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Auto Brake Corporation
7512 Ave J, Norfolk, VA 23513, United States
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Auto Brake Corporation

Comments
Sc
Review №1

This place use to be great, honest and trustworthy. It seems they recently lost their lead mechanic Rob. If i had to guess i would say it was over a disagreement with the owner over milking their customers for every dime they could. Unfortunate, Been taking my vehicles to them for over 10 years, but that is an end to an era.

ke
Review №2

I went to Auto Break for a car inspection and surprisingly passed considering my breaks went out on a rainy day and almost caused me to have an accident. I took it to another mechanic and there they showed me where the breaks were worn out and needed to be replaced or else the next time it happens again i may not be so lucky.

Fr
Review №3

I took my van in to get my brakes FIXED i hear nothing for 3day they finally call to tell me my van cant be fixed (they dont make that part no more) so I go to pick my van up witch i had to drive it back home just the way I brought it in there only think I had a $230.00 shop bill to take home with me! How abt that i left Auto Brake Corporation in worst shape.! Then when I came

Ca
Review №4

Helpful and professional. Car had a gremlin so to speak and they sorted it out.

Is
Review №5

I have used this place a long while ago and decided to steer clear after we received my dads truck (after inspection) with a completely cracked dash, haphazardly glued together. Today I went for an inspection. Another gentleman and I waited in-line. The gentleman who I assume is the owner looked in our direction asking “what did you bring”. I first looked to the other gentleman to see if he was first. That is when the owner showed his true colors, yelling at me and refusing to let me explain the situation. I would never come here again, and even if you do he will explain how he is too busy to care and that I should’ve came in the morning! Be smart, find another shop.

Kr
Review №6

I had a great experience with this shops work. The owner Rob answered all my questions. Wasn’t trying to scam me. I was referred here by a co-worker and I referred someone myself and we all left happy and satisfied with the jobs that were done.

Co
Review №7

Great and trustworthy auto repair business

To
Review №8

Really nice group of people

S
Review №9

When I heard the voicemail this business left on a disabled senior’s phone about how she parked during a storm where she could barely walk from her car to another, I was appalled.This is ridiculous. You treated a woman that I consider family like she wasn’t even a person.You should be ashamed of yourselves.

Co
Review №10

Rob and the Auto Brake crew are the only people who fix our vehicles. We have been working with them for over 10 years and are always satisfied! They are knowledgeable and get the job fixed in a timely manner.

Ha
Review №11

Horrible customer service; rude receptionist when you call and they have a history of leaving disrespectful messages. Management needs to do better.

Ca
Review №12

This posting may inflame many as I believe many use this AUTO REPAIR SHOP.I have a difficult time calling them a repair shop, because your vehicle WILL definitely NEED Auto Repair if you go there...Years ago this shop was well respected . It has since changed hands with a man named Rob and Craig. This place has fallen from grace and is no longer the neighborhood Shop you can trust.....ANYTHING BUT.They use inferior parts, they recommend parts that are unnecessary and make you feel they are giving you the FAMILY RATE.....Recently the STATE POLICE shut them down for doing inspections because of fraudulent inspections......They charged an 89 year old widow $45 to change wiper blades.....They installed used parts on a vehicle and told owner they were new until parts failed and it was discovered they were used......There are folks working there that are not mechanics working on cars and claim they have specialty training.....no, they dont!.....The owners are LIERS and they will cheat you......There are many many folks who have been treated poorly and with disrespect....especially women......many are widows who get snowed.We all hate car repairs unless your rich and can just drop it off at a dealer.We all hope we are fortunate to find an honest repair shop that we can trust.My objective is to hopefully save folks from ending up spending a fortune and end up In worse shape having to yet take it...are there any HONEST shops left

Jo
Review №13

Good inspection no BS.

Jo
Review №14

Good service, great price

jd
Review №15

I will always get my car inspected here. My grandfather used them, my dad did too! And so will I. Sharon and Casper make you feel at home

Me
Review №16

Nasty employees. Left a vile message on my elderly relatives phone with crass remarks. I cant even believe the person is still employed. I will never give this business my money and I suggest you dont either.

Sh
Review №17

Busy place...I trust their work.Recommended by John atJ M Tires on Little Creek.And JM tires should be your go to for tires....love both places

An
Review №18

My vehicle is sittingv. 4 days I keep calling no response every time I call there is no call back

Mi
Review №19

If I could give this facility a zero rating, I would. First of all, I was referred to this repair shop last year by a reputable business to get my vehicle inspected and I had absolutely no issues. This year I took the same vehicle to get an inspection and it failed. The fact the vehicle failed the inspection was not the issue. The issue at hand involves negligence, lack of customer service skills, unprofessionalism, and adding repair charges to an original quoted price that was not authorized. My vehicle was inspected on Monday 3/19, after Rob and I spoke about the repairs that needed to be completed for the vehicle to pass inspection and I agreed, I took the vehicle back the next morning 3/20 and left it with him. I had not heard anything on Tuesday, Wednesday passed, so on Thursday I called to check on my vehicle and I spoke with Rob. Rob stated that the car was finished and he was about to put the inspection sticker on it. I went up there around 2:40 or so to be told that he had to add another part on my vehicle. I asked him why was I not called about it in fact why didnt he mention it to me when I called him. Rob became rude and disrespectful. This unprofessional man told me that he could take the part off of my vehicle and put the rejection sticker back on it. After the second time he threatened to do so I told him to go ahead because I should not be responsible for what he choose to do without my authorization. Rob admitted that he made a mistake and he should have called but that is not good enough. Instead of taking a loss for his mistake, Rob actually took the part off and the rejection sticker went back in the window. Mind you, I have a copy of the original inspection document that list each item that needed to be repaired to pass the inspection and clearly during the original repair some how another part was broken/cracked. The new inspection clearly states broken/cracked left front arm which would have been visible from the beginning and was not documented on the original inspection. Instead of being honest and up front, Rob expected me to pay for the additional repair which was done without my authorization. I am very disappointed as to the service I received.

Te
Review №20

I have been go here for 30 years with no problems however, I asked to get a small leak fixed in front of the car. Rob said it was the radiator and said they replace it and fixed the leak. I paid the $600. The same leak was still there, I looked under the car removed all the plastic covering myself and tightened the fitting . One small bolt. I am not sure how they replaced the radiator without tightening the same leaky fixture attached directly to it.

Di
Review №21

I have been coming to Auto Brake since 1994! They have never done me wrong! Everyone is nice there. Even found my dentist thru them!

Sc
Review №22

Went in on a weekday for a state inspection. Had it done in less than an hour. They were recommended to me by J&M Tires which are also very good! Get out there and support our local businesses!

Sa
Review №23

Employee left an inappropriate voicemail for an elderly customer and the manager didn’t have the decency to return a call as requested.

Jo
Review №24

Great service Robert knows his worth

SE
Review №25

Great customer service, very friendly, quick, and efficient. Ill be going here for all my repair needs!🙌🏽🙌🏽🙌🏽🙌🏽

Ch
Review №26

Good and fair mechanical work!

Ma
Review №27

My family has been going here for years and theyve always taken great care of our cars

Ra
Review №28

Fair prices and great work

Aa
Review №29

I spent over 600 to have my brakes fixed. After their third unsuccessful attempt. I take it to another shop and find out they installed the hardware incorrectly causing me to have absolutely no rear brakes. The owner refuses to respond to any photos email calls, letters etc, I am now left with no other choices but to sue Craig and Sharon coopers aka Auto Brake registered agent and call Andy Fox with wavy tv 10 to get my money back I paid them and also the money I have been forced to pay another shop to fix the work auto brake screwed up on three different occasions. Its sad when you go into a shop and they screw up your vehicle and refuse to even acknowledge any wrong doing when they have been sent the proof of what the other shop found and fixed on the first visit!!!

Ad
Review №30

Loved

Ri
Review №31

Went in and had an inspection as it failed I asked for a list to get it fixed and he told me he didnt bother for that P O S. I have never had been so disrespected for a service. DO NOT GO HERE. DO NOT TRUST THEM.

Mz
Review №32

Great customer service and they very through.

Yi
Review №33

Been going there for years great guys

ri
Review №34

Cheerful, able workers.

Ho
Review №35

Great prices, good repair

Wi
Review №36

Rob was very friendly and professional.

Je
Review №37

Service is great

Information
1 Photos
37 Comments
3.6 Rating
  • Address:7512 Ave J, Norfolk, VA 23513, United States
  • Phone:+1 757-587-4711
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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