I never leave reviews but had such a great experience recently that I wanted to share. I brought my car in for some routine service and the service advisor Valentine was able to make the whole process extremely stress free. He explained what needed to be done, was polite, and reassured me my car would be ready on time which is an issue I’ve had at other dealers and shops in the past. I was made to feel comfortable and confident that my car was in good hands with excellent customer service. I would 100% recommend Audi Manhattan.

Had a great experience at Audi Manhattan with my rep, Scott S. I placed an order with him for new / to-be-built car, and he kept me informed throughout the manufacturing/shipping process. When the delivery day came, everything went smoothly and efficiently and I drove away happy. Scott S. made things as easy as they could be.

I had a great experience having my car serviced through my service advisor Valentine. He was extremely professional, knowledgable about the ins and outs of my warranty, and explained everything in a way that made sense. It was such a relief. And my car was ready right on time as promised. Id happily work with Audi and Valentine again.

I barely leave reviews. But I had to for my seamless experience with KC! He is the bomb! Got all the correct parts for my car! His service was outstanding. Definitely a satisfied customer. He was very knowledgeable! Will always return for his service. Ask for KC!

Valentine provided excellent service. My car has never run better and he helped answer all my questions. This was a truly fantastic experience!!!

Would absolutely recommend. Just recently leased an Audi from Audi Manhattan and worked with Alex. To say that he was was amazing would be an understatement. I drove over 5 hours to go through Audi Manhattan and when my lease is up in 3 years would be happy to do so again. Alex was so helpful and quick to answer any questions that I had. Alex and Audi Manhattan went out of their way to make the car buying experience enjoyable.

I had a wonderful experience with a recent purchase. Picking up the car and completing the purchase was efficient and seamless. Aleksey was always very responsive and incredibly helpful throughout the purchase process.

I never complain after Wesley works with me. Always a pleasure coming in and getting the job done. Thank you

I recently purchased an Audi S3 from Audi Manhattan and was very pleased with the outcome and my vehicle, PAL was a great salesman That help me with any questions and help me set up the car to my phone. I was very impressed with his attentiveness and would highly recommend anyone looking to purchase an Audi to visit this location 👍🏼👍🏼👍🏼!!!

Juan in the service department a very good service advisor, i was in for an aligment issue and scheduled maintenance. He was able to turn it around quicker than expected

Had issues with tires on my Q8 Called for an appointment was told not needed, I explained I would need a car if mine was kept for work on it. The woman on the phone said just come in and it would be dealt with. I came in this morning and was told my car needs to be kept and they would not provide a loaner. Staff were very rude. I explained about what I was told but was met with ‘ there’s nothing we can do’ and you’re leaving your car at your own discretion’ really bad service and attendants

First time working with Audi Manhattan, and had a great experience working with Aleksey. He was professional, straightforward, and a pleasure to work with. Highly recommend!

Please go see Pal if you want a 5 stars experience. Took all the time on earth to help us with our first luxury sub purchase. Goes above and beyond to make sure you are satisfied. Always running but always available and smiling. And great discussions.

Levani is awesome, super nice, helpful and responsive in every process, especially given that I need to have the car registered in another state. Highly recommend!!!!

Brought my car in for service and everything was great! Valentine was super helpful and provided excellent service! A+

A must visit for audi lovers.pics taken in 02/2018

Entire team was great. I live across the country was able to work remotely with Charles, Emeka, and the Audi Manhattan team to find my Mom a brand new Q5 at a great price. No hassle, shady tactics, or pressure: just a straight forward (and fun!) car buying experience with wonderful staff. Keep it up, Audi Manhattan!

I had a great experience buying my certified Q7. I bought my car over the phone form out of state before even seeing the pictures. Levani Zazadne made whole buying experience of buying over the phone seamless and true to his words I found everything in the car exactly as he described . After buying the car online our family flew from Chicago to New York, and again our experience at dealership was great.

I’ve had two recent experiences with the service and parts department and unfortunately both were not very good. In July I had my car serviced for an annual check up and full detail. Not only was the price for the service extremely high but I left unsatisfied. I now have huge rub marks on the hood of my car from a machine they used to wax the vehicle. Again in August I stopped by to purchase wiper blades and for some reason they felt I should pay $30 more vs. the advertised price online. It seems to me this dealership follows the old rules of scam after scam. I sent an email to management and yet to receive a response. I will not try for a 3rd experience in the future nor am I inclined to ever purchase a vehicle from Audi Manhattan. I expect more from an Audi dealership.

Just got a 18 S5 and had an excellent experience with Levani. I did feel hisenthusiam and politenss. He activly responded my inquries and requests. Will definitly look for him for future requests and services. Hope we can keep this nice relationship.

Walked in looking to upgrade my Audi. Met with Aleksey who was extremely professional, courteous and knowledgeable and he did everything he could to help me explore my options and find the right type of deal for me. Aleksey was very responsive and helpful throughout the process and even accommodated my timeline and request of meeting at a different location at my convenience to complete the transfer. I am very happy with my experience with Audi Manhattan and particularly with Aleksey. Great working with you and thank you for my beautiful new Audi!

Levani Zazadze is the most amazing salesman ever. I went in to test drive an A8 and all the paperwork was done online. Second time I went in I just signed few papers and drove off in my new car! Awesome experience. Levani made sure car was perfect before the delivery. Would buy from him any times!!!He doesn’t pressure you nor tries to sell you anything unnecessary. WOW!!!!

I have been to many Audi dealerships, but Audi Manhattan has to be the best experience I’ve had by far. I had the pleasure of being assisted by Keron Clifford who was very knowledgeable about the part I was inquiring about and recommended other parts to enhance the performance of my car. I would definitely recommend visiting him for all your part inquiries.

Took my Audi to the Audi Manhattan body shop for repair and Amanda Nikolic has just been great! It’s almost like I didn’t have to do anything except (ruin and) bring my car for repair. She’s dealt with the insurance and everything one step after the other. She has been very responsive and very arranging on when I could drop off and pick up my car. I would almost feel like ruining the car again 😉

I’ve been a loyal customer to the brand throughout the years. I was interested in purchasing a roof box for my SQ5. Spoke with Keron for weeks about dimensions fearing it wouldn’t fit my vehicle. He assured me it would and it most definitely did. Thanks again for your help.

Had a great experience with Audi Manhattan. Kevin Nagle was great to work with. He was professional, personable and got the job done right and on time. This is your guy. Highly recommended.

I don’t usually write reviews but I felt I had to in this case. Their customer service is exceptional. The GM Tim, went above and beyond for me and very professional. I have nothing but great things to say about them and very happy that I chose them to purchase my car and will continue it’s service through them.

I had a great experience! Kevin Nagle was helpful, honest and very knowledgeable. He made the process fast and did so with a smile. Thanks Kevin!

Good service and Juan was amazing with his job, very good customer services

Juan in service took care of my A8. Very satisfied.

Scott S was great to work with as we looked for a new car!

Wesley saw me when I came in and it was top notch service

Juan was a very helpful service advisor. Has serviced my actual and previous Q7.

Juan is a great service advisor. He helpedme with my out with a recall on my Q5.

Great service at Audi Manhattan thanks to Kevin Nagle! He did everything I could ask for and more to make sure the job was handled quickly and thoroughly!

I had a wonderful experience with Levani from Manhattan Audi. From the moment I spoke to him on the phone, he was kind and eager to help me find the car I was looking for. When I met him in person, he made my family and I feel welcomed and special. I would recommend any of my friends and family to him when looking for an Audi. Thank you Levani!

Audi Manhattan is my favorite dealership. The experience of buying a car from them is honest, helpful and simple. I am now on my third car with Audi Manhattan. The manager, Tim Comparato is the most helpful car person Ive ever dealt with. He has personally attended to my sales and made sure that they were problem free. I also service the car at Audi and recently drove 3 hours from Long Island so that I could have it serviced at Audi Manhattan because they are so good and helpful. Car buying used to be a horrific demeaning dishonest experience and now its actually something I look forward to. I definnitely recommend Audi Manhattan

The dealership itself is very nice and I had amazing, customized help from Alex in finding cars for sale (he was great!!).My 2 star review is because I wasted 3 trips driving up to the dealership from Brooklyn only to learn that the car was sold before I had a chance to put in an offer (and I drove in same-day for all vehicles). Two of the times, I was sitting at Alexs desk discussing terms after having test driven the car and the car sold after I test drove it.I understand that its a busy dealership, but its poor customer service to be so desperate for a sale that youre willing to sell it from underneath another customer serious about purchasing the vehicle after letting them test drive it.

Couldnt be happier with our recent experience at Audi Manhattan. Levani was especially helpful throughout the entire sales process -super responsive, knowledgeable and kind... HIGHLY recommend!

Great service from start to finish. Make sure to connect with Aleksey (Alex) to ensure you’re given the red carpet treatment!

I always knew going to an audi dealer for service was asking to pay an extra 20%... but these guys managed to “highly recommend” and then charge $650 + tax for rotation and alignment. That is about 400% the normal cost. Besides, how can you even recommend a service to extend the life of a set of tires that cost as much as the service?

Great experience during my visit. KC was very knowledgeable and made my visit a smooth process. will be back!!!

We had a wonderful experience servicing our car at Audi Manhattan thanks to our service consultant Kevin Nagle.Mr. Nagle was honest, communicative, listened to our concerns, and worked diligently on our behalf to make sure we had our car when we needed. Would highly recommend this service facility and Mr. Nagle to anyone looking to service their Audi in NYC!

Lavani was great seller, he was very nice and friendly, he answered all my questions that I had and I would 100% recommend him.

Great service with Wesley once again!

Finally decided to purchase my 4th Audi but always stayed away from dealerships in Manhattan. Big mistake!!! Levani, the person that assisted me, was knowledgeable, understood my needs and worked with me through the entire transaction. Thank you Levani, for such a wonderful and easy experience! You’ve created an atmosphere that will allow myself and others to return. Thank you for that. Be well until next time. - Steven

I went to the parts department and meet a young gentleman by the name of Keron Clifford he was extremely knowledgeable of the product and gave me great customer service I didn’t feel like I was just buying something I had no idea about I got my brakes for my 2014 Audi A4 great service

This will be our 3rd Audi Q5. We love the car and Alek from the Manhattan Showroom was very quick, knowledgeable, and took care of us. I recommend this audi dealer as well as Alek very much.

Levani Zazadze gave me a great experience from start to finish. He was fair, efficient and provided excellent customer service

I had a great experience at Audi Manhattan. The facility was clean, organized, and the staff were professional. I found my dream car! Aleksey was kind, fair, and made the experience memorable! I recommend!

In late July 2021, I drove my 2013 Audi A3 to Audi Manhattan as the reverse gear sensor in the rear bumper had become defective. My service advisor, Wesley Hamilton, told me it might be a body shop issue and got Amanda Nikolic involved. As Amanda was about to leave on a planned one-week vacation, we agreed that I would bring back the car when she had returned from her vacation.After I had driven the car back to Audi, Amanda called me promptly, gave me an estimate to do the diagnostics, and even before examining the car explained what the possible issues might be. I agreed on the cost of the diagnostics and Amanda told me that she would call me with her findings. She contacted me the next day, gave me an exhaustive and transparent report of her findings, and provided an all-inclusive estimate (i.e., diagnostics + repair + tax) to fix the problem. She also told me it might take a few days to perform the body work. However, she called me back the following day informing me that the car was ready. I sense that she assigned the highest priority to the repair as I had shown understanding for the delay caused by her vacation.In addition, Amanda had a very courteous and pleasant demeanor on the phone, showed great patience in explaining the issues and answering my questions, and displayed a nice sense of humor – which never hurts in the world of client service.The rear bumper looks immaculate. And, though I have only had minimal opportunities since the repair to check the sensor, I have every reason to believe that the car was fixed in a most professional way and that things will be fine.It was first time ever I had body work done on my car and it turned out to be a straightforward and stress-free experience.Benoit JadoulNew York CityAugust 16, 2021

Shout out to Aleksey who provided me with excellent service!!! Alex is funny and super nice, definitely go ask for him if you can!

Great service from Audi Manahattan my advisor Jonathan always does a great job.

We recently purchased a vehicle from Levani at Audi Manhattan and couldn’t be any happier with the experience. Levani’s genuinely friendly demeanor made the whole experience from the initial call to delivery seamless and smooth. He truly cared to get us into the best car for our family. We bought certified preowned and had a little concern once we took possession of it and he was quick to get us hooked up with service and have our concern addressed and remedied. He even gave us a personal loaner car that he has. It happened to be the same make and model as our one we purchased. #twinsLevani even met me half way once the work was complete to exchange cars so that I didn’t have to drive 1.5 hrs to Manhattan after work. He truly breaks every other experience that we have ever had with a salesman. We will hopefully get to work with him again in the future with our next purchase. It will definitely be the first person we still call when that time comes.

I am very disappointed and outraged by the horrible service at Audi Manhattan take my car in for what I thought would be a seamless process that has actually turned into one of the most horrible experiences as a customer. AC not working which I noticed the engine overheating …. I had my vehicle towed by Audi roadside assistance to your facility. I received a report after your technician made diagnostic assessment that my coolant tank must be changed to correct the problem…. In addition I upsold myself by adding the requested service of the vehicle which brought my total to almost $3000. Upon picking up my vehicle it only took 20 minutes on the street where an error message on the dash alerted that engine was overheating which was the SAME PROBLEM I paid to be rectified. I called in 7/5 after having my car towed back to the dealer on 7/3 and requested to speak to a manager …. and as of today 7/8 a manager still hasn’t contacted me. Also, I was sent an additional report reflecting $832 cost that didn’t specify what service would be performed. I was only given a loaner vehicle on my return pf the vehicle after being told there weren’t any or any accommodations in place to ensure I remain mobille. Again…. Your entire dealership has been every inkling of horrible to be in Manhattan and in the heart of the city. I have never and more than likely won’t have any of this happen in the Audi dealers in North Carolina where my vehicle was purchased. Signed a very disappointed customer!

The seamless and best car buying experience ever and all because of a great car salesman - Levani. He is the best. He will go out of his way to take care of his customers. He is very responsive. The best part is he even followed up after about a week or two after getting the delivery of a CPO. I have never had such a wonderful experience with any car purchase ever before. I would highly recommend that you deal with Levani if you are going at this dealership. Levani you are the best..!!

I needed brakes for my car and Keron went above and beyond to get me the right parts, since I had been sold the wrong ones by another dealer. Great service

We had a terrific experience. Levani was great - kind, professional, speedy, and true to his word. Loving the new A5 too.

Audi Manhattan is the place to go for all audi service, parts department is top tear. All the latest audi appeal and often have the parts I need in stock. Keron Clifford is the person I see, he’s the man!! Always a great experience and well versed in the products sold.

Dealership is beautiful, and people are very nice. Special shoutout to Aleksey (Alex), who is super nice, got me a great deal even in this crazy car shopping environment, and made my experience seamless. Highly recommend this dealership and ask for Aleksey if you can!

I wish that I can give this dealership a zero star. Please read the reviews before coming to this horrible place. They overcharge for everything. They do not have any customer service for anybody. We have to bring our truck twice for the same problem. Each time, they keep our truck for three weeks. Please DO NOT deal with this dealership. They give Audi a bad name. All their staff, managers, mechanics, need to learn Customer service 101. By the way, they do not give loaner cars. Worst dealership ever. Run! Do yourself a favor and go to the New Jersey or Queens dealership. You will get better service. If you are a minority, AVOID THIS DEALERSHIP. The employees use microaggressions and subtle remarks to insult and put you down. They refused to give us loaner car after keeping our truck for three weeks. Within a week, the engine light came up again for the same problem. We took it back, and they started arguing with us.. We asked for a loaner car, they REFUSED. As of now, truck is still in the dealership with the same problem that we paid almost $2000 in the first place. I am so finished with Audi. Audi should learn from Benz and BMW about customer service and cultural competency. After this, I am getting rid of the truck. Audi needs to get with the times and train their employees about customer service, quality service and marketing. IF you want respect, good quality care and to save your hard-earned money, PLEASE, STAY AWAY FROM THE AUDI OF MANHATTAN. By the way, take the time and read the reviews. Audi only responds to great reviews. They ignore poor reviews. Why? Because the dealership does not CARE. They only provide BETTER service for only a certain group of people. BY THE WAY, Nathan Valentine, you definitely need customer service skills. Learn how to deal and talk to people.

Worked with Levani and had an excellent experience purchasing new Audi. Levani provided professional service. He was very informative, communicative and knowledgeable. He went out of his way to ensure transaction went smoothly. Levani was very easy to reach and promptly replied to all our questions and even during vacation provided attention and support to successfully finalize this purchase. We were extremely happy driving away in our new Audi and it is all thanks to Levanis hard work.

Speak to Allan Wright, made buying our S5 sportback very easy and worked with us.

Keep trying to buy a car from them but all I keep getting is an automated response asking me to schedule an in person appointment. There is no need for me and them to waste time with me coming in until the price is agreed upon, papers are ready to be signed and keys picked up. The car is a CPO so Im not worried about a test drive. Dealers need to adopt to online car sales.

I leased my Audi Q5 from Audi Manhattan about a month ago and Levani helped me through the entire process and still to this day is always available whenever I have any questions about anything! He made the process very easy and smooth until the day I picked up the car. If you are thinking of leasing/financing a car I recommend Levani as your salesperson! Thank you for everything!

I went to Audi because my rear bumper was hit and I needed new fog lamps! Now understand I did not know what the heck I was asking for… Keron, I believe his name was HELPED me beyond the call of duty in figuring it out because the car was not with me. I know dum right (haha). What matters is he listened to my long a$$ story and boom! Now I have new fog lamps, NOT rear lights! There’s a difference!

I have just lease a Q5 at Manhattan Audi. The whole process was superb and most importantly it was not time consuming.Vincent Schommer was the salesman who introduce me to the Q5 inventory and he guided me to select the car that could fit my needs and budget. He was kind, honest and professional in all the steps of the process helping me to find a reasonable and competitive deal.After I sign in, he didnt dissapear like always happen in other dealers, he keep in touch with me until the day of the delivery of the car, that was few days later, in a private showroom, it was and amazing experience, and explained to me every detail of the car. The final paperwork also was explained to me point by point by the Business Manager Steven Rubinchik another true professional that answered all my final questions.If you go to Audi Manhattan ask for Vincent Schommer he really treat you as a Family a true gentleman. Overall the whole team is oustanding.I highly recommend Audi Manhattan as your first stop when you looking to buy or lease a car.

I rarely post reviews however could not resist posting about Levan Zazadze working at Audi Manhattan. From my first step within the dealership, Levan has made it his priority to make sure that I had the best experience possible. He explained everything thoroughly and made sure that I was happy with each and every choice and decision made. I believe it is Levans determination to make sure that each and every client is happy and fully satisfied with his service and that is exactly what he does. I have been recommending Audi Manhattan to all my friends and family and specifically directing them to work with Levan, as he is the best of the best. I definitely recommend him to anyone in the market.

Audi Manhattan did a great job handling bodywork on my 2019 Q7, including handling communications with my insurance company almost exclusively. Car looks like new, especially since Audi took care of some additional dents and scratches not associated with the primary incident. Amanda Nikolic did a great job keeping me informed of progress and answering my questions along the way.

Great attention and service by Levani. Service makes a big difference when shopping for a car these days.

Aleksey was great and was able to get me the new car I wanted and he was very accommodating! He made the whole process quick and easy.

Audi of Manhattan provides a far superior car buying experience to any other dealership. They go above and beyond to ensure the customer is happy with their purchase and content through the entire process. The general manager, Tim, and our salesman, Vince, were both exceptional, knowledgeable, and displayed the utmost professionalism. From the moment you walk in to the moment you drive out you notice the attention to detail every stop along the way. The entire process was seamless, quick, easy, and 100% transparent. I would highly recommend this dealership for anyone thinking about purchasing/leasing an Audi.

Disappointing Response: 3 email follow-up and 2 calls and still no response for a revised offer and no-response. Not even confirming on the final offer. May be there business is really good and they dont need new customers..

Scott was amazing 😉 He was patient and not pushy like many car salesman! A true gentleman! Come here and get your new Audi! You won’t regret it!

Great experience! Alex K. was very helpful and was not the typical pushy salesman. He made the process simple and efficient. Definitely check them out if you are looking for a new or used car. Will be back in the future.

Brandon McDonald has great patience, provide clear instructions and information

I had a really great buying experience here. I decided at 4pm one day to go test drive an Audi A4 I was unsure of purchasing. I made an appointment for 5:45pm and signed a deal before they closed at 7pm. The sales team is very professional. I will certainly go back again for my next car.

First class service throughout my Audi purchase experience! My sales agent, Mr. Pal Palanca, was great. I felt at ease and comfortable, not stressed or pressured. Nice looking dealership. GO OPENROAD!!!

Tried inquiring about a car for sale and my experience was shameful. The sales team is arrogant, especially LAVANI or however you spell it. He acted like he is more intelligent than the customer which is laughable. Lavani called me a liar and basically hung up on me when I asked to speak to his manager. If you do want to be disrespected, then dont come here. Go to any other Audi dealer for better service. This place is trash to me.

Bought a Q5 from Audi Manhattan. Couldnt be happier with the service and how we were treated. The car is beautiful and the sales team including Pal and Scott were honest and personable. Overall a wonderful buying experience without any pressure, just service! Highly recommended. Thank you so much!

I had such a great experience here, normally I feel really intimidated going i to places like this but KC made me feel right at home! He answered any questions that I had.

I Went to Audi of Manhattan for oil change . I mistakenly went a on Monday but my appointment was for the following Monday . Since I got there early one of the girl at the seat I asked if I can drop if the vehicle and come back later maybe next day or somethingThen she told me to wait for an advisor name Juan.I was very upset by how he treated me .My car had tlc plate and he said exactly we do not give loaner for tlc carFirst of all I work for a bank and I have the tlc plate to just hold the plate since there is cap by tlc for tlc platesI was trying to drop of the vehicle but then he said he can’t take my car because it’s tlc plus he can’t take it now since I walked before my appointment but the lady already put me in the system for the day . So I walked awayI am really upset by how they treat customers.Never going to Audi of Manhattan

It takes a lot for me to write a review and I have only written on other. After being a long time customer of Audi of Manhattan and have leased 2 cars from them, this will be my last. They are unprofessional and managers always too busy to talk to customers. I acknowledge they have a high rating but my experiences have been less then positive.

Worst dealership in NYC Don’t go here. Go to queens instead customer service and everything else is great!!!

Shocked how you can walk into a dealership and see Numerous sales people standing on their cell phones and No one comes over to help. No one even says hello. The guys behind the desk just stare at you.

I had an absolutely awful experience at Audi Manhattan. I saw the vehicle online that I wanted, call on a Saturday evening to confirm availability. Salesman was disrespectful and insulting when I spoke about the car. He said the dealership was closing and he would follow-up on Monday. Never heard from him. I called him 3x on Monday and he never returned my calls. Around 2pm I called back to speak to a new salesman. The new salesman agreed to help but acted very busy to really focus on my needs. I asked for a bill of sale and I received 2.5 hours later after I was told 10 mins and there were other customers here in the dealership to test drive since I was an out of state buyer. The bill of sale was inaccurate and I indicated to the salesman of the pricing error. He seems annoyed by not performing his own job responsibilities. However, I received a corrected bill of sale that was completed grainy.The salesman then asked when I could come into the dealership to pick up the vehicle. I requested Thursday and the salesman had an issue with that day as if it didn’t work for him. Against my better judgment, I chose Wednesday and agreed to come 211 miles out of state to pick up the vehicle and finalize the transaction. On Tuesday, I never heard 1 word from the salesman. Around 6:30pm, I text the salesman and ask were we good to go on the transaction. He then calls me and asks me while I’m at work to send a copy of the new insurance card and I could do it over the phone. I informed him that my insurance changes must go through an agent and it would be completed Wednesday morning but I sent an email to ensure this task was completed with great celerity. The salesman the indicated if I didn’t bring a cashiers check along with the salesman manager that I couldn’t take the car the same day. Draft Loan checks from NFCU (one of the largest credit unions in the world/one that Audi Manhattan works with as well? I had to contact the bank after hours as NFCU branch was closed. I stay on the phone 2 hours and then go to the local branch Wednesday morning at 8am to get a new check. I rushed to the training station to catch amtrak to get to the dealership on time and asked my salesman for a ride from NY penn station. I was told “NO” and “we don’t do this at all and I can’t leave my desk”. After paying another $12 for a taxi, I get to the dealership and I wasn’t greeted by anyone. I went to the reception desk and asked to for my salesman. He was at the reception desk looking at instagram photos (basically goofing off). I introduced myself and the transaction proceeds. I brought the car down for me to take a test drive while trying to get me through finance timely. When the car reaches the service lane, I point out there is a ding in the rear qtr panel on the passenger side and that he nor the dealership ever disclose this on the advertisement or verbally/writing as he sent a few pictures on Tuesday evening while omitting this damage. I test drive the vehicle and enjoyed it. I proceeded to finance and then we ran into another problem. The amount in the system is inaccurate by another $1000. I asked the salesman and f&i rep to meet me half way on this and as they both went to the used car manager and wouldn’t allow me to speak to anyone. I peered over the 2 floor balcony to listen to the misinformation that was spewed by the salesman. They came back up to the f&i rep’s office and told me they didn’t have more to give on the deal and it was take it or leave it knowing I didn’t have a ride back home. Again, against my better judgement. I paid the $1000 and was told that the car was going to be detailed and filled with gas after I asked since the car was not full of fuel. The detail on the vehicle was supposed to be 1hour or less as the salesman promised. The detail took 2 hours and 36 mins.I was late for a dinner appointment and delayed heading out of Manhattan. I was never office a bottle of water, snack from service any beverage or a mug or key chain. I was glad to leave the dealership after all this happened. I can not recommend Open Road.

This is the second time I have come here for maintenance. I had a great experience for when leasing in 2019 and had hope to return to lease again, but the service here leaves much to be desired. They are unable to tell me how long maintenance will take over the phone. And when I arrive for an appointment I am left waiting by my car for 15 minutes before a service advisor kindly came by and told me 1- there are no loaners, 2- the maintenance will take at least 2-3 hours. So I am left stranded in the dealership, which wouldn’t be so bad if we aren’t in the middle of a pandemic and all they offer is a chair.This is not to say the service valets and advisors are not good at their jobs. However, they seem overbooked.

Unfortunately I got into a accident and needed repairs on my Audi SUV. I was worried it would be a nightmare to deal with insurance paperwork and the body shop. However, I am so glad I chose Audi Manhattan for the repairs. All I did was drop off the car and provide my insurance policy claim number. Amanda Nikolic at the body shop department took care of everything from here on out and put me at ease! I did not have to worry about dealing with any paperwork at all. A couple weeks later I had my car back in perfect condition (repaired and detailed!). Amanda was easily accessible via email through the entire process and kept me updated on the status. Its never pleasant situation to have accident damage, but Amanda made it as easy as it could have been.

Had a great experience purchasing my new Audi with Aleksey K. He was knowledgeble and patient throughout the whole process. Highly recommend Audi Manhattan for your next car purchase.

I made and online inquiry and was connected with Alex K. He answered all my questions and helped me trough all the buying process. If you are planning to visit this Audi location, I recommend working with Alex, he is exceptional.

Excellent customer service with Amanda. Responsive and courteous and knowledgeable about all aspects of my car service and repair. Hassle free experience.

I purchased a pre-owned vehicle from this dealership and they rolled out the red carpet for me. Specifically Levani was the dealer I started with and set up my purchase. He was extremely diligent and responsive to my questions. He was going out of town when I was planning to drive down from Boston to NYC. Despite the unfortunate timing, he was able to connect me with his partner Scott Wernick. Scott was able to bring the ball across the goal line. Also, shoutout to the pre-owned manager, Brian, he provided real time solutions to a long process. Lastly, shoutout to Antonio for assisting with the remedy to a financial issue. Overall, a top tier business.

We drove to NY from Washington DC and as soon as we got to NYC a light came on the dash. The manual said not to turn the car off. Luckily the Audi service department was nearby. Juan figured out that the key battery needed replacement and to our relief, he replaced the battery and solved the problem. We could not thank him enough!

My second car from this dealer ship and my experience for the second time was even better than the first. I got a fair deal for trade in and a great deal on the new car. Even though it look a long time to get the car due to delays but the wait was worth it. I would recommend them anytime.

I had a great experience with Audi Manhattan Open Road. Scott McCullen was wonderful to deal with. Both Courteous and kind;. I highly recommend Scott and the Audi Manhattan dealership.

Amanda couldnt have made it easier to get my car repaired quickly and without hassle after my Audi was hit while parked. She took over and got the insurance lined up for me - my car was ready earlier than expected.

Called to ask about a test drive. Salesman Scott insisted on getting my mobile number before he would say whether drive would be possible. When I resisted pressure to give up personal details in first call, he said to call back for somebody else -- dont bother asking for me. Seriously?Ill be checking out Audi Brooklyn to buy new car. Poor choice Scott.

Extremely happy with the Q8 I picked up today and the exceptional service by Pal Palanca. Pal was great to work with, incredibly responsive and courteous and a pleasure to deal with. Would highly recommend Audi of Manhattan and Pal Palanca.

Great team and stellar service team - truly a 5 star operation

Let me start by saying that Pal Palanca was the best! He patiently showed me the cars I had previously checked online and answered all of my questions (and I did have a lot of questions!). I can definitely say I got a really great deal and couldnt be happier! Pal and the team were pleasant and made the purchase process easy. I did not feel rushed or pressured. So, if you are considering buying an Audi, dont think twice and stop by to have Pal help you find you a car. You will not be disappointed!