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Tourneau 3 Bryant Park
1095 6th Ave, New York, NY 10036, United States
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Tourneau 3 Bryant Park

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Mo
Review №1

The best place you can buy a Rolex watch. I was looking to buy a Rolex Submariner for two years and could not get it anywhere. I started working with Leslie Lopez at this location and she was able to get me on a wait list and secure an allocation for me sooner than expected! I will absolutely work with her again to purchase another watch and would highly recommend anyone to go and ask for Leslie at this location.

FE
Review №2

This is absolutely the best place to get your dream watch. Cannot be happier with Stephanie Recto’s help and services. I was looking to get a Rolex watch as a surprise anniversary gift. With the backlog of Rolex this year, everyone knows how hard it would be to get one of those popular models. Stephanie is just simply phenomenal and she can manage your expectations so well. I provided her few models that I would love to get, and she worked her magic out and pull the surprise right ahead of time. I would highly recommend working with Stephanie as she is very knowledgeable, friendly, could truly understand your preference and strive to make your day!

AJ
Review №3

Amazing Amazing experience! Semsa is the best! She called me for a watch I was interested in and knew I am a serious watch enthusiast. I went immediately and from the moment I went there she explained everything so well. Absolute professional! From start to finish was a seamless pleasurable experience! If you want any brand watch I would totally recommend them and specially Semsa. Will definitely go back for all my future purchases.

Le
Review №4

I had a great experience shopping for my watch. I was greeted at the door and was assured by John and Leslie. Very happy experience and I hope to come again soon for a wait listed item!! Thank you from me and Joshua !!!

jo
Review №5

My journey with this Tourneau(now Bucherer 3 Bryant Park) location started in 2018 when I got my very first luxury watch and one of the sales representatives helped me in picking up a perfect model as I was a bit confused between two potential watches. She later introduced me to Klaus Olivet who is probably one of the best in business when it comes to any watches be it specification, details, movements and so on. He is extremely knowledgeable, organized, courteous and detail oriented. He is very serious when it comes to watches that he maintains his own notes/logs (which speaks a lot about him). I highly regard him and thoroughly enjoyed working with him. He is usually very busy as he has lot of clients, however, he makes it a point to check with you whenever you are there in person for any kind of service or reach out to him offline via email/text. Whenever I had a question for Klaus, he was always friendly, enthusiastic, and genuine - I had a phenomenal customer experience each time we spoke. He did help me to get servicing for couple of my watches - I scratched the bezel by wearing a bracelet, and the other needed full service as it was not keeping well with time (it needed overhaul/full service). Whenever I need any clarification related to watches, I consult with him. He has given me sound advice as a friend every time, not even once as a salesman. He also helped me to get one of my dream watch in 2020 that I wear only on special occasions.Recently, I wanted to get a special watch for my dad, who retired last year due to COVID-19. I haven’t seen him in person for more than 1.5 years now and wanted to get a special watch for him on his 70th birthday in August. I did speak about this to Klaus (5-6 months ago), who was upfront and assured me, he will do his best to get it, however he did mention, it will be difficult to put an exact date on it. He did above and beyond to get the special time piece. I can’t wait to give to him in person. It’s a brilliant time piece that he always wanted, and I can’t thank Klaus and the team at Tourneau. I would highly recommend Klaus and entire team at this location for any of your horological needs. It’s a perfect location in terms of accessibility as well. Keep up the good work guys, really appreciate all that you are doing. Cheers !

Yi
Review №6

I’ve been to many watch stores but never have had such a positive experience the way I did here. Stephanie is extremely knowledgeable and was able to ensure I got the perfect watch.I highly recommend coming here as I will 100% be coming back next time I need a watch.

Br
Review №7

There is no better place for luxury watches then here at Bucherer Bryant Park. It is a true five star experience every time. Klaus is a rock star - incredibly knowledgeable, personable, and just a great guy in general. His courtesy and professionalism make it a pleasure to shop here. A+ and what should be everybodys go-to.

Ke
Review №8

If you are in the market for a luxury watch, definitely visit Tourneau / Bucherer at Bryant Park. The store is in a convenient location and is very clean with tons of high-end watches on display.The staff is top notch and offers excellent customer service. Leslie Lopez in particular was amazing!!! She was very knowledgable, patient and professional. I came in on a late Sunday evening looking for a specific watch and she allowed me trying on that watch as well as other models and offered great advice on different bracelet options /size & fit. She had a great uplifting attitude and was very patient with the other customers, answering all their questions and concern. You can tell she genuinely cared and really wanted to help / make the customers happy. Overall, I had a positive experience and look forward to making a few purchases from this store in the near future. Highly recommend this location!

J.
Review №9

Had the pleasure of stopping by a few times checking on some time pieces. Big thank you to Roger, he was very professional and let me try on some sports model of Rolex. He explain the process and wait time for the models I wanted. Really appreciated the transparency and telling me honest timeline of getting one. Overall had a great experience and customer service.

Pa
Review №10

I had the pleasure of meeting and purchasing few watches from Roger at Tourneau Bryant Park. Through the whole process across multiple visits, Roger was friendly, sincere, professional, and knowledgeable. On multiple visits, he took his time to show us around the store and allowed us to see and try on several watches to decide on the right configuration for a family member.Overall, I’m very pleased with the experience and the genuine, personal attention I received from Roger and the team. Selecting and purchasing a watch can be difficult and time-consuming, but I did not feel pressed at any moment, and the whole process was seamless. I greatly appreciated his transparency and he always followed through as well. I wholeheartedly recommend Roger and the rest of the team at Tourneau Bryant Park and look forward to my next visit

So
Review №11

I haven’t bought anything from this place (because they didn’t have the watch that I wanted available), but I enjoyed every interaction I’ve had w/ Klaus. Super friendly, personable, and knowledgeable. And trust me, I’ve probably been to at least 4 other Tourneau locations in the city and this one was most welcoming and pleasant of them all. Highly recommend.

Pa
Review №12

Walk in couple days ago and just want to check a specific sought after timepiece, Shout out to Roger Luo! he welcomed me once I walk in and asked how he can help. Great customer service, professional and very patient, answer all my questions and concern. clean store and awesome location . Thanks I had a great experience!

Sa
Review №13

I got my TUDOR GMT pepsi from here and had an amazing experience in getting this without any notice. Stephanie was amazing and made the whole process Seamless. Looking forward to visit again soon.

Ku
Review №14

Really enjoy the boutique and always have a great experience here. Roger is incredibly helpful and is incredibly knowledgeable about upcoming releases and current models on the floor and helped me with a recent watch. Will definitely be purchasing more pieces in the future!

Oc
Review №15

If youre looking to buy a luxury watch, Klaus at Tourneau Bryant Park is the man!!! I came in a few months ago, looking for a Rolex Sub that I knew was in really high demand, so I didnt have high hopes of being able to get it. I requested to speak to Klaus, since I had read all the other great reviews about him on here. Needless to say, a few months later, Klaus delivered. He got the exact watch I wanted and called me in to pick it up. Through the whole process, Klaus was very professional, helpful, detail-oriented, listened to my specific watch request and gave me tons of advice (he really knows his watches). He gave me a realistic timeline of when I can expect to receive the watch, which I appreciated, and he was actually able to source the watch earlier than expected, which I found really impressive. I am really glad to have met Klaus and I look forward to my next watch purchase with him!

Jo
Review №16

Roger was really amazing. I came for a battery replacement and hes really on top of it from receiving the watch up to the day of pickup. Great communication. Will come back again for repair or purchase.

Je
Review №17

Standout experience purchasing a watch from Klaus at Tourneau Bryant Park. He genuinely cares about his clients and will go the extra mile to help them find the perfect watch for their needs. I cannot say enough about his professionalism, knowledge and customer service. Highly, highly recommend Klaus and look forward to more purchases with him in the future!

Jo
Review №18

I was recommended to this location because of all of the great things I heard about Klaus and I have to say that everything I heard was true and blew my mind. When making such a purchase you need utmost professionalism and attention to detail and you definitely get it at this location. Also curbside pickup was fast and efficient and still allowed me to take my time to ask questions before I commuted a far distance home. Much thanks

Je
Review №19

I purchased my Air King through Klaus at T3 and couldnt be happier. He is knowledgeable and very helpful -- I highly recommend purchasing through him if possible. I had to go back a few times to have the watch fit correctly and he always made me feel welcomed -- and he got the fitment perfect. A+

4t
Review №20

After looking for a Rolex and also going to the black market, I went into this store thinking Id have no luck. Luckily, I met Klaus Olivet this awesome sales guy who told me he can get me the watch I want in 2-4 months. I really wasnt holding my breath and sure enough, he texted me 4 months later and had my watch. My whole experience there picking up the watch and the service was amazing. Look for Klaus. Hes the man!

Ja
Review №21

Klaus was very accommodating. My experience at Tourneau was beyond my expectations. I have a feeling I’ll be paying another visit soon.

Ha
Review №22

What an amazing experience to purchase my Rolex Explorer at Tourneau BryanPark, Mr. Klaus is the man, very Knowledgeable and he gave such a great customer service !!and I can wait to get another watch to my collection!!

Da
Review №23

Best watch-purchasing experience I’ve had in forever. See Klaus; he is super knowledgeable, friendly, and helpful. I plan to see him for all watch purchases I make in NYC.

Al
Review №24

I reached out to Tourneau online inquiring whether any location had a Rolex Sub ( due to the high demand ). Fortunately for me, I had the pleasure in getting a callback from Semsa Olevic from Bucherer at the Bryant Park location. I explained to her what I was looking for and what I want and with in weeks Semsa got a hold of the Rolex I want and immediately informed me w the great news. I also had the pleasure of meeting with Semsa Olevic in person, she was even nicer in person. Displaying herself as a professional and effective sales person. I look forward to dealing with her again and again and will recommended her to family and friends. Thank you Semsa Olevic.

Je
Review №25

I’ve been to several ADs in Manhattan and Arianna and Klaus are hands down the best.It’s no secret that Rolex watches have been difficult to get and some ADs can be very condescending, but not the case here.They are very professional, polite and lovely. Would highly recommend to anyone that wants to build ans cultivate long term relationship.Managed to buy a couple watches to celebrate my son’s first birthday.

CH
Review №26

Klaus is super knowledgeable about Rolex and very patiently walked through the inventory. We also chatted about those models code names like BLNR he knows a lot! Very passionate and positive experience.

Ca
Review №27

I had a very pleasant experience working with Klaus Olivet acquiring the watch that I was interested. He is very knowledgeable about the timepieces and he was always professional, attentive and helpful in our conversations. He delivered the requested piece within the timeline he has first estimated (He even worked with my partner to surprise me!). Tourneau is and will be my go to place going forward!

An
Review №28

I’ve been into watches for a while now but after essentially being snubbed out of other ADs I didn’t expect much. After walking in on a whim, Rosa at this Tourneau was incredible. Genuine, easy to talk to, and most of all didn’t make me feel like an idiot for asking questions. I know exactly where I’ll be going now that I am finally in a position to buy my first real timepiece.

Ne
Review №29

Awesome experience buying my first piece here. I walked into the store about a month ago and met Arianna, who was knowledgeable and actively listened to what I was looking for. I knew coming in that it was extremely difficult to get the watch I wanted (Submariner) but Arianna made it happen for me after waiting less than a month. Ill definitely be coming back to this location for my future pieces and look forward to working with Arianna again!

K
Review №30

My especial thanks to Klaus Olivet for his professionalism, customer care and attention to detail. He definitely made my day, and I am very thankful of his consideration and time. Without any doubts, an asset for Tourneau. Looking forward for a call from Klaus soon :)

Ia
Review №31

Arianna has made my day at this store the moment she showed me a beautiful professional Rolex model that I eventually purchased. Her authentic personality and amazing enthusiasm really made the transaction fun and easy! Business aside, talking to her about everyday things made me feel right at home - as if I was talking to a friend. I look forward to acquiring the next piece to my collection from her soon!

Ja
Review №32

It hasnt been a long time since I have found interest in Rolex watches and had soon found out the demand on the Rolex watches are super high.It is my 5th year in America, worked hard, and my birthday was coming up soon so I walked in to this store wishing I could buy a nice watch for myself.It didnt take me a long time to find out the models I was looking for would require me a long wait to purchase.Even though I could not get the models I wished for, Rosa was the one who helped me out a lot, we spoke for a while, she was very friendly and warm hearted. Even for a person like me that is new to the whole Rolex scene.I ended up leaving a deposit on one of the preowned models, not sure if I would keep the model, but still! I would really like to thank Rosa for everything!

Bl
Review №33

It’s hard to beat the customer service you receive at this location. Klaus was extremely hospitable and knowledgeable on all things watches. He made the whole buying process simple and smooth.

Yu
Review №34

The store is great and Semsa is amazing!

Da
Review №35

I am very frustrated with the shop. I am trying to buy a watch worth $30k and trying to find out if its available in that shop.I have tried to call the shop 4 times yesterday and another 4 times this morning and nobody is picking up. I left a voice message with no return.As nobody was picking up I passed by the shop yesterday before the shop closes. As they only allow two people inside the shop (which i dont understand because the shop is huge so saying its because Covid its a bad excuse - i guess they dont want to pay more than two sales people at the time) they couldnt help me. I waited for 10 minutes and when finally someone came out it was 6pm and they told me that the shop is closed. When i asked them if I can just speak one minute to one of their sales guys in order to ask for the availability of the watch they refused.Looks like the shop must be doing great as they clearly dont seem to care about selling a $ 30k watch.

St
Review №36

Roger is amazing. He comes through as promised. Great follow up. A man of his word. It is always a pleasure to work with him.

C
Review №37

I always have a pleasant experience at Tourneau. The inventory is top-tier and everyone is always very welcoming. Arianna is truly a wonderful asset to the team. She is very genuine and will go out of her way to make it a nice buying experience.

Ji
Review №38

Great staff and customer service! Roger is always very kind and pleasant and tries to keep customers happy and comfortable. I have purchased multiple times from there, would definitely come back

Ol
Review №39

Spoke to Rosa on the phone and she was very patient and respectful of my story. Ive been a Tourneau customer since the 1990s and have loved every watch Ive purchased with them and the knowledgeable reps Ive dealt with over the years at many of their stores in CA, NJ and NY. You cant go wrong with their service and attention.

Ba
Review №40

Tourneau Bryant Park store is always professional and welcoming. It continues to be a pleasure to buy watches from this store. A very special mention must go to Arianna. Arianna’s service, communication and professionalism is amazing. Nothing more can be expected because she has been so fantastic when dealing with me. Again, thank you Arianna for you and your team’s excellent standards.

ke
Review №41

I go to this location to get my Tourneau watch serviced with the free batteries they offer with any purchase of a watch. They offered me great customer service but it seemed that the customers was a bit startled when I went to stand in the line behind some one. So I am standing in line with a mask on but the customer turns around and looks me up and down as if I wanted to rob him or something. I was a little annoyed but the employees offered me great customer service and I was on my way in less than 20 minutes.

Da
Review №42

I come to this store often for a wide range of watch issues. I was helped by Layonnia and she was patient and perfect to deal with. I highly recommend asking for her next time you visit the store.

Sy
Review №43

Ive been to over a dozen Tourneaus and many Luxury watch retailers, however I have yet to have the experience I did with Mr. Klaus here at Bryant Park. I live 1 1/2 hours away and have a handful or Tourneau stores by me, yet I still will only go here. When I met Klaus, he was the only associate to give me the treatment I was looking for, a genuine relationship. I requested a specific time piece which unfortunately was unavailable at the moment. However, he reassured me that he would get the exact watch if I were patient. It took some time to finally get it, but in the meantime he was nothing but friendly, professional and charismatic. He even offered me other pieces that were actually better than what I wanted. He is a man of his word and you cant say that often about people. I came into this store as a customer, and left as a friend of Klaus. Highly recommended 10/10.

Ed
Review №44

I had a great experience and was very happy, the staff was so helpful and very kind especially Arianna.

Nu
Review №45

The best experience I have ever had when buying a watch!!! I am a serious collector with +40 watches of all types (Rolex, Zenith, Omega, JLC, Bretiling, IWC et al.) and I bought a JLC Polaris to Arianna, and must admit that the customer empathy while understanding my interests and needs to complete my collection, her patience (god bless her!!!) and her flexibility to go thru the many brands and models was amazing!!! Her knowledge about the product is exquisite and inspiring, same as her passion about watches. Her team (Rodger and Klaus) are definitively the secret sauce of Tourneau Bryant Park. They all together made my day with the JLC Polaris, and they have with me a very loyal customer.

Ma
Review №46

Arianna Arias was a pleasure to work with. She was very patient and spent time with me to get to know me and my watch needs. I was shopping for my brother and with her help I was able to find and buy the watch that was best for him. This was such a great and seamless experience I cannot wait to buy my next watch from Arianna!

Vi
Review №47

I have visited the store on multiple occasions and am extremely delighted with the level of service, care, and attention to detail. The service department representative Arriana is just amazing.

La
Review №48

My mother Charlene Briggs work over there as a security guard went to go see her on valentines day to give her valentines balloons 🎈

Ab
Review №49

Arianna arias she is Amazing customer service with a knowledgeable . I wish I can give more than five star . I’m very happy with her service. I didn’t even buy the watch but she gave me time no rush, My next watch Definitely buying from her .

Ka
Review №50

I sent in a watch for repair in October and has not since got any updates. I’ve called this location numerous times in the past month and was never able to speak to a live person. Please check your voice mails and get back to your customers!!!

Is
Review №51

Great store. Elana is the best

We
Review №52

I just moved around here recently. One day, my girlfriend and I found this store when we were walking around. It is a really nice store and have a lot watches. Anthony Fahme helped us. He is a really amazing person and sales assistant. He let us know more on the Rolex. So I Really want one my own Rolex. Then, next time when my girlfriend and I went to the store again, Anthony offered us a really nice piece. I really like it, so I have my first Rolex. Anthony knows what kind of watch you like and best for you. He is really professional. Thanks Anthony again. Highly recommend him, and I will visit again.

An
Review №53

Amazing customer service with a knowledgeable staff. Everyone is super gracious and working to ensure that your watch buying experience is as seamless as possible.Had been looking for the BLNR for a few months however after a few calls and visits to the store, the staff was able to find one in weeks.Would definitely shop here again.

Da
Review №54

The staff here were very helpful and friendly. Didn’t make me feel pressured into buying anything however the piece I wanted was red available in the store so I had to order it online. There was supposed to be free two day shipping but my item wasn’t ready for over week. I think this was probably more of an issue with the online processing than the store itself but was still upsetting to have to wait significantly longer than I was expecting for a piece that is pretty much readily available in any other watch store.

Ke
Review №55

After loosing faith in my local dealer, I started to look for a new store to build a relationship with. This store was recommended to me by a friend. Anthony was very helpful and even though the watch I was looking for wasnt in stock, he took the time to show my wife watches (now I know what to get her and where when the time comes) and was very patient and helpful. Thanks to Anthony I was able to purchase the watch I was looking for and because the experience was so great, I will be looking forward to many more purchases with him and Tourneau in the future.

Ja
Review №56

I was actually pleasantly surprised with the prices here. Retail on watches from an AD can be crazy, but everything I looked at was reasonable. Of course the service is absolutely top notch.

An
Review №57

Horrible experience. They only let two people in at a time.

An
Review №58

Absolutely exemplary service at this wonderful Tourneau location. From the very beginning, the wonderful Sales Associate Marielis was extremely helpful and polite in assisting me with my purchase of a Rolex. It was her kindness and compassion and understanding of what I wanted that really made the experience 100% fun and enjoyable. I recommend everyone go this location. It was a wonderful experience and I cannot wait to go back to get my second watch soon!

Em
Review №59

Not a good place to buy a Rolex since they are always sold out. never have anything good in stock. If you want a certain watch you pretty much have to come in everyday. Maybe they might have something one day, but usually not. They have other watches of course but if your into luxury timeless pieces like a Rolex you will most likely not get one here. But if your lucky enough to walk by every single day you might stumble upon one... maybe. They also don’t take deposits which is not good for a Jewelry store. They also don’t take names or put them on a wait list another bad business move. I’m sure they do well enough not to care. But I will keep trying and passing by daily till they have the Rolex’s I’m looking for.

To
Review №60

Anthony Fahme did a great job. I had many questions about the watch and he was a big help. Even after I returned to Los Angeles. He worked closely with me to complete the transaction. I love my new watch. Next time I return to New York i look forward to working with him to buy another watch.

Je
Review №61

WHAT A DISAPPOINTMENT!!!05/21/2020 My timepiece is covered under the TPP program and need of repair. My local LAS VEGAS Tourneau store is still closed for any watch service but OPEN for curbside pick up. Not able to use my TPP that i have paid for going on 3 mths. Contacted all the toll free numbers available to NO avail, even MACIELA that answered the call @ Customer service dont have a clue on the TPP claims procedures. No one @ TOURNEAU knows how to process TPP claims under this climate.Since my timepiece can not be repaired for the last 3 months and counting, under this COVID-19 climate. Tourneau should extend TPP programs that already have been paid for by its customers. That is a fair and honest business practice to do if TOURNEAU really cares about your clients. #TOURNEAU #IRAMELNITSKY #BUCHERERAG

Ja
Review №62

I brought my modest Seiko watch in for a new strap. The service manager showed me a large selection of straps. I must confess to being very picky and I told her she had nothing I liked. She patiently brought me a catalogue and I found the perfect replacement strap at a reasonable price which she ordered for me. At all times I was treated with gracious courtesy and respect. The service at this Tourneau store is splendid. I highly recommend it.

LL
Review №63

I purchased a Rolex from here and I could not be happier. Anthony Fahme was extremely helpful and made the experience very enjoyable. Anthony is a very personable and patient guy who listens to his customers concerns. I told him I liked a Rolex hat that he posted on his Instagram profile. After purchasing the Rolex, he gifted/surprised me with that Rolex hat! I look forward to our continued friendship and collaboration.

Pr
Review №64

Really bad service..., personnel was not even using face masks (COVID)...

Mi
Review №65

Great staff. I came in dressed very casually on a Saturday afternoon and I got great service. They happily let me try on several watches even when I explained I wasnt looking to buy for at least a couple months. I will definitely be buying my watch from Tourneau.

Yo
Review №66

I went there to purchase my first Rolex. Arianna is very friendly and helpful. Though she didnt have the watch I am looking for, I am still very happy with her service. Highly recommended.

By
Review №67

Came in on Saturday evening 30 minutes to close. There were 4 sales people at the store of which 2 were preoccupied with clients. I had intentions of purchasing a watch I had been looking at. I do look a little young (mid 20s) and was not exactly dressed to impress. I was just wearing a parka and jeans. I just walked around the store, waiting to be helped. The 2 that were not busy just stood in the middle of the store, looking at me and talking to each other. After waiting for like 20 minutes, I looked at them to signal my intentions but they just looked away. Then one of the salesman who just finished with his client comes over asking if I need help. I told him what I came there for. He just points to the display case saying there it is then walked away, assuming I will not be making a purchase... I am not going to chase up the salesmen to purchase a watch for thousands of dollars. I can just buy it at any other luxury watch store in NYC. I felt insulted so I left. Will not be setting a foot in such a stuck up place ever again.

Pa
Review №68

Had a great experience. The staff was so helpful. Ask for Anthony

Ju
Review №69

Tourneau is the place I go when I like to pretend I can afford a Rolex. I cannot, but the staff is very friendly and goes along with the charade. If I ever have the money I will go to tourneau. My wife also has a semi fancy watch and takes it to the other tourneau store for an occasional servicing. The service is always great.

To
Review №70

Anthony Fahme is amazing. Walked in wanting to learn more about watches .... walked out with two Rolexes. I would recommend him in a minute. Ask for Anthony!!!

Ja
Review №71

Excellent service amazing and very knowledgeable sales staff especially Anthony Fahme and Arianna they made me feel comfortable and very satisfied with my purchase. Will definitely be doing business with them in future thank again guys

Le
Review №72

I have been here 3 times this week. Had to beg to get service on day 1. No help available, at all, the next 2 visits. Waited 25 min the 2nd time and asked for service (we are coming and never came). 1 staff today & we just walked out as they were busy. I think they have some nice watches but who cares if you cant look at them. Only came back today as was trying to buy a specific gift.

St
Review №73

Came in to purchase a Rolex with an appointment made online. The staff were unaware that I had an appointment and said they sold the watch I wanted the night before. I asked if another one was nearby for purchase and was told the closest watch was in San Fransisco Torneau according to their system. The staff seemed uninterested in helping me or speaking with me about my purchase. I walked down a few blocks to the 53rd St. Torneau and purchased the exact watch I was told was only as close as San Fransisco. How embarrassing for this location.

Ke
Review №74

Poor service, me and my friend trying to buy a watch, this guy on Rolex session judge us by our appearance and just ignore us with petty petty excuse until store close. Pathetic

A
Review №75

Staff only interested in dealing with tourists instead of actual watch enthusiasts.

Ra
Review №76

Good service but not a lot of variety. Youll probably have to order and wait. And you have to pay some percentage to order a watch u like and before u purchase it.

Jo
Review №77

Bought a new Rolex Explorer sales lady Meryl was very nice and helpful the next day I notice a hairline scratch on the bezel and the watchmaker fix it and staff were sorry, I know at tourneau you pay retail but also peace of mind

Je
Review №78

Great experience

An
Review №79

Poor customer service. Not friendly and not helpfulDo not recommend at all.

Fl
Review №80

Just got a ridiculous offer of $3500 - or $4200 for trade - for a 2016 Rolex Submariner no date (ceramic bezel) in perfect condition including all documents, certificate and box... when they are selling a 2005 pre owned model for $6500 the same day on their website. Whoever evaluated the price needs to get another job asap. I will NEVER sell,trade or buy anything here.

Ro
Review №81

Excellent selection and Courteous service. I came in to sell a watch and received a very fair offer.

Th
Review №82

Service is pretty good and they seem to keep prices relatively competitive

El
Review №83

Always reliable and knowledgeable help. Great product of course.

Al
Review №84

Are they friendly? NO WAY. NEVER. I was standing alone in the store even there were free sellers.. The worst store ever. Not professional at all. Please avoid this sellers.

An
Review №85

Purchased a watch for my wife from Nicole, she knows all there is to know about Cartier, highly recommended.

Ju
Review №86

The staff is very friendly and knowledgable about the pieces they present.

Co
Review №87

Friendly staff!

Vi
Review №88

Very helpful and friendly staff

Al
Review №89

Friendly service. Expensive watches as expected.

Sa
Review №90

Great selection and decent customer service.

Ph
Review №91

Peter was knowledgeable and easy to work with.

Ch
Review №92

Indulge yourself in horological excellence!

V
Review №93

Very very rude!! To me they just help people that look like they have money. I was just asking a few question about a watch and he was just answering in a way for me to just go away.

Ra
Review №94

Nice place

Ch
Review №95

A young staff simply ignored me when I was talking to him.

Ca
Review №96

Great watch store

Ru
Review №97

A happy place

Ra
Review №98

Unattentive staff

JB
Review №99

This is New Yorks best city park.

J
Review №100

Arianna certainly does an exceptional job! Thank you all!

Information
100 Photos
100 Comments
4 Rating
  • Address:1095 6th Ave, New York, NY 10036, United States
  • Site:https://tourneau.com/
  • Phone:+1 212-278-8041
Categories
  • Watch repair service
  • Watch store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:12–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Payments
  • NFC mobile payments:Yes
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