Completely unhelpful. Gives no information and just refers you to the website. Typical for banks now I guess but still aggravating. Parking is also horrible.

Very rude drive through. As soon as I said goodmoring, was interrupted and given an attitude by Kayla. Thanks capital one

Overall I am happy, I just wish the drive-through was a bit quicker.

Horrible customer service! Manager has an attitude and all employees follow. Rent a cop should be fired immediately.

5 star for very easy ATM access. $100 bill was available too. Got parking easily.

HORRIBLE SERVICE in the drive thru on March 20th, 2021 .. lady turn away five cars before 12...

Today at the drive thru teller tells me I need to show ID just to make a credit card Payment with my physical credit card and deposit. I told him I wasn’t asked before to present ID for a deposit. He then lied and said the system doesn’t allow him to make deposits without ID. I will get to the bottom of this. I love capital one online services.

Great Customer Service. I went to the branch to open an account and found the staff friendly, helpful and professional. In the most amazing quick time I had opened two accounts and was out the door. Thank You!!

I went in to the Nutley branch today and Rafael was so helpful! He readily answered all of my questions with a smile. Very positive experience.

Went in to open a checking & savings account, Had lots of questions they were all answered allowing me to make educated choices. Had plenty to choose from, too.My experience was an excellent one. New it would be from the moment I walked in and was warmly greated.Capital One has services and programs that other banks dont. They are consumer friendly.I highly recommend this bank. They are very professional, courteous and knowledgeable.

AWESOME BANK!! I HAVE 3 Capital One Credit Cards & A Checking 360 with A Savings and have never had a problem!! Love Me Some Capital One!!! The Bank manager Is A Doll!!! Thanks Guys!!!

I went into this Branch location today and were disappointed with this bank. I was next in line and the teller went to walk around. Forgetting that I were waiting for service. When an older caucasian gentleman stood behind me... she took him 😮. After waiting and standing for 20 minutes. Its sad that it is 2019 and racism still exist! I will never return to this location. May even close all 3 of my accounts! Never again!

I was in your bank this morning with an IRA issue. I had the pleasure of having Kiiyah Cook helping me. She was so sweet and helpful to me. A credit to your organization.

You wont find a better group of people to service your accounts than the staff at the Nutley, NJ Branch. They greet you with a smile, and they all know you by name. You money is safe there because there will not be any Identity theft with bankers who know their customers. I now live in Studio City California and I still do business with that branch. When I call they recognize my voice, thats service.

Worst customer service ever

Great branch, i would love if they had late hours on Thursday or be open on sunday

Had a really bad experience at the branch today - the entire team was unable to open a basic account for me. After wasting my time having me do variations of the same thing over and over again and being surprised each time that it didnt work, I finally got an account open after an hour and a half... at the PNC bank across the street!

No one at the drive thru! 2nd time ...horrible customer service!

Absolutly love it!. It would be way better if it would open till 6 more than obe day a week being that i come out of work at 5😕 but the service and environment is great!👏

Very poor service. Banker is not really know what they doing. send international transfer they put one word wrong money did not go thru and they saying that i have to send money again, i asked them why i m sending because you made mistake they do not have answer for me. When i fist opened account they made another mistake transfer and the factory i bought product delay my shipment about 10 days. So beware of capitalone bank most of banker you deal . they dont know anything about banking system.

This is the worst branch I have ever been on. I work for a bank myself and I know how banks should work and Capital One should be ashamed of this. I went to open a busness bank account, they had me going to the bank for 4 consecutive weeks because they were unable to open the account due to their own mistakes. At the end when all the things the did wrong were fixed they told me I cannot open an account because Im cuban, even though I have a US driver license, social security and Green Card. This is shameful, bankers are not qualified at all and the branch is a disastr. It was and awful experience and I plan to take legal action.

The bank is supposed to close at 1 pm. The drive thru was closed at 12:30 when I went. The lot was full of cars but only three groups of customers were inside.I had to park behind another vehicle that was in the drive thru lane that was already parked. Three tellers were at the counter. The one teller was counting out already at 12:40 pm. He told me I would have to wait on line for the next open teller. When I was finally waited on I asked about the drive thru being closed and was informed that they close it at 12 pm even though the bank is supposed to be opened until 1 pm. The teller didnt even apologize for the inconveniences I had to endure. This is terrible customer service.

Great bank all around!

Worst experience ever. also customer service number back of the card you call and you make big mistake

Worst service ever . do not even try transfer money from that bank you can ruin your business soon im going to close my accounts.worst experience ever.

The nicest people.

This is the worst branch i have ever been too so unprofessional

Very friendly staff

Good!

It is super in service, but I do not have a branch near me, that causes me many inconveniences when making my transactions.