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Injured Gadgets
6141 Crooked Creek Rd NW, Norcross, GA 30092, United States
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Injured Gadgets

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R
Review №1

Easy to find the power supply I needed. Ordered on a Saturday, on Monday they had it shipped out. Got here in three days, when I was expecting it to take five, and my power supply was safely packed and protected. Best of all, when I replaced with the old power supply, this new one from injured gadgets worked and solved my problem. Great experience, great product, and highly recommend.

Br
Review №2

What a great company. Melissa is a awesome person that works there and she was very helpful. I recommend this company over any of them

Ja
Review №3

HORRIBLE… Personally, I usually love coming to the place. But the New staff is so nasty & rude. I had a horrible experience with the associate named Crystal. I will not be returning, customer service is obviously not a priority at this facility. I will find some where else to get my parts.

di
Review №4

My FAVORITE go to for phone repair parts. Very organized, clean, and professional. All items are carefully packaged and always in great conditions. If you have any issues with an item; theyll always work with you to ensure your satisfaction. I truly appreciate you guys! Keep up the good work!

Mi
Review №5

The quality of my replacement HTC One M8 screen was absolutely exceptional while being one of the cheapest options. It was in pristine condition and worked well. Screen was shipped in a timely manner in a well protected enclosure. Would buy from again!

Ma
Review №6

On Sunday I purchased a 1725 laser machine my very first big purchase as a start up company. I wanted it ASAP so naturally I want to pay for overnight shipping. So if I purchase Sunday night Monday morning/afternoon my package should get shipped Tuesday arrival. I get a shipping label created Sunday night no info at all day Monday Tuesday morning, afternoon I decided to sign up for text message updates, after signing up for updates a few minutes later my package gets shipped, I clicked the overnight priority shipping with ALL the intentions of paying for it because I wanted it ASAP but instead I get no info for a day and half and on Tuesday I get told Thursday delivery lol how is buying something Sunday night clicking overnight priority shipping and paying 1700 dollars not peanuts, and it gets shipped out Tuesday night and I get it Thursday now lol . Great overnight shipping! Very disappointed.

Ry
Review №7

Ordered an XCAP iPhone 6S battery along with a toolkit. My order arrived quickly and the parts/kit were top-notch. Best of all, the prices were very reasonable. I will definitely order from here in the future.

Ch
Review №8

Not very impressed at all with Injured Gadgets, and will not recommend using them at all.For being a 1st time customer to this business, Ive ordered a part two weeks ago to fix a and the part wasnt even shipped yet two weeks later! Ive finally had to ask them to just cancel the order and go directly through other sources even though it will cost me more at least they will make more of an effort to work with the customers and not make an exuse for another employee on why a part didnt get shipped in time.From my experience is that any business thats willing to communicate with the customer and go an extra length to earn a customer business, then thats a business you want to always recommend your friends.When you put an effort than that shows value.

Ph
Review №9

Fantastic staff with great prices and knowledgeable tech support. I will definitely be coming back!

An
Review №10

I’m writing this review with great disdain as I was so happy to find a local supplier for phone screens as I’m a big DYI person. Unfortunately the quality of the iPhone XS Max screens are awful!! I can speak on others because I have not purchase any others from them yet.Ive been through 2 screens in the past 2 months from them with my phone being in a otter box case. The slight bit of pressure cracks the glass like my keys being in the same pocket with the phone. Also once the glass cracks, the LCD/LED will go bad afterwards.I may or may not give them another try, we’ll see.

Da
Review №11

Decently fast shipping, product as expected. If you purchase the cheaper products then you’ll get what you pay for. I decided to get top level version of the an IPhone 6s Plus screen, much better then the Amazon product I bought with ton of dead spots and loss sensitivity with it the first month. Same price but better QC on product so far. I also replaced iPhone X battery total of $16 buck for battery and seal. Change is bit slower but overall a better battery with a longer charge. Hopefully, will update with there return policy. But great so far.

Je
Review №12

Fantastic Customer Service! They replied to me quickly and helped me out a lot with my order. Thank you Injured Gadgets team 👍

Vi
Review №13

I have ordered iPhone replacement parts from Injured Gadgets before with adequate success. Tried to place an order today, and was sent a verification request with a link to a website that did not work. When I brought that issue to their attention, I was asked to send a picture of my credit card and ID. HELL NO! When I refused to do that, they cancelled my order. Poor customer service and combative communication from Injured Gadgets has me finding a new supply for my repair parts.

Ma
Review №14

Good service and price

Ch
Review №15

Fast. Simply,just love these people

Sa
Review №16

Good service and quality parts.Pretty fast with service and delivery.Some issue with return items.As a whole seller one the best company in Atlanta.Parts Quality and prices very reasonable.

Sh
Review №17

I ordered a screen and the glue. The install went great with help from the video on the link they provided. I sent a email stating the screen had lines down the middle in different colors.it was not cracked but defective. I described the issue and sent a pic.Before they will send a replacement i have to pay for a new screen and they will reimburse me if the damage is from a defective screen....In the email they stated its a defective screen.not happy about the replacement process so I will order my screen from ebay.The screen they provide is a cheap no name screen so why pay 100 for something you can buy for 50 from probably the same manufacturer

Vi
Review №18

I have had to pick up gear at this business three times, and 3 times they have kept me waiting outside for more than 10 minutes. Does not seem very organized. It may be a great place, but this has been my experience with them

D
Review №19

Lack of compassion on the customer service side. 8th day and counting for a simple replacement screen to arrive. If I knew it would take this long for delivery then I wouldve just went out and bought a new phone. 1st and the last purchase for me.

Mu
Review №20

Awesome packaging, fast shipping, works properly, very reliable, and reasonable price. Thank you everyone for being supportive. Injured Gadgets.

Ad
Review №21

Great store with great employees!

As
Review №22

I got an Ipad digitizer which took ages to ship and turned out to be defective. They have a very confusing and ambiguous return policy specifications. The cost to ship the product back to them was more than half the price paid for the item and they wont even refund the shipping costs. Pathetic business ethics will not consider buying from them.

Mi
Review №23

They are not sufficient youll be waiting for a long time just to get some type of service and its always one person

Er
Review №24

Great quality and fast shipping

Ge
Review №25

You have a broken phone toy? This is the store for parts. One of the best stores on this field.

Dr
Review №26

Very reliable company

G
Review №27

Almost instant shipping. Follow up emails checking in to make sure everything went well. All around too notch.

Eb
Review №28

Awesome. Injured Gadgets has been serving my business for a long time now and they never disappoints me. Excellent staffs, best products, and superior customer services you will ever get.Thank you injured Gadgets. You have a customer for life.

Jo
Review №29

Great customer service. They answered right away when I used their chat tool on their website. Screen quality was great, and got more than expected. My screens came with adhesives, and I was sure they wouldn’t! Also the shipping was impeccably fast. I ordered my parts on Tuesday and received them Thursday! My friend who’s screen I fixed thought the quality was amazing. He said the color reproduction and Touch ID was a LOT better than his old screen. (He previously fixed his at a shop)

Sa
Review №30

I’ve been ordering from this company since i started my business 7 years ago. They have always been professional, on time with shipping packages out (on their end), and VERY professional! They have a wonderful team. And and even better owner! Great quality parts and they stand behind their products! They keep my customers happy and food in my house! Thanks for being awesome guys!

Je
Review №31

Tried to place an order today, and was sent a verification request with a link to a website that did not work. When I brought that issue to their attention, I was asked to send a picture of my credit card and ID. HELL NO! When I refused to do that, they cancelled my order. Poor customer service and combative communication from Injured Gadgets has me finding a new supply for my repair parts.

de
Review №32

They take too long to come out with the product. They should have the product put together and ready at the front desk but they dont. This has happened several times.

Da
Review №33

Online business is great

Te
Review №34

I bought a part and it took like 10 days to arrive so the costumer didnt want it anymore. So i tried to return and they were charging me almost the same value of the part to send it back, so i called them and an woman agree to send me a label to return the part for free but im still waiting for the email ..... a month now ........

Ku
Review №35

Best place cell phone repair parts and quality services.

Br
Review №36

Parts are mediocre at best, paper thin glass on most screens. Even their premium parts are underwhelming. I would recommend looking around for a more reliable supplier.

De
Review №37

These guys are some of the best in the industry. Top notch service, quality products, and always friendly. Ive never seen a company like this grow so successfully and still treat the small customers like they are the most important. My account manager Scott has always gone the extra mile for me and the owner has gone out of his way multiple times to make any problems Ive experienced right. Every business will have things go wrong sometimes but how they handle that is what makes the difference. If you work in electronics repair you need to be working with Injured Gadgets.

Ip
Review №38

Ive used Injured Gadgets as my main supplier for over 2 years now and to be honest, not every order has been Perfect... but their Customer Service has always made it right and keeps me coming back. Recommend 110%! Thank you :)

Jo
Review №39

Hands down one of the best suppliers you can go to for mobile parts and one of the companies that are as transparent as they are! The entire team there is great from the workers to sales managers all the way up to the owner. I highly recommend Injured Gadgets!

Er
Review №40

Relaible and trustworthy! Great people to so business with, highly recommended

Ad
Review №41

Being completely honest, this is the BEST screen supplier I have ever shopped with. Everything from the quality of their screen to using their website is just impressive. They also sell different qualities of screens and my clients absolutely love it. By the way the premium screens is nothing but perfection. There is a huge quality difference that even my clients notice it immediately! Now no company is perfect and you will receive a defective screen here and there but I barely receive defective screens even for the cheapest option and I definitely cant say that about other places. I dont have any problems returning defective screen either. They have stellar customer service and always respond very quickly to any issues you have. They also have different shipping options which is really dope and the shipping is extremely fast. Like Prime fast! Another thing is the website is really organized & intelligent. It remembers the information you put in so ordering screens is a breeze. This company is truly built on integrity and I respect that! It keeps me and my customers very happy :).

Ha
Review №42

Nothing but positive experiences with these guys, very down to earth and straight forward. One of their Representatives in particular, David, is very knowledgeable and is also available whenever we need him, offering quick responses and excellent service. I have yet to return and item, but thanks to their excellent sales team, they leave me with little doubt of a smooth process! For that I am thankful and could not recommend them more!

Ky
Review №43

I have been in the industry for 8 years now. I have seen suppliers come and go. Injured Gadgets is by far the best I have ever had the pleasure to do business with. We have spent over $100k with them and they are hands down the best in the industry right now. Shay, Scott, and team do good work, and make it right by all of their customers. I LOVE YOU GUYS! Being CPR I wish Merry Meeting would buy you guys up!

--
Review №44

Been doing business with this company for a very long time and I can tell you bar none you will get no better service and know better quality products and no better care taking care of you and your needs than anyone else verbatim bottom line!

Fr
Review №45

Products are good. I drove 1 hour to buy products only to realize when I got home they messed my order up. Too far to drive back. Its happened twice, in as many orders.

Da
Review №46

Incredible customer service, excellent prices. The IG team is literally second to none. Ive never been treated so well by another parts suppler. If you are shopping for a new place for parts look no further!!!

Ca
Review №47

Aakshay and his team are the best in the industry - from the top notch customer service to the incredible quality parts that are lifetime warrantied, it doesn’t get any better than Injured Gadgets. They treat all customers the same big or small and will take care of you with any issues. By far the best replacement part company in the business. Reach out to these guys, they’ll help grow your business and exceed your expectations on every order. 5/5 recommend to every repair business in the industry.

Ca
Review №48

Top notch customer service. Any business can sell you something, but not just any business can provide great customer service and support. InjuredGadgets provides all of that and more, and the give me peace of mind knowing that any questions I have will be answered and any issues I have will be handled.

Cl
Review №49

Beware warranty does not go into effect until 31 days after purchase. I dropped my phone and it broke 2 weeks after I applied the protector, so I filed a claim and they denied it. I had a case on the phone as well, so it is my opinion that it does not work or worth the money.Update Since I bought my product 1 week before they changed the terms I do not qualify for the warranty.

Da
Review №50

My experience with Injured Gadgets has been amazing . I purchased parts to repair a Google Pixel 3 XL. After I repaired the cell phone the rear-facing phone was blurry which I attributed to a defective front case that wouldnt seat the camera correctly. I made the 3 hour round-trip commute to Norcross to visit with them about the issue. As it turned out the problem was my fault as I didnt catch a protective cover that was hard to notice on the lens area of the front cover during manufacture. The company doesnt do repairs but they went out of their way to disassemble the phone for me to discover the issue. Even though they were not responsible for the situation, they identified what was wrong, reassembled the camera and returned it to me in working condition while i waited and at no charge. I overheard that the technician that made the repair had canceled a meeting that he had so that he could look at the camera. You just dont get any better customer service than that.

Da
Review №51

By far the best customer service Ive ever received. My parts came exactly on time when I ordered for my overnight shipping. Could not be more pleased with Injured Gadgets! 10/10 customer service. Always friendly staff when I call in. What more could you ask for??

No
Review №52

Very upset with the service today. We did not purchase anything from this place and we had a charge from IG for $98.00 so we called in to find out what was the charge for.. instead of apology this lady on the front desk started talking very rudely and giving an explanation that some one with my last name called and placed the order. This people do not realize that they are charging wrong customers card. Be careful with this company and keep an eye on your bank account.

Vi
Review №53

Super honest and reliable guys. Ordered our parts off and on with them for years. Whenever there’s an issue they are quick to help. Overall great quality and happy to continue doing business with them!

Jo
Review №54

My go to place. Honest people who stand behind the product. Friendly staff and great prices. I have been buying parts here for several years and never had any issues.

TX
Review №55

One of the best vendors in the business for good quality parts with a real warranty. Great people to deal with. Shay and his team are top notch. We at TX Nerd give them our highest recommendation.

Le
Review №56

Great place to get good quality parts

CR
Review №57

Beware - these people are fraudsters. Returned a faulty part which we purchased of them and they claim the part isnt there part and refused to replace it. If the part works great - if it doesnt then dont expect them to honor any warranty

Fr
Review №58

Quality parts and great staff!

Br
Review №59

As Tony the Tiger once stated “They’rrrrrrre GREAT”. Seriously though. The owner & all of the sales staff are top notch. Never had a single issue that wasn’t resolved quickly. They’ve went above & beyond expectations several times.

Co
Review №60

Always had great service every time the owner is usually the one who contacts you and it makes you feel a lot better and let’s you know he cares about his company you rock Scott! My truck had gotten broken into and among the things that were stolen from me was my tool kit I had had for almost two years and the company who made it had recently rolled out a new model of it and I was too fond of the screw driver but luckily they had the previous model that was the same as the one stolen from me for a decent price I’ve since ordered other things and they’ve been great so far I even bough a tool with their company name on it so I could rep them with every time I use my tool kit lol 😆 keep up the good work guys. 👍👍👍

ja
Review №61

Great place! If you are looking for parts they are the place to go to! Never had a bad screen or any issues with them. They have a great staff. Always friendly and willing to help!

D.
Review №62

Great place.. always have what you need to fix your phone or some game systems and they back up there warranties..

Ch
Review №63

Injured Gadgets uses quality parts and goes the extra mile with their awesome customer service. They are easy to deal with and the parts arrive quickly! Would highly recommend.

Et
Review №64

Truly above and beyond service and accurate description of parts. My account manager David hand tested some parts for me after I expressed frustration on a particular batch having abnormal defect rate. David was also extremely responsive to even the strangest questions and went out of his way to obtain the specs of the solder on the IC chips that injured gadgets sold.

Re
Review №65

I ordered Saturday for a overnight order that the company stated on the ticker provided online that I would still be able to be placed overnight. I called FedEx this morning because it was not showing a tracking in progress. After finding out my package was not even at FedEx I called and spoke with the owner who informed me that all packages are picked up by FedEx. It later came out that shipping manager took it. At the end of it all I never received any of the callbacks they said they would do, I called them everytime. Not the best customer service.

Ru
Review №66

Nothing but love for the IG team! Shay and his team are the best in the biz, You can tell by the way they interact with the customers on forums that its a company that has great leadership and organization.Ive ordered a lot from them, There has been only a couple of times the order was wrong, or not delivered on time. Each time theyve personally come to me to resolve it. Anyone thinking about giving them a try, should!

Lo
Review №67

Pretty awful service. Used to order in bulk from these guys for iPhone screens about $3k monthly and the faulty display rate was higher than all competitors. I recently purchased an LG V20 display for a personal device from them to receive an LG V10 display. Even though It was detailed as a V20 on the invoice. They wont cover shipping due to it being a used service even though they had sent the wrong display? I uploaded a photo to the reviews page as well. What a joke.

Ma
Review №68

Awesome service

ma
Review №69

I screwed up my order, called in and had it fixed and order placed within 5 mins. Rare Gem

Ph
Review №70

Ive been in the gadget repair industry for over 15 years and these guys are by far the BEST.The quality of parts, the price, quickness in shipping, the communication, everything makes ordering parts fast and easy.The customer service cant be beat either as they are on top of everything, ready to help immediately and make it such an easy and great experience.

Mi
Review №71

I have yet to have a bad experience with this company. Every time I place an order, the staff is extremely friendly and helpful. They are very knowledgeable about their products and quick to answer any questions I have regarding parts/shipping/etc. Katie went out of her way to make sure my parts were shipped out on time, despite the fact that my invoice was stuck in PayPal purgatory. They provide top notch parts and service.

Sh
Review №72

Nice place that have cheap phone however the phones are refurbished!

Ke
Review №73

HONEST REVIEW IF YOUR LOOKING TO BUY!!!!!!!!!!Im giving them 5 stars because my phone has been broke for months and Ive tried to order a cheap screen from other places and they did not work. I just got my screen today it shipped in three days and so far the screen works, I was honesty going to go off it didnt. So I would suggest buy from here I got a good price and I cant say youll have the same experience but so far Im satisfied.

Sc
Review №74

Best Wholesale cell phone parts company espically iphones and iphone screens. Awesome quality and we will use this company for life. Andrea Tadic, katie, Kevin and Scott should win the best customer service award for the year. My shipment is always on time or they give me credit on my next order. we love this company

vi
Review №75

I drove an hour forty minutes to the office the other day due to LCD buyback issue and Rob was very helpful, he provided an exceptional customer service and he made sure i was pleased with the products and items i ordered.

An
Review №76

I have cell phone repair experience.Injured Gadgets, fixed a Galaxy S6 screen for my girlfriend that had display cracks on the screen and had water damage. I luckily fixed the water damage. Yet, because the screen was cracked, the water damage ruined the screen even further. They were told the issue, and charged her for a new screen, water damage issue, and labor. She did not argue that they charged for water damage because she was elated to have it professionally fixed. She thought they would have a warranty over the work. How wrong she was. It was over $300.Only one week after they fixed the screen, the screen cracked on its own. I have knowledge that it is easy to crack a screen IF the technician does not PROPERLY install it. They did not. She would set the cell on the table and it would crack, she would pull it out of a protected case (she bought after they fixed it to prevent this exact scenario) and it had new cracks. Every other day there were new cracks from careful use. When she returned it to show them, they told her she dropped it and pointed out scratches on the cover that were previously there from her dropping it prior to them fixing it.Never will I use this company again. They may be good for parts, but their technician ruined a very expensive cell phone.

Am
Review №77

Best cell phone parts company in Atlanta! Very helpful and quick... They never say no for help

Dr
Review №78

This company is great! Scott answers all my questions in a timely manner and they are always helpful. The shipping is accurate and quick.

Ca
Review №79

As a fellow Cell Phone Repair shop owner, Aakshay and his team at Injured Gadgets are the best that they come. The quality of their parts & services dont get any better. They always make sure everything is absolutely perfect. You dont find the customer service like they offer these days. Everyone check out Injured Gadget, they are awesome!

Je
Review №80

What I like about Injured Gadgets is their close connection to the independent repair community. They are very plugged in to real shop owners using their parts and are quick to notice and correct any systemic parts problems. This is a huge plus in my book.

iz
Review №81

Good service and nice parts! their screens are quite good, would recommend

Ar
Review №82

I bought an iPhone 6 screen from here and replaced it myself with no problems... only to have to go back in a couple weeks later, because the adhesive on the piece I bought wasnt sticking. They took full responsibility and let me change the screen for another, after paying a restocking fee. And they asked me to either purchase a new screen and then return the old, or just replace it there in shop. I asked their technician for some help and he proceeded to drop my new screen onto the hard floor... Luckily the glass didnt shatter, not until after I installed it. Just my luck, I didnt ask for a replacement thinking it was my fault the glass cracked but it did seem very very fragile after being dropped by the technician. Sure enough, a couple weeks later I had the same adhesive problem. My screen is legitimately lifting up off my phone... I called and they said they couldnt do anything for me. So I urge anyone to go ahead and stay away from purchasing screens from here as the adhesive problem is reoccurring.

Mr
Review №83

I have been using this people for quite sometime for my phone repairs. They are consistently good and reasonably priced. Many a times, the actual repair cost is less than their estimates. Today, they repaired my water damaged phone. They changed battery and LCD which was the original plan. Later I found sound was not working which was probably due to water damage. I took the phone back and Shay (the owner) fixed it for free. He was absolutely not required to do this, but he still did. I am speechless.

Da
Review №84

I could not ask for a better company to work with! They will always try to resolve any issue no questions asked!Hi George

Ed
Review №85

Awesome parts distributor! Very competitive prices and responsive staff!

Ju
Review №86

We are a repair shop from Texas and we use this company for years always love the customer service. Andrea our sales rep rocks

Ri
Review №87

I have been using Injured Gadgets for over 4 years now (wholesale) and I cant be any happier. Super staff, simple RMA (we dont have many). Great staff and management, oh and the parts are great.

Ro
Review №88

Road king certified

Ce
Review №89

Best vendor to buy your gadgets parts. Honest and don’t leave you hanging

Br
Review №90

Never received my order. Called them and they said theres nothing they can do about it.Update- They contacted me and sent me a replacement. Everything looks great.

Ja
Review №91

I have been getting parts from Injured Gadgets for a couple of years, and its very rare that they dont have what I need. Their new website is amazing . . . . a HUGE upgrade from their old one; and their recent adoption of Live Pricing has been great for us smartphone techs. The staff is, and has always been friendly and helpful, and their LCD buy-back prices are second-to-none; extremely competitive and always up to date.Over the past 6 months or so, I.G has started stocking more mid-range phone parts, so that has really been a blessing for me since now I dont have to order my parts from some sketchy online retailer, not knowing whether Im going to get some crappy clone or a refurbished part. Everything Injured Gadgets sells is quality and price fair, and if, for example, you get a defective part, as long as the part doesnt have any damage, they will gladly swap it out for you, assuming youre still within their guarantee window.:-)

Je
Review №92

Best place around! Have helped me grow my business for over 3 years now! The owner and all the staff are just great!

TC
Review №93

Excellent company to deal with for screens and pretty much anything else. Highly recommend them.

de
Review №94

Customer Service Friendly !

Ri
Review №95

Terrible, horrible, down right bad service!!!!!! NEVER ORDER FROM THESE PEOPLE ONLINE, THEY WILL STEAL TOUR MONEY. I TBINK THE GOOD REVIEWS ARE EMPLOYEES, STAY SAFE AND STAY AWAY FROM THESE PEOPLE!!!

Jo
Review №96

Best customer service I’ve ever experienced. Aakshay and Scott are standup guys. Highly recommended parts vendor. I refuse to use anyone else.

Do
Review №97

They real bad please people avoid them as much as possible.

Mi
Review №98

Love this place they take good care of their business customers. They supply our 2 repair stores. We only buy the midgrade so I cant comment in the aftermarket or high end but we love the quality of the mids and the price point is awesome. Thanks Guys From Hiram, GA

Sa
Review №99

Great Company! I wouldnt order from anyone else. They also do quick, quality repairs!

Mo
Review №100

Hands down one of the best mobile phone parts supplier in the industry. Quick shipping and great customer service!

Information
28 Photos
100 Comments
4.3 Rating
  • Address:6141 Crooked Creek Rd NW, Norcross, GA 30092, United States
  • Site:https://injuredgadgets.com/
  • Phone:+1 770-674-1150
Categories
  • E-commerce service
  • Cell phone accessory store
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:11am–4pm
  • Sunday:Closed
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