* The team really kept me informed and did a great job with the installation.

Had a great experience with the whole team from sales to the installers. no more drafts or foggy sliding glass door. :)

The teams that installed our cabinets and countertops were extremely professional and efficient. Overall I couldnt be more satisfied with the end product.

* The team was excellent and professional. The window installation was flawless. I am so excited about my new windows! They are soo beautiful!!

Our furnace caught on fire, very terrifying. Sears made it so easy had an adjuster out me the next week we had a new furnace. The guys who came to install the furnace were very nice punctual and polite. Would definitely recommend to everyone

It took over two months before the project was started and we had to keep calling to get an update on the starting time of our project. They could have been a little more professional in letting the customer know the status of their project without the customer having to contact you. The two men that done the work were very professional and polite and done a very wonderful job.

I absolutely love the service from the sale presentation through to the finish the project. The greatest person the customer sees is the installer. Victor is absolutely exceptional, Im sure you wish you could clone him. He is professional in all ways; his area is clean at all times and took care of my home as if it were his. Victor was able to explain a way a problem that was created by the sales person. The hanging barn door present a set of unique problems that the sales person should review with the customer. Victor handled it so professional in trying to teach me. I also wanted the wall to go to the ceiling and if I hadnt called in and added the trim the job would not be completed with a finished look. The sales people need to explain more to the customer as I thought I could have that trim about shoulder height as in he picture but it was really needed to fill the gap between the gap and the ceiling.Those are just a couple of issues created by the sales force, but; victor handled everything in an exceptional professional manner.

What I experienced was that OLD SCHOOL Sears Service.. Top of the line install crew ! Excellent trim work.. Installed 6 picture windows and 9 others. GREAT WORK!!

This has been an amazing project, the installers aimed for and displayed perfection. My windows are beautiful, I’m thrilled.

Very professional from installation crew and sales rep Mr Scott BergerI had another company competing for job but with the knowledge from Mr Berger I was able to make a informative decision and installation crew cleaned up like they was never here and explained new equipment

* Great team of roofers, I look forward to using Sears Home Improvement for other projects.

ENJOYED WORKING WITH THESE GUYS. TRUE PROFESSIONALS. MY HEROES. THEY CAME IN DID THE WORK WITHOUT CEASING UNTIL THE WORK WAS COMPLETED AND DONE RIGHT.

* Good customer service overall. Friendly floor installers and great job. Cabinets installer did a good job too.

I am very happy with the heating and air installation we had done with Sears recently. They finished everything efficiently. All in one day. A/C is working very well so far. I would definitely recommend Sears heating and A/C to anyone who cares about quality and making sure everything is up to code. We were approved quickly for credit and the monthly price was affordable. Thank you Sears!

I am very happy with the heating and air installation we had done with Sears recently. They finished everything efficiently. All in one day. All seems to be working very well so far. I would definitely recommend Sears heating and air to anyone who cares about quality and making sure everything is up to code. We were approved quickly for credit and the monthly price was affordable. Thank you Sears!

The contractors who installed my new unit we’re phenomenal! From beginning to end, everything was fully explained about the process. The techs were very professional. I highly recommend them for any HVAC work.

Wonderful from start to finish! Great communication throughout the whole process. And the floors turned out amazing!

The whole process was easy and pleasant. Everyone from Qui who did my at home estimate, to Tim at the installation office, to Cory and Eric who actually did the install was great to work with. After years of having different people patch on my ac system, only to never fix it but take my money - I finally have a system that works with a digital thermostat and energy efficient. Im looking forward to lower energy bills every month. Thank you to everyone at Sears who helped me.

* Limited wording for response= GREAT REVIEW, I RECOMMEND

Salesman and installers were excellent. Love their product. The process component had some challenges.

Outstanding job and our installer Victor was a true professional.

Bought my A/C unit thru Sears home services. Installation went well and unit worked well. I just had my first service need and things arent going well. Had to call Sears service or void my 10 year parts warranty. Called on September 11, service was scheduled 9/13. Service rep called, his truck broke down. Was told service was rescheduled for 9/23. No A/C for another 10 days. No effort to expedite the service even though their truck broke down. Called and finally got service moved up to 9/21. I worked in service industry all my life and this is unacceptable. There was no effort to solve their problem. I was told that would be the next time they come to my area.

I was under a timeline set by county code enforcement and hoa complaints, everything was done early and quite nicely! Even finished the job on Sunday!

The installation was great very good clean and neat. But before no communication from project manager very on keeping me informed.

They came quickly and was finish the same way.

Quality material. Excellent work done by the installers. Overall satisfaction with the work hinged on the follow through with minor details that was committed to by the sales representative but was not included on the installers work order. Staff was not helpful in getting this worked out.

The installation team did a great job of not only putting in my new heating system but they also corrected errors from the original builder that caused the air to not circulate properly in the master bedroom. Highly recommend!

Victor, our installer was fantastic and did a great job. The job turned out to be more than expected and we were very pleased with the quality of work done. No shortcuts, and very professional. Highly recommend.

Awesome job! Prompt, courteous, professional and experienced. They did a wonderful job and were very helpful with all my questions.

The team were very prompt,profesional and knowledgeable. They took there time to explain what was needed how the work was to be completed: i am very pleased with my new windows. I would recommend to others.

The actual Contractors who installed our windows were competent. The management portion was a joke. If you want me to return your calls in a timely manner, maybe you should do the same. Yes?! I would recommend the Contractors to install your windows, but you should probably buy the windows themselves elsewhere.UPDATE: Received a form letter response regarding review about how Sears can help out. So I sent in the requested information only to immediately receive a well get back to you-style bot response. That was on Tuesday, it is now Friday, and amazingly, I have received zero actual follow up. I am not surprised as this has been the communication standard for Sears Home Services the entire course of this project. I gave them two-stars before, because of the contractors they used. I have lowered it to 1-star as even their mea culpa follow up is a sham.NEVER use Sears Home Improvement Services, unless you have money to burn, enjoy being lied to, and love being generally ignored.

I am very dissatisfied and disappointed in sears on my project.1. My project took 2 months longer than what I was promised. I had to track down my project coordinator to find out why nothing was being done or why I hadnt heard anything.2.I had to take alot more time than expected to meet contractors to do things they should of done the first time they came out but didnt. I personally had to be present to ensure the work was done.3. I had to do work myself because I was told it couldnt be done but for an extra charge they would do it even though I was originally told they could do it.4. My project coordinator Nathan was horrid! He clearly knows nothing about construction and I dont understand why he was placed in that position. Sears should pay me for doing his job!5. I asked for an itemized bill before I was charged so I could make sure I wasnt being charged for things sears didnt do. Ive yet to hear anything, 6 days after Nathan said he would have someone send it to me.I will not be using Sears for any future anything and will discourage anyone who is thinking about using sears for future projects.

Our window installation went very well. Very polite and knowledgable technicians. Old window removed and new installed in just a few hours. Window looks great!

Excellent service. Very professional!

Zero stars.We bought a complete HVAC system one month back which never worked even one day.The very first day, the compressor unit wouldnt fit. So they went back to the store and brought another one and continued with the installation of blower and furnace in the attic. That was Friday and they couldnt get it work.They came back only on Monday and I lived in 100 degrees heat that entire weekend.On Monday they tried something it started working. They left.End of the day when I came back to the bedroom, it would not work. I call them on Wednesday. They came and realized that the duct from the blower was freezing because even though compressor was running and pushing freon the blower was not getting turned on and hence it was freezing imsnow on the duct.He replaced my thermostat.But end of the day again the same problem.Then they replaced the thermostat and set the fan in ON mode and not auto. Then it was fine. But since the fan is ON it continuously runs ON always.Then I complained this. Thhey come next day and set it back to auto. End of the day it doesnt run again.Third week somebody else came who identified that the main board was missing a chip plug. Next day somebody came and installed that and set the fan mode back to auto.The same problem continues. Atleast this time they told me that if the blower doesn’t turn on flip the switch after 10 seconds gap.But that was silly every time target temperature is hit the blower turns off and never turns back on even though it is heating up. Then I need to go up and flip the switch which turns it on. But I can’t keep doing it.Since last week before holidays, I called Wednesday, Thursday and Friday and could only leave voice messages for the installation manager and then the operations manager. Monday was a holiday. I waited Tuesday that either of them will cal back. Nobody called me back.Wednesday, Thursday and today Friday I call and there is no operator/receptionist to take my call and forward it to the managers.All three days I left detailed frustrating voice messages and nobody returns the calls.Overall it has been a worst experience with Sears. I should have gone with HD instead.

This was the worst home improvement experience. If I could give no stars, I would. So, Ill give Sears HVAC the lowest rating that I can give, 1 star. Workers arrived on time and worked for 1 hour and then left. They returned almost 4 hours later to resume the job of installing new air conditioning system. They finally left 9 hours later. Contractor/owner said the installation job was all complete and air conditioning was working fine. Nope, not true. Three days later, new air conditioning unit not working. Workers returned on 4th day and finally completed the job. Water had filled up in a part of the unit in the attic and this caused the unit to stop working. After my complaints to Sears, one of their managers arrived at my home to check out the (1) finished HVAC work, (2) damage that was done to my hardwood floor underneath the attic stairs, (3) damage to several walls surrounding the attic stairs, and (4) damage to laundry room door. Manager said he would send someone out to repair my floor--not done yet; contractor/owner said he would have someone call to schedule the painting/repairing of the walls--not done yet. Also, Sears project coordinator said he would honor estimates that I received from other contractors by lowering my costs for the HVAC unit by $500 less than the estimates that I received. Sent him two estimates, one higher and one lower than the original price of Sears HVAC unit. Project coordinator did not honor the lower estimate; in fact, totally ignored estimates I sent to him. Also, I did not receive the HVAC discount which was advertised on Sears Home Improvement site. Project coordinator said that did not apply to the unit that I purchased and that it applied to a much larger unit. Sorry but that was not in small print. Project coordinator is trying to renege on the method of payment that we both agreed upon. I will NEVER, NEVER use Sears Home Improvement for ANYTHING because trust, honesty, and communication are lacking throughout. I wonder whatever happened to the SEARS that had a great reputation and always stood behind its work. Oh, they were bought out by a third-rate company. BE CAREFUL EVERYONE, BE VERY CAREFUL when using SEARS Heating and Air Conditioning services. Maybe you should even record the conversation(s) if you decide to purchase anything from SEARS HOME IMPROVEMENT so they will not renege on anything they tell you or sell you. DISAPPOINTED CUSTOMER!!

They did not provide the shelves that I picked out instead chose others for me as they said once questioned they were not for tile. The door was missing a glass panel and had to wait a week for the replacement. The door was 2 weeks overdue and then came in as a right to left opening instead of a left to right. the door framed leaked and the 3rd time out trying to fix it, it seems to be fixed. Very dissatisfied with them no offer of a credit or anything for the time out of service which was a month. Will never use Sears again and will not recommend the.

I love my new Windows the guys did a beautiful job thank very much it Made my house look beautiful

No problems at all. Installation of the heatpump/air conditioner unit went very smooth.Installers work as a team and each one of them knew exactly what to do . Courtesy and professionalism was very distinct.I would recommend this team of installers to any one.

The product is great, service and project mgmt sucked. Missed appointment, damaged goods delivered, no communication / coordination. No one knows whats happening, no one keeps you informed.

We love the vinyl on our home, we had a wonderful over all experience and look forward to enjoying our new siding for years to come!!!

The project manager was not a good communicator. I had to call several times to get information

My experience with Sears Home Improvement from the start to the finished product of having my ac unit installed has been nothing but wonderful. Thanks for your professionalism and swift service!

Project completed 2 month later, and installed wrong kind of hinges

I had a new a/c unit placed in house. Excellent job!!!

Great quality product with a lifetime warranty.

Excellent Project Consultant District Production Mgr!

Excellent service

I would have rated them a 5 but, clean uo wasnt that great. They left screws in the driveway.

Very professional people.

Was slow to begin and slow going but good overall.

There were some minor issues with online document access, but I couldnt have been more satisfied with everyone involved in my HVAC replacement project.

It was a good experience.

Wonderful people