The customer service here SUCKS. I came in to switch carriers from ATT to Verizon, and the guy took my phone, didn’t tell me what was going on, and proceeded to eff it up. I can’t use my phone anymore, he can’t fix it, and I can’t even call ATT to help. I walked in to switch to Verizon and what did I get instead? A non working phone and no help whatsoever. Sucks.

My husband who is very technology-phobic needed a new iPhone. I sent him to the Verizon store on Fulton Street in Lower Manhattan where he was so fortunate to have KEVIN wait on him! We cannot say enough about the time and patience Kevin gave my husband explaining the pros and cons of various models and ultimately completely helping my husband set up his new iPhone. BRAVO, Kevin and Verizon on Fulton Street in Lower Manhattan!

The staff was so helpful! They had the best customer service. They actually care about helping the customers.

Really great service and attention to my needs. The manager helped me with discounts for my bill too. Would go out of my way to visit this location – but luckily it is near me anyway!

Note these guys are not a Verizon store but a reseller. I purchased 2X new iphones from the area manager Jay, he promised he would waive the line activation fee (2 x $40) if I came back the first day my new bill was issued which I did. This started months of discussions with both the store we are escalating it and Verizon We cant authorize that until the store makes notes on the account Jay gave me his personal number and asked me to follow him up on my next bill, then eventually starting ignoring me after he said it was done. In fact this has not been done and it seems like it was an empty promise. He got very angry when I said (after 4 months) I would leave a bad review. Buy with Caution!

Fun experience. Walked in w a question walked out w more amazing products. The best cell phone store ever

Me and my husband bought chargers here last night for our new Galaxy phone that came with a double type C cord. We needed a USB one so we can charge through a brick. Spent $87 here thinking all our problems are fixed but one of the boxes was preopened and missing the cord. So all we bought was the brick, a USB brick with no type C cord. Complete waste of money and they wont exchange it even though we bought it less than 24hrs ago and it was completely not our fault.

Excellent experience here getting a new phone. Thanks for all the help!

My phone stopped working so I went to the Verizon on Fulton and John was very helpful. He worked with me to make the entire experience wonderful. The store was kept very nicely and everyone was greeted as you walked in the door. I would highly recommend anyone to come to this location and ask for John. He went out of his way to help and I appreciate his expertise and professionalism. I will definitely come back to this location for any future Verizon purchases or needs.

I had a 6S which couldn’t hold a charge and I was long overdue for an upgrade. In the past I’ve spent hours at Verizon stores switching over phones etc. Upon entering the store, the manager, John, greeted me with a smile and helped me immediately. Was super attentive, professional and knowledgeable about products and what I needed. He talked through the options with me and gave his professional opinion. I also appreciated him explaining everything in detail. The speed at which he worked was incredible and was super efficient. I was out of the store in under an hour with my new phone with all my old phone data on it! Best experience EVER!

I had a wonderful experience when I came into the store today, thanks to the help of the nice young man Joel. I ported over today from AT&T and thought it was going to be a all day thing since I was going in with no information. Joel told me it was no problem and how we can get AT&T on the phone so we can gather all the information we needed. Joel spoke with AT&T so professionally and at ease that everything was a smooth process. After that I was welcomed to Verizon. Thank you Joel for making my day so easy you are well appreciated and one of Verizon’s best example of excellent customer service if you guys need any help I recommend Joel he’ll get the job done promise you that.

Great experience here got new phone and the rep Israel was really quick

The best service Ive ever had from a Verizon dealer! Highly recommended!

Let me start by saying that this has to be the best location I’ve been to. I’m new to this phone company and John and Brian made it so easy for me. They are very helpful and answered every question I had. They even fixed the problem and helped me with other things I didn’t even know about. Thanks guys and keep up the amazing job I really appreciate y’all!! If I could give you guys 10 stars I would!!

John is a terrific rep for Verizon and this location is by far the best. We have had our corporate accounts with Verizon for years, and this location and team is diligent, helpful and even helped streamline our account to save us on our operating costs. Recommend them highly!!

This Store Is Awesome. Walked In Today Right After A 8hr Over Night Shift & Service Was Great. Was Able To Get My Unlimited Data Finally & Learned That I’d Actually Be Getting A Better Deal Every Month On My Family Plan. Great Team Work, Nice Establishment, I Was Even Able To Run Out & Handle My Other Duties While My Apple Watch Set Up & I Felt Completely Comfortable In Doing So. Thank You So Much! Appreciate You Guys.

John was extremely helpful, knowledgable and kind. He went above and beyond to give me the best tools that fit my needs. He had an answer for every question and I will continue coming exclusively to his shop for all future service needs!

John was extremely helpful both in setting up my new phone and navigating the available discounts. He stayed well past the closing time to make sure my back up was complete. Best service received in quite awhile.

The service here is spectacular. Yay and John were very instrumental in my decision to stay with Verizon. They made me feel like family and informed me of all my options. They even went the extra mile when I spilled $50 worth of food on the floor. They went next door to speak to the manager and they replaced my food. I am forever thankful for their kindness. If you want first rate service.... come to version wireless on Fulton st. NY NY.

Rick, Brian and John were excellent. They helped me with my issue in no time. They were clean and organized. Overall a great experience and recommend to anyone who needs help with their phone or anything wireless.

Shady place. They try to sneak in added charges. The associate who helped me has no concept of privacy and tried to browse through the data on my phone. Dont trust the 5 stars. They make you give a good review before leaving.

I had a great experience here with excellent service, which is hard to find in the city. I had to add a 3rd phone to my plan. Rick helped me do that quickly and at the lowest price possible for my plan. My plan cost hardly went up at all. I was very grateful for good, honest, helpful service.

John & Brian extremely helpful,patient and mostly helpful. Awesome guys and the best location.Thank you so much for assisting me with all of my devices and fixing the problems most importantly.

Switch to Verizon from another carrier, did my homework, still surprised by these amazing guys! Awesome service! Smooth transactions! Super helpful! Highly recommend!

I loved my experience at the Fulton location! The customer service was excellent. I highly recommend this store. All your needs will be met.

Great work! Very knowledgeable and patient. I’m very happy with service and recommend one to come here and tell your friends to come.

Sketchiest place ever. Strangest customer service experience of my life. Charged me multiple times for the same phone. Promised to fix it, did not! Apparently not even a Verizon store. Ive spent months trying to get my money back for duplicate charges. Rude, mean, bullying people. Will never set foot in this store again. Seriously considering changing my provider even if it costs more money. It would be worth it to be treated with decent customer service.

Excellent service . I really like the service given In this store complete staff is very professional. Richard and Rick took their time to set up my phone and set up email . My employee discount which I never knew I can save money on my bill. I highly recommend this store any body need service come to this store. They will assist you..

Dear Verizon,Would like to take this opportunity to let you know how satisfied I am with Joel! He was very helpful from the beginning. He also educated me with all of Verizon deals - to the point where I will be returning with my partners to open a new business account. Thank you Joel!

John helped me reorder a new iPhone when I was sent the wrong one, and helped me set the whole thing up! He was able to restore all my photos and apps from my old phone. It was a huge help! Definitely recommend this store.

The best customer service I have ever received from any Verizon store! Im so excited! Thank you so much John!

My husband and I were having lunch in the area and decided to pop in this Verizon location to see about upgrading my Apple Watch and both our phones. John not only walked us through the entire process thoroughly but we both left we the Iphone XS and I got a new Apple Watch as another Christmas gift! John’s professionalism & high quality customer service was amazing and appreciated. I only want to come to this location because he’s so great!!!!! Verizon cooperate needs to be VERY generous with his yearly review. I will be back soon. THANKS JOHN 🦋

Thank you, Yea for being so helpful! I needed to save money on my bill so I appreciate you taking the time to explain everything to me : ) Its hard getting good customer service so I will definitely come back to this location again.

So I was in Europe when my phone dropped in water. The phone was full of cracks and shortly after stopped working. I was without a phone for week!!!When I got back to the states I immediately went to this store and John and team immediately helped me out without hesitation. Within an hour I was all good and on my way. Great job

Very happy service with this store

Came in extremely stressed and unsure about my particular situation. I was assisted as soon as i walked through door by sales rep John. He assured me the problems were to be fixed and did so right in front of me! Can’t stress enough how good service is here.

I liked how straightforward the rep was. John is a good sales rep, but, a little pushy. I had to go over everything I was ordering and the price. At the end of the day, Im satisfied, but I now realize the Verizon Wireless stores are primarily in the business of sales, not service.

OUTSTANDING SERVICE JOHN BRIAN AND ELI WERE SO HELP FULL THEY WENT THROUGH EACH AND EVERYTHING ONE BY ONE

Excellent customer service. All staff were very eager to assist with any & everything needed. Definitely recommend this location to everyone.

John was very helpful in assisting me recover functionality of my email and contact list. I would recommend his services and would not hesitate to return to his shop for future service.

To Whom it may concern,This location was extremely was professional.They were super helpful.I recommend this location to anyone who needs any assistance with an issue.

My life was saved when I entered the Verizon store on Fulton and Willams street. My phone was broken and I was in dire need of some support, John assisted me and made sure i was taken care of before I left and the support continued when my new phone arrived. If you want excellent customer service bypass all the other Verizon location and come to this location. Thank you for all of the support.Thank Adit for hiring John at this location!

John, who is a sales associate here, assisted me. He was extraordinary patient, vastly knowledgeable about the offerings from Verizon and available equipment. Excellent.

This location is a hidden gem in Corona. The manager Angel works at the customers pace and ensures the experience is what you would expect. I would highly recommend this store especially given that the staff speaks both English and Spanish.

I just stopped in to buy a new phone. There was some kind of glitch and my account was upgrade automatically, before I signed anything. John was able to help resolve the issue very smoothly!

Israel and Erick were great!! Awesome help. Will recommend store to everyone. Helped me with all my issues and fixed my contacts! Thank you!

I feel that John was very helpful and made sure I was happy with what I wanted.he has very good customer service skills and I will be proud to send more customers to him

This place is so professional and I personally left with a great big smile on my face.

Ralph & Rick (store manager) were great & super helpful. They act on the best interest of their customers. Best customer service ever!!! Got a really good deal on my iPad too! Thanks guys!

Honestly best Verizon experience I have had in my entire 28 years of life. the music they were bumping was cool too 👌

Excellent service! They save me from alo of worries. They were patience and understanding. I will definitely come back to buy other accessories. Thanks guys

All 5 star reviews are fake, they force you to leave a review before you leave the store. Saw the guy going through my photos and reading my emails after I unlocked the phone for him. Shady experience.

Great service!! I was really nervous about switching from Samsung to iPhone and they took such good care of me and made it totally stress free!!

Brian was really great, he took his time and transferred all my information when I thought I couldnt get anything back. The store ideal and the manager there is very nice and down to earth.

Very nice store I am glad Verizon came back on Fulton street... New team very helpful especially Rick Singh store manager..and Harry.. Both help me lot to understand new plan and save money on my bill..Thank you guys..Good luck

DO NOT GO TO THIS STORE. They scammed us and we ended up paying $400 for a device that corporate Verizon store stopped selling 2 years ago.I am hiring a lawyer now and bring this to court. For your own sake, just don’t go.

!!! FRAUD PURCHASE ALERT !!!The staff here is really nice until I figured out the manager made a fraud purchase (iPhone X) on my business account on the same day after I went there to replace a sim card by giving him my pin. He thought business account with thousands balance would not notice the $50 payment per month but I did. I called customer service and was told to solve the issue with the store, which obviously the SAME staff helped me with the problem saying that was a mistake and ended up showing equipment returned on my account. But I DID NOT make a purchase nor return a equipment. Called Verizons fraud dept before and after going to the store but they did not help at all. Will not and should not visit this store ever again and so do you!! I wish I could give them zero stars.

Representative was really helpful filling my needs! Process was fast and smooth! Highly recommend this store.

Wow! Gus really made my day. Walked in to discuss storage options on my Note 4... and he completely blew my mind...he researched my upgrade options and saved me a bundle. Happy customer here!!. Walking out with my Note 7; a tablet and tons of goodies.

Jon and Eli were very helpful and very funny! Very good location!

The most worst experience ever. They are rude, incompetent, zero customer service ( I doubt if they even know how to treat customers). The guy who calls himself as the owner is a total loser and looks like they hardly have any business. So, they try to con any body who goes there by charging 10 times more the actual price. Be ware and be very careful of this place as it’s a con business going in there. What a disgrace!!

Asif Ahmed is utterly gracious. He is most helpful when my urgent needs with payment plans and options to stay on the right path. Im thankful for his consideration. Please continue to have people of his caliber at your location. Thank you- Denise

Old phone started doing crazy stuff so I had to get new phone. These guys are truly the best in the entire city. Very pleasant and helpful.. also had free candy and water ha

Came in because my screen touch wasnt working and John helped explain the issues and all my options! Great customer service

Staff was very friendly. I was seen immediately. I was assisted fully. I’m very happy with the service at this store. Also, the music was great.

I generally dont write reviews about anything but this was by far one of the worst experiences Ive ever had. He tried to sell me a phone case he knew wouldnt fit my phone, wouldnt give me a receipt for the refund, and charged me $180 for a glass cleaning and screen protector (which he never even applied). Currently being disputed, save yourself the time and go to an actual Verizon store.

O my god .. This store is great. I was paying $120 bill every month. My friend recommend me to visit in this store .. Unbelievable Rick lower down my bill from $120 to $60 .. ..Now I highly recommend this store to every body who thinks their bill is so high and planning to leave Verizon . before you cancel must visit in this store and ask for Rick Singh..

This store is committing fraud. Do not go here.They are charging my Verizon account for a phone I do not own, since it was returned. I would not be surprised if they resold it and are making a profit while Im being charged. Other reviews claim similar issues. Their behavior was also alarming and shady. The retailers here read through my phone and texts. They offered to give my friend, an apple employee, hundreds in cash under the table if she were to refer customers to their store. Did all of this right in front of me. And then charged me left and right. Not only do they ask you to give them good reviews in exchange for discounts, they also claim they are giving you discounts on unnecessary charges that an ACTUAL Verizon Wireless wouldnt charge you for. Never sent a receipt to my Verizon account for any of these things. They also made me put down payments for my phone which was never transferred to my Verizon account. Where is that money?tl;dr: if you want a phone, go to Samsung, Apple, or Google directly. Do not by any means go to a Mobile Guru since they are not even an actual Verizon store. Once they get your money, Verizon cant do much to help you.

They did great and took care of my hubsand and I, they where helpful and friendly and we expected to get new phones and we did. Yess you have a happy client. All smiles.

Excellent service! Took time to explain and review billing and products. Saved me money! Wonderful salesperson!

Everytime I come into Verizon store yay is very friendly and helpful. I been shopping at this location for years because she takes good care of me. She is a good asset for Verizon

Yea is very helpful and provide great customer service. She explains everything very well to me. Will definitely visit this store again

Do not buy from them they are horrible people horrible service. First of all they over price everything. They would charge 60 dollars for a 20 dollar screen protector/case/or any accessory They sell phones at their own prices. Trust me i worked for them. Don’t take your phone here they say they have a diagnostic machine in the back and they don’t !!!! There is no machine. Scammers !!! they take your phone and put it in the back room and come back to tell you your phone is dead and can’t be fixed just so they can sell you a phone. Also they would sell you CPO phone and tell you it’s brand new. First class rip off artist. Also they treat women badly and discriminate

John is very helpful,thats why I come here when I need assistance.

Great people came in with soo much stress because i lost my phone. The staff were comforting and welcoming.

Great people helped me fix my issues in no time. Thanks a lot to the staff here

John, Brian and Rick were amazing. Excellent customer service. Great people !

I was helped by Abdulloh. He is very good man. He helped me too much and I got everything that I need. Thank you! I appreciate your help!

John at Mobile Guru is exceptional. I would recommend him and his Verizon store to anyone.

I read reviews online I was little shock.because when I came in store and upgrade my phone every thing was same as verizon told me . Store people are helpful they took extra time to teach me my new phone . I did not feel rushed to purchase it took my own decision after satisfied with their service.I can say I recommend this store if you need new phone and dont know about much technology. .

It was chill. John was very patient and explained thing with good clarity. The phone is dope

Great customer service, very helpful when I came in and had a problem with my phone. Had anxiety and left here completely content. Thanks soo much guys

The associate was very helpful and understanding about my concerns. He was knowledgeable re the questions i hadI am very pleased

A real great guy I would recommend him to any wanted to come to Verizon he is a winner you should always keep him hes a winner

Patience is a virtue. Thankful for the awesome staff that helped me assist the most complex issue.

The service here was superb, their store is clean and comfortable best Verizon visit by far!

John is a great seller, he answered all my questions and doubts about getting Verizon services. Definitely a 100% recommended store.

Manager was such a great help. Very professional and friendly, he made sure to mention every offer available which makes a business successful. Im very pleased with my service . Ralph was really great

Ralph was very informative and explains everything once you slow him down a bit. Quick and cordial atmosphere. Kudos to manager Rick and the Verizon crew.

I love this place. Theyre great and always accommodating!

I had to visit this store when my phone broke on a business trip and I needed an urgent replacement. I was originally very pleased with their service until the gentleman started lying to my face. First, I was told I had to downgrade my phone based upon what they had available, but then they charged my account for an upgrade. Then I was told repeatedly that the phone he gave me was brand new, even though the box said Refurbished plain as day on the back. His response to that discrepancy was that it was a different box...nope, MEID numbers on the box and the phone are exactly the same. He charged me nearly 50% more than any price I can find online, and now I have to watch my account to make sure I am not also receiving a monthly charge. Most frustrating part is that, because I was in an emergency, I would have been fine if I had to accept the refurbished phone, just be honest and dont charge me an upgrade!! I will make sure Verizon knows how this licensed store operates.

I came to Verizon Fulton with a broken phone. I told Rslph that I was unhappy with the note 8 that another Verizon store had sold me. Ralph was very helpful and recommended the Samsung 10. He did a great job

The team here is so helpful, especially John! I have had two broken phones repaired in the last couple months and he were really attentive and helpful.

Israel helped me out today at the store. I absolutely loved his service. The store environment is very friendly. I will definitely come back to this store.

Great service and attention to details. Highly recommend store.

Incredible service by John and Joel. Very knowledgeable and quick to answer all questions. Recommend to all Verizon customers

Employees were extremely helpful and friendly! Will definitely be coming back for any Verizon/phone needs.

I was in desperate need of wifi and after being on hold for an hour on the phone with verizon customer service, i wasn’t able to get a rep out to get the wifi.i stepped inside the store for help im not only walking out with wifi, i’m walking out with wifi and an ipad as well.

Went in for a return and received a promotional gift. Store was very friendly and helpful and the return was easy. 10/10

Excellent service, ensured everything was done to my satisfaction. Very patient and caring approach to customer service