I called because my 21 year old unit was not cooling and Bryan came out as scheduled for the repair. Unfortunately he had to wait for me to get home to tell me the bad news. The unit had to be replaced. Truly this was kind of expected and he had already prepared a quote for replacement. I also had purchased the maintenance agreement for the year. I had them install as soon as possible since my wife is home. Casey and Raymond came as scheduled and did the removal and install on time. They were very aware of keeping the house clean as well as the yard. Very nice and very efficient with their time. I really do appreciate the time each of the staff took to make sure my house stayed as cool as possible and completed the install.

I’ve had my split system installed now for about 3 years with mostly no issues. I had a random issue a little over a month ago that prompted them to replace my thermostat. Ever since my thermostat has been replaced, I have had nothing but issues. It’s either the system reading from the wrong sensor so my house either drastically overshoots, or drastically under what we set the thermostat at. Now the system is in a place where it continually errors out, and the heat just simply will not run. I’ve reported this to them several times, even called their emergency support and have received no call back or urgency on their part.TO BE FAIR: The technicians they have sent on site have tried their hardest to fix my system. Every time they visit, they inch the system closer to running like it should. They are very professional and nice, and I appreciate what they have done for me. That being said, my heat still isn’t on, and my house is 61.If they ever do manage to fix my system, I will update this review back to 5 stars because they have been, for the most part, a great company to work with. However, since my heat hasn’t worked an entire weekend for over a month now, and I do not feel any sort of urgency from them at this point, my frustration is starting to build.$12,000 and 3 years later after having my entire system replaced, it’s hard to say whether I would recommend or use their service again.

I have been a satisfied Airmasters client for years. Never a complaint. All technicians over the years have been very good at what they do. Bryan, the technician who came today is absolutely the best of the best. While it had been years since his last service here, he remembered the particulars of the unit. I have called the company to request he be sent to us for every future visit.

Airmasters has always been very personable yet professional when I’ve dealt with them. Even in an emergent situation, they have always been on spot toGet the system up and running properly ! And the technicians are the best! As well as Tony in the office. I don’t know what I would do without her!! She makes every problem “stressless” and is always there to help!

Mike was knowledgeable about the ac/heating business. Also had a lifetime of experience. Best equipment at a great price. Fast scheduling to replace the old unit. Will do business with Airmasters again.

I called them to repair & service my Generac generator. They would’ve come the next day but it was storming so they came the following morning. He was here when he said he would be & got the job done! I was very pleased with the service & would definitely use them again. Only downside was I live an hour away & they charged me from the time they left their office & back.

Ever since we moved to this AR we have used Brian with Airmasters. Always a quality job, thorough, proactive, clean and tidy. Always kind, informative and answers any questions we have.Great service!

Arrived on time for Saturday emergency service. Knew the system - knew us as customers. Identified and fixed issue in very short time. Knowledgeable and effective. Courteous. All you could want in technicians working on your heat/ac system.

Extremely nice and professional.The repairman was very quick and had my unit running within the hour. I love that they have 24 hour service as well. I will use them again.

Very informative. Explained all his findings answered all my questions. Very knowledgeable young man.

Young man was very professional, efficient, friendly, arrived on time and worked quickly. Have used this company for years, and have always been very pleased with the job they do. Highly recommend them!

I’ve used Airmasters since 1990, and have been impressed with their expertise and professionalism through the years. Highly recommend!

Bryon is an excellent representative for Airmasters! Answered many questions and concerns. Have total confidence in him. Thank you!!!

Regular servicing on whole house generator. In an area where commercial power seems to go out at least once a month, a backup generator seemed like a good idea. Routine maintenance needs to be done, and they are very professional about getting it done. First rate!

They gave us the best price and they were very professional!! We are very pleased with our new central heat and air!

Excellent service. Lightning struck our control board. Quick appointment given. Marlin very knowledgeable and got our heat back on. Plus my dogs loved him.😊

Marlon came out within an hour and had my heat up and running. He was very kind, professional and thorough. He triple checked everything before he left to make sure everything was working correctly. Will definitely use this company again, if needed.

On time, courteous, professional, informative, and followed covid protocol. Made the service call enjoyable. Would recommend Airmaster to anyone needing A/C or heating service.

Doug was awesome. He explained everything that was done and what he found that needed to be repaired. He had the part that was needed and fixed it in no time. Very Happy customer 😊

This business is great. Theyre local and respond immediately. They have on call for off hours. Theyre usually early for appointments. Theyre in constant contact to allow me to get to the house. Theyve all been professional. Ive never had a negative experience with this team. And they showed up in the middle of a holiday weekend to install a new HVAC system on one of the hottest days ever. It may not have been the hottest day ever, but when your ac goes out in AR.... its the hottest day ever. They never once complained or made any remarks. They helped me stay calm. They helped finance the entire thing and it was all super easy. Since then, they call me to remind me about inspections and take all the pressure off me. I love this team. Never had any issue with any of the people that come out.

Marlon and Don were very professional and knowledgeable about the system. They had to trouble shoot the issue and diligent in finding the solution to the issue. Recommended what needed to be done to alleviate the problem.

My furnace would not come on so I call at 2pm and that same day at 4pm a technician was at my door. By 5pm the job was done. My furnace was back up and running. They are good. Thank you for your services.

Thermostat quit working. Heat would not come on. Checked batteries. They were good. Replaced. Heat still would not work. Had batteries installed incorrectly. Hand to face!

The technician was both friendly and professional. He asked me if we have been having any issues with our system and then performed the winter service on the furnace and also replaced the filter. He wore a mask and kept his distance the entire time. He also managed to keep from disturbing our dogs - no small miracle, trust me - during the appointment which was very helpful because my wife was on a conference call. We are very satisfied using Airmasters for our heating and air conditioning needs and recommend them to anyone.

Air Maters provides quality services for any heating or air conditioning requirements. The service technician s are very professional. I will remain an Air Masters customer.

Routine maintenance services performed; no issues requiring further action were reported.Technician was knowledgeable, courteous, and used appropriate safe-practice procedures, including mask and shoe coverings.

Technician was on time, very friendly and courteous. Went right to work and finished in a timely manner. I was very pleased with him and Airmasters.

We have been with this company for over 25 years and have had very good service. Service repair employees have been pleasant and professional.

UPDATE: The Service Manager from Airmasters responded very quickly after my ⭐️ review. He came to my house to review the technician’s recommendation as stated below. He found no issue with either the ductwork or heat exchanger that needed repaired or replaced. He took pictures to go over the issue with the technician. No action of repair was needed.I give them ⭐️ ⭐️⭐️⭐️⭐️ on their quick response to review the situation and the service manager’s detail to the unit.ORIGINAL REVIEW: I have used Airmasters for many years (15+) for maintenance on my three heating and air units. On their heating maintenance service this week, I was told by the technician that the heat exchanger was rusting out and could leak out carbon monoxide plus my ductwork was collapsing. He reminded me that the unit was 26 years old (which I already knew and we had replaced the heat exchanger once already several years ago). I asked him how dangerous was the situation, and he said he wouldn’t wait for the repairs. At that point, I told him I had a home warranty and would have to contact them for the repairs. Also, in the past many years I always received paperwork of the maintenance done and suggestions made for repair. I never receive the work order in hand or by email. I called the home warranty company and requested a service call on my heating unit to verify and repair the heat exchanger and ductwork. Their technician promptly came out to replace and repair the unit and ductwork. At the end of his inspection he said there was nothing wrong with the ductwork. He showed me pictures, and there was nothing collapsed or even about to. He also said there was one tiny rust mark on the heat exchanger but not anywhere near dangerous or in need of replacing. This is why I gave a one star rating.

Nice, friendly & very professional tech. Will recommend to others

Our heat was not working with temps around 0f. AirMasters came out - in 6-8” of snow (HIGHLY unusual in central Arkansas ) - and diagnosed and, at least temporarily, a repair so my live-in Mother-in-law and we could rest comfortably.

They were able to get to us a day earlier than we thought. We had already waited a few days for another company to get back to us on what we needed. It is summer and I have 2 young children, my husband works outside all day and my grandmother lives with us. We needed the air conditioner fixed quickly. They came out, checked things other people hadnt and even gave recommendations for things that may help this super old air conditioner work even better. Very impressed and grateful for them!

Awesome staff! He was very friendly, and offered me a service contract with little pressure to purchase it! I will always use them for my Heat and Air needs!

The guys were knowledgeable and professional. 100%happy

Jason and Tyler came out and were very professional and they did an excellent job installing our unit. I would recommend this company to anyone.

Service man from AirMasters was friendly and professional. He did all the maintenance checks and replaced my air filter. Very happy with the service.

Received a quote for duct repair. Very nice man, who provided detailed information and a reasonable quote.

Their technician Ty was very professional and knowledgeable. He addressed all my concerns and questions about airflow and how our system worked.

My technician was nice and Covid safe. He explained things to me. He did not rush through things and got things done in a timely manner. No complaints!

From me calling in requesting service until the technician arrived at my front door was under an hour. The tech that came out was extremely professional, patient and very customer aware. Answered all of my questions and knocked the repair outta the park. Would recommend to whomever. Doug did the job well and lost no time doing it.

Called the morning of issue with the AC they had a tech on site less than 3 hours later. Very helpful

Tech was friendly, but didn’t waste my chitchatting. I work from home now and it’s important I work from 8-5. He wore shoe covers while in the house. Took them off when checking the outside unit. Then put them back when entering my house. Didn’t stay long, but did his job.

The repairman was polite and on time. He performed the maintenance as required.

No comment. Was happy though with the results of maintenance

Airmasters is highly professional- I dealt with Tracy on the phone, and Derek serviced our HVAC system today. The company’s services are reasonably priced and there is a lot of value for the money. We purchased the pre-season furnace check up. Our technician, Derek, was prompt, professional, and provided us with outstanding service, and good information as well. Highly recommend Airmasters and would use them again.

Brian is a great ambassador for your company. He is always professional and courteous.

Good, professional service. No complaints.

Our technician was on time, very polite, wore a mask the entire time which we appreciated and wore shoe covers, reset thermostat to correct temp after service. Very professional!

PRAISE THE Lord,they did a great job!!!

When the technician ran late, I received a call ahead of time telling me that this was happening. The technician wore a mask, checked batteries in thermostat and discussed any concerns I had about the system. Then he checked the generator to be sure it would function effectively if we lost power.

They always let me know that its time for my service. They keep me informed about what they found or didnt find. The technician is very pleasant and polite.

This is the second time I’ve had an unpleasant experience with this company in the last year. I assumed the first time was just due to happenstance and so I decided I would give them the benefit of a doubt and use their services again. Both times I got my AC unit serviced around the same time (last July and this August). I wasn’t having any issues, just wanted to get a routine service done. During my first experience, I had the sales guy try to haggle me to buy a new unit when nothing is wrong with my existing unit. That was a RED FLAG!From my second and most recent experience, the service technician failed to inform me that the contactor on my unit needed to be replaced. The report he provided showed that this was one of the things that he checked during the inspection. So the following day, my unit stopped cooling and the fan stopped running outside. I contacted the company again to have someone come out to take another look at it. The technician which was someone different than the one they previously sent out couldn’t seem to detect any issues and he was able to get the fan back to running. But I asked what if I run into this same problem again and he said, the only thing we can do is wait and see what it does.Although the unit started to cool again, the next day, the fan stopped running and it got back up to 85 degrees in my home. At that point I decided to get a second opinion from another company. Word of advice, if you’re someone with an older unit in your home and are not looking to upgrade to a new unit, this is not the right company for you. Not a satisfied customer.

Very helpful from even my first call where it was suggested a couple tips that could fix my issue which it did! I could have easily cancelled my appointment but felt it was important for someone professional to come look at and clean/inspect our unit. Maintenance contract is a great deal too and provided some peace of mind.

So happy I signed up for an annual service contract, these guys are the best! Able to get you on the schedule in a reasonable amount of time, which we all know it is so important when the air-conditioning is not working in the summer! Friendly and helpful service when you call the office, and our recent technician Marlon was awesome- Super prompt, knowledgeable, and went above and beyond!

On time & courteous, provided excellent feedback about my system & what follow-up service test I could get for free! Could not have asked for better.

The tech that did my service was very polite and did well for my service.

The technician was wonderful. He serviced us on a Saturday. He arrived promptly, wore his mask and was kind and thoughtful. He completed the job efficiently and left us with working air

Call my landlord and he called them out and they did an awesome job.

Did a great job. Arrived on time and was meticulous with the service exam.

Techs are always professional and knowledgeable. I always trust their opinions and have never felt manipulated or conned! I have used their services for over 16 years and would never consider any other company to take care of our heating and cooling units.

Very polite and helpful service people. He explained everything that he did and if there were issues that I needed to be concerned about.

If you are looking for a professional company that’s dependable, has great customer service, & gets the job done right Airmaster’s is the company there’s no job to big or small

Technician did an inspection and did periodic check of the AC system. Cleaning for of the outside unit was done and all very professionally. Appreciated the extra lengths taken to do a good job. Technician set a good example for his company.

The Nice Man We Had Was Very Thoughtful And Kind. And Polite . Thank You.

Arrived on time and was quick and efficient. No problems

The company was able to schedule an appointment within a week to do my heater maintenance. It would have been earlier had I been available. The service technician was early to the appointment. He introduced himself and let me know what he was doing.

Very professional technician. Arrived on time. Great customer service.

We recently had a new heat pump installed by Airmasters after having a horrible experience with another company. Kevin and Jason installed our new unit in a very timely and professional manner. During the installation process Richard, the installation boss came out to see how things were progressing and explained what the installers were doing. My wife was particularly impressed when one of the installers asked to wash his hands before installing the thermostat! Once the installation was done the installers explained how to use the thermostat. I cannot say enough good things about Airmasters and our experience with them. The new heat pump works great. We just recently had our first below freezing night and the heat pump worked as it should. Also after installation we received a statement in the mail showing what we had purchased and paid for the heat pump along with a very nice letter from the owner. We are so happy with the whole process and highly recommend using Airmasters for your heating and air conditioning needs. I look forward to a long and happy working relationship with Airmasters.

Tech showed up an hour past the scheduled time. My first less than satisfactory experience with this company .

Excellent. Safe and installed my new lifetime filters. On time and cleaned everything up.

I was very pleased with the technician that serviced my heating unit; he wore a mask and that was appreciated. My only disappointment was that I did not get an air filter. Thank you.

Arrived on time...worked efficiently... very polite....wore mask and social distanced ....I signed up for contract while he was here. Will definitely recommend.

Nice knowledgeable young man did theMaintenance on the AC and heating units with care.Found a problem and told me about it and ordered the part today. Will set a date to repair with office.

We have used Airmasters for our heat and air needs for years. We also have a maintenance agreement with them to come twice a year for “wellness checks”. Lester usually takes care of this for us. Recently, on a hot Sunday afternoon, I went to turn the AC down upstairs and it would not turn on. I sent an email and a text to Airmasters and received a call back almost immediately. Within half an hour we had the most courteous and professional repairman, Thomas, in our home. He diagnosed the problem, made the repair and completed the job quickly...all at a discounted rate due to our existing maintenance agreement. We highly recommend Airmasters’s take care of your heating and air conditioning needs.Sherry and Frank Hall

Technician was friendly and courteous, took his job serious and performed the necessary tasks. Shared his findings with out a sales pitch.

Airmasters has the best price after calling around and quoted several other companies.The tech was on time and did a good job checking out the a/c unit.

We have used Airmasters for over 15 years and havent ever wanted to use anyone else. The quality of service is one of the reasons we are still customers.

All was handled quickly and professionally. I love their superior quality and would highly recommend them.smell is gone now I feel more comfortable now that all is checked and there is no smell Thank you AirMasters

Service tech, Tom arrived promptly, and he was one of the nicest service people I’ve experienced in ages. Very knowledgeable and polite. Good experience. As far as I’m concerned, Tom brought back real customer service.

Bryan! The technical who service all three units at my home is very knowledgeable and updated in the functions of each equipment I have. I asked about my generator capabilities of working with WiFi, (cellar phones). He explained, there’s an item Which connected to the generator to notify me what’s happening/program the unit. He couldn’t give me a price. Can y’all provide more information on this subject?

The air mattress technician was very good finding the problem and fixing it very happy with his work technicians name is Norton and Don I am so thankful for the work they done today

Air masters is one of the best AC/Heating Companies in the Little Rock area. They installed an AC/Heating units in my home recently and the service technicians did an excellent job. Both Dexter and Tyler were very professional, they took there time and did the job right! I give both Airmasters and Dexter and Tyler five stars! Really both service technicians deserve 10 stars for the excellent job they did! I recommend Airmasters highly to anyone, who needs AC/Heating service in our area!

Tom was great! Very courteous and prompt. I would recommend them!

The technicians, Ryan and Chris came to my home in a timely manner. They were cordial, friendly, professional, and so pleasant. It was a very hard and tedious job to complete and it took a very long time. Their demeanor remained pleasant and even humorous in spite of devastating heat. They represented Airmasters well.

They serviced my heating unit and generator. As usual, they did an excellent job. That’s why I’ve used them for a little over 40 years now.

Chris was our tech today and he was very professional and friendly, performed his checks and explained what he did thoroughly.

This was our annual heating maintenance visit. Used AirMasters for years. Always good service. We have service contract to catch and repair problems early.

Friendly, And I felt like he was experienced with what he was doing; also did his work without bothering !!

The repairman was very professional and extremely helpful and nice

Arrived on time and performed necessary maintenance as required

Very professional and informative technician. Discussed problems and scheduled additional follow up service as needed.

Great company. Very dependable and does excellent work and tries to do the best for their customers.

The technician was very professional and friendly! Will definitely use again

Second time tech did not use booties.Did not have proper size ladder on truck. Left job to retrieve one. During maintenance, received a call from someone I presumed was another tech, he had to retrieve something from work vehicle for employee. Seemed like routine maintenance that had been performed in 30 minutes prior took an hour and a half.

He was friendly, quick, and did everything he could for me.

I was very pleased with my service technician from Airmasters. Wore a face mask and shoe coverings when entering our home. Did a very thorough inspection of our two HVAC units and provided good feedback. Would highly recommend!!

They are always professional and honest.

I’ve been an Airmasters customer since 2007 and used them at a business for 6 years. They are very courteous and professional and have helped keep my HVAC units in great shape.

The service technician spent 30 minutes servicing our heating unit. I would encourage this business invest in touchless business transactions.

Ive been a customer of Airmasters Heating & Air Conditioning since 1975. In all that time I cant think of one instance where Ive been dissatisfied with their service. Every time Ive needed them for repair or other services they have responded as they said would. Always keeping their appointment and doing excellent work. Their technicians are easy to talk with and always answer any questions asked. They always seem to know what they are doing and finish the job in a timely manner. Also they always leave the area as clean as they found it. I also like that they follow-up with a phone call after the Tech has done the work and left the site. GREAT COMPANY!