Their work is haphazard at best, and their sales reps and project managers are completely disorganized and incredibly unprofessional. I hired them through the organization that I work for to help us complete a translation job. We hired them for the premium service that included the additional proof reading. When we realized that parts of the document were not even translated, we asked to be discounted, because why would we pay for the extra proof reading, if clearly no one had proof read it? Any reply from them took at 4-5 business days, and no answer was given for 3 weeks. The explanation is that they are experiencing internal changes, that effected their ability to respond to me. Internal organizational changes have nothing to do with delivering horrible customer service. I definitely will never use them again, nor would I recommend them to anyone.