Went in shopping for a gun. Lacey W was more than helpful. She was knowledgeable about everything they had in stock. Spent genuine time with me picking up and trying out different pieces until we found the perfect fit. Ill definitely be returning. Thank you for all your help!

I recommend genes on rivers yo anyone looking for affordable good quality jewelry and please ask for Lacey she greets customers as they walk in, assist willngly as u look through items in display as well as give inputs in deals that are available will definitely be shopping here in the near future and i recommend others to do the same

My experience today was great!!! Lacey has great customer service and was extremely helpful!!! It was a spontaneous decision to stop, but Im glad I did!! Ask for Lacey when you visit, she IS THE BOMBBBBBB!!!!!!!!

Only giving one star because i have to. They tried to scam me on some video games i was trying to get a loan on. First they wanted to trick me into selling them. Heard the manager tell the girl to not even enter half of the games in the stack because they were only paying for the other half. When i told them i just wanted a loan they only offered $15 for all 8 games saying they were too old even tho AC Valhalla isnt even a year old and sells for no less than $45 preowned. Will never get my business again and will recommend everyone to stay away from these con artists.

I sold my 12 guage Mossberg pump action shotgun to Genes 9 years ago. They gave me $400 for it. I had a little over $600 invested into it with special tactical laser/light combo. I bought a watch and a battery box on two other occasions. Always a pleasant experience while doing business with their professional staff.

Thanks for great service from Michelle R

Malcom was very great and great customer services. He was very appreciative that I sold him my game system and got back way more than inspected. The people are great and I consider anyone to bring things for a GOOD price

Genes Jewelry & Pawn on Rivers Avenue in North Charleston is one of my favorite pawn shops in the area as they have a really good selection and variety of different items available for good prices. It is worth coming back here to see all of the newer items that they get in. I have had a really good experience every time I have been here.

Great customer service! Sharhonda took the time to make sure that I was fully taken care of and got the best deal. I will definitely be back in the future.

Sharhonda needs a raise. She has always provided exceptionally outstanding Custer service and is so willing to go above and beyond for the customer.

Malkem was very helpful answered all my questions with no problem will most definitely return for more business.

I would rate my experience with 5 stars as it was a wonderful experience. During the COVID-19 situation, I wanted to purchase an inexpensive bike. I was impressed with the professionalism, safety and helpfulness of the sales person, Lindy. She wore a mask, kept a safe distance and was ready to provide top notch service amid the current situation. I was able to purchase a bike for a reasonable price! I was one satisfied customer! 👍🏻

Me and a friend went to this location and Malcolm was very professional and didn’t give us the run around ! We were very pleased thank you Malcolm !

Jennifer was very helpful and everyone in the store had a great attitude. Much better option compared to Money Man Pawn

Come check out Danielle she’s so sweet and helpful

Wonderful customer service! Ask for Jennifer. Shes pretty awesome, very helpful, and patient. The stores prices are fair and they have a beautiful, spacious, and clean building.The staff are friendly and some even remember your name.Check the place out.

Just like all the other reviews that got my foot in the door here- courteous, friendly, efficient and professional service. Vincent helped me out- it was a quick and easy transaction- All staff there happy to help. YAY!!! Just go here

Walked in today for a Mother’s Day gift and I was greeted by Jennifer with a huge smile on her face. Showed me around the jewelry and found the perfect gift. Even bought myself something. Great sales person. Great customer service. Hands down. I’ll see you again soon. 🙏🏽Thank you.

I dont usually review places unless I am either completely blow away by something or someone, or the opposite. In this case I just had to let everyone know how amazing of an employee Malkam is. Now weve come in twice now and both times he has been extremely helpful, with a smile on his face. The first time. He helped us pick out a ring for me. The 2nd time I walked in right after the shop opened. And not only was Malkam the 1st person to approach me. But he was able to help me find exactly what I was looking for, in under 5 minutes. Then he walked with me around the store and was ready to point me in the direction of almost everything on my shopping list. And then on to the next item. By far the best service I think Ive gotten just about anywhere by any one individual. And by the time I left the store, I was in a better mood and more awake than I was prior, even AFTER the morning cup of coffee. If you go in this store at any point. I hope yall get to meet Malkam.

Great service! Up front with prices and willing to work with you.

Jennifer was amazing with the help she gave, even though i took longer than expected, COME SEE HER!!

Great staff, great prices, great environment. Dom was so kind and helpful and gave us the help we needed. This pawn shop will be the only one that has my business in North Charleston

I just wanted to say THANK YOU Taylor for all of your help every time I come in there! You are always so very helpful and friendly! Great customer service! See you soon!

Went in today and I was greeted by malkam at the door with a warm welcome, he asked about our needs and showed us everything we needed, the store was clean and service was great, Ill recommend malkam to anyone that goes into the rivers ave. store. Great job and I love what I purchased.

I have got to tell you that this is one of my favorite pawn shops in Charleston. The folks their personalize each customer giving them their 100% attention. There is a very nice and friendly associate there by the name of Rhonda. She is always smiling every time I go in their. She is not only very cordial and respectful but she is also Super helpful. One of the nicest people you’d ever want to meet! Go three and see her, she’ll take good care of you. She always makes my visit a pleasant one! Truly a Star in Awesome Customer Service!!!

Karrie is such a sweet person. Her customer service is REMARKABLE!!! Must come by and see her.

The repair they did for me who they say out sourced the repair stole some of my gold. I wouldnt recommend letting this pawn shop do any kind or repairs in my opinion I had it repaired else where for more money. If u would like to see the video of the entire incident look me up on facebook. Happy to show it

Karrie Sulser was the best sales person they got a large selection that she was able to narrow it down to the perfect piece

Ronnie over at the Rivers Avenue location was very knowledgeable regarding the purchase I made yesterday. Thank you for such great customer service and patience. See Ronnie everyone if you want great service!!

Jennifer is an amazing part of the help that we have needed through these hard times. We love Genes and recomend them for any and all needs!! Thank you Jennifer and staff... We are with yall for a lifetime! ❤️

Great deal on my jewelry and Dom was awesome on my customer service...

Malcolm was great! Very Helpful.

I was hear visiting from the lower part of SC and Jennifer was amazing she helped with my incredible Cannon camera and even give me a deal I am really glad I stopped here and you will be too

If you’re looking for a quality business, this is the place. Lindy and the other staff are so helpful and care so much about their customers. I have never waited over 5 minutes in this place, when when it’s packed! They are wonderful and work hard to get you what you want!

I was browsing with my daughter. Bought her an amazing ring for an incredible value! Couldnt help but spot one for myself as well. Michelle R expertly guided us through the entire process. The staff was friendly and knowledgeable... Superior customer service! I will be back. Christmas is coming up and I saw more I want.

Jennifer and Vincent were great at making sure I checked out with a great experience buying my laptop come down to genes on rivers to check them out!! 👍🏾👍🏾

Me service was great, went to the on over on Rivers Ave and their salesman Malkam was a great help. Im most definitely goin back

Great selection of tools. Found what I needed in a pinch and even picked up a little handgun to protect me from the hoodlums in my democratic hometown of Atlanta, GA.

Jennifer was great help. Come see them at genes pawn shop on rivers

Excellent staff very helpful and friendly. Spoke with a representative she was so helpful. Even showed me rings for a possible engagement. Go by and check their staff out if you wan great customer service. I could only give 5 stars I fell like they were 10 star quality, if that was a rating. Thanks Ladies for all the help.

Vincent did his homework an helped me out on the best loan for what I brought!

Went there a couple of times very good customer service and Im very satisfied with the products I purchased there. Appreciate the help Dom and I love my speaker/kararoke machine!

Very easy process. Everything explained upfront. Walked in and out in less then 10 minutes. Kerrie is awesome, she explained how everything works. First time experience with a pawn store. They also have lots of nice merchandise available to purchase.

Ive been to this pawn shop a couple times and its the only one Ive went too. Each time they are helpful and try to give you the best price they can when you are selling items. Also they are good at answering any questions you have.

Great customer service at this pawn shop. They have a wide selection of things you can purchase and also pawn. Everyone is always friendly when you walk in. I highly recommend. If your looking for a overall great pawn this is the place to visit!

Keith took great care of me. I was in and out faster than I thought it was going to take. Who would of know. a bunch of what I thought was cheap costume jewelry got me $40. I need to see Keith more often. When you are in need of some surprise money go see Keith, he is full of surprises and he super cool to deal with. And remember he likes Kittie Kats.

Taylor was great excellent service very helpful and looking for to doing future business with her and gene’s pawns shop thank you guys

This is an awesome pawn shop. Top notch customer service. Keith took care of my layaway today. Very professional employee, dont change that. Have a good Memorial Day weekend to everyone there. Thanks again. 😁

Malkam and Jennifer were great. Thanks for your help!

So I started the day going to local pawn shops looking to see if I could get a good deal on some Apple products. I was surprised to learn that most pawn shops dont deal with Apple products at all but pleased to learn that Genes did buy and sell previously owned Apple Goods. Met an amazing associate named Karrie who is very helpful and informative. Although they did not have what I was looking for today I was very impressed by the amount of knowledge she had, her offer to know what I wanted, offer to follow up with me and her overall personality. I will definitely be keeping in touch with her and visiting genes in the future. Not only do they carry Apple products but offer layaway for no extra charge. I feel like my future relationship with Genes will be a win-win for both of us.

Taylor was very helpful and super knowledgeable in my quest in finding the perfect engagement ring for my one and only. Found the best one! Thanks Taylor!

Thank you Dominique for your excellent customer service and helping my husband find what he was looking for. You’ll go down to Gene’s and let Dominique help you!

Jennifer was great! Got me what I needed! Come check her out!

Went to genes pawn shop today miss Megan the cashier help me out got me everything I needed excellent service everyone should come here

Love how the store is so clean, it always smells so good! Goes along with the great customer service! It’s not about closing a deal but they truly care about their clients! The team is upbeat and happy. The selection of products is awesome!

Junior is the best. He always treats our family great. I went there and purchased some goods from Junior. He has great customer service. My wife buys all of her jewelry from them. Junior thank you so much for always going the extra mile. Thank you Gene’s for hiring good staff members.

Keith was very nice and reasonable! This was my first time here and I went to three different stores before I came here. I was very satisfied with his swiftness and awesome customer service! If you go here ask for Keith!

Malcolm is a great employee Im a satisfied customer

Awesome customer service great variety many many options of electronics just about all your wants and needs and if you have anything you dont need any longer they may very well be interested in taking it off your hands how do you say if its something of quality and value no garbage here...

Not a pawn shop just a retail store.

Awesome place Great customer service. They do not cheat you out your items for a loan. They value your items fairly. The best of the best in North Charleston very professional staff. I highly recommend this place.

I came in today pretty green at the pawn game. I did a little research before going into Genes, especially since I’m new in town and decided it was the best place to sell some old silver jewelry. I did read before going in that silver wasn’t worth much right now so I knew I wouldn’t get much but just needed to clean things out of my closet.I just want to say that Karrie and Junior made my first pawn experience easy and positive. They were honest and friendly every step of the way. I even left applying for a job there! Everyone there was smiling and I could tell they were just as helpful as Karrie and Junior. Thank you guys for your help and I can’t wait to come back!

Been to a number of pawn shops over the years. A friend of mine let me know Genes might have something I was looking for. Was definitely impressed by the organized layout and friendly professional staff. My wife and I had the pleasure of being helped by Renee. She did a great job of helping us and anything she couldnt do she got the right person immediately. Ended up going back later the same day with my daughter and Renee did it again. Great service and friendly atmosphere. Will definitely be back.

Rhonda is my go to girl! She hooks me up every single time I come here And she keeps me coming back. She sold us a beautiful ring enhancer that will last for years to come. Keep up the good work girlfriend!

Had a Great experience and there was great customer service. Michelle R was the one who helped me and she was fantastic. Will definitely be recommending to friends of mine to go here, and will be coming back!

Came into the store today to make a sale, I was greeted with smiling welcoming faces. I was helped by Keith who took great care of me. I highly recommend doing business with Genes pawn off of Rivers avenue.

Very professional, great pricing, and great selection! It was a great experience working with the staff there. Immediately when I washed in the door I was helped by Michelle who helped me throughout the process. Lindy helped me off of Facebook on my initial inquiry and was very quick in her responses and helped to answer any question I had. I will definitely come back!

Ive been to a few pawn shops in a few different states. This one is very clean, the merchandise offered and prices are outstanding! If you go be sure to ask for Renee! She was personable, knowledgeable and gave me a great deal! Ill be recommending this place to everyone. Thanks Renee!!!

Everybody was super nice and helpful. I bought a chainsaw today and the starter pull cord broke as soon as I got home. Its not their fault the cord broke and they didnt sell me faulty equipment. It was definitely on me for yanking too hard. Everyone was extremely nice and helpful. Ill definitely go back if they have something Im looking for.

I do not know who the new lady is that is making the decisions here now. It is not the very nice & fair Caucasian lady that it used to be. But not only is her attitude poor. The insult in prices is just ridiculous! Ive done a lot of business with this place & as soon as this lady start making decisions the experience has been horrible. I shouldve learned after the first experience with her. But trying to be loyal I came back & truly regretted it. Needless to say there are many other pawn shops that WILL offer you a FAIR price. Unless you are desperate & will take anything then by all means go here. She treats us like we are addicts or something. Shay is great though, too bad she isnt the one in the other ladies position cause she is fair. Took my item to another place in West Ashley & got twice what she offered. One thing I know whether you believe in GOD or not. He sees all & does not take to kindly to those that cheat people. Victory is mine though because the other place I went knew she was insulting us with the price. ALTHOUGH IM SURE THEY DO NOT CARE I WILL NEVER BRING MY BUSINESS HERE AGAIN. IVE NOT ONLY PAWNED THINGS HERE BUT HAVE PURCHASED HUNDREDS OF DOLLARS WORTH TOO. NEVER AGAIN. GET RID OF THAT NASTY SPIRITED LADY! HORRIBLE. 2☆s only because of Shay.

Ronnie was AMAZING!!! No pressure buying experience and kept me in my range for what I needed ! Definitely reccomened doing business with this young man! I WILL be back!

The employees always treat me like family. Always there when i need them! Best pawn shop in town.

Come check out Jennifer she’s Great beautiful person down to earth..!

Taylors is awesome & gives the best customer service ! Make sure to go see her

Great customer service and prices are awesome!!!! I will definitely be back 🙂

I’m a very well know customer of Gene’s .. Sharonda An Michelle they work at the North Charleston location there very awesome . The have awesome customer service, they know me as a customer by name an face . If I have to call the location an one of them answer the phone they know my voice. Tell me that’s not awesome customer service . They take the time to get to know there customers an there needs . They both get you in a out at a reasonable time frame . As long as these ladies are employees with Gene’s I will continue to be a customer . I couldn’t have it no other way .

I would highly recommend them to anyone. They gave me a very fair price on everything I brought in. Andrew and Lindy are amazing! Andrew was so friendly and knowledgeable and made me feel very welcome and Lindy was an absolute joy to speak to. Thanks for making my experience a great one.

Keith is so great! He was extremely helpful & made the whole experience easy! Best pawn shop experience Ive had in South Carolina! Thank you so much Keith!

Michelle R was great. I love the place. Very helpful and informative. I will be returning with further business. Definitely recommending to friends and family!

Keith was extremely helpful today with getting me in and out quickly. Very professional and knowledgeable. Ive had great experiences every time Ive done business with this shop.

Cant sell unless its new from the box. Just like everything else (used) in the store. Nice and respectful people.

Extremely helpful and polite. I went in on father’s day to buy a shop vac and the staff helped me out by having fair prices and also offered my daughter some pastries they bought for father’s day. Very helpful family oriented business. *****. 👍

Best shop in the low country!! Excellent customer service. Fast and easy. All of the staff is very friendly . Lindy is the best!

This pawn shop is amazing! I got an spectacular deal through Karrie on a watch that Ive been looking at for a while. They were also very fair when buying my used watch. There is plenty of Christmas spirit to go around at this location!! :D

Thanks Michelle R for such great service. Very friendly and knowledgeable. Will definitely return.

Michelle R. And the whole staff always the best at what they do. She her time to help with all of my needs. If I could give 10 stars. (Genes is the best in town).

Ronnie gave me a great deal and the store is very clean and friendly

Frequent flyer and I gotta say, only pawn shop I will go to! Shay is so sweet and helpful! And always smiling! If you go in, ask for her!

I recently visited and was instantly greeted by Keith; and I had the best, fast, hassle Free experience while in shop. Come by and check out the great deals that he can offer you!

Staff was very helpful. Great selection on jewelry and electronics. Karrie and Logan helped me get more money that I was asking for and FAST. Thanks Genes!

Awesome place to do business. knowledgeable, friendly, and helpful staff. The pawn floor doesnt feel and look like a pawn shop and the jewelry department is first class. I dont do business with any other pawn brokers in my area. I have always been treated more than fair and they have always been honest.

Great customer service. Fast and friendly service great inventory also. Highly suggest if in the area and need to shop around or lawn stop by here and ask for Lindy. Awesome business

Keith was very professional and helpful on my visit today. Everyone is so nice and they listen to my needs and treat me so respectfully and kindly.

Initial experience was good. But they did not explain that they charge a flat rate per month. If you go over by one day they charge another monthly rate and do not pro rate by the day.

Michelle R. was awesome, very friendly and customer oriented. What an awesome employee, I was unsure at first in what to purchase for my son, but she made my decision way easier.

Receive great awesome service when I went into the store from Shay and Grace, they did everything and wouldnt stop until she could repair a necklace of sentimental value. I applauded Grace because she really made it happen. Thank you Lauren from the Moncks Corner store for referring and sending me here. Thank you Grace and Shay, keep up the good work. Grace thanks for your determination in helping me, God bless you

Wonderful shop with great people! This location has always been willing to do what it takes to help me out and I will always appreciate that. This is about the only store in the area that I will do business with.

I have never been impressed more by a pawn shop or more surprised about what a clean neat store they had. On top of that Karrie was amazing and Beyond helpful even though she knew I wasnt purchasing anything that day. She actually offered to follow up with me and contact me when the items are looking for where available.

Had the pleasure of being helped by Michelle R. She was very friendly and helpful. Great customer service. Highly recommend shopping at Genes on Rivers Avenue!!!

I love genes genes Jewerly and pawn if I need a lil extra cash I get top dollar compared to other places. If I have extra money to spend I always get what I want at the price I want to pay! Also all the staff are wonderful especially Rhonda always has a smile on her face and is always polite and knows you by you’re name that’s good customer service!