I work with some really good group of guys. And if ur in dire need of great service or just have a question dont hesitate to call .I Also like the fact that how they practice safety and every shot no matter what and very rewarding and satisfaction for me and for him sure a lot other people

I would not use them again. They overcharged by probably $120 and at least $60 for a $180 extra visit. That last visit was to do work that was supposed to have been done on the second visit and to correct work that was done incorrectly on the second visit. They have bad, argumentative, illogical, unsatisfactory customer service representative (Mike). He said every job as different and he did not know the details of our job. Yet he twice refused to talk any of the 3 technicians who knew those details! It is impossible that visiting us twice for a job that should have been done in one visit took no extra time. The technician emailed me to say he had spent 1.000 hours, but I was charged $60/hr, for 1.5 hours, for a job I could have done myself in 30 minutes (not as neatly) and that might have taken 0.5 hours if it was done right the first time. Ultimately, Arrow turned me down as a steady customer and turned down $760 for our next closing and opening over a $60 dispute that they were wrong to bill us for in the first place.None of the 3 technicians who serviced our pool wore a mask to prevent spread of COVID-19. Two of the technicians were very good otherwise (Rad and Wojciech). The second service technician (Taiwan) was HORRIBLE. He did electrical work without asking me to turn off the circuit breaker as the other two did. He did not schedule his visit or tell me was coming. He did not tell me was here. (I was home, ironically filling the pool, while he was here.) He did not tell me had been here except to email me a service call report for 1.000 hours. He did incorrect work. He did not complete the job that he was supposed to do.I did not give this company 1 star because the first and third technicians were every good and their receptionist (Megan) was friendly, pleasant and tried to help. But overall, I recommend finding another pool service company.

Had worked scheduled then no communication from company, after a few emails got a response that they were too busy to do the job. The was 2 weeks after they were supposed to have completed the job

By far the best pool service I have ever encountered. We have had our pool for over a decade now and, as you can imagine, we have used many pool services. Arrow is the only one I will ever use now. My summer started out with my pump dying on me and it was the height of the pool opening season. But Arrow was still able to deploy a tech to replaced it and had the pool back up and running within 24 hours. They also solved several more problems this summer as the season went on. But what I would say the best thing about Arrow is the ease of doing business with them. Most of us are very busy and the more automated and hassle free the process is, the easy our lives are. With Arrow I can book an appointment on line or call and talk to a living human. Once the tech comes. you receive a report in your email and it gives you a status of your repair (in progress, completed, etc.) And the bill comes via email and you can pay online. And finally, it is a family owned business that takes pride in its work and service to their clients. You get the best of both worlds with Arrow, the ease of doing business thru technology (yet to see the big ones deploy this strategy) and the attention and care only a family business can deliver and do it for over 50 years!

Arrow has serviced our pool for years. Weve had some ups and downs (all pool services have issues in my experience), but they are responsive, particularly Pat, the manager. Some of their staff have been with Arrow for decades, which is remarkable. Theyve upgraded our equipment over the years, they open and close the pool and fully service it with weekly chem calls (all at reasonable prices), and the pool looks and feels amazing. Today, July 4, the pool looked a little cloudy, and I noticed our salt water chlorinator just stopped working. They responded to my email and came out to adjust the chemicals within 2 hours! Theyve also gone digital so keeping up with their weekly reports and making payments is super convenient.

We use arrow to for our weekly chem calls however they can’t seem to get it right because my pool is always turning green. Not only is not in swimmable condition multiple times this summer. They use the excuse the weather is tough, it rained too much, or I’m not sure what happened yet They continue to charge me for these visits and go backs and repeats to fix their errors and my kids can’t swim. They showed up last week unannounced - and is extremely frustrating especially when the kids are USING the pool and have to get out — when I inquire their response is “oh you needed more salt” however why did you not put it in my pool the day of my chem call visit or let me know you would be out that day...This company is a joke - if you want a disaster of a pool and a summer season and/ or have kids who want to be constantly let down give them a call! From - and one frustrated mom.

Arrow pool is one of the absolute best service providers I have ever worked with. They are smart, responsive and fair. I would highly recommend them. We did a major pool renovation and everything came out great.

Our pool had a lot of problems when we bought this house. Rich fixed problems, but also selected and installed a nice set up for us to convert to salt water. Very nice and very easy to maintain. Definitely would do it again, Thanks Arrow, thanks Rich!!

I’ve been a customer of Arrow Pool Service for many years and could not be happier. Their technicians are knowledgeable and professional. They show up on time and are always prepared. Scheduling appointments with Arrow’s office staff could not be easier. I highly recommend Arrow Pool Service for your maintenance or renovation needs.

I shouldve paid more attention to the previous ratings. They charged for things I didnt ask for and stood by their ridiculous practice! The technicians have poor communication with their customers. I would compare it to the fast food of pool service companies, quality is poor and impersonal. I will NOT be using them ever again. Their technicians also gave me an incorrect diagnosis that would have cost me hundreds, thankfully i got a second opinion.

Arrow does an awesome job. They helped me establish my new salt water pool and the owner, Brandon, has many years of experience and shared lots of valuable advice. His crew is professional and friendly. And most of all the work is top notch and reliable. I would recommend Arrow to anyone who wants to be sure their pool is maintained properly by a company who cares!

This the worst company I had ever work with. I dont write reviews negatives or positive, this my first one. I am in service industry and I know how hard is to please a customer. The reason I am writing this review is to help someone to avoid situation I am in. Judging from my experiences as a manager of service company I believe that they dont have enough people to provide an outstanding customer experience or they dont train people right . Techs did not turn off pump, I had to turn it off my self after they left. My mistake I should have check before I paid. I did not mentioned that to the owner, assuming they would comeback and finish the job which would makeup for a mistake they made. What really upsetting is that I am not asking much, all that is need to be done is to lower level in the pool, which would prevent skimmer to be damaged during the winter. After several phone calls and empty promises they they would comeback, level in pool is still above skimmer and it should be lower. It should be at list the 12 - 18 below the skimmer for mesh covers. I have no other option as to take them to court over $445, which is mind blowing. Seriously, this how you run your business, by hit and run? I am surprised they lasted this long with such customer satisfaction level.

Great service, quick and honest. They have been providing services for my pool since 2013. I rely on them to keep my pool running .

Arrow has helped me twice this summer so far, once with a heater clean out, and second with a pump repair. Out of all companies they are the quickest to respond, and the techs are very good. Great service!

I am 40 years old and have never posted a single public review in my life. But I have to share this experience in an effort to help even a single customer avoiding this company. In short, they lied about services provided, they made gross errors during pool opening that could cause significant damage, and they had a technician come out and provide my wife and I lie after lie about an issue with consistent attitude. If youre a gambling person go with them. If you do not want your pool damaged or burn your cash, stay away.

This place charge me 347 to clean my water in the POOL the technician came out turn the pump on seen a small leak left and didnt refund any money. This place look to take advantage of first time pool owner beware of them and stay away from they company

Customer service is not great. They dont listen to you or your needs and just tell you your pool equipment needs to be replaced. Seems like always looking for a reason to set up another service appointment and charge.

Awful and in-competent!! Particularly Brandon. Doesnt know what he is talking about. Will say anything to make a sale or write a report for a buyers agent. Beware!!!

Great customer service and quick response to issues.

I purchased a new home last year and it came with a home warranty and a pool warranty. I had some trouble with the pump leaking and I paid the deductible and Arrow was dispatched. Now, their phone service and receptiveness were great! However, the pump continued to leak and a bigger repair was required, which they did. This repair continued to leak, and I was told by some unhappy guys it will do that?? Really? The pool was closed for the season and when I re-opened the pool the same issue came back, it was the pump the whole time and with no warranty I was on the hook for the pump to be replaced. Overall just not satisfied with the level of service and professionalism of the in-field staff.

Arrow Pool has been a great service to us for many years.

Terrible service. Installed a pool light for $375, after I had already purchased the light myself. The light didnt work and they refused to fix it. I called an electrician to come out and fix it for another $250. They did not finish the job and refused to reduce the invoice. Fool me once. Ill take my business elsewhere.

A++++I have had an home warranty through AHS for over 15 years. During my time with them, I have had a few claims that I needed to file in order to get appliances, HVAC, plumbing etc repaired. I only keep them because in the event that a costly repair is needed, they offer a low service call deductible, and then the rest is covered...at least eventually.Usually, they send a company that offers poor quality, doesnt show up when expected and borderline incompetent.That all changed recently.I called a claim in this past Sunday and expected a call back from a service company aout a week later as is often the situation.To my amazement, I received a phone call that same day from Arrow Pool Service advising that received my request and that they would have a tech out Wednesday, four days later. Sure enough, the tech came out and diagnosed my issue. Today (less than a week after my initial call) I had a new pool heater installed!What impressed me the most about Arrow Pool Service was their constant communication, walking me through the process step by step.Amazing customer service, amazing techs!I would highly recommend this company to anyone that is need of a pool repair.Thank you Arrow Pool and Service...especially Jean!

Our home warranty program - AHS - usually sends less than ideal service providers. That is not the case with Arrow Pool Services. Quick responce time, knowledgable technician, and a real person answered the phone when we called. I was most impressed with the pride the technician took in fixing the pump. Pump and the area around it was cleaner and more organized than when he started! So thankful! Will definitely use Arrow Pool Services in the future.

They work with AHS warranty service.

I hired Arrow Pool last year and they did work without informing and asked me to pay for.

Very in responsible Company