Try to avoid Lauren Cervantes or even this agency all together. She is incredibly unprofessional and rude to her clients. She took two weeks to get back to me, and not only that, but when she finally did schedule a phone interview- she failed to even call me at all. I ended up calling myself and when I did get a hold of her, she gave me attitude and asked me if I was the one who had time. Doesn’t help that when I mentioned these issues to her manager, she just ignored my complaint. Id be so embarrassed if I were these people, truly pathetic staff.