How Satisfying Was The Service (1-10)?7, We were happy with the end results of the repair done on our Toyota Prius (see the attached pictures). My reasons for rating them 7 is stated below 👇🏾👇🏾👇🏾Monroys’s Customer Service;There’s a huge need for improvement in this area. Honest and consistent communication is vital in conducting business with people, whether or not things are going per customers’ wish and if building clientele is important.One of the issue for us was that most of the time they didn’t answer their phone, you’d leave a message and no one calls back within reasonable amount of time. When someone answered or called back, there were times we felt the information given was doubtful and inconsistent.Upon the pick up of the car, they promised to send a quote for further maintenance needed that they recommend but up to date (2weeks later), we haven’t heard from them.Duration of the Repairs: Done as promised or early?No. (Dropped it off July 21, 2021, estimated repair time was initially 1-2 weeks, then time built up and completion date was August 23, 2021).There were some unexpected delays due to what they stated as unavoidable circumstances (short of staff or parts not being delivered in on time by their vendor) of which we were understanding about but we do believe that they failed to fix our vehicle in the order it came in and/or within reasonable amount of time.Would I recommend them?Yes,I would recommend them despite their shortcomings. I appreciated their maintenance services and cost (affordable), they do work with you to find parts that within reasonable prices, keeping the total maintenance cost as low as possible. That is highly appreciated especially if you’re paying out of pocket like we were.Please check out the before and after photos.

I have went to them twice with two different vehicles. I will always be a return customer as they have great customer service and the work they do on vehicles is amazing. I come an hour and half just to bring my vehicles here I recommend to everyone!

Absolutely did a great job on my Silverado Great customer service. Asked for a couple of custom changes no problem took care of it. Would absolutely recommend.

My car came back fabulous! They fixed 2 doors and my bumper in 3 days! Alveen helped us every step of the way and was super thorough. They helped us set up our rental, called us whenever we needed to know new info....the whole experience was awesome.

Eber has world class customer service. Fixed my 2012 Honda Civic last year and it looks as good now as it did when I picked up from the shop. The paint was perfect and the workmanship was flawless. If you want good service from a bodyshop that works for the customers...... this is the place to go. Local business local folks who care about what they do.

They are amazing and I am over satisfied with the results, they go above an beyond and have the greatest customer service skills with all their employees. I will definitely recommend them and use them in the future! Thank you guys for the amazing service I appreciate it...

Awesome place. Got me in right away and got the job done. They were fast, affordable and honest. Also guided me through the process and showed before and after.

I came in to have my bumper fixed and they were absolutely amazing! Everyone was very nice and helpful they were very transparent with me about the costs and options to get my car fixed.

Honest dude

Monroys and thier staff was great to work with. Talk to Iber. He is very knowledgeable and good. I had a trailer and truck painted. It was on time, great price and good work. I plan to have them work on my sports car. I highly recommend them. You won’t be disappointed!

If you need work done on your vehicle this is the place to go. I have had work done here over the years on multiple cars and always leave satisfied. Best prices and work is always superb. I just picked up my 2002 Escalade the guys painted and put on hood scoops and a rear spoiler. As always to work they did is awesome and I am very happy with the workmanship. Thank you Eber and all of the guys there.Eddie Brinson

Rude claim adjuster. They have no phone manners or etiquette.

3 yrs ago they helped call my insurance to get the process going quicker when i was in an accident. very helpful guy that works in the front with the insurance companies etc.

I took my car in for a complete paint job on my Lexus rx 300 and the did a phenomenon job on car. I notice my car had little dents all over my car. When my car back from the shop I couldnt even recognize my car. Thank you monroys collision for going beyond on taking care of my car.

Awesome service from the minute you walk in the door. These people are more worried about your automobile than how much money they are gonna make. Totally huge shout out to Sam. Thanks everyone!

My car was as good as new when i got it back! great service

On 02/14/2013 I took my 2009 Saturn Vue in to this bodyshop as it was recommended by my insurance company. I was told when I dropped my car off to them that they would have my car back to me by 02/21/2013. I called on 02/21/2013 when they had not called me and they told me they needed 24 more hours. I was understanding. I called on 02/22/2013 to check on my car. I was told it would be on 02/25/2013. on 02/25/2013 I called to check on when the car would be ready and was given another excuse, and told it would be ready on 02/27/2013. On 02/27/2013 again the car was not ready and I was told it would be ready on 03/04/2013. On 03/04/2013 I called again and was told the car was not ready, they said it would be ready on 03/05/2013. On 03/05/2013 I was told that the car was not ready, after speaking with the owner of the business about my very unhappy experience he offered me a $100.00 for my inconvenience. I declined his meager offer. I would avoid this shop for any auto body repairs.

Did great repair work!

It was the greatest place Ive ever been Joel is an awesome painter

Monroys did a fantastic job on my car!

Exellent work.