I joined this gym 6 months ago and LOVED the workouts. I quickly noticed the fast turnover with the instructors. The bags are not in good shape and the mats are very dirty and dusty even with having there clients clean after themselves they clearly are not doing any deep cleaning themselves. Currently I have been trying to cancel for over a month!!! I have sent 5 emails and left vm but nobody has bothered to get back to me. I am left with no choice but to report the charges as fraudulent. I would recommend taking your business elsewhere. I prefer a company that takes better care of there employees.

I’ve been a member for about 2 weeks and I’m already seeing great improvement in my stamina and strength. We learn a lot cardio combinations and work hard for the entire 60 minutes. The instructors are awesome and the facility is very clean!

One of my favorite places to go to. During the pandemic I lost almost all motivation to work out. I would get to the gym go thru the motions and go home. It feels good to be able to go to a place where all you have to do is follow the instructor and have fun. I burn approximately 600 - 800 calories every session. The instructors are very joyful and patient which make the experience that much better.

I purchased the three-month package as part of my New Years Resolution. Unfortunately, it just wasnt for me. I called in May and requested to cancel my membership, was told that everything was taken care of and that I would not be charged for anymore classes. I have been charged 99.00 for three months that I have not participated in. Called the location and explained the situation to only be told that I would have to file an official report through email. I emailed the address sent to me and have not heard back, nor was the issue of refunding addressed. If I could give it zero stars I would. I am very disappointed and feel conned out of money.

I scheduled my appointment for 715am on 5/17/21. I was literally 5 minutes away from the building when I received a call from one of the staff members stating that she was not feeling good and she was unable to make my appointment at the last minute. She asked me was there another day that I would like to come? I think that was very last minute, and unprofessional. Someone should have called me 24 hours beforehand to inform me that I needed to change my appointment time. I was actually excited and on time and ready to work. I would not recommend this place to anyone. The staff are very unprofessional.

I absolutely love it! The instructors are awesome and I love the flexibility of the classes. Ive been doing it for just over a month, twice a week, and Im already seeing some small changes. I would definitely recommend some one to try them out.

Awesome instructors. Awesome music. Awesome energy. And the most fun Ive ever had during a workout. Highly recommend kickboxing to anyone who is looking to change up their workout routine! 🥊🔥💗

My wife was made to feel inferior immediately upon arrival and the bullying continued to the point that she didnt feel comfortable returning. The general manager did all she could to make things right, but buyer beware of the Hidenwood location.

Hard work, but SO MUCH FUN! Each instructor offers something different. Clean place. Nice staff. Great workout! 🤩

Overall the workout itself was amazing along with the instructors! But sadly the business itself is horrible. I signed up for the 3 month program and was super excited! Right off the bat I was having problems with the app that they have you use to sign up for classes. No one was ever able to get it to work for me so I was told I would have to email them everytime I wanted to schedule. On multiple occasions I showed up to the place being closed and no one responded to my email. I could have gotten past this but then when I was wanting to cancel I was told to just email the cancellation email 10 days before I want to cancel. I was never told it had to be 30 days prior and no one ever answered my cancellation email after sending multiple emails. Then my card was charged. And I was told that there was nothing they can do. So now I have to wait a whole month until its canceled. I am very disappointed and felt that I was being conned out of money.

I had no idea how wonderful this location is. Specifically Andrew ! He’s a very inspiring instructor! My thighs are burning and i love it. I signed up for the trial membership and I’m completely sold. I’ve canceled my other gym memberships !

Super fun and real work ! Also super clean 👌

Ilovekickboxing Newport News is changing my life day by day. The staff is helpful, energetic, professional and inspiring. I have no COVID concerns when working out as they are practicing social distancing and top level cleanliness. I honestly look forward to getting up an going to class each day. Simply awesome!

ILoveKickboxing offers an amazing workout program that pushes you towards your own personal goals. It grows with you, so that as you get better, the class gets harder. I love seeing my muscles developing and feeling powerful when I kick and punch the bags. The members and instructors here are some of the coolest and kindest people youll ever meet.

I had initially left a positive review because they had a little deal that if you left 17 reviews on 17 different websites, they would give you a free pair of purple gloves. Obviously that’s because they need the positive reviews since there are so many negative ones! So here goes, my experience with this company as a whole—When first starting out, me and my friend were very excited because the company seemed amazing, the workouts were great, the instructors were super helpful and super kind and very personal, and the whole thing overall seemed pretty amazing.Then we started to realize how incredibly poor the business was managed. The owner of this location is incredibly manipulative and rude to her employees, and very unprofessional and non-responsive to any emails. I emailed to cancel my membership 15 days before my contract was up, because I had been told to give 10 days notice, and my friend did the same thing, but she was charged for another month after sending three emails to the cancellation email. I have already sent five emails and STILL haven’t heard anything back so I guarantee I’m going to be charged as well, which is totally unprofessional and scamming. I’ve asked my instructors at class about any update to my cancellation and they have no idea because they don’t have access to the cancellation email address, it’s just the owner, and so they couldn’t even help me out in that way even though they wanted to.The space is also poorly managed, the bags are all in pretty terrible condition and need to be replaced, and the headset microphone that the instructors wear, they all have to share it even though they’re speaking directly into it, and definitely putting germs all over it, and then they have to pass it off to the next person. Covid aside, that’s incredibly unsanitary and not a good way to support your employees. One of the instructors that I knew well constantly had a rash from having to wear it. It also rarely works and the music in the studio flickers in and out constantly.It’s very sad because the employees and instructors are absolutely amazing and I would do anything to continue taking classes with them, but I cannot in good faith continue to give my money to the owner because of how poorly she manages the business and treats her employees. Two of my favorite instructors quit while my contract was still active because of how terrible it was behind the scenes and their mental health was struggling, and hearing about their experience and what they had been through was honestly horrifying as far as a job environment goes. I can only imagine that the reason other people stay is just because they need the money and the job.The employees were firmly instructed that they could not be friends outside of work with any of the clients, AND any of their coworkers. This only goes to show that the owner didn’t want them to be supporting each other behind her back, and instead wanted to foster a environment of tattling on each other since they don’t have personal relationships with their coworkers (what business even does that? People are always friends with their coworkers).Although the classes and the workouts are great, I do not recommend supporting this company and taking your business elsewhere to a more positively run workspace.

I am so glad that I signed up for this programme. It is a great workout and you can make great friends. That and the instructors work with your current fitness level and really want to see you succeed.

This kickboxing workout has been the best thing I have ever done! It is unlike any other fitness routine I have ever started. The classes are the most upbeat and enjoyable experience I have ever had. I am having so much fun, that it doesnt even feel like I am working out. The instructors are truly amazing and really care about my safety and technique to make it the most effective workout for my body, which is great because I have bad knees. Forever going to be a part of this family(:

I joined because I loved the idea of boxing. I didn’t think I would be as active in the class but now I barley go to the gym. The work out they give way superseded the workouts I was putting myself through. Once you try it your hooked...🥊

I hooked!! Classes are so much fun. It amazes me how they manage to give so much personal attention to each member. They are always making sure we are using proper techniques and pushing ourselves to reach our goals. This is life changing. Not only physically but mentally. I am a better person and I look at life differently. If I can do this, I can do anything. WE are all one big family. Not only is the staff wonderful but so are the members. No matter what your fitness level is, they all make you feel comfortable.Invest in your future! Live life to the fullest!!

I enjoy the classes and appreciate the support and accountability of the trainers. Really great workout too!!

Hands down best work out for me! Ive done some yoga, tried a gym membership, Zumba, home tapes and youtube videos.....nothing stuck. But this, wow! Hot sweaty mess when I leave, but totally worth it. Try it, you wont be sorry!

Classes are wonderful, trainers are dope and energetic which makes you want to be energetic with them. I really enjoy the classes I have attended.

What an amazing gym! There are many things I can rave about this place. First of all, I love the challenge of the classes and the technique instruction as we go along. The nutrition information and support is amazing. Packaged and made as simple as possible. What you should eat, when, grocery lists, meal plan templates, and a whole list of recipes which actually tastes good! Some of the recipe instructions and pictures dont really match the actual recipe but thats not truly a problem. The gym is clean, and all the staff have been incredibly friendly and supportive. I started going as part of a 6-week challenge because I needed help getting out of my own way, getting out of my ongoing funk, and back on track with the healthy lifestyle I used to live. The camaraderie, accountability, and varying challenges with the classes are exactly what I needed to help get my fitness and nutrition back to that healthy lifestyle. I highly recommend I Love Kick Boxing Newport News to anyone, at any level of fitness, who is looking for a positive and supportive place to get fit, get stronger, gain more confidence - and take out some of those life stressors!

Overall first impression was good but havent started yet

I really love kickboxing!! The instructors are great, the classes are intense but rewarding. I really like the special attention you get when you come to the early morning classes. They help you work on your form and make sure you get the best results from your workout. By the way as a VIP member.. dont miss too many classes or you will be getting a phone call. They really do hold you accountable.

Update May 2020...STOLE $592 FROM US AND they STILL have not responded or cancelled our membershipBought a membership. Went to cancel, had to email first. Then called 14 January to confirm cancellation. February, not only did they continue to charge me 148, my wife 148, but charged an erroneous extra 148. I called, emailed and DMd on Twitter. No response. Next step is BBB. You can join...but youll never get out...

I lost my job and was unable to keep paying for the membership, i let them know prior to my next month November and they still have not cancelled my membership and they keep trying to charge me for November & December and i haven’t been there since September!!!!I have reached out numerous of times. They just want your money they don’t want to help you.DO NOT SIGN UP FOR THE MEMBERSHIP THEY WILL NOT LET YOU OUT!!

I enjoyed my I LOVE Kickboxing experience, six weeks challenge. I appreciated the staffs enthusiasm as well as their patience during my workouts helping me with every move. Everyone carried the same enthusiasm from day to day and made the environment welcoming to be in. The overall workouts were tough in the beginning but became doable in the end, to the point where you wanted to see how far this journey would take you. I lost a lot of body fat during my six weeks and look forward to making these food and exercise practices my lifestyle. //Smith

I Love Kickboxing is a great place to work out! The atmosphere is great, the instructors are super helpful and encouraging, and everyone is just really nice! Amazing workout that keeps you energized and burning calories all day!

Can’t give enough praise to iLoveKickboxing! I wanted to try something that wasn’t the same old gym routine, so I signed up for the trial classes on a whim. After the first day, I became an unlimited member and haven’t looked back! iLoveKickboxing has great, fun routines that work your whole body, and the instructors are amazing and make sure that you get the most out of your workout no matter your fitness level or kickboxing experience. They also have cool merch and other in-studio programs that you can sign up for to keep you on track towards your goals. I would highly recommend iLoveKickboxing to anyone who wants to lose weight, have fun, and feel like a badass all at the same time!

Love this place. The instructors are all very awesome and they studio is amazing.

There is NO OTHER gym like this anywhere! There is SO much energy when you walk in the door! The staff is fabulous and supportive. Ive made several friends and we hold each other accountable! You will not regret giving them a try!

This place is amazing! They are all so helpful and always hold you accountable for your effort! They know when and how to push you! Best workout decision I’ve made!

Ilkb is an amazing class!! So fun and intense at the same time. They help you figure out how to get the best results and push you through the way!! Would recommend this to everyone!!

My husband and I needed to get active. We went to iLoveKickboxing for a trial class and left signed up for a year, that’s how much we loved it! We love that it’s a great full body workout and we can do it together. The instructors know us on a first name basis and push us to give that 5% extra everyday. They are the absolute BEST!

6 week challenge free with a twist, but they wont tell you that, even if you ask before you come. And Im seriously offended.I was invited for the Free 6 week challenge and a member of the staff call me to confirm my appointment the day before. I flat out asked her what to expect before I got there, I dont want any surprises and if there were any costs associated to this experience. The associate said no, that I would be watching a class and it is the consultation. So I agreed to confirm my appointment. Once we were finished with my consultation, I was told that I was required to pay a $499 deposit. HOWEVER... he felt the membership may work better for me, BECAUSE... if I signed up today... membership would only be a deposit of... $$ instead of... $$$ AND, I still get the six week challenge stuff. Oh... and I did not get to see a class.So paying monthly for an entire year and never being refunded that money, just my tiny deposit, despite my commitment, whatever that may be. When I can pay a $499 deposit and workout for 6 weeks then get a refund? Huh...Wow... does that really work on people?

Military should be aware that this place has refused to cancel a membership for someone who was injured onsite and all they asked for was to cancel their membership be cause the injury was severe. They were provided all documentation and claimed it was because it was sent to the wrong email address. BUYER BEWARE

I signed up for the 3 trial classes almost 2 months ago just to try something new. I honestly had no intentions of signing up and making this a weekly program. However, the minute I walked in the door, I felt welcomed. The staff is absolutely wonderful because they work with you and push you to be the best you on top of just becoming people you want to talk to and be around weekly. I came back for my second trial and signed up to be a member. Going to the gym makes me uncomfortable, which doesnt motivate me to go back. However, ILKB makes me feel so comfortable, and, even though I leave sore, Im always so excited to go back. I highly recommend signing up if you want something that challenges you to be the absolute best you.

In working out, I have struggled in so many ways. Constant fluctuations in weight and confidence. When I moved here in March and started working out regularly here 2-3 days a week, I have consistently maintained steady and healthy weightloss and growth in my self-esteem. I am down an additional 4 pant sizes and have made some of the best friends in both the staff and the members.

ILKB did the impossible -- made me fall in love with coming to the gym. The instructors care about everyone as individuals. They remember and promote our personal goals. They ask us about our goals outside of the gym. I appreciate the diversity and the friendliness. The locker room is always clean and everyone encourages each other.

I am a terribly uncoordinated person and thought I could never do kickboxing. I am not saying I am great at it, but I survive each hour long class and feel better for doing so. The instructors are excited and know people by name. The music is great, and there are a ton of class times available.

I freaking love this place. Every workout is different and challenging. Both the staff and my fellow classmates are friendly. They remember your name and make you feel like family. Its very motivational and a great stress reliever. I look forward to coming to class.

I absolutely love ILKB. There isn’t one thing that I don’t like. The instructors are amazing and work you hard. The class is fun and full of energy. Kickboxing is a great stress reliever. And even the other members are great in helping be your support team. Expect a great workout that will leave you physically and mentally ready to take on life’s challenges.

ILKB Newport News is a great place. I enjoy going for the challenging workout and to hit the bag. Hitting the bag is a great stress reliever. The instructors are always pumped up and energetic. They continually encourage you to perform throughout the class session. They make sure to greet you when you arrive and they thank you when you leave. They seem to remember names, at least they remembered mine. I highly recommend going to either work toward goals or just to relieve some stress.

Dont just blindly sign up at your first class. Do your research. Dont get trapped in a contract. Currently trying to cancel my membership because of the high travel demands of my job, but their silly cancellation rules wont let me. I would have never signed up if I knew it would be this hard to get out of it when I really need to. The classes and instructors are great, but this process is making me really second guess this company.

After the Groupon for 10 classes, I decided to make the commitment to pay for a full year. I thoroughly enjoy these workouts, and love that I build up such a sweat, getting a fun and energizing workout in just an hour of working out. This style of workout really suits my personality as someone who needs a bit more structure and open availability of classes than a standard gym membership. As a roller derby skater of almost 8 years, this is the only thing that comes close to feeling as exciting, addictive, and giving me a constructive area to take out my aggression. I definitely suggest anyone give it a try.

ILKB is amazing! I signed up for a year membership after my first class. The staff is motivating, friendly, and energetic. They dont make you feel bad if you cant keep up. The workout is one of the best I have ever had and its always different each day.

Trying to cancel after moving is like having teeth pulled. I called and asked where to mail my New lease and D hung up on me. I call back and no one will answer the phone. I am still going to send paperwork certified/return receipt and notify my bank. I enjoyed the class at first but once you sign contract you get no help from instructors and you learn nothing new.

The staff was extremely friendly and energetic. I usually get nervous in new environments but they made me feel comfortable. The first 15 minutes are the worst but thats because Im not in as good of a shape I thought I was. But its a great class to change up your exercise routine. Be prepared to SWEAT!

This gym is entirely inconsistent with enforcing their policies and absolutely not worth the money. The instructors are also inconsistent and the front desk loses paperwork.

Just started the first week of March. Everyone is so energetic and super friendly (staff and people working out)! Ive always wanted to learn kickboxing; what better way to learn the sport and get in shape doing so!! Im really excited to see what the next few months have in store for me!!

Awesome! Great workout that is challenging and fun! Instructors are amazing and there to help you when you need it. I highly recommend ILKB. Great stress relief and workout all in one.

This place really is cool because they really drain you (which is great because it helps you lose weight and build endurance) and the energy is literally always exciting in this environment. Try them out!

Llkb is a great place to work out. The staff keeps you motivated and you have a lot of fun too. Its almost doesnt feel like you are working out......almost

I signed up for a seven month contract, classes are intense, and a great workout, but unfortunately sometimes life changes for some medically, and physically, so I inquired about cancelling my contract. Let me tell you folks, its impossible. No one will get back to you, you can email, and email, and email like the instructors tell you to do, and no one will return your emails to attempt to cancel. So you will be stuck paying $150 a month until your contact ends. Im pretty sure all of the emails go to a black hole, and actually never even get looked at. Yet they are super enthusiastic when they tell you, youre family here, we will help you, we do anything for our members well being, except entertaining the idea that you might need to cancel. So, with that being said, please be cautious. No, Im not a petty person, I legitimately need to cancel, and I havent even gotten a response.

Same situation C.A. had. I signed up for this so called FREE 6-week challenge. I scheduled an appointment to meet and discuss the 6-week challenge. However, when I got there they told me I have to pay ~$500 up front that they will return when I finish the challenge (yah right 🙄). If you dont like this option, well, they have another option for you, you can become a member and pay them weekly membership fee and then they will give you the 6-week challenge for free. Extremely disappointed with this fitness center.

Ilkb is great! The classes push you to do more than you thought you could. The instructors are exciting and supportive. They help push you when you feel like giving up. The wide variety of class times make it easy for anyone to come in on their own time. If youre a member, you can come to as many classes as you like. It is definitely worth doing the trial and giving ilkb a shot.

I absolutely love coming here!!!! Im not a very athletic person and the staff here has really motivated me to keep coming back they are very understanding and energetic i highly recommend!!!!

My experience at ILKB has been amazing. Great staff, great energy, great members, great workout! Any time I slow down and feel like I cant do as much, there is always someone telling me come on, I know you can do this, AND THEYRE RIGHT! (This is any aspect; workout, personal obsticles, or getting my butt in the door). I would not be getting the results I am without the energy and encouragement I get from this entire community.

ILoveKickboxing is the most amazing place. The staff are so awesome and motivating and the workout is always different and challenging . Its honestly the highlight of my day. I am so addicted to this place I want to come everyday. I finally found a workout that I love. I cant recommend it enough!!!kris buchanan

Amazing staff and workouts! Clean gym! Sense of belonging and community. Everyone is supportive.

Not military friendly. I was told I could cancel if I received orders and if there is not a ilovekickboxing within 50 miles from me. Well I got orders, canceled my membership (no facility within 50 miles), but yet have continued to be charged for the last three months. I have called several times in the last three months. No one will call me back to address this problem. This place is awful. I would not recommend to anyone.

I Love Kickboxing at the Chesapeake Location!! The staff has been phenomenal and I love the workouts :) I feel so energized afterward and I cant wait to see all the results Im going to achieve!!

ILKB is awesome, the energy level just keeps you going! If your looking for a place that pushes to do your best working out this is the place to do it!

Great place to workout. The instructors are high energy and keep you motivated. They also check in with you by calling or texting.

Words cant describe how much I love it!! You have to experience it for yourself!!However even though the immediate staff is amazing, the managers are extremely hard to get in contact with when facing an issue with your account. I advise to not sign up for the year contract without actually reading it word for word. Management does not truly care for the members well being. I was told verbatim maybe you should manage your finances a bit better instead of, of course I can help you!! Pleas let set up a time we can go over this situation in a more professional manner. The instructors are all amazing and will help out as much as needed but there is only so much they can do when the management team is out of reach.

I love it! Best workout ever! Great instructors super high energy

All you need for local living. Been here for years and the recent upgrades helped match the surrounding area. Good food and decent shopping

Ilovekickboxing newport news! such a fun place to go and get fit!! i love how when i walk through the door, i’m greeted by so many people!! :) it gives me that pre-energy before my warmup! i’m not afraid to make mistakes while punching those bags, because i know someone will step in to help get me back on the right path!

Has a good variety of stores. Offers parallel parking in front of stores, as well as the parking lot. Traffic light can take awhile to get out of the shopping center.

ILKB - In addition to working on my core I also want o tone my body. So far each kickboxing class works my whole body and I find that very helpful for my overall goal.

I successfully completed the six week challenge. You have several contractual requirements like checking in on face book, coming at least 3 times a week (but verbally they tell you no more than 3 times), writing this review and putting up 500 bucks that they say you will get back if you meet the challenge and requirements . For the challenge, Emily gave me the choice of losing 25lbs or 6% body fat. I asked a bunch of questions to try and determine which I should choose and to determine if I can really obligate myself to do this. Sounded like I should go with the body fat. Okay, great, right? As time went by I found out she pretty much told me anything I needed to hear to get me to sign up. One big thing was telling me its okay to bring my 7 and 10 year old if I cannot get a sitter and they can sit off to the side and out of the way. If bringing my kids were not an option, then that was a deal breaker and I couldnt sign up. The second week one of the ladies made it very clear they were not allowed. At the end of week 4, I asked for a copy of my contract so I could make sure I met all the requirements by the end. Apparently Emily never checked the box for the challenge goal (that was the 25lbs or 6%). By the way, at this point, Emily no longer works there. Its is at this point that I was told that if my bmi was above 28, it would be the 25lb goal I would have to go with. No one mentioned this and even though I see now it is in the fine print of the contract, I should have never been given the choice and NO ONE measured my BMI. This should have been done both before I signed up and at the very beginning of the challenge when you do your first weigh in. Fast forward 2 weeks to the end of the 6 weeks. I worked off 7.7% body fat and turns out I was a fraction of a pound shy of the 25lb goal so I blasted past the 6% goal and just about met the second one too. I have tried numerous times to contact the Kristina (I was told she was the manager or owner). Ive sent messages to her FB ILKB profile, I was given an email and Ive contacted the guy I was working with several times on contacting her any other way. Nothing!I give it one star because communication seems to have been a challenge throughout. This review is the last obligation before I can get my money back.Now as far as the actual class content and all of the instructors I had, I would give it 5 stars. Each instructor Ive had was phenomenal: high energy, encouraging, always positive and willing to take the time to break down the moves to ensure proper form. The class was tough and yet a ton of fun. It was unfortunate for me that over the 6 weeks I learned that due to the location, this was just not sustainable.If I can just talk to someone about my situation maybe my rating will change. Perhaps someone will return my emails or messages. I held off giving this review because I really did like the classes and the instructors and wanted to keep it positive. No communication and the many inconsistencies Ive experienced(several were not mentioned here) does not make me want to recommend them.

I’ve really been struggling to keep a workout routine and I just get bored of things so easily. This place, however, is amazing! The staff is always helpful and nice. Each class is a little different so I’m always learning something new. And ohhh myyy goodness, the workouts are simply amazing for just one hour of your time. When I gym I normally go two hours with one hour as my bare minimum. I wander around from cardio to the different weights and never really know if I’m getting the correct amount of any workout in. It gets pretty discouraging and I always fall off. After just the first day, just one hour at this place, my body was more sore than I can ever remember it being after a workout. It was an ALL over body sore and I loved it. It has been simply amazing so far and I am so excited to see what this place holds for me. It’s effective and so much fun. I’m so happy I found this place.

Recently renovated shopping center with great selection of stores. Azzuri pizza a must stop here for great authentic Italian food.

I have a great time every time i come here. The staff are amazing and really work with you. #purplegloves

I love it. Its a great stress relief and a great workout.

Best place to go and exercise and have fun.

Wont be going back! They try and convince you day 1 to sign a 12 month, $125 a month contract. Worth the groupon price and thats about It! And if you sign up a friend, its a free month... after your contract is over. Dont sign!

Theres plenty of shops more along groceries and restaurants with a cleaners, hot yoga studio, and more.

Overpriced overblown, you’ll be pressured into a contract that’s 180 monthly. AVOID!!

The renovations and making this shopping center look much more modern and beautiful.

Bought the Groupon for 10 classes, went to my first class and it was actually pretty fun but on the first day, they try to sell you on a pretty expensive year long membership which is uncomfortable because obviously if it’s my first class, Im not necessarily ready to make that type of financial commitment or sure if I like it yet.

I bought the Groupon and the next day I was in the area of the studio so I stopped by to schedule my classes. This was the middle of the day during on a weekday, the class was so packed there was no one at the front desk to help customers. After standing there for about 2 mins a woman gets up off the mat and comes to help me. Great lets do this, not so much. She proceded to tell me how since I didnt go through there company website she would have to talk to me and create a profile for me. Ok I say I can do that. She then tells me how she cant help me because she is in the middle of this class. She says shell call me to set up this profile. I give her my information and wait for the call... its been 3 weeks no call, no profile, I cant start my classes I paid for. After seeing how full the classes are I dont even know if Ill be able to do it because my work schedule comes out late and rotates in no real order so I doubt Ill be able to schedule these far enough in advance to even attend.

I used to live in California and a girlfriend of mine did kickboxing. She was in killer shape and always talked about how great she felt. When ILKB opened in our area, I was excited to give it a try. I purchased a 3 day pass, which included the cost of the gloves ($50 savings).The first class I attended was challenging and fun. I figured I would come back to the next two classes and make a decision to join. As soon as I mentioned I was interested in joining, I was cornered and pressured into joining after the first class. I decided to join for a year. I had a little buyers remorse spending that much money on myself. But, I decided to make the most of my membership. ILKB always has a fitness challenge with incentives- thisbis very motivating! This particular location also had monthly events to bring together the members and staff- another fun bonus. Each instructor has their own flavor and style, so I enjoyed each class because I knew I wasnt getting the same stale workout.I had some health stuff come up a few months after I joined and missed over a month of classes. One of the employees checked up on me and encouraged me to come back to class. This made me love ILKB even more! After I returned, a short time later, I discovered I was expecting. I decided to continue my workouts. I started to have pregnancy complications and my doc told me, no more kickboxing for the duration of my pregnancy. Prior to my attempt to cancel my membership, per doctors orders- my experience with ILKB was great!Once I tried to to cancel my membership, it was a totally different experience: My initial doctors note with the letterhead, doctors signature and office contact was not good enough. It wasnt until 2 weeks after turning in my doctors note- that I was informed it was insufficient and Id have to get my doctor complete ILKBs own doctor form.Long story short: since the middle of July, Ive made several attempts to cancel my membership. 2 doctors notes, emails to the cancellation department, at least a dozen phone calls to the manager and I even reached out to the BBB, to which they replied the business ignored their attempts.I took away 3 stars because it should not be this difficult to cancel a membership, anywhere! ***Take it for me- cancelling a membership is almost impossible- even with doctors notes*** the process of cancellation is a bit shady. I finally got my financial institution involved and they were also surprised with all my proof that the company would continue to charge my account each month and not honor my cancellation.I know this is a L-O-N-G review but I didnt want to paint an injust picture of this establishment. As I mentioned before, I did like ILKB and had no intention of cancelling- but life happens!If you decide to join, youre going to be happily sore and be in an environment where people are rooting for you to succeed. Just make sure you are prepared to honor your commitment at any costs- cancellation is not an option, or by any means, easy!

Havent been in 3 months, been very sick. No one call or anything to see how Im doing, but every month they dont forget to get that money ☹️

The shopping center is located right across from Christopher Newport University and has recently been adding to the food choices available there, I guess to cater to the nearby neighborhood and students. For breakfast/brunch, they have a small restaurant called Byrds as well as Chick-Fil-A and Dunkin Donuts and for all other meals, they have a Chinese restaurant, Peking, all you can eat sushi, OMG Sushi, Firehouse Subs and an Italian restaurant called Azzuris. After you get nice and fat from those, you can go to the hot yoga or the kickboxing place in the shopping center. After you feel good and fit, you can then stop by the ABC store and get some liquor followed up by Food Lion for the chasers. Even better, once your liver starts to corrode, you can pick up your medicine from the longstanding Hidenwood Pharmacy. Finally, when the medicine costs start to bankrupt you, you can start shopping at the dollar store as well. There are other places for cell phones, laundry, barber shop, nails and maybe some more, but I dont frequent those places as much as the ones I have explicitly mentioned. All around, it used to be a dump, honest dump, would never go. But in the past couple years, it has really redesigned itself into a shopping center that caters to many needs.

Awsome team and coaches!! It was a stress relief

The instructors were very friendly and welcoming. It was a blast!

Fun, energetic, worth it plus you get FREE gloves!!!

If you want a great manicure and or pedicure this is the best

Awesome instructors and great atmosphere! Such a good workout!!!!

Clean... convenient and plenty of parking

Well lit at night, plenty of variety, ample parking.

Always busy

This shopping center has all i need on one convient place.

Great variety of shopping and places to eat!

Its very convenient.

Great stores for the entire family!

Wouldnt recommend to anyone who wants to get in shape long term.

Convenient to home and CNU.