I prefer to go here than any other dealers in my area.

This is one of the best, most authentic pet food stores that I go to. The young lady who works there, not sure of her name but she has pretty, wavy dark hair, is VERY knowledgeable. You tell her your dogs issue(s), and she knows what would work for him/her. Were looking at a lawn mower, as well, so a win win from one store!

Awesome. Googled them for cat litter that I cant get at feed store in Berea this week. They had identical product and were actually HAPPY to get my business. Didnt even ask me if I needed it carried to my car the 2 employees carried the 2 40 lb bags. Nice place. They will continue to get my business.

I took my Craftsman lawnmower there for service because the front wheels would not spin. I was charged $55 at that time for them to look at it. I received a call a few days later that the transmission gears were locked up (which we pretty much new when it was dropped off) and that the part to repair it was no longer available. To make that diagnosis you need to pop off the hubcap and remove the wheel which is held on with 1 bolt. When I went to pick it up, I asked the same service guy if I could have some of my $55 back due to the simplicity of the diagnosis and because of the fact that it was not my decision to not have the work done. NOPE! Non-refundable. I called the next day and spoke with a manager who told the same. I have never been to this establishment and wanted to like it, its a cool place, but I feel like they were more interested in making a quick $55 than doing what in my opinion, was right. $55 for this service is a high price to begin with, many places charge $30, some even inspect at no cost. I will not go back despite living nearby. There are many places just as close that perform these services.

Always helpful, genuine, reliable. No fuss. No fudge.

They do their very best to have or get the parts necessary for most of the lawn equipment they sell and service. Great hours too because people work. Keep up the great service Jim and staff.

Doing warranty work on my mower. They did the paperwork and keeps me informed.

Our new riding mower had a defect on one side of it, the mower manufacturer covered the cost of repair as long as we took it to Worcesters. So we did, months later it was ready for pickup after we were told a couple of weeks...all pre-covid. Worcesters stated the other side would probably need replaced as well after we picked up...a couple months later whada you know the other axel seal went bad...why not tell us that why you were under the hood, we would of paid out of pocket..anyway we couldnt wait another summer without a mower, so my husband watched you tube ordered the part online and in 10 minutes fixed.

These folks are always ready and willing to help. All staff very knowledgeable about the products they carry.Highly recommend.

So I just dropped off the longboard to get fixed Good place

When I was a kid I worked at kapels on Lake Avenue until the idiot took it over been going to Worcester every since great people great service and Ill keep going there

Great service friendly staff all the right tools

Great customer serviceAnswering questions with knowledgeGravely equipment is a must

Terrible. Saw a cargo trailer on their website that fit our needs. Drove an hour, looked at the trailer, looks great. Owner explains unless we pay cash they charge a 3% transaction fee to use a credit card. We have the cash ($2500) in the bank, he wont take a check. Strange. You cant pass on credit card fees to the consumer! Nowhere on the site does it say these are cash prices. Totally shady.

I buy all my chainsaws here and i am very satified. Knowledgable staff! Highly recommend this place.

Knowledgeable and friendly representatives. Super helpful and covid compliant. Thank you John.

Great, local feed store. Prices are slightly above rural king and tractor supply. I’m knocking one star because the young kid at the counter didn’t offer to help me load 200 pounds of food ( I was unfortunately in a suit) and he wasn’t busy. If the old lady is ther, she makes him help, but they won’t without supervision. Not a big deal. Good store.

Good service, sales person very pleasurable.

Ive bought a log splitter there and brought it back with a problem with the lever mechanism about a year and a half after purchasing it. Told me they would clean it out. I was skeptical that this would fix it. It didnt. The lever broke again a couple months later so I bought a new lever for $220 and fixed it myself. If this wasnt bad enough they looked up the sales info and told me that my splitter was out of warranty after 1 year. I found the paperwork a short time later and realized I had a 3 year warranty.

Always have had great customer service. Would definitely recommend going here if you need a new mower or lawn equipment or need service work.

Very Friendly and Helpful

Please please please do not spend your hard earned money on anything at this retail store or expect to have anything serviced there to be fixed correctly. I was sold on a Cub Cadet Zero turn riding lawnmower. It was delivered to my house as ready to use. After the first trial run, I realized there wasn’t enough gas in the mower to complete my 1 acre property. Filled the tank and proceeded to mow the lawn when the oil light came on. Now realizing there wasn’t any oil in the mower. Pretty frustrating after being explained that mower would be delivered ready to go with fluids topped off. Not one to complain, I topped off all the fluids. I was able to finish my lawn and worked perfectly. Now six hours used on the mower, as I was riding, I looked behind me and saw the belt laying in the grass. Called Worcester’s explaining what happened and they scheduled to pick the mower up in a week. They called and explained that the belt needed to be replaced because I was cutting grass that was too tall and once a belt comes off it’s better to replace it at a total of $119.00 and they will have it back in a week. Mower is back cutting away, however felt extremely sluggish as if it’s not receiving enough fuel. Called Worcester’s to schedule them to pick the mower up again to look at it. Received a call from the service manager and he had explained there was to much grass on the deck and it’s preventing air flow to the engine. I was the charged another $ 50 for the service. Cutting the grass at its highest setting, blowing off the deck after every use, use the hose on the deck with the adapter, and finally parking in the shed out of the elements. Still the same sluggish performance and stalling out. Third time to schedule the mower to be picked up to figure out what’s happening. This time the mower was there for over three weeks in the spring while the grass is growing higher and higher. I called to speak to the service manager for an update and found out he is on vacation as well as the head mechanic working on the mower. When he was due back, I made the drive up to speak to him personally in order to find out the status of the mower now being told it’s dirty gas that I was using. I have a brand new gas tank with a filter on it, the cub cadet has a filter on the gas tank, and the fuel is derived right from the gas station. I paid another $150 for the service and an oil change never to go back to them again for anything. In my business travels I run into a guy who is a rep for cub cadet and ask him what do I do with this 6k paper weight I have at my house explaining the advice given to me at Worcester’s. He explained to me that everything Worcester’s did to this mower was completely wrong. The belt flying off was not fault cutting grass too tall, they never tighten the belt accordingly. The cub cadet rep took the mower back to their own shop and after numerous attempts to get this thing running properly, he had realized the engine was bad from the manufacturer from the beginning. Replaced the engine and returned the mower back. I had dealt with Worcester’s for the first three years of this mowers life and will never even look at the place when I drive by everyday as I only live a mile away. We even bought feed for our chickens at one point only to open the package to find mold and bugs. These people never responded to an email when my dealings first started with them concerning my mower. As I am also in the retail world dealing with over 1000 people a month times three locations I know how word of mouth travels and also rely on good reviews. It took me over four years of frustrations with Worcester’s I order to write this review but it needs to be known if there is ever a time to purchase or service anything you have pertaining to this location, please save your money and frustrations as there are better locations that truly care about the customers they serve

Great experience with a small $30 purchase.I inherited a 30 year old chainsaw that kept throwing its chain off of the bar. I knew nothing about what type of chain it had other than it fit a 20 bar.I brought the saw in set it on the counter and the sales person behind the desk took the old chain off, inspected for any worn parts and put a new correct chain on all for the price of a new chain.Outstanding experience.

Great customer service. well stocked on parts. will continue to buy from here

I got a weed wacker that I was expecting them to say we cant fix it (not a brand they carry) but the service department took the challenge head on and beat it.... I definitely will be going back for more service done with them.. finding a reliable small engine service place like them?? Priceless

They do a really good job taking care of working on equipment and sales Im giving them a one star rating because The person in charge of the service department was not wearing a mask seeing that I am someone in the age of fifties with a lung condition it is a insult not to see grown adults wearing their masks other than that I like the company and I think they do a great job

Loved it.. And my 2 yr old Dobe.. Gixer had so much fun with Abby!!

Helpful and not over priced! It is nice to deal with a person and online sales

Very friendly, excellent service, very knowledgeable staff and quality product.

Great place! I had a leaf blower that wouldnt start. I took it in and Jim put a new plug in and it ran like new, thanks Jim!

Good service nice people to buy from

Hug menu of services, sales, repair, parts, wildlife food, rentals.

I went to Worcester to get a mower and a trimmer to get repaired. They could not fix either and charged me a fee for both. Each item only needed one part replaced. Another shop easily fixed both items for less than the diagnostic fee from Worcester. This feels like a scam. They should stand by their word and do honest work. At the very least they should refund the diagnostic fee if it can actually be fixed. Dont take your equipment here or trust their diagnosis.

Wonderful cashier in pet food area!

Have bin there 3 times wanting to purchase a rider. All I can say is if you have time to stand around and wait for a salesman, and wait and wait, then this is the place to go. They must strive for bad service, me I would give them 5star in terrible service

Great knowledge behind the counter helped me in choosing my purchase two thumbs up from me also service department was equally as good.

My wife and I purchased a trailer from Worcesters a couple of months ago and I have to take a moment to praise this store and its friendly and helpful staff. Patrick walked us through bitter cold to show us our options (there were many) and helped us to make a good decision that fit our needs with no pressure. He really took his time with us and we appreciated it. I highly recommend this store!

Been going there for years.Great counter service.

I just recently took my Cub Cadet riding tractor in to have the main drive belt replaced and was very impressed with the fast service and good quality of work. It only took one day for the replacement. Approximately two weeks before this I took my Stihl hedge trimmers in for sharpening and this service work was done quickly and completed when the service department said it would be.I also want to express my sincere appreciation to JIM in the service department who handles all of the incoming service work. Jim is Top Notch and Professional. He is very customer oriented.Thanks!!Rich R.

A good local place for all things power equipment. They can be expensive and the counter is all dependent on who you get. Most of the team are great but one in particular cocks the tude on a regular basis. Overall, I like this place.

Good selection of implements and Stihl equipment. The service is mediocre at best unless you already know exactly what you were looking for. They offer repair and maintenance but their hourly rates are on the high side. Plenty of other options in the area but if you want the best known Worcesters is it

Took lawn mower in for service twice. Still doesnt work correctly. The first time they said they started it and it ran fine. But I told them it starts sputtering and stalls after it runs for a while. So they obviously didnt listen to me. Took it back in and they said again that they ran it for 30 minutes and it ran fine.. So they cleaned the fuel system and carb for a total of $160 (including deposit). Took it home, cut the front yard fine, went out back and it stalled again and wouldnt start. I would hope a place that REPAIRS lawn mowers would actually be able to diagnose a problem on the first try. So I spent $150 for nothing...money that should have just gone towards a new lawn mower.

Very friendly service and the staff was very helpful

I went to Lowe’s and Home Depot. 👎. I literally pushed the mower up to the register and they fumbled around for 20 mins and still couldn’t even figure out how to sell it to me so I just walked away. Went to Worcester’s and the man told me about every inch of that mower and when it was delivered they had it running for me and showed me everything again. Love my new mower! They even handle the manufacture warranty themselves if there is ever a problem they will handle it. Great job guys!

I love this place. Ive been coming here since I was a kid. Bought everything from baby chicks to chainsaws to mowers. The guys are great with answering questions. Quality equipment!

Only place near me that had part I needed. The kind lady that answered phone put it aside for me. Very nice service. Ill be back for sure.

Great experience over all, prices are comparable to tractor supply but you are supporting local business. Not sure if they were in the process of reorganizing but the feed store was a bit disorganized but luckily the staff is super friendly and helpful. You might not be able to find it yourself but they are quick to help and will even help load up the car without even needing to ask for help. Will return for future feed purchases.

Dealt with Patrick. He was able to get me the riding mower i needed and delivered all within budget. Very straightforward and honest. No high pressure sales tactics.

Go somewhere else! I was shopping for a zero turn mower. I spent about an hour at this place looking for one. The next day I came back to purchase it. It turns out that for some reason the dealer or whoever charges some sort of fee for using a credit card and the retailers just pass it on to the customer. Sort of like a minimum purchase at a gas station however this was a $7000 purchase. I believe the fee was around 4% or somewhere around that. Regardless it was an extra $400. I went in there and asked about waving the fee. I was rudely told no cant do it. Didnt even try to bargain or meet halfway or anything. I gave the salesman one more time and explained your going to lose a customer and Im not coming back. Nothing. Walked out and went to the next closest place that sold that sold that manufacturer zero turn. They had the same one in stock and same price. I asked him what the price was out the door. He then went on to state that the dealer charges a fee for credit card transactions. That fee however was significantly less than worcesters. It was $150. I said that I would think about it. He then almost immediately said that if its the credit card fee thats holding it up he will eat the cost as hes not losing a $7000 sale over it. Sold! Not only did worcesters lose a sale for that zero turn mower but I have no need to ever go back there nor will I recommend it to anyone. Milks Power Equipment in Amherst. Very professional, very knowledgeable, very understanding of what defines customer service!

Excellent service. Associate had coupons she applied to our purchase and offered to order us anything we might need....even gave my grandson a sucker! Love the non-corporate customer-centric values. Why shop at Tractor Supply when you can shop here?

Great customer service and prices

Great company thats well priced and very knowledgeable and experienced in outdoor power equipment, and always willing to spend extra time to help every customer. They also have a well-rounded feed store with hard to find items. Theyre stocked with hunting necessities, and high quality feed for your horses, cats, and dogs, and everything in between!

Tom set up my personal dual sport tractor for on and off road, mowing, pure geniuses. Thanks chip Adams 🤗

Friendly helpful people. Hit our enclosed trailer here and we love it.

Every employee there is wonderful as well as the service and repairs

Great local parts shop and they have some trailering supplies too

Was one of the first customers to walk in and they all were nice kind even though many stores get frustrated when customers arrive right at opening the parts department worker named Bob was very kind and not to mention helpful. They definitely have my business for life

Helpful service, was able to get the correct parts even when I forgot to write the model number down.

The sales and service team are always very helpful and knowledgeable when it comes to servicing existing equipment and new products as well. Kevin always gets my equipment back to me in great condition and timely so we can take care of our valued customers

Great place to buy lawn equipment, trailers, and pet foods. They also have a very knowledgeable staff who are friendly and will help you find what you need.

Great place! Need a tractor, snow blower, trailer, animal food or feed? This is the place.

First time experience. Wonderful customer service. Knowledgeable service department and had what I needed in stock.

Found my new place to buy parrot food! I always went in for horse stuff.

Great store, with more products, feed and pet supplies than you might imagine. Worth stopping in and checking out. always new stuff coming in!

Always very helpful and knowledgeable this is the place to go I will always be a customer

I go on the Pet and Horse feed side. Friendly, helpful service. No complaints! Audry is awesome and knowledgeable about the various feeds. Love her!

The business is well known in the community and served generations of families with their friendly and knowledgeable sales and service. I have recommended many people to them. The customer comes first with them. We have purchased equipment from them and will continue through the years. Keep going Worcesters and thank you.

Yummy food. Friendly service.

Ive bought so much equipment from this store its tough to keep track of it all. I have a chain saw, leaf blower, brush cutter, leaf vac, lawn mower, two plant sprayers, a shop-vac and now a compact tractor. The sales people are knowledgeable and will try to fit the equipment to your needs, rather than just upsell you to however much money they think youll spend. They have a lot of battery operated lawn equipment, too, if green is your thing.

Love this feed store! They carry my Buckeye feed as well as all the bedding I need. Wonderful, friendly, helpful staff as well!

It was good.

Excellent place they made me a new chain and it works great. Great friendly people work there.

Nice place to get mower parts, friendly people .A big store.

I buy cracked corn here all the time. Very friendly and they always bring it out to my car. So nice!

Very friendly and knowledgeable staff.

Love Worcesters..I feed alot of animals from birds to Doe and I can find everything I need at a great price! I buy 40 pounds of Apple bird seed..Wrangler feed..peanuts..cat food..goat food etc Audrey is usually there and makes you feel like family😃 They also have lawn and tractor equipment at great prices. I always feel welcome when I walk in. I drive on lorain from Westlake..right past AutoRama Drive In on the right. Easy parking and helpful with loading. I try to go every week and service is consistantly EXCELLENT! Always worth the drive😃

This is a great family owned business! I have been doing business with worcesters for along time... congratulations on 90 years for servicing thecommunity. The feed department is very impressive with knowledgeable people, Audrey and Donie do a great job and are very personable. Audrey is an in house certified Nutritionist so that is a huge asset. They have expanded a lot in both departments. The recent purchase of my Frontier Horse Trailer was a fantastic experience, they took time to go over the trailer with me and help hook up. 5 stars all day long!

Very knowledgeable about my lawn tractor and helpful. Even carried the new battery out to the car for me!

Very dissatisfied. Spent almost $400 to tune up a large walk behind mower only to have it returned and not working. It would run but would stall every time I engaged the blades. They picked it up and fixed it and when I tried to use it again I had to slide the engage handle forward quick to keep it running, If I did it normal, it would stall. This lasted two weeks and then it wouldnt run when the blades were engaged. I had to get another mechanic to look at it and fix it right. Very sad! It ran better before they tuned it up. Never will use them again.

Great place to buy pet supplies. Outstanding prices that can compete with any large box store.

Really nice people working there.

Options,services, great customer care,repair or new equipment with communication with in 24 hours. I could say more but just go there. Thanks the help with all my equipment.

Great ProductsGreat ServiceAmazing Experience

Great staff that help and work with you

The girls were very helpful over leaning more with the dog food.

Squirrels and blue Jays love the peanuts

I buy all my equipment there. The sales staff are friendly and helped me find the blower,trimmer n snow blower that fit my needs. the service dept repair my hand held blower in less time then specified.I will continue to shop the family friendly, family owned store.

The nicest people work there..Have great clearance section too!

I love this place these guys gitter done,, by chip Adams review ..: )

Their parts are way, way overpriced but their new equipment is reasonable and they have a friendly, knowledgeable staff

They repaired our riding lawnmower. On time and reasonable cost. We are happy.

The place is great my son was looking for a chain for his mini bike and a clutch The woman there was so helpful very professional and a great help. They had everything I needed.

Something that a lot of people probably do not know about is that they have a huge pet and garden store. I have been going for so many years but never knew they had that side of the store essentially. Make sure you walk around, its a lot bigger than you would think! The interactions ive had with these people has been enjoyable, they know their products and have been honest as far as im concerned. All in all i am always impressed and pleased to visit here, their prices have always been extremely reasonable, fair and balanced. There customer service has been great, enjoyable, and personal.

Stuck-up service department that gouges you on cost.Only finished fixing equipment when told I would give a poor review.Charged$170. to tune up a $260 chain saw???Sales Department has always been very helpful, they even helped me fix my chain saw one time for free.Stay away from their service department

Love this place. I get shavings and pellets for my horses stall. Very friendly people.

Handled my purchase of a new trailer flawlessly!

Had to return 3 times to get the correct parts ordered for our leaf bagger attachment. One part was misbagged, and a couple were omitted. Took an hour each time for the sales people to figure out which parts were needed, and it was still wrong. Gave me a 10% discount on the last two parts, which were screws (big deal). Should have given them to me for the inconvenience. I was made to feel like this was all my fault, too, suggesting that I told them I didnt need all the screws and that I already picked some parts up (that they werent really missing from the order).

Really good reliable equipment and experienced staff

Great place to shop ! And very knowledgeable people work there .

Very helpful and friendly service!