I had a great experience fast and willing to help! Been to several fords dealership this one has been the best! Any how this was for parts department!

They just could care less about customer loyalty. I Bought a brand new F350 in 2020. Its more about the little things, like why do I have to ask to have my tires rotated? I just brought the truck in for routine maintenance and they didnt even tell me about the recall on my truck. I put side steps on that I bought from them and one of the body frame bolts was broken theyre making me pay for it. Im just not a fan at all and have owned several Ford trucks and will continue to buy Ford just never again from Hemborg.

Nice clean place. Employees are very nice. Pat and Tony from service are always helpful and pleasant. Only complaint is the temp in the waiting room and shuttle ride. A little to warm for me. Also water was room temp I would have liked cold to cool off.

Awsome great employees got to love ford

Best customer service i have ever experienced they went way above and beyond to take care of my needs. They just gained me as a loyal customer, and I would highly recommend them to anyone else

Pat was nice and helpful. The service tech Lupe explains

Service is sufficient.

Always have a great experience. That is why I always return for service. Ruben always does an excellent job helping me out when I have questions or concerns. In addition, they get me in and out in a timely manner.

Customer service was good for the most part. Service writer Tony was great to deal with. Had to deal with one writer. He was very rude. Prices ar kinda high. Had water pump changed on my 7.3 diesel. They charged me labor to install new serpintine belt. When they would of had to install the old one during reassembly. Feel like I was charged double.

Friendly didnt have to sit around and wait .and actually talked to the first tech that was going to be working on my truck

Airways very courteous and has the best customer service

I am treated as a valued customer. When buying my new car in 2019 I stayed with a Ford because of this service department.

Got my oil changed and the truck serviced it took longer than they told me it was going

Our experience, here, during a very stressful day (not uncommon in the auto field, I bet!), was one that left us resonating with positivity & hope, by the end. Cynda, Lupe, & many others will be remembered for their kindnesses to us; should we ever have a child, that child will be known, either, as Cyndalupe or Lupecynda ;D Don’t anyone try to talk us out of it!! Thanks, again, y’all 🙏🏻💜🥰 Coco says she misses you, already!

...... they dont know what there doing

Place is a good service for the most part

All employees are honest and straight forward

If I can give them zero stars I would. Terrible customer service. In multiple occassions, have had to take my vehicle for repair under warranty because of defective parts or oil leaking after vehicle had been maintenanced there...Rather than prioritizing me as a customer for warranty repairs they have left my vehicle for more than 4 hours on each of the 3 occassions. Disappointed that a known Brand such a Ford gives such poor customer service. I think we will be better off at another Ford or perhaps a much more honest local repair shop. Good bye Ford in Norco!

Great service, clean place, great people.

Fast and wonderful service.

Great customer service

Paperwork is NEVER ready. Doubt I will ever return here again.

Good people but unorganized.

Great service

Called ahead of time for availability of service. Was put on hold for service rep. After a while, told all service representatives are busy. I ask if youre booked up for the day. Was told no if you could drop off before 13:00, It should be done by end of day.Dropped off at 12:30 with instructions that I just needed service but on my way check engine light came on.At 1820 since I was not notified that its done, I asked on status. My service rep had already left for the day and my truck wasnt even looked at yet!!!!!