The person at the service desk was very rude. When I walked in, she asked me how she may help me. Then add I approached the desk, she said, you can stand on that blue line until I step back. She then waited for me to stand on the line before telling me that I may take a seat. She kept chattering with her friend while the phone would ring. I noticed they asked another customer for their confirmation number so, I got back in line and asked if they would need my confirmation number because I didnt want anything to mess up my trip. I heard the other lady behind the counter say, monkey see, monkey do.