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Cell Phone Zone - Newport News Phone Tablet Computer Repairs and More
12638 Jefferson Ave #25, Newport News, VA 23602, United States
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Cell Phone Zone - Newport News Phone Tablet Computer Repairs and More

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Ro
Review №1

Broke screen on phone on a Wednesday eve. Searched for repair shop early Thursday morning and found Cell Phone Zone. I was at their door by 9:10. Had phone back and working perfectly at 10:30! OMG. I was expecting 3 or 4 days! Good price. Polite attendant. I could not be happier. 5+ stars.

Je
Review №2

We are an elderly couple who reside in a rural area of the state and my wifes cell phone needed the battery replaced. I tried several places asking if we could ship it in and have it replaced but no one wanted to help us. I finally contacted The Cell Phone Zone and they were more than ready to help us and my wife had her phone back in 4 days all fixed and working. Thankfully there are still merchants around who value customer service above all else who help the ones who need help. So polite and courteous as well, Thank you again CPZ !!

Aa
Review №3

Screen repaired in under an hour. No down time. Great customer service.

Ja
Review №4

I originally thought it was great, but after a week or two, the battery became unstuck from the back and now flops around inside. It makes wireless charging difficult if not impossible without putting a weight on the phone to actually get the connection to happen. The back of my case was barely glued on, not exactly a plus there. And to top it all off, the battery they gave me drops substantially below 80% charge doing nothing more than sitting in my pocket for a few hours. Now, as a systems administrator, I know Linux, or any other OS has background processes that can drain the battery. However, over the last few months, while installing nothing new, or generally using nothing but the most basic apps, somehow, my battery goes to well below 80% on a supposedly new battery, while sitting in my pocket. 8 hours of standby is basically 25% of the battery. When new, the same apps and settings used about 4%. I suspect I either got a dud battery, or I was cheated.

Pe
Review №5

Cell phone zone was very helpful and professional . I will definitely recommendCell phone zone to my friends. They repairMy phone for a reasonable price. I brought itBack something was not right with it . He tookIt told me 1 hour . I came back the phone is perfect!!!

Sa
Review №6

Great service! Fast! Super fast!! And economical! They fixed my cracked iPhone, my cracked Samsung phone, and a tablet in no time! They are who you need if your electronics are jacked up. My stuff looks brand new!!!

Al
Review №7

They worked the problem with my phone and solved it. Fair priced and very helpful.

Mi
Review №8

These guys are awesome! A couple of years ago someone at Verizon recommended them to me to fix my phone. They fixed it quickly at a very fair price. Since then, the small company that I manage utilizes them to fix all of our phones and iPads with issues like cracked screens and warn out batteries. They are always very professional, fixed the issue quickly and charged a very fair price.Along the way, I noticed that they also repair computers so I brought in a laptop with issues and they fixed that just as easily.This week our main server for our company crashed so I turned to them again. They quickly figured out the issue, provided a workaround solution and saved all of our data. Amazing!

Br
Review №9

I would give this place 0 stars if I could, the I paid $200 to get my front and back screen fixed. I had to buy AirPods because they messed my speaker up and no one could hear my me talking just static! The day after my phone over heated and cracked! No, I did not drop it. A few days after that I started seeing blue and black ink spots on the screen and now the whole screen is inverted. So thank you for wasting my time and my money now I have to buy a new phone when yall should be replacing this mess! $500+

Br
Review №10

Excellent and fast service! My son knocked my phone out of my hand and the screen broke. With the phone being new (pixel 5), I was happiy and surprised they could get the part in the very next day and fix it. Very polite and all around great customer service. 10/10 recommend!!

Ni
Review №11

Affordable and fast. 30min service for a new IPhone X screen.

Pa
Review №12

I had my iPhone Xs screen replaced around 12PM on Saturday. They also installed a screen protector and I put the phone directly into my Otter Box case. I hardly used the phone the rest of the day and it mostly sat on a table. Around 9PM I got home from dinner and there are massive cracks on the screen.Immediately I contact the business and they indicate they are not responsible but I could bring it to see what they could do for me. They offered me the employee discount to replace the screen again.Its unbelievable to me that a screen could last only 9 hours. I will absolutely take my business elsewhere and pay full price for better service. Either the product they use was poor or the installation was subpar.The service they offer is very quick but not worth a slight discount from other stores. I highly encourage you to read through all the 1 star reviews on a variety of websites and take them very seriously.IN RESPONSE TO OWNERS COMMENTOf course the owner has taken the stance that I did something to damage the phone. However, the owner seems to ignore the phone was in an Otter Box which protects the corner they mentioned. It would be impossible to hit the corner.As I told you in the store, I appreciate that employee discount but I will be taking my business elsewhere.

Ta
Review №13

They are quick and friendly. Excellent place to go

Ro
Review №14

Great price, great speed. Best place in Hampton to get a screen fixed unless you want just glass.

An
Review №15

Phenomenal service! These guys are absolute professionals. I brought my Galaxy S9 in with a cracked screen and they fixed it in AN HOUR! Im simply amazed. The cost is absolutely competitive and so worth it. It you have ANY phone issues, I absolutely recommend these guys. The business is conveniently located and they take extra measures to sterilize your phone and prevent any spread of COVID-19 by rigidly adhering to ALL CDC guidelines. Phones and electronics and sterilized via UV light prior to work. I will absolutely use this place for any and all cell phone or tech repairs.

El
Review №16

Fast easy 1hr turn around affordable.. Definitely recommend

Ph
Review №17

Excellent timely service. Stood by his product and warranties. We will definitely use them again if we need it!

Ch
Review №18

They were able to fix my nephew hp within a week and the screen was messed up really bad. Still working like new.

Mo
Review №19

Great service, my phone was still having issues after the first time but they bent over backwards to ensure customer satisfaction and even threw in a free phone case and protector screen!!!

Mo
Review №20

DO NOT GO TO THIS PLACE IF YOU WANT RELIABLE SERVICEIn September I paid $212 to get my surface pro 3 screen replaced due to a crack. The frame around the crack was chipped, NOT BENT. They took 2 days to fix the screen. I put my tablet into a $60 hard case immediately after as I wasn’t about to use it for a few weeks. A week later I opened my tablet and noticed a small crack on the bottom corner. I examined it and noticed that the corner has scratch marks (from tools) and the frame was bent out.  I took the tablet back to the store and was told that another $200 would be charged to fix it. The tech admitted to the scratch marks on the bottom corner, from bending the frame to place the screen in. He admitted that he bent the frame, pushed the screen in and didn’t bend the screen back. The gap is visibly and you can even see the adhesive used to place the new screen in.  He admitted to messing up but wants to charge me full price to fix it.  I asked if he would fix it for cost of the new screen and he refused even after admitting that he bent the corner.

Mi
Review №21

They are awesome. Fixed the iPad charging port on my sons ipad fast. Prevented a break down at home!

Se
Review №22

I really like cell phone zone, I had my phone cleaned and my microphone fixed and the service there was great and price was good

He
Review №23

They were very professional and my phone was repaired quickly. Thank you!!!

Sa
Review №24

Fair place to buy and sell phones

La
Review №25

The staff is extremely knowledgeable, professional, and most helpful. They go above and beyond to deliver exceptional service. Prices are very fair, and there is no pressure. This business stands out, built on the traditional model of growing success by doing the right thing for every customer, every time; a truly rare value today, especially in the tech/retail/service space. They have earned my trust, and I confidently give this strong recommendation to visit the team at Cell Phone Zone.

Ty
Review №26

Very helpful and convenient. They were able to replace my battery on my iPhone 6+ within 40 minutes, despite having a cracked screen (which they kept intact). Batteries and Bulbs Plus wouldnt even touch my phone due to my cracked screen.They were also able to provide me with a store brand 6 foot charging cable for a great price!Theyre polite, courteous, and very intelligent. I highly recommend everyone reading this review choose Cell Phone Zone Denbigh as their number one choice in cell phone repair!

Ru
Review №27

5 stars all the way! Been there twice. First time cracked glass screen on iPhone. Second time was for screen totally black and not functioning on iPhone. Both visits fixed within 15 minutes and at very reasonable prices. A hero to my daughter again! Cancelling the insurance on my IPhone. Cheaper than dealing with the deductible!! Highly recommended!

Ri
Review №28

Excellent and fast service. Great price. I am a happy customer. My phone now works great!

Br
Review №29

Cannot express how quick and convienient this was. Just did a walk in and I left within 30 minutes. My back has never felt to relieved and my bank account feels even better with such a low price!Seriously, go here for your back alignment, super quick and very gentle, there was very little pain with the whole procedure! Thanks Dr. Stern!

Ri
Review №30

Very quick and affordable, highly recommend them.

Ma
Review №31

Thank you for fix my Apple Watch screen!! It is working perfect! Nice job

C
Review №32

This place is awesome. You break it and they will fix it. Thats not only reason why I gave them five stars. On top of their excellent repair service they also offer great customer service. I was able to call during business hours and get updates fairly quickly. They offer quick service to those who are repeat customers. Being at a leased location than at a kiosk in the mall that can up and disappear overnight, you can trust they will be there when you need them. Their prices are often lower than most or right at average. I have had iPads, tablets and phones fixed here and have never been disappointed. They warranty their work and I have seen it first hand. A screen was fixed and had a malfunction. I took it back and they fixed it under a half hour. Go here and only here to get your items fixed. I recommend them to everyone I meet.

Ka
Review №33

The customer service here is great! They are very friendly and knowledgeable. I’ll definitely come here if ever my phone gets broken again!

Ka
Review №34

These guys really know what theyre doing and wont screw you over. I got help from ed who was super knowledgeable. I got my s6 active screen replaced which isnt a usual phone to bring in. Brought my own purchased new screen, he had it done in less than an hour. Cant even tell. Like new.

Ku
Review №35

Always extremely helpful and fast!

Mi
Review №36

It was a great experience. They were fast and affordable!!!! Recommend this to anyone

Ad
Review №37

Great customer service. Best prices in the city . My phone looks good as brand new . 10/10 recommend !

ka
Review №38

Ok I recommend y’all not go here because they fixed my phone, but then broke the screen by making it flash and then they going try to tell me I have to pay to get what they broke replaced yeah I’m ok I’m not going here again and I will recommend tech solutions to y’all it’s better

Pe
Review №39

Staff is incredible. They could have easily tried to rip me off by doing extra work to an already broken phone, but they were honest. I will always remember that especially when everyone is out to get a quick buck. I wish I could recommend more stars!

Review №40

Thank you guys so much for fixing my phone. All my data is there and my replacement screen is working absolutely perfectly. Five star performance! Thank you so much once again.

De
Review №41

Great customer service, very efficient and courteous. Fixed 2 phone cracks in less than an hour!!! Priced reasonably, I could find a lower price in town!!!!!

Mo
Review №42

I have cracked my phone screen multiple times and had water damage and each time these guys have fixed it within just a few hours. They are extremely friendly and helpful- never asking for too much money (even fixing my phone for free once). I highly recommend this place to get your phone, tablet or laptop fixed.

Am
Review №43

Fast service and low low prices! Excellent knowledgeabilty about all my devices. I was very satisfied. The young tech who helped me was awesome!

Ca
Review №44

Reasonably priced and very friendly. My computer is working like new after having a virus removed. I am very pleased!

Ka
Review №45

They were fast, polite, and effective. In addition to my iPhone6 plus looking new again, they had great customer service and more than fair pricing.... Highly recommended.

Br
Review №46

Very professional staff. They are very friendly and go the extra mile for their customers. Quality repairs in a very timely fashion. I wont take my phone anywhere else for repairs but here. I highly recommend this location for all of your cellular and other electronic repair and accessory needs.

Ve
Review №47

The employees here were very knowledgeable about my laptop, I went to them to replace a cracked screen on my laptop. The turnaround period was 2-3 days. Price was decent and appropriate for the work completed! Will defiantly visit them again if I have any cracked screen issues

wu
Review №48

Great place, i took my iphone 6 plus to this place to get my home button tightened and my charger port fixed. it took them 5 minutes to do it all, great place

Bi
Review №49

This place is awesome, they helped me out so much. They tried something new that fixed my phone instantly and didnt cost too much. I recommend this place to everyone in need of an affordable cell phone fix.

Ja
Review №50

Walked in 2 hours before close and the young man behind the counter, Ben, jumped to help me get my screen replaced right away. He told me it would take an hour and I showed up a bit less than an hour later to see him working on my phone and saying it would only be 5 more minutes.Totally happy with this place and really glad I didnt go wait in line somewhere else, this is my go to place from now on!

La
Review №51

Excellent service. Eliud was great and went above and beyond. Very knowledgeable. Highly recommend.

Sc
Review №52

Dropped my S-6 in the Chesapeake and now it works. Charged me less than originally quoted and done faster than they said it might take. Kareem was friendly and informative. Great experience.

jo
Review №53

Went in to get my phone screen replaced, it was done in a quick and professional manner. Ask for Hasan, very friendly and helpful!I highly recommend Cell Phone Zone in Denbigh!Thank you so much!

Ka
Review №54

This place has a very good costumer service. The person was very knowledgeable. He fixed my Iphone 6+ very fast. I recommend this place and I would go back.

Ha
Review №55

Been here a few times due to my family being clumsy with their electronics. Was able to drop my devices off and pick them up same day!Awesome.HIGHLY RECOMMENDED.

Tr
Review №56

I went in to this cell phone zone expecting to pay for a charging port repair. The staff was knowledgable and above all honest. My port only needed to be cleaned. They were up front and saved me $45. If you need a repair I highly recommend this establishment

ca
Review №57

Love this place . Always great service.

Na
Review №58

Oh my god! Been putting off fixing a cracked screen forever, it got worse and worse. One night i leave work and find it odd I cant turn on my phone, i was just on it a few hours ago! Next day still no phone. I am using work phone to call the numbers i know to get numbers i need. I am freaking i am gonna lose all the pictures of my son and Verizon is gonna screw me once again. So i decided to go to cell phone zone! Long story short-I walk in, a gentleman is working on a piece... He stops greets me and i explained my situation. He types everything in, gives me a price that was TOTALLY under what I had imagined, especially with my super damaged screen! He said it would be ready in less than TWO hours!! And it was! He was super informative, pleasant, and really just spoke to me like a human being and not just a dollar amount!SHOUT OUT TO MOHAMMED S. !YOU ARE A SUPER HERO!MO-HAM-PHO-CALM! cause he gave me phone calm!!On tuesday, my phone stopped recognizing my touch, went back in. He recognized me and fixed it!! FOR FREE!! Love this man!! Hopefully wont have to see him for business reasons, but would still love to give him a hug and high five!!Woooooooooooooooooo Mohammed

Jo
Review №59

Excellent service that was efficient, clear, and affordable! Don’t go anywhere else if you need the screen on your Apple Watch, iPad, iPhone, etc. fixed!

El
Review №60

Fast, super friendly service!! I’d recommend this place to anyone who needs a screen repair at an affordable price!

Da
Review №61

They were awesome they could have done more work to my phone and it didnt need it so they just clean the speaker and it worked awesome thanks guys youre the best

Be
Review №62

Awesome service.... they fixed my phone super fast!

De
Review №63

Very fast, Cheap, and good customer service.I had tried going to Batteries Plus, right next to it to get my iPhone 6 screeen fixed. All they did was shake my phone and said they couldnt fixed it because there was something wrong with inside my phone. Didnt even diagnosed it. I had went to Cell Phone Zone, he checked it and said 40 mins itll be ready. There was nothing wrong with it but just the screen. It was done exactly within 40 minutes.

Ca
Review №64

Repaired my phone in minutes! Employees were very nice and professional.

Ra
Review №65

Very reasonable pricing with a great Service

BR
Review №66

Very satisfied with the service I received. Fast and reliabl will definitely use for future electronic repairs. Thank you Ed

Di
Review №67

Great service. Friendly, knowledgeable repairman. It only took 1 hour.

Ha
Review №68

After my s7 edge screen shattered I brought it in and they repaired it, but after a week the lcd started having problems. I brought it back in and they fix it the same day at no charge to me. Everyone in the store is very kind and helpful, I will definitely be coming back if I ever need another device worked on. Thanks Cell Phone Zone!

Je
Review №69

Prices are very competitive and these folks really do believe in customer service. Very pleased with my experience there.

Pa
Review №70

Positive professional customer service. Fast and accurate results. Highly recommend this team. Prices reasonable.

Ka
Review №71

The staff is very knowledgeable and very kind. I received same day service to repair the broken glass on my iPad Air2. The price was reasonable, the workmanship is perfect and my iPad looks and works like new. I highly recommend them!

Ca
Review №72

Very Fast and Very Friendly. We are from out of town and they fixed a off brand tablet in nothing flat. We would definitely come back. We told the family we are staying with, they will be visiting with a broken tablet soon!! Thank again.

Ch
Review №73

This place was absolutely wonderful. They have the best customer service that I have experienced in Hampton Roads. When I came in I was stressed about my phone. Hasan assured me that he would be able to help me. Hasan took no time at all to fix my phone. Hasan was absolutely great. The prices are the most reasonable that I have found. If you are experiencing issues with your phone, please check these guys out first. Trust me your wallets will thank you.

Jo
Review №74

Brought my phone in for water damage. They did a great job of fixing this for me. And the price is very reasonable considering what I would have to pay for a new phone.

Vi
Review №75

Awesome service. Go to place for device repair.

ma
Review №76

The guy who helped me, fixed my phone within an hour, and he gave me a really good price....they do good work, i recommend it.

Co
Review №77

This place is the greatest. It only took 2 hours for them to fix my screen and it looks better than ever

Ni
Review №78

Ed was very helpful. He was very efficient in figuring out what was wrong with my phone and also fixing it in the same day

Ka
Review №79

I took my Next Book tablet to Cell Phone Zone to be repaired. I had tried other places but they could not work on the Next Book. When I took it in to this store they greeted me and told me they could work on it. Before I had time to sit down they had the back off and were working on it. In a few minutes they had it fixed and it was ready to go. I left without paying an arm or leg for the repair. I would highly this store and the friendly people there.

Mi
Review №80

Great customer service best price fast service I definitely recommend

Le
Review №81

I had the privilege and pleasure working together with Abraham. I had questions. He had solutions. I left very, very happy. 😀

Br
Review №82

Fixed my phone screen fast and at a reasonable price!

An
Review №83

Im from TN and my s4 got soaked at the ocean. And att did nothing I found this place and they fixed it in 30 mins or less. And were very nice. Highly recommended

Ya
Review №84

Fast Service - They are professional & know what they are doing.Prices are very reasonable - I will definitely refer them to anyone who wants to gettheir phone repaired.

Ke
Review №85

They have the best prices and best customer service! Fast and Efficent!

Zi
Review №86

I went to repair my iphone 5s and the guy who received my phone was very professional, It took him 10 minutes to repair my phone, very satisfied

Er
Review №87

They are awesome, they fix my phone couple of times in reasonable price and fast .i really recommend Cell phone zone .

Ma
Review №88

Great customer service !!! Go see Ed ! Very fast work, and great deals . If I ever have a problem with my phone I will go there without a doubt .

Jo
Review №89

Very friendly, affordable and fast service. Highly recommend.

Da
Review №90

Excellent work on my Samsung S5.

DA
Review №91

It was quick, easy and affordable. I am very pleased with the service here

Ja
Review №92

The getleman name Hasan was awesome very knowledgeable about product.Great customer service and very pleasant.

Tr
Review №93

Took my laptop in to replace a damaged cover and LCD screen and it is like new again. Id definitely recommend to anyone needing repairs.

Ta
Review №94

The man at the store is extremely kind and Ive always had my phone back in less than an hour. I will never go anywhere else.

da
Review №95

Great staff. Very knowledgeable and they do great work

Ce
Review №96

I think cell phone zone has magic here.I mean it - Verizon store referred them here.And Im in and out 15 minutesMy phone was water damaged and they fix my portAwesome

SU
Review №97

Very nice ppl on here very fast and friendly great service hughly recommend

Su
Review №98

First, the gentleman that picked up the phone, I believe his name is Ed or Zed, was very rough when I asked prices via the phone. Also the work area is a mess. The front desk looks real bad. I decided to take my repair to another place where they where more polite.

Ra
Review №99

Always excellent service when I come here. Thank you!

Va
Review №100

They did great job fast didnt have to wait long

Information
24 Photos
100 Comments
4.8 Rating
  • Address:12638 Jefferson Ave #25, Newport News, VA 23602, United States
  • Site:https://cellphonezoneva.com/locations/
  • Phone:+1 757-369-0964
Categories
  • Computer repair service
  • Cell phone accessory store
  • Mobile phone repair shop
  • Electronics store
  • Watch repair service
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:Closed
  • Saturday:10am–7pm
  • Sunday:10am–7pm
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