Staff has been friendly and promptly ensuring the vehicle is provided maintenance requested. However, they are unable to address issues when they cannot duplicate the problem the consumer brings to their attention. Toyota has yet to fix a fuel tank issue during the year of ownership. 4 Star review is for the Service Department, should be a 3.5. If I was to rate Toyota it truly would be a solid 1.
Always a good experience at Charles Toyota. Rick was awesome.
I worked with Rick Radlow on the purchase of our new Tundra and he made the experience very enjoyable and relaxing. We had been to every Toyota dealer in the area and chose to buy there because of the sales team. Keith and Dan were also very helpful as we had started this journey looking for a Tacoma. They were very patient and able to answer any questions quickly.Thank you to Rick and his team. I love the truck!Jason C.
Excellent dealership! Genuinely kind and helpful people. They go the extra mile to provide the best customer service. Theyre like family! We got our first Subaru Forester there we are very grateful.
They are not very good.
Just had my 2020 Tacoma undercoating, its worth the small price to have it done, especially if you live in the New England area..
I got Basic Oil change and Tires rotated. Very Happy with Service
No matter who I deal with, I have a pleasant experience and my Camry comes out working like a charm. Great prices and service, a win-win for my family & I.
Great service, quick and reliable really nice people.
Not pushy. Fair. Good experience. Keith is a very personable sales manager.
Great Service! Prices are reasonable. Mike Serluca is the best.
A little old fashioned, but good staff and fair prices.
Great service ! Comparable prices for oil change!
The service was excellent
I was in and out on time they said I would!
Great and friendly service
Sent me away on a flat tire and kept the key to my spare tire 😠
Great service department
Friendly group of people...