I made an appointment 2 weeks in advance for a diagnosis, a estimate and a return appointment for the repair. When I arrived, they asked for my keys and my phone number so they could call me when they were finished, I said, what was point for a 9am appointment? They said they were busy and they would get to it when they could, maybe tomorrow or the next day. My truck is my bread and butter, I cant afford to leave my truck until you get around to it...i asked WHY DID YOU REQUIRE AN APPOINTMENT IF YOU TREAT YOUR CUSTOMERS LIKE FIRST COME FIRST SERVED? I asked for keys back. I was treated like they could careless about my business .Ive used this company many times in the past, recommended them many times to friends relatives and business associates, but not anymore.

My family has been going there aleast 55 years,,always the best of service,they go above and beyond,take TAKE YOUR CAR HERE!

Browns is the only place I go. Once again, Im a happy customer. Thank you Browns!

My father has been doing business with Browns Transmission for years. I will say that without a doubt they are super fantastic as well as fairly quick. I see now why my dad has been doing business their for years! Thank you again Browns!

They were very caring and made sure that all my problems with my car were fixed and they did a great job

We never like to deal with car repairs. I guess I have to say I’ve been fortunate that although the car repairs I’ve had to deal with of recent have all come at once, my cars have been good to me and still worth fixing. That being said, I have to give Brown’s transmission some serious accolades. I have over 20 years of experience managing people, projects, processes and the like. And I ran my ship with integrity and credibility, therefore I judge any place I do business with with those things in mind. It’s unfortunate, but most companies will talk quality, fairness, and integrity, but when it comes right down to it, few walk the walk on a consistent basis. These guys definitely walk the walk. I’m not saying it’s cheap. When it comes to quality, you get what you pay for. But it is definitely fair and nowhere near overpriced. I am fairly knowledgeable about car issues but there have been a couple issues that I have known nothing about the issues I was having, but because of the things Brown’s fixed/repaired that I did know something about, I knew they weren’t trying to gouge me in any way, shape, or form. It has gotten to the point where if I need something done, 90% of the time I don’t even consider anybody else. They get the call the first time. I love it when a local business takes care of their customers, and does it in a manner that exhibits integrity. I have taken my two main vehicles to them for a combined four times to them over the last 8 to 12 months. Each and every time, I get a follow up text asking how things are going with my vehicle. That exhibits a confidence in their work. It also exhibits a desire for them to want to know if things aren’t satisfactory. I have worked, and eventually quit, for companies that don’t do customer follow up because they fear what they might find out later. If you do things right, you shouldn’t fear that. It is evident that Brown’s doesn’t fear that at all. We need more companies like this. It separates the contenders from the pretenders. This review might sound over the top, but will I tell you I don’t know any of these guys personally I only know them from the experience I have had. I am just big on real quality customer service and follow through. So I felt the need to give them a shout out. If my skill set was in the automotive repair business, this is the kind of company I would love to work for. Nice job fellas. Keep up the great work!

Nice people, free coffee, but they dont work on VW transmissions.

Started hearing humming from rear of car. Thought problem might be new tires. Took car to tire dealer, they examined car and said I needed new Lexus differential, a $3000 plus fix. Took car to Browns, they examined it and said needed a new Lexus wheel bearing assembly, a $700 fix. Thank goodness Browns has REAL mechanics not just part swappers! The next day they followed up to make sure all was well and the next day drove 700 miles with no problem. Thanks Guys!

These guys were great. I got new transmission lines on my car and it was extremely affordable. Came in $200 less than what I was expecting. And they take the time to check out your car as well for any other options for it back 5 days early as well. Definitely be bringing my business here again.

Brown’s Transmission & Auto Repair is a great group of people. They do great work, and get it done in a timely manner. They always make sure to give me a call before any work is done in order to get my permission, as well as check in with me to see if I need any work done. Their prices are much more affordable than a dealership, and their customer service is top notch! I highly recommend coming here if you want quality service. I will definitely be coming back!

I had a fantastic experience with Browns! Had an issue with my daughters car and was able to get it in right away with same day repair and a great price! As the saying goes when it rains it pours...my wifes car had an issue the following day from picking up my daughters car and once again they where able to take care of it right away. They where able to take care of both my girls and make theres vehicles safe that is very important to me! I highly recommend Browns!!

Always professional and forthcoming about how to proceed with car repairs. Very friendly and reliable.

Perfect fast and friendly service!!! Will be back!

Browns Transmission has been our go to mechanic for most all our vehicle needs that I can’t do myself. They are very professional, reasonable, honest, and very reliable. They have always been good to me thru out the years. Like that I can trust them to do a quick quality repair. Never been misled by them in any way like your dealer and fly by night shops. Highly recommended.

Amazing - as always!

Browns is the best shop around. Honest quality work done at fair prices. They stand behind there work, and take great care of their customers. We have been going to Browns for probably 20 years, and I have never had a bad experience. I always recommend them to anyone looking for a mechanic.

Great service. Fully explain repairs needed and costing. Even got a follow up 2 days later to ask if everything was repaired as expectedd

I took car in for font end vibration and alignment. Also the possibilty of front brakes. Was able to get front brakes replaced and alignment.The customer service is great. Couldnt ask for more.HOWEVER, I still have a vibration in front end at high speeds.I also took my pickup in last summer with great results.Would definitely recommend Browns.I will have more done there in the future.

Great Place to take your Vehicle. Knowledged and Extremely skilled staff with Honest integrity. Will never take my car anywhere else! Thanks JR and Chet!!

Excellent service everytime

Great place for all of your automotive repair needs.

Great service, reasonable pricing.

We were having some issues with our 2005 Ram truck. Even the dealership couldnt help us. So we finally took it to Browns Transmission and what a relief. They fixed our truck when no one else could. They are great to work with. We would highly recommend them for any automotive needs!!!

Great people to deal with. Very thorough and professional. They know all models and brands of vehicles inside and out. Been my mechanic for over40 years. Highly recommended!

I took my car in for transmission service....they checked it out...did the service. Also checked to see if I needed a tune up....all was well. The car is running great. Awesome customer service. I will use again.

They were great, took it in for one problem and they found another much more serious. like driving a different car...thanks..

Good people good service usually about a week out though. They have helped me many times.

They have great customer service and are able to fit me into their schedule most of the time. Their mechanics are knowledgeable and willing to show you what is wrong and explain what the repair will require. I am happy to be a repeat customer.

The team at Browns is outstanding. They are always reasonably priced and do great work!!

Best place for everything you need for your vehicle.. great people!

A fantastic family owned business that not only gets the job done but also treats you like a person. Do we always like having to do car work? NO, but it’s less painful at Brown’s.

Was sent here after another shop diagnosed a possible transmission issue. They were honest and quick and it ended up being something minor. Would recommend their services e to anyone.

My car was acting up and I had no idea why. They were able to diagnose and fix the problem within 24hours and the cost was reasonable.

Great Company

Was referred to Browns by a long time friend and he was dead on, they have done big jobs and oil changes for me and the experience is always positive. They tell you whats wrong and they fix it, you dont have to worry about add ons or fixes you dont need. The best thing I can say about Browns is I trust them.Steve Hawley

My son had his car away from home at college, and we took it to Brown’s Transmission & Full Service Auto Repair in Newark because the check engine light was on. (We had just come from an awful, dishonest experience at K-CEPs Auto Repair in Granville). Brown’s was recommended to us by some locals in Granville, and with good reason. The guys at Brown’s are great mechanics, very honest and thorough, got the repairs done slightly earlier than promised, and slightly under the price they quoted, which we felt was reasonable. Thank you.

Browns transmission is the best auto shop I have ever been to! I received my grandfathers old car and Browns is where he always took it for an needs and I have decided to do the same. My car is almost 20 years old and runs great because of the work they have done. Always above and beyond.

If you want it done right, go to Browns. There is a reason theyve been around so long and they have such good reviews. Theyre honest, prices are fair for the quality, and they do it right the first time. Highly recommend.

Very impressed with the entire experience and the professional services.Having spent nearly 40 years in a service related business, I appreciate knowledgeable and experienced professionals who take care of the customers. Great job, thank you

Great service good people had me in and out quick I recommend them

Browns Transmission, is a great business they do great work they are honest people. I have been going there for years to have my vehicle serviced and am very happy with Browns. I wouldnt take my vehicle any where else. Zella Smith

Browns Transmission has always provided excellent service. I got tired of paying mechanics to do guesswork on my car, not fixing the problem while I spent $$$. Browns has always found and fixed the problem first time and every time. I also have all my oil changes done there as well. Browns thoroughly inspects my car and alerts me to problems or potential problems before I am left with a major inconvenience. The people at the ten minute oil change are not certified mechanics. The car you drive is a major investment. Take care of that investment. Go to Browns.

Timely service and very professional. The loaner car was very helpful. Thanks!!

Did an awesome job! Will definitely take my vehicles back there.

Great

They were able to diagnose and repair my transmission leak before any damage to my transmission was done. Very friendly and prompt service.

Top notch customer service while performing trustworthy repairs/service on all our vehicles! Have been going to Browns for over 20 years and will continue to do so for the next 20!

Terrible, lied to me on the phone said estimate would be free, except if they had to hook it up to thier machines, walked in they told me it would be $99.50 an hour and the estimate could take 2 1/2 hrs, I was already out the $100 to get it towed thier and back. DONT GO HERE!!

I have used Browns Transmissions for several years and have always been satisfied with the service. Their professionalism has earned my confidence.

Quality work at a fair price. Honest, professional and they guarantee their work.

Great. Will be back,

A place you can trust your car with and a place you can trust your car once they are finished with it! :)

Reasonably priced on transmission. Excellent service. Car complete when was promised. Friendly experience.

Browns transmission has always been the best place to go best service Basque people

Service is the best of any auto repair shop I know. The prices are more than reasonable and fair

The service is GREAT!!! The mechanics are super. Brian goes above and beyond in whatever he does. We wouldnt take our SUV anywhere else!

The best auto shop around...they are always busy so it may take awhile to get an appointment. they fixed my VW when other shops failed. Mr Brown also fixed my radiator when another shop told me i needed a new radiator...but he found a leaking tube instead. saved me hundreds. where do you find an honest shop that does the work right these days/// this one does.

Best place in town! Knowledgeable staff and would recommend to my own!A+++

Great service and honesty every time! Best service in Central Ohio!

Been dealing and Browns for years theyre very trustworthy and what brought me to them was years ago a shop in town told me I needed front brakes so I wanted to get a second opinion so it went to Browns they said my brakes were just fine they did not know that I had been told I needed brakes Brian and the crew you can count on them Frank Miller

The staff is very knowledgeable about the working of my vehicle. They have never recommend or performed work that was unnecessary. Brian, Terri, and the staff are very friendly and engaging every time I have been in.

They are all really nice. They took a little bit longer then what time they gave me but they did have to rebuild my transmission. I would recommend them hands down.

Browns works hard so you dont have to.

They fix it right the first time, and do not fix it if its not broken, so I give them the highest praise.

Went to schol with the Browns knew them as next door neighbors have always been good people great work done on my and wives cars.

Honest mechanic. Told me a truth about my car I would rather not have known. Would go there again. My dad went there for years as well. Never had an issue with the service or the repair.

Rated Browns Transmission the greatest !! Always the best for many, many years.

Very friendly and knowledgeable staff and mechanics.

A local vehicle repair shop that does about everything..

Very talented mechanics and prices are reasonable.

Always a great place to get my Jeep worked on!

Amazing service and affordable prices!

Prompt, professional.

Scam artists. They stop payment and do not pay for parts they order out of state with no return or contact what so ever while still charging the customer full price!!

Best place for repair and maintenance

Prompt, polite, reliable service. Browns Transmission does it right!

Never a problem Browns cant remedy.

Great shop, always very accommodating.

Theyre a 3rd generation family business Ive always went 2 & will continue 2 as long as I am & they are in the area

$400 for a wheel bearing.... never going back

Very professional and knowledgeable

Cost of labor too high

Great to work Transmission

I wouldnt trust taking my car anywhere else!

Great mechanics

They are honest.

No