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Verizon Authorized Retailer - TCC
23 E Dowling Village Blvd, North Smithfield, RI 02896, United States
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Verizon Authorized Retailer - TCC

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Da
Review №1

Went to this store a few days ago to get information on changing company and is definitely a yes. Walking in the store was very inviting, clean and good energy, I likes the vibe between the teammates. I was very happy with the information provided, will definitely be back to these guys to switch my service to Verizon.

Th
Review №2

Timmy helped us get new phones with a great deal. He also helped transfer everything from my old phone and made everything easy for me.

Da
Review №3

Went there to turn in a cable box and I was treated exceptional!! Joe was awesome, polite, and professional. Would totally recommend this store for anyone. :)

Mi
Review №4

My husband recently went to purchase a new phone after his died. He was greeted by Elijah. My husband immediately noted how friendly and professional he was. My husband put off buying a new phone for months but had no choice on that day and was extremely happy that he was helped by Elijah. My husband observed how he worked together with the team helping other customers to trouble shoot issues that arose. I have a very happy husband now that he has a new phone and he expressed how painless the process was due to Elijah. Kudos to Elijah and his great work ethics.Written on behalf of Tony Zavota

Be
Review №5

Our salesman was amazing! He went they the options that we were interested in. He also was upfront and honest about all the charges and fees would be getting!

Ch
Review №6

Had an excellent experience at the store. The sales associate had it easy and seemless to switch over to Verizon with a new phone and tablet.

De
Review №7

Awesome store. Elijah was extremely helpful. Best Verizon store around!!

Ky
Review №8

Great experience going here! I came to upgrade my phone and Trinity provided great service along with answers to all my questions! She’s very kind and helpful. I will come back in the future 100%! Thank you once again Trinity!

Ch
Review №9

Everyone was super friendly and helpful. They answered all my questions and got me a great deal on a new phone and helped me switch over from a different phone company.

Su
Review №10

I was not looking forward to upgrading my phone. I had to do it. So I choose to go to the North Smithfield Verizon store. I am so glad I did. The young men there were professional, understanding, patient, and made me feel comfortable. Andi is the young man who helped me through the whole process. Very kind and nice. We had a lot of laughs, great experience. Thank you for all you did Andi. I will definitely return or call anytime I need help.

Bo
Review №11

I stopped at the Verizon store in North Smithfield because I was not satisfied with my Samsung phone, I was so lucky to get a young man Andi H, he explained to me how he could upgrade and save me money plus he also got a galaxy watch4 for me at an amazing price. Andi had so much patience with me and treated me with respect it was a pleasure going to Verizon today.He is a keeper!

Tr
Review №12

Best Verizon experience ever! Elijah and Andi took great care of us and got the job done in a reasonable amount of time. The got us the best deal on a new phone and saved us a bunch of money... highly recommend this Verizon store.Thanks again guys!

ly
Review №13

Big thanks to Trinity for making it such an easy, painless process to upgrade my families phones! Great representative to work with, she answered all our questions and kept things completely transparent. Will continue doing business here for all our future upgrades!

Je
Review №14

The team was very professional and helped me with all of my needs in a speedy and knowledgeable manner. I was very happy with my experience and will continue using this location for all of my cellular needs! Great service!!!

Ma
Review №15

I was in desperate need of a new phone. I rate buying a new phone right up there with buying a new car! I walked in to TCC and right away Andi took great care of me. He was able to offer me an unbelievable deal on the new iPhone 12 mini! I am not very tech savvy and never was I once treated in a way that made me feel badly because of it. Andi took his time explaining and explaining again when I did not understand. I ordered and was so excited when my new phone came in. I was entering the store to pick it up and Andi was just about to go out the door for lunch. He saw me, remembered me, and turned right around to help complete my purchase. I would definitely recommend Andi at TCC in North Smithfield for your phone needs.

Ja
Review №16

Andy was very helpful. I had issues with my phone an he took very good care of us. He is extremely knowledgeable of the product, is.very patience with elderly customers, and has a great personality.

La
Review №17

Had a phenomenal experience with the team of men at this store! Over the phone Timmy was able to help me understand my plan, what promotions I had, and the best phone to upgrade to. At the store, Elijah made the process smooth as can be and made my process so quick. Even with many customers in the store, Andi and Elijah made my experience very pleasant. Great group of guys at this store, will definitely be sending my friends and family over to them.

Ja
Review №18

Elijah is a terrific representative for your company . Patiently answered all questions and thoroughly explained my many issues!Well done!Many thanksJane

Ju
Review №19

The staff here is very friendly, knowledgeable, and they take their time to explain things. Elijah is my favorite employee there as he always makes sure my questions are answered and makes sure I am aware of any deals or changes happening within TCC. Highly recommend!

Ka
Review №20

Have had THE WORST experience with this Verizon for years now. Their “PaySite” machine is totally jacked. I will never come here again. 👎🏻👎🏻

Jo
Review №21

Had Andi help me and he was great. Got me the best deal possible and was super friendly the whole time. Great experience!!

Ka
Review №22

Came into the store because my phone was slow, staff was very friendly and helpful! Great people! Got in and out very quickly!

na
Review №23

100% satisfied with my experience here. I came in looking for something new and got the best deals possible, thanks to Timmy!

Ky
Review №24

The best Verizon store I’ve ever walked into, great costumer service.

Ka
Review №25

The guys who helped me were great and answered every question I had, they made the experience easier than I thought.

Ga
Review №26

Worked with Dan to get me on my way during a mishap while on a work road trip. quick and efficient and i was back on the grid in no time. painless. thanks!!

pa
Review №27

Elijah is the best at Verizon! He looks out for the customer in order to get you the best deal and service possible!

Je
Review №28

One of many that I went too. This was the only one that I felt welcomed at.

ri
Review №29

Elijah took his time with me and made sure I was 100% satisfied before leaving. I really appreciate that type of service. Everyone should come here and get their phone.

Ri
Review №30

This store is very clean and the guys are great at their jobs. Helped me with everything I needed.

Da
Review №31

Was very friendly, knowledgeable and patient. Love this store!!

na
Review №32

Super friendly staff, great atmosphere

ka
Review №33

Came into this location because I wanted verizon fios. I’ve never had it so I was nervous on how it worked and pricing. Chris, Dan, and Tim were very friendly and assuring that all would go well. I am very pleased with how they presented everything to me and how easy it was. Highly recommend this location for any future needs. Very knowledgeable workers.

Me
Review №34

Went in with some questions about my bill that customer service couldn’t help me with over the phone, Trinity was very clear and was more than helpful with assisting me!

Ro
Review №35

Tim at this Verizon store was amazing!! His knowledge, patience and customer service was above and beyond!!! He was a master a multi tasking to meet my needs and all the needs of others customers, all while being the only service representative on site!!! Tim made my experience and transition to my new devices painless!! Tim gets my vote for employee of the year!! Keep up the good work!!! Thank You!!!

Ro
Review №36

Got my new s21 from Danny . Great service and very helpful. I ended up paying nothing for my new phone !

Ev
Review №37

Absolutely love the store! Chris and Elijah are always great to me.

Ri
Review №38

Great store ! Love the employees here, they make getting a new phone fun

Cr
Review №39

Andy was extremely helpful and pleasant at our visit today. He was so patient while helping us upgrade our new phones. He has fantastic customer service, and it makes visiting this store an overall pleasant experience. We have used this location for years, and will continue to with the great and friendly staff!

Ma
Review №40

Quiet place close to closing time. Young man was very courteous and knowledgeable. He got my liquid glass on my phone in no time. Explained the process and showed me what I needed to do to register my liquid glass. Definitely will go there again!

Ja
Review №41

Had a great experience working with Timmy. I was in and out in a jiffy!

Ma
Review №42

Andy was Awesome!!! Approached us right away with a Big Hello & talked me thru a phone case I was looking for. Big help & greatly appreciated Andy. Keep up the good work!!!

Ar
Review №43

Great service. I didnt feel pressured. Will be sending in my friends to get their new phones.Thank you Elijah!

Vi
Review №44

Very nice man working the day I went! Easy in and out!! Knowledgeable and courteous!!

Wa
Review №45

Our guy was great. We were very well taken care of. Great experience.

No
Review №46

I guess its more important to talk about Gamestop stock story for a half hour. The people they were helping have phones, let them look it up on their time not my time. After forty minutes of waiting for them to help 2 people I left!

Ja
Review №47

Chris at the Verizon store was amazing. His customer service was above and beyond. I will highly recommend him to all of my friends and family. That was the best Verizon store I have ever been to. I would give him 10 stars if I could. I am a very happy customer.

Lo
Review №48

AMAZING!!! If your looking for the BEST Verizon location for excellent customer service, fast and efficient service, knowledge and variety, then look no further!!! North Smithfield representatives Timmy, Chris and Evan are fantastic!!!! I bought 2 new IPhone 12 phones for my husband and I for our anniversary on 2/13 (to surprise my husband) and I am NOT tech savvy (patience was needed), I wanted the best deal, I needed to keep cost down because I also have 3 new IPads on my account for our 3 boys!!! Timmy took the time to go over numbers, promotions, details about the IPhone 12, etc and sealed the deal. The catch was I needed to come back on 2/14 to have my husband transfer all his info from old to new phone and go over the IPhone 12 (he had an old Iphone 6) that’s where Chris and Evan came in!!! They also double checked my IPhone 11 transferred and was working properly in my IPhone 12!!! Amazing Customer Service!!! We will definitely be back in August to get my soon to be 15yr old his first phone for his Birthday!!! Thanks again Timmy, Chris and Evan!!!

Mo
Review №49

TIMMY helped me retrieve all my pictures from my old Phone! So greatful! BEST Customer service!

Da
Review №50

Hi so I went to the Verizon for two days in a row because my phone was so messed up and the best dude ever helped me he was super chill super sweet knew all the answers to my questions while still reassuring me that the purchase I did and bill changes will be the same. So great just walk in and go to Andi he’s the goat! Thanks andi 😊

Qu
Review №51

Elijah was absolutely awesome. He made the entire process with my new phone so easy and even discounted my case and screen protecter! 100000% recommend coming here for all your tech needs!

Pa
Review №52

Andy was an amazing sales person. Extremely friendly and knowledgeable.

Pa
Review №53

Love this store. Elijah helped me pick out a new phone and was super helpful during the process. Very knowlegable and polite. Definitely reccomend coming to this store and seeing Elijah!

Pa
Review №54

Went into buy a new pjone., Elijah helped me quickly and efficiently! Great place

De
Review №55

Went to the store to get a new phone and left with business account. Elijah, the associate who assisted us was super helpful! Got me a great deal with my business. Wonderful customer service!

Cy
Review №56

Timmy was great, super kind, very attentive. Helped me get a new phone without a big increase on my bill. Also a very good multi-tasker!

Ma
Review №57

Elijah was extremely busy but kept calm and attended to as many customers as possible. Got two new phones and got great customer service. Awesome store!

Jo
Review №58

Had to return equipment. They do not take it. Gave us wrong direction to a store that does take it.

Ch
Review №59

Great knowledgeable staff!

Ke
Review №60

Best experience Ive had buying a phone. Our rep. Timmy was professional and knowledgeable, if it werent for the data transfers on the phones he would have had us out of there in no time.

Ka
Review №61

Went to the store today to understand the charges on my plan, and figure out a solution for an alternative to cable for my place. Elijah helped me get a new tablet on my plan, and setup all the apps so I can use it and stream to my TV. Very happy with this stores service! Thank you Eli!

Ro
Review №62

Elijah was amazing and helped with upgrading my phone to the new iPhone 11 Pro Max. Broke everything down for me to a way I could understand everything better. He was incredibly knowledgeable and patient. I’d recommend this store and Elijah to anyone who considering upgrading or starting a new plan with Verizon! I’d give 10 stars if I could.

rj
Review №63

I came in last week and was helped by chris. I had numerous problems that the company store in warwick and customer service would not help with. Chris on the other hand went above and beyond to help me fix the issues i was having as well as getting me into a new phone and plan that was perfect for my needs. I honestly cannot say enough great things about chris.

De
Review №64

Horrible ... An ATM could give me the answers i needed

ru
Review №65

Dan and Chris were great! Took care of all our needs. Would recommend this store to all my friends and family

Yo
Review №66

The store is cool

Ro
Review №67

Ive been going to this store for years . Danny is a huge help and fun to deal with . Always come here for help and service

br
Review №68

The worst customer service Ive ever experienced! Employees dont care and dont want to help customers! STAY AWAY FROM THIS PLACE IF YOU CAN HELP IT!!!!!

Wi
Review №69

Great staff

So
Review №70

Super clean and well kept store along with fast & professional service. Elijah was very helpful and informational! So glad I switched over to Verizon.

Pa
Review №71

Was having a problem with my phone Verizon phone .I went to the authorized dealerships they were all closed I gave a shot to the one in North Smithfield the retailerthe individual by the name of Elijah who works at 23 Dowling village boulevard the Verizon store there I was so grateful and happy that he was able to help me he did it with complete professionalism and acted in a true professional manner I would like to see more Verizon stores with people like that rather than snub you after the sale like some people do so I just want to say thank you very much Elijah you made my day a lot easier keep up the good work

Ch
Review №72

Came to this store to look at my options to upgrade. I have a Samsung phone and wanted a newer phone . Arrived to the location a couple minutes before it opened and Dan was nice enough to let me in and help me. He went over all the Samsung phones available and found the best one for me. l really appreciate all the help and information.

Ke
Review №73

Daniel sold me my new phone . No pressure to buy stuff I didnt need and was friendly . I like this store and the people there

Pa
Review №74

Staff is extremely focused on resolving issues and getting the customers device back into their hands. This visit was to upgrade from iPhone 7 to galaxy 10. The associate took the time to listen and work through several technical issues, and even provided suggestions on case an screen protection. This is our 3rd visit to this location and would recommend to others looking to upgrade or transfer services.

Br
Review №75

I usually go to the Bellingham and they are closed. I decided to come here and get my new phone . Danny was very helpful and took the time to make sure I chose the right phone . Good store !

Je
Review №76

I originally bought my iPhone 11 Max Pro at a different Verizon store. The original store I bought my phone at did nothing for me to set up my new phone. I needed help with setting up my new phone because the original store did nothing for me. I then went to the North Smithfield Verizon store and everyone was extremely helpful and got my phone working for me! I recommend anyone upgrading their current phone or just getting a new phone going to this store. They also saved me 10 dollars a month on my plan. Timmy, and Dan were awesome! Thank you guys very much!

R
Review №77

Moved from At&t to Verizon . Transition was smooth and I got 1 of my phones for free . Ty Danny

Ja
Review №78

Timmy was amazing saved my butt when my phone broke and really easy to work with

Sr
Review №79

Clean and nea shop. Went to pick my verizon router. Staff is friendly.

Na
Review №80

Excellant. The workers there were very knowledgeable and pleasant. Dan and Tim were very very nice.

Ge
Review №81

Really great, friendly and attentive service. Helped me get a brand new phone without breaking my budget. 10/10 would recommend.

Ma
Review №82

Came to thisnstore in hopes to revive my old phone . Daniel did what he coild to save it but was unavle to . Got a new one and I love it !

Ge
Review №83

Nice people 👍 Danny helped me and my wife pick out a new phone. #byeapple #hellosamsung

De
Review №84

Walked in to get a new phone and Elijah helped me out and made everything simple for me! Thank you Elijah!

Ei
Review №85

Came here to get my email fixed . This was my first time coming here . The people are nice and helpful. Daniel helped me with my email and saved me money

de
Review №86

I usually to go to the store in Bellingham but this one was open . I am glad it was !! I had the pleasure of meeting Dan who works there . He listened to what I needed and got me my new phone !! I absolutely love this store and will only come here going forward.

ja
Review №87

Only one attendant at counter and per customer takes almost half an hour to buy a phone or plan. You can calculate your turn with the number of people in front of you

Ka
Review №88

Good store

Ro
Review №89

Walked into the store, and Elijah helped me reactivate my phone. Wonderful customer service everytime I come in here!

Do
Review №90

The 2 gentlemen were very helpful.

Ju
Review №91

Love love LOVE this store ! The representative there Dan was very helpful. He took the time to show me new phones

Th
Review №92

My Girlfriend Bought a New Phone.The Phone She Wanted Wasnt In Stock...Anywhere In the System.While Making the Transaction...The Salesman What Locked-Out of Their System, Several Times And Had to Call IT.Had to Return Accessories..They Werent the Correct Type.Spent Two Hours There Downloading Information from the Old Phone to the New Purchase. She Went Back AGAIN to Make the Returns and Spent Another 90 Minutes There Downloading.Still Not Complete.What a Fiasco.Customer Service Absolutely Disgraceful.Salesman Was Very Courteous And Helpful.All The B. S. 🐂💩 Going On, Due To Verizons System.Should Have Been In-And-Out In an Hour.

Mi
Review №93

While at Verizon store in N.Smithfield to change my plan. I was treated with mush respect and the staff changed my plan which now suits me best. Thank you for the service I received.

Do
Review №94

If you’re looking for a new phone, go see Elijah at TCC Verizon Wireless at Dowling Village North Smithfield. Excellent customer service, professional, and courteous. Very happy with my new phones.

Fr
Review №95

Got my new Samsung there . The workers there are good honest people. Dan helped me get a new phone and transfer my information. I couldnt he happier. The only suggestion I would have is to put up an open sign. The store needs something in the windows showing its open

Ro
Review №96

Amazing service from the salesman. Come in to set up Fios and guided me through picking the right packages. Then after that I decided to get a new phone and help through setting it up and getting my old stuff back from my old phone. If you ever need a phone or Fios service come here!

Ba
Review №97

Love love love this store ! Thank you for all help

Ge
Review №98

Attempted to stop in the store, was greeted at the door by hostile employee who offered no service, would not recommend this store

Ju
Review №99

The staff there are super friendly . They look out for you and dont pressure you into stuff you dont need.

Ji
Review №100

Thank you Timmy. He knows his job well and was a big help.

Information
12 Photos
100 Comments
4.1 Rating
  • Address:23 E Dowling Village Blvd, North Smithfield, RI 02896, United States
  • Site:https://locations.tccrocks.com/ri/n-smithfield/23-e-dowling-village-blvd.html?y_source=1_MzIzMjM0OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 401-762-2800
Categories
  • Internet service provider
  • Electronics store
  • Cell phone store
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:10am–8pm
  • Tuesday:10am–8pm
  • Wednesday:10am–8pm
  • Thursday:10am–8pm
  • Friday:10am–8pm
  • Saturday:11am–6pm
  • Sunday:10am–8pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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