Excellent customer service. Damaged passenger side blind spot mirror. They fixed it and it looked great. Price went up a bit more than quoted but that was out of their control as dealer raised price on part. Still best price/quote and the work looked fantastic. We did not use insurance but they do contract and bill State Farm and several others. They also did a few extras including touch ups/buffing elsewhere and cleaned the car which was much appreciated. Had work on my other car too about a year ago and was very satisfied as well. Would highly recommend.

The most outstanding service component was their constant communication. I received updates almost daily on my vehicles work completion status. They did excellent work on my Shelby GT500 getting me back in the drivers seat right on time! Hands down, best service experience I have had in the vehicle maintenance/repair industry.

I had warm, friendly and professional service every step of the way. I was very happy with the appearance and cleanliness of my car upon pickup. I will definitely use Service King for my next service need.

These guys are fantastic. Had a very small job for them and they treated us like our job was their top priority and all during the snow storm. Constant communication and finished the vehicle a day early! Highly recommended!

Best place to do collision repair. Timely communication, explained everything very clearly. Gloria is the best staff we’ve ever met in a car service place.

Very nice people and prompt service. They arranged a car rental too

I was really pleased with not only the work that was done, the service provided, the timeliness (we got our car back 2 days early), as well as the communication via text updates that let me know what was happening before I ever wondered. Highly recommend! Drew was awesome!

The staff here are amazing and the do great work.

Scheduled to drop off but when show up on-site they refuse to accept the car and ask to come back later... Non professional and not flexible, will never use again.

Uber RideShare vehicle repair.

Had a great experience here at Service Kings in Newcastle. Setting the initial appointment was quick and easy. The car was finished a week early so that was a plus. Car looks brand new. Would definitely recommend.

Great customer service, update progress daily, work completed ahead of schedule. Highlighly recommended.

Service King kept me informed during the whole processThey did a fantastic job and the employees were courteous and professional

Great work fixing my car! Friendly staff!

Absolutely loved this location! Incredibly kind and knowledgeable, and my car was pristine when it was returned. Our car was also completed early which is always a plus. Thank you so much!!!

Very good service. They communicated all the way, very responsive, cordial, superior quality work. Service was done very quickly and way sooner then I was expecting!

Service King team is friendly and they listened to my concerns. My car went in for repairs from a car accident. I was kept informed daily and anytime I addressed a concern they responded and pointed me in the right direction for answers I needed. My car was ready in a timely manner. Just in time for summer. Thank you.

Had issue with headlights and they fixed it without any cost as part of their in house warranty support.

Very helpful service. Might take a few weeks, but they did outstanding work & it’s managed for well. Great customer service.

I love the text update feature and felt peace of mind the entire time my car was being repaired. The car was very clean and it was vacuumed to my surprise. I highly recommend Service King to all.

I highly recommend Service King in Newcastle, WA. Not only is their work top quality, but their customer service is outstanding! They really care and I completely trust them!

All service went as planned and I was kept up to date

They were so helpful and accommodated my windshield replacement while on the shop for a fender bender. They do good work

Our car was expertly repaired and we are very happy with the service at this shop. From first inspection of damage to the text updates, to the sign out process with time for any questions. We would highly recommend this auto body repair shop.

Amazing experience. Chris and Philip are awesome. They did work on my SUV. Kept me informed at all times. They were easily accessible. I loved this experience!

Quick service and great at keeping you posted and working with your schedule! I wouldn’t think of going anywhere else if I ever get into an unfortunate collision again! Highly recommend the Newcastle location!

Excellent serviceI was skeptical of going to this location because of the extremely negative reviews. Since, it is very conveniently located for me, I decided to give it a try. They had a warm welcome and after asking few questions I decided to give it a try. I have to say that it was one of the best experiences. A big shout out to Deanna and Aurora for making the whole process a breeze. I got updates on the status of my car all along. The rental car transaction was super easy. After I got my car back there was a small problem with the seat belt. I went there and Deanna got it fixed right there. I would recommend this location.

Quick and efficient service. The repairs were done well and they had us back on the road. Repairs were completed quicker than promised which is a nice bonus. I would definitely recommend.

So far so good have a scheduled repair for 2/27/2020.

They took great care of my car. Literally gave me a two week estimate and had it done the same day WOW.

Great service. Fast. Professional

I will never take any of my vehicles anywhere other than Service King. They always have great service, communication, and they get back to me in a very timely manner. Thank you Service King for all your help!

Service King Collision was recommended as one of its Select Service Program providers. Called to schedule an appointment only to be informed that while they are a Select Service Program provider I needed to have an estimate from State Farm and provided no further assistance. State Farm noted this was incorrect. Also, the individual form Service King had significant communication issues. So the repair will go elsewhere, to bad as I try to use local businesses.

I had a car accident in August 2016. Safeco Insurance advised me to take the car to Service King in Newcastle for repairs. Since this was my first experience having to deal with a situation like this, I took their advice, and have regretted it since then. The issues started with Service King being off on their estimated repair dates. They revised the repair dates multiple times, and I got the car back in November, after waiting for months. Once I got the car back, we immediately noticed that something as basic as the climate control was not working. So I took the car back, and they spent more time repairing the climate control. When I got the car back, a few weeks later, the car wouldnt start at all while I was on a customer visit. The towing truck company opened it and found out that Service King had not connected the battery terminals properly, and they just popped off during regular driving. That fixed, a few days later, the flap under the glove box just fell off. I took the car back to Service King. They said that some clips needed to hold it together were missing (which they had obviously forgot to put in). Again, it took weeks to get the parts and I had to make another visit to get them installed. After that, a few days later, I found out that the glove box was not aligning properly - it wouldnt close unless I manually pushed to align it. Again, back to Service King to get that fixed. And then there was a constant rattling sound coming from under the hood. When I took the car to Acura for oil change, they also identified the problem. Back again to Service King, they did their diagnostics and told me that it needed more parts and insurance approval. That took few more weeks, and earlier this morning I dropped off the car for repairs again. And then in the evening I heard back that they missed a part, and would need yet another appointment a week later. On top of all this, they are very slow (even though they are courteous in person) at follow up - I have to call them multiple times and leave messages to even get a response. Please look for another repair center, if you are unfortunate enough to be in an accident.

I called the Service King call center and scheduled my vehicle for repair which I got with no problem. The next day I called this location directly and asked if I could dropped off my vehicle 2 days before my scheduled appointment and told the receptionist I do not need a rental car since I am on a rental car already. When she found out that I am on a rental car already she called the supervisor/manager and this person insisted that I should drop off my vehicle immediately like this same day or first thing tomorrow morning. I explained it to him that it is not possible today since I get off from work late at night but if he wanted tomorrow morning I can but someone has to give me a ride back home and he said they dont do shuttle service. So I said thats okay I will just keep my scheduled appointment that their own call center gave me yesterday....he said I cant do that because I am already in a rental car and if they dont have my vehicle for repair they (Service King) will be paying for it. I explained it to him that the reason I already have a rental car is because the vehicle I schedule for them to repair was recently stolen and was recovered last weekend and I already have a written estimate from my car insurance and my insurance provided me the rental car the same day our vehicle was stolen. This person has very poor communication skills and very rude to customers.

Very disappointing. Very unhelpful. This is the second time I have brought a vehicle to them for an estimate and they have chosen to not help... Will not waste my time returning.

Good experience getting car fixed

Took care of me and my car at a reasonable time and price.

Avoid! Since Kirmac bought this location the quality has gone to hell. There is no quality control. Our cars have been returned to us with missing parts, dirty, sub-quality work to name a few. Even when we bring the cars back to fix these issues they go unresolved.These guys have the upper hand because they are the only collision shop in Newcastle. If you can, Just head to Bellevue and use any of the shops on 130th. They have MUCH better quality control and high standards with less excuses.

Highly recommend - great service!!

Timely, easy process and thorough

Get good service on your car body damage and visit the POST OFFICE right next door..

Bad experience there, would not recommend, took them almost a month to repair my car,plus brunt my paint on my car.very disappointed.

Reception was friendly and helpful.

They do great work

Super fast

Excellent service are very PROFESSIONAL the attention is very first I had very good experience in repairing my car so I give it 5 stars 💥💥💥💥💥

Castummer bad service.