say goodbye. Everyone I talked to were very kind and helped me through a difficult time. Thank you all for taking such great care of our sweet Jazzy.

Everyone at Lakeshore was very concerned and compassionate from the moment we walked in the door. They treated my fur baby as if it was their own. They ALL were very empathic and understanding toward me. I will recommend to everyone!!!

I was very impressed and appreciative with the care My pup and I received at Lakeshore Veterinary Specialists in Oak CreekMy 1year old Bull mastiff had broken out in large hives all over. I gave her Benadryl without relief. I called LVS and was able drive down, and due to the Covid issue they took Vivian in and by phone kept me in the loop of every detail while I waited in my car. I was able to talk with a Vet Tech a Veterinarian about her and her issueThey did only what was necessary and kept a close watch of her.I was able to take her home within an hour of her being thereNo excessive blood tests, or Xrays, just the medication indicated for an allergic reaction and an affordable fee.Vivian was home running around safe that day.They were all very sweet and caring. I hope not to see them again, but if I have to use an emergency Vet I will use them without question.It is a distance from where I live but my pets well being and the compassionate way they treated Vivian and I made a differenceThank you to the Vet tech Amanda and Dr Kesting for taking care of us I the carding way you did.Thank you.Teri Majdecki

We were seen right on time, and the appointment lasted exactly how long they said it would, which I appreciated! Everyone was kind and welcoming and took the time to talk through everything and make my dog feel welcome and loved. Very well-run clinic!!

Had an expensive and horrible time for them to not actually treat my pet. They wouldnt allow me to be with my TERRIFIED pet while we waited OVER 3 HOURS for my pet to be seen. My pet was just becoming more stressed by the minute which could have been avoided if I had been a room with my pet. When they do finally see my pet for examination they handled my pet so roughly and heartlessly. Their actions caused issues that my pet and I are still dealing with over a week later. I ended up paying these people $600 and Im not even sure what for. Nothing was done here. Everything was done at my regular vet the next day including emergency surgery. I would not recommend you take your pet here. If it can wait for your regular vet then wait. If it cant wait then you should find another emergency clinic.

Everyone here could not have been nicer! They were extremely patient and calm when I brought my dog in and we werent sure if he had finished vomiting or not. They explained everything clearly for us and gave us prices beforehand so nothing was unexpected.Dr. Kesting was wonderful! She even sat on the ground to examine our dog because he was laying on the floor. The entire experience was beyond expectations thank you Lakeshore.

Took my dog in late on a Thursday night and was greeted kindly by the receptionist who promptly called back to the ER techs who were friendly and took great care of my dog. The doctor was super thorough in her evaluation of my dog and explained all treatment options and was up front about prices which I appreciated. Would absolutely recommend taking your pet to this facility.

Our dog had knee surgery that went well, ( so far) upon picking her up we were told it was going to be an extra $200.00 for services rendered, In addition to the $4200.00 already collected, (in their defense they informed us, If there were complications it could rise to $4700.00. But We were never told a reason, boarderline deceitful

Chaos was hurt playing with her sister, Mayhem (I know, what a surprise!). We brought her in even though the injury wasnt all that bad, because it was something we couldnt leave overnight and our vets office was closed. Lakeshore evaluated, treated, and even gave us advice on how to manage Chaos (who we had just adopted less than 24 hours before)...giving us valuable information on Great Dane care. I cant say enough about the people at Lakeshore! They are excellent people doing excellent work.

My only regret is you cannot bring your pet here for regular vet visits. We have been frequent fliers here in the last year and have always received kind and compassionate care. Today we had to let our baby go and once again the staff was so sweet and understanding. Dr. Page is amazing. Honest and explains in detail what is going on. Thank you too all of you for making a horrible time less agonizing. My husband and i cant thank you enough for how well you treated our dogs last moments with us. And thank you to the gentleman who brought us our dogs pawprint in clay. He was genuinely empathetic to what we just went through.

Terrible place. Only care about MONEY. Paid over a grand before they would help him. They left him dying on the cold floor for hours. He was in shock and ice cold. Then, I couldnt see him until I paid more for the death. So by the time the sales pitch ended, and I paid even more, he was in agony to breathe and no decent goodbye was possible for us. They let him bleed out from his mouth all over the floor in front of us. They wrapped HIS muscular dead body in plastic then a PINK blanket and called him SHE after we picked him up (he was there for HOURS). Absolutely horrible nightmare of so-called care.

Weve have had numerous occasions to bring our pups and kitty to Lakeshore Veterinary Specialists. From Radiation Therapy, to chemotherapy, and other referrals for more specialized testing. This group of vets are so knowledgeable, caring and helpful. They really put your pet first. I highly recommend them!

They were so kind and patient when I had to hospitalize my cat. They gave me updates and allowed me to call any time and answered my questions. Sadly, I had to euthanize him shortly afterwards, which was a gut-wrenching decision but I really appreciated how they put you in a private room with your pet and allow you as much time as you need before saying goodbye to your beloved companion. Much more positive experience than previous experiences Ive had in the past.I would put my faith in them again for any needed services.

Everyone from the reception area staff to the staff in the Dermatology department were very understanding and helpful.

This is an amazing place. The care is superb and the staff is extremely caring and professional. I had the good fortune of having Dr. Jamie Fleming care for my beloved cat. She helped me to to be a partner in his care and provided him with two additional years of a good quality of life. I strongly recommend Lakeshore to all pet owners and have referred friends and neighbors there for care of their pets.

My beloved Mr. Pickles a healthy 5 year old Dachshund became ill, I rushed him to Lakeshore Veterinary where they whisked Pickles away and a short time later said he needed surgery to relieve the water build up in his belly. They told me it would be expensive and I did not have the cash on hand to pay so they said I could not take my boy home to pass. I had to have them put him down and proceeded to try and sell me end of life packages. I was able to visit with Pickles before he was put down, then had to pay three hundred and some odd dollars to have him put down. Money is all that matters at Lakeshore and the more of it the better. I do not recommend Lakeshore unless youre rich. Update I made this post in a stressful and emotional time, they actually were very nice and I now know that the services were not a ploy for more money. They did all they could for my little guy he was just very ill. I can admit when I am wrong and apologize.

EDIT: I got a call from one of the higher up employees of this clinic. After explaining my situation, she pretty much turned everything around and into Well nobody else feels this way. Really? You guys charged me over $200 more than you should have and all you have to say is that? If I could give you a negative star review I would. Next time I get an animal I dont care if I am 10 seconds away. NEVER going back.Horrible, expensive and not worth it. I just got my dog back from being cremated (rip Moose, 6/24/2016). They gave him back in a tin box that Im sure they got at the dollar store. The paw print was horrible, its like they made a clay out of flower and water.My dog deserved better. Any animal deserves better. Do yourself, your pet and your wallet a favor and go to ANY other vet except these guys. Its worth it to take the drive to the vet hospital in Madison or Chicago over going here.The only person I can say that gave a damn was Jen. She was/is awesome.

The doctor was very nice, very explanatory but the tech and the receptionist were absolutely rude and me us feel like complete idiots. Never have I ever been to a place that holds your pet HOSTAGE till AFTER your bill has been paid... or gives treatments (like a shot) away from you! I have always been right there by my dogs side when she received any kind of treatment.. then when I asked about it the receptionist said “well they wouldn’t lie” like we had no right to ask anything about it. THEN 10 minutes after paying they finally let my dog come to us and when the tech started explaining about the treatmeant and I had just made the comment “I thought they had given that to her awhile ago” he rudely told me they were super busy and lots of patients just came in... their monitor said they had 2 patients, and they’re waiting room was dead silent...From one pet owner to another I truly recommend going somewhere else or waiting to see your primary vet the next day.

I needed a vet in a hurry, my 7 yr old mastiff mix was really sick and my vet couldnt see me, they recommended Lakeshore Veterinary Specialists so off we went. I warned them earlier that my guy was not friendly with strangers. So they were prepared for me. From the reception area to the vet techs the most AWESOME people. Made me at ease which put my dog at ease. The Vet Dr. Liebelt was the best. For someone never having met my dog she put him at ease and he even let her touch his feet! My dog is a rescue, Ive had him since 6/2011 and he doesnt let anyone mess with his feet, she has awesome magic is all I can say.They even called me the next day to see how he was doing. They fax over paperwork to your vet about everything that was done to your dog so you dont have to try and remember everything that went on. Truly Awesome people. I cant put enough Awesomeness in my review to say about Lakeshore Veterinary Specialists. You need a vet, a specialist, or 24/7 emergency vet this is the place.THANK YOU EVERYONE! 👼👼 Cashs mom 💗