TL;DR: Cassa has been a horrific experience to-date. I have yet to hear back from the Rezi team and the Cassa management team led by Sol, but I want to share my experience so far.The apartment charge you without agreement. During move out, we were charged nearly $4,000 of a total deposit of $6,400. We are waiting for a line-by-line breakdown of this exorbitant charge. but beware - you could be duped by this.The elevator is always broken. Not only does the key not work, one elevator was broken for over 2 months, and I have personally had to help people who were stuck in the elevator by calling the New York Fire Department to rescue. The front-deck lady was stuck in between 2 floors in the elevator, and had to be pulled out.This does not include a long list of other problems, including fruit-flies, water outage, uncleaned trash in the corridor.

Do not live in the residences here!!!!The apartment layout was nice, but the building management was so poor that they completely ruined our unit. We experienced a water leak, and they didnt turn off the water for several days. Then, instead of replacing the damaged and moldy floorboards, they just nailed them back in. The floorboards started coming up again and the mold spread, so we had to move out because it was so hazardous (the NYC Department of Housing issued a ton of violations as well). When we tried to break the lease, the owner had the nerve to tell us that the floor was completely fixed. As you can see by the attached pictures, the floor was far from fixed.Believe it or not, this was only one of a multitude of issues we encountered while living there. There was a building-wide fruitfly infestation that was not resolved for months. The electricity went out randomly several times. There was no AC or heat for extended periods of time. The water from our kitchen faucet sometimes came out brown. We repeatedly called maintenance to fix these issues, and they either never fixed these issues or took weeks.Additionally, all the amenities including the gym and the terrace are closed. The main entrance is chained shut, and you have to call the front desk (and pray theyre at the desk) for them to open the service door for you.

This review is pre-Covid for Cassa Extended Stay Suites however the staff and amenities are the same as hotel. Room had many many things broken or missing such as toilet paper dispenser hanging off wall, some outlets not working, TV didn’t work, wood floor some nails popping up etc etc etc When complaining time and time again for all of the things to be fixed and finding new ones every day it turned out the President of TempApts needed to get involved, to which I learned that there were many sub companies that each was responsible for something else and therefore despite Frank being the President was advised that Temp Apts whom organized my stay was not able to hold anyone apparently accountable for consistent issues. Do not stay here

Perfect midtown location! We booked the apartment for 30 days, had best time... walking distance to Fifth Avenue, Theater District, Central Park, Hudson Yards, Times Square and Bryant Park. Easy to get to subway just across the street. Lots of restaurants. The apartment was great. Spacious, fully Furnished and best sleep ever!! Perfect beautiful view of Manhattan skyline, Concierge service available 24/7 in the lobby, friendly staff as well. We will definitely stay again and recommend to family and friends.

We had a short term stay (6 months) in a luxurious 2 bedroom apartment, with laundry, dining room, living room and 2 baths. Modern kitchen fully equipped with oven, dishwasher, washer dryer, fridge and freezer. The apartment looks so beautiful, it is big and gives you a magnificent city view! Not only was the building a hit but right downstairs you have BUTTER restaurant by Iron Chef Alex Guarnaschelli, the famous world-renowned celebrity Restaurant . The food was delicious, especially the bread and butter we were served as we sat down. So good we asked for more! Brussel sprouts and the pear salad were also very good. We had a wonderful first time trip to the Big Apple!! We will return

Perfect for extended stay and corporate travel. The apartment looked like we belonged in a VIP first-class lifestyle. Fully equipped kitchen, 24hr doorman & concierge, fine dining and rooftop bar. They were super sweet can hail you taxis quickly theyre quick, humble and efficient. The bath tub was nearly as deep as a hot tub but slightly narrow. The front desk was very accommodating and we had a great time. The best part was when the man opened the cab door for us and said welcome home. We will be back in July!

The hotel service for the residential part of the hotel has been dirt poor since arriving. They are never at the desk and have long wait times to be serviced, no enthusiasm for pleading their guests, and once mixed my key card for the wrong room after explicitly saying which room I’m in. The rooms are nice but I am 30 flights up with a fruit fly infestation from them coming out my drain. They never brought me a router which should have been installed in my room. Honestly, terrible experience overall. Do not recommend.