I had a COVID test on Friday that was supposed to be done for today Monday so I could have surgery. I called yesterday a number of times and was told that it would be done for last night. They even called to get the Fax number that the report was supposed to go to. As it did not show up, I called again this morning and spoke to the secretary again who finally spoke to the lab (which should have happened yesterday) to be told that they did not expedite as promised. Now I have to rush to the hospital to get tested there or loose my surgery appointment. Terribly run service. Would never go there again!

A big Thank You! Everytime I go to your place Everyone is extremely pleasant and professional

First, I would like to state the employees at Urgent Care New Rochelle are Professional & Knowledgeable. I first met with Cindy then Heather. Both were professional and patience. The last staff I met was Doyna (Nurse Practitioner). Ms Doyna was professional and Knowledgeable, she took her time and listened to my wants and needs. She guided me and I am happy I visited This location. I would highly recommend Urgent Care.

Wait times usually arent too bad and the staff is incredibly friendly and helpful

All staff members were courteous, professional and responsive to my needs. Kudos to the receptionist who had her hands full and found a way to accomodate my specific request that day. Thank you!

DEBT COLLECTION WITH NO DOCTOR! STAY AWAY!I went to these shysters for a cyst (bug bite) and there was no doctor and they told me to drive myself to White Plains ER (they didnt ask if I was medicated, nor did they take vitals). Now I randomly get a debt collection notice when I got no bill and I never got treatment. I have the evidence. Why else is the debt after 6 months $25? I can only assume theyre making up for all the C0vid they spread. They are in the New Rochelle hotspot.

I went there this evening at 7 pm as I am not feeling well. I did not have an appt so I was a walk in and the website says walk ins only. The lady at the counter tells me she has nothing available but does have one appt tomorrow. i told her I was not feeling well as my throat was bothering me and I just felt unwell. When i told her i did not want to wait until tomorrow so I would go to westmed her response was ok. I am ill, want to b seen, there is no one in the waiting room and u turn me away. Dont get this place and this is not the first time my experince was such. Westmed is a much better facility but they are down the street from my home.

Staff professional and efficient- able to get next day appt for rapid testing result.

The most poorly managed and unprofessional medical facility in the area, without a doubt. During my visit in December to get a COVID-19 test, I walked in and was asked personal questions in front of someone that should not have known my information. On top of that, the employees were talking amongst themselves, one EXCLAIMING to the other that they’re positive for herpes, with my family in the waiting area. With a “sorry you heard that” as a response. On top of THAT, the same person that was about to attend me and give me my test was at her computer within 6ft radius of 3 people with her mask down, face exposed. To make my experience the worst one possible on top of that, my insurance was not even billed for my visit when I explicitly asked what my insurance would cover before proceeding.This location needs to be restructured or closed. If you can’t operate to the standard expected for a place delivering medical care or conduct yourself to the standards of ANY business, you should not be conducting business. There is no way that your location can be in an area as such with premium competition, operating under a name that normally delivers (think: Long Island locations) but lack the consistency throughout. Not recommending this location to any of my friends as they would be aghast by this place.

Polite, professional, caring, on time and I feel like a person not a number.

Dr Kramer and her staff were there during the snowstorm on Sunday morning while everywhere else was closed. They were so efficient, friendly, and helpful. I can’t thank them enough for kindly taking us in and helping us out!

If I could give zero stars I would. Staff is extremely rude especially one man in particular. Unfortunately I did not catch his name (but wish I did so I could put in a formal complaint). Rude, dirty, and disorganized. You guys need to focus on how you treat your patients, not just medically, but as HUMAN BEINGS. A little respect goes a long way and I have seen NO respect inside this urgent care center. Will NEVER recommend this place to anyone. Avoid this place at all costs.

Worst place to go to!!!! Had to go for work for a covid test they tried telling me what my employer required I had to demand the tests I needed in order to get back into work and still they gave me a problem literally the worst experience I have ever had in my life!!!!

The Medical Staff, Doctors, Nurses & PAs are always exceptional. The wait time is always short and they always do a great job at diagnosing. Always an incredible experience. Thank you!

2 major issues with Northwell Health and this location in particular. Completely opaque when getting from the location, and the corporate company has not responded to any inquiries.1. Scheduled a flu shot here. Confirmed when I checked in there was no co-pay. A few days after I left I received a bill for $25.2.my wife scheduled a flu shot there in between when I went and found out I was billed. We are both on the same insurance. They charged her $25 when she checked in. A few weeks later they sent her a bill for $120 claiming her scheduled flu shot was an emergency visit. Northwell has not responded to any of my wife’s messages or phone calls.

I had a great experience there. And the PA who helped me was excellent, with a caring manner, and the technician was unusually knowledgeable.

Specifically chose this office because it says right the website x-rays available on sight, tried calling but no one picks up, just a full voice mail Decide to try and go there anyway big mistake oh we don’t have any extra people here all week you have to go 10 miles north if you want an x-ray

Thank you for helping me!!!!!The medical staff and doctor at Northwell health acted quickly and attended to me immediately. Everyone was professional, calm and friendly. Once the ambulance came, I was brought to the hospital and was diagnosed with what the doc at Northwell Health suspected I had. I needed an overnight stay in hospital, a Catscan & MRI to rule out other possibilities, but thankfully I am better today. Thank you for everything!

The lady at reception was very rude with very non helping attitude. Overall facility is nice and clean.

Made my appointment online, quick and easy. Friendly and caring staff. Appreciate your care, thank you!!!

The worst urgent care experience, unprofessional and inefficientThis GoHealth Urgent is the worst. Northwell should be ashamed to be attached to GoHealth. Signing up for a COVID test is virtually impossible and very frustrating. The staff is very condescending and not helpful. When you arrive, there is a board on the wall with patients names, most who do not show up, yet the staff refuses to give COVID tests to people who actually need tests.Arielle, the girl I dealt with was completely usless and needs customer service training desperately.This location prioritizes staff spending time on their phones rather than their patients. They should be ashamed.They should learn from CityMD, a professionally run organization.

I personally think the entire staff excluding the Doctors are rude and very inconsiderate of the patients feelings. First staff isn’t checking demographics correctly so if you have old information they don’t update so when you need results it could be difficult to get in contact with a person and they don’t answer phones at all. I have been here numerous of times I think the staff forgets your are there for help need and to feel better they are not so friendly and I feel like I’m bothering them the money I walked in. They are always in a rush to move you along the Doctors are ok but honestly the staff isn’t personally interested just felt rude and no understanding but they do want you to slow them down or forget about getting covid testing if you don’t have appointment they send you away they don’t guarantee you getting tested even if you have all of the symptoms

Everyone I dealt with had great service, & great bedside manner from the nurse & Dr. & quickest wait time I have ever witnessed in a Dr.s office, let alone Urgent Care. Last time I had to wait 4 hours. Ill definitely be coming back when I need to see a Dr. again. Thank you!

The staff at your New Rochelle Northwell Facility are so condescending and rude that they should really reconsider their career in the medical field. As a healthcare professional myself, a operating room nurse and now in medical sales I have never in my 15 years of healthcare encountered such horrible patient care. I had made a appt. for a rapid test at 7:45pm to be told once I got there at 7:35 that it was too late to do a rapid test and wait for the results.. I specifically indicated when I called the day prior I needed a rapid test and whomever I spoke with told me 7:45 worked for a rapid. I proceeded to tell the woman there whom wouldnt even look away from the computer and acknowledge my existence that I needed the test in order to be in the operating room the next day, to which she said why would you need a covid test for surgery.1. If she had any knowledge of preop requirements she would know that a negative covid test is required for all surgical procedures and 2. Who gave her the clinical judgement of whether or not I was worthy of a test? I proceeded to tell her I was a medical device rep. And needed the test to be the the OR the next morning to which she rolled her eyes and told me to go sit in my room. Never again will I visit any of your locations and I will be sure to share my experience with others in the healthcare field that I work with, which includes a number of surgeons who send their patients to locations such as the one in New Rochelle for covid tests for preop. The best part is, I was having the test done after being told to do so from northern Westchester hospital where I am a vendor and cover cases in their operating room. I was paying your facility out of pocket as my insurance does not cover covid testing but after that experience you will NEVER see a penny from me. The knowledge and lack of patient care in your facility is atrocious and you should be ashamed to have the Northwell name associated with the New Rochelle location.

My visit to Northwell Urgent Care in New Rochelle was excellent! Treatment was fast and spot on! It was the quickest doctors visit I ever had! Happy to report Im on the mend and feeling much much better! Thank you Dr. Kramer & Garcia!!! :)

Female doctor was great recommended my wife to go see her.

Service was wonderful and I got my results quickly! The only downside is it is very hard to schedule an appointment, they are always very booked.

Excellent place to go if you have any problems. Very clean! Very nice and knowledgeable doctor, nice nurse( a guy), except a lady nurse, who I asked if I can have an antibodies test done and she said “no”,I need another appointment, but when asked a doctor he said “of course we can do it today”.

I have an autistic child who does not speak. Very hard to make an appointment on line, so I call. A recording comes on that says a long wait time and someone will call you back but NEVER does. So you go as a walk in, register and it gives you a time when the place is actually closed. So you ask the person at the desk how long is really the wait. And you can actually see them laughing through their mask. I would never return here except they are the only ones who except Medicaid.

Everyone was very accommodating. I was seen quickly and out of there fast. I was very impressed to get a follow up call the next day. I also received a call from a nurse the day I was seen to ask me if I needed help finding an orthopedic doctor. She offered to make the appointment for me! I was thoroughly impressed by everyone there! I would highly recommend that facility! Thank you Northwell for taking such good care of me!

Have you ever wished you had a doctor or urgent care that was as caring as your own doctor office? This is the place to be at. NP Andolino and her entire staff are excellent. They listen to your concerns and always provide excellent care. She is top notch and honestly I would go to her for anything, be it adult or pediatric. Best urgent care I have ever visited. We have 5 children and this is our place to be when we can’t be at our doctor office. If I could give it 10 stars I would!

I’ve come here more five times the past year because apparently my body hates me. Everyone is very knowledgeable and nice. The place is extremely clean and Dr. Nabegh is wonderful.Update: this is 100% my go-to place. I actually prefer them over my GP, whether illness or injury. No matter who is on staff everyone is so friendly and they truly care. Even when they were unable to provide me with a definite answer for my illness because they simply didn’t have the resources an ER would have, the doc (wish I remembered her name) took the time to really talk it over and go over my symptoms and what to do. The ER I went to actually did a less thorough exam than urgent care. Wait times are never bad, even when the wait said 1hr 30, it was 10minutes.I’m so grateful for these doctors!

Great service and Very clean facility. The online registration was very efficient and easy to use. Would definitely recommend!

Staff from Northwell is worth waiting for; clean,respectful & friendly conversation. Ill recommend to anyone who in need of professional service.

I thought Steve, Twyla, and Casey were amazing. Customer service was wonderful. And my doctor was magnificent. From the first visit to the last visit I had great time. Thank you very much. As I mention Steve, Twyla, and Casey are spectacular professionals.

The staff was very helpful and nice to me. What I really enjoyed about this specific location, is that every employee that was there carried themselves very professional and made me feel important. There performance is excellent and I would recommend friends,family members and even strangers, they were that good!

Excellent experience! Made appointment on line and was taken immediately. No wait. Very clean. Caring staff.

Made an appointment online, was seen immediately after I walked in, dealt with nice and quite competent staff, got a Covid swab and left. Had results in less than 24 hours.

Such a great office. Minimal to no wait times. Very professional and excellent emphasis on the patient. I’ve never felt rushed. I highly recommend this Urgent Care. It’s the only one I’ll use.

Very good experience at this facility. Wait time very short. Staff and doctors and tech staff were all excellent. Waiting area, exam rooms and restrooms were spotless. And believe me l notice such things. Would recommend this office.

Great Facility. Clean and efficient. Dr is pleasant and knowledgeable. I was seen almost immediately. The health review was comprehensive and a diagnosis found. Can’t ask for better

This location DOES NOT accept walk-in COVID19 testing appts. as of 12/4/2020 nor do they answer the phone. Can’t verify with the facility if the automated answering line does not connect you the reception desk at the site.

Karen was amazing she listened and really understood me. She was so professional and kind. The rest of the staff was great as well. That office is fantastic. Thank you

Honestly what a nice staff over there. Every one is very kind and right away that puts you at ease. They also are very efficient and if you want to save yourself even more time...Pre-register at home before you go over there.I hope I never get sick again, but its good to know that theres a very reliable medical clinic in my neighborhood.

Very professional & efficient staff - I was in and out in no time flat

Absolutely wonderful! I cant say enough about how great this place is! My Husband and Daughter have been treated there quite a few times. I have always been impressed by the friendliness of the staff and the cleanliness. This week I was seen as a patient and now even more impressed. Thank you all so much

Thank you very much for your excellent care and exceptional professional abilities!

My complaint was pain in my small toe. MD touched it and said it is gout. I told her I recalled hitting my foot earlier in the day. She instead offered me medication which I refused. I was upset she did not offer to do a X-ray. 4 days later I saw a podiatrist and found out its a fracture. Treatment 4 days delayed due to wrong diagnosis

Went for Covid testing. Fast, efficient and results back in 2-3 days.

WARNING! EXPECT DEBT CREDITORS!No doctor, no treatment, no bill, just a random letter from a debt collector.I was denied treatment and instead told to drive myself to the ER. I was not seen by a doctor. I would only tell my worst enemies to go to this place because instead of care, they will be drained financially.

I found out that my insurance covers urgent care. I decided to try it out, because no one likes the ER. I set the appointment online and when I walked in, there was a kiosk to check-in. Simple, very easy to do. No one was there, I got lucky. I gave the man my insurance card, waited maybe 10 minutes then they took me to the exam room. I met with the Dr, and this was all done in maybe an hour if that. I dont even get seen that fast from my primary Dr. I will definitely use this office again. I received excellent service, and was seen in a reasonable time frame.

I found making an appointment easy. The office was clean. The employees pleasant and best of all diagnosed correctly, Prescribed meds that worked and was feeling better in a couple of days.

It was a very clean environment and the staff was quick, efficient and knowledgeable.

Your staff is amazing, specially in this unpredictable times. Thank you for everything!

Excellent service from the time you walk in. The staff is super sweet and go above and beyond to treat you with the highest respect. Although I didnt have an appointment my wait time was very short. The doctor was in no rush to get me in and out, he actually cared and spent time going over my concerns and had no desire to leave until I was comfortable enough. The best urgent care around!

Very nice and accommodating staff during the Covid 19 pandemic

Minimal wait time. young, professional staff. maybe a bit too equipment data driven focused with minimizing why some results were offthat said i highly recommend

My experience here was nothing short of amazing! They had me in and out in no time all while making me feel comfortable and welcomed the entire duration of my stay. Ive never been more impressed with an establishment than I was with this one, thank you to the staff for making my visit one to remember. The staff is highly professional and treats you with the up most respect. All in all I suggest anyone to give you guys a try, they will not be disappointed! Not to mention the place is absolutely gorgeous! Thank you again for an awesome visit.

Update: they are sticking to their 400 dollar charge, unless you were dying I would never ever go here. What a bad business and companyWow. Somehow I got charged 400 for a 30 minute visit. Not really sure how that is possible and I will be contacting them tomorrow. I do want to point out that the nurse was openly talking about other patients she was dealing with earlier in the day. Big red flag would never go again. Wonder what they were saying about me.

Staff was prompt, courteous & professional. Facility was clean and inviting. Physician was clear in her diagnosis and care instructions, answered all of my questions and proactively provided a note for my brother to return to ARC program. I could not have asked for a better experience.

Outstanding staff, Dr, Kamyar Nabegh was understanding of my visit and passionate about what I needed, more specifically for my line of work, and the staff was awesome as ever. If my family was sick, Id recommend them to accommodate and put them in the position to care for my loved ones !

Nice people, caring and professional.

Overall experience was excellent!! Medical provider, Dr. Mangas was professional and explained my medical condition, in a way that I was able to understand. My medical problem was explained to me, and medication given. A follow-up call, to find out how I was doing, was done. Would recommend urgent care at this clinic to family and friends. I was taken care of immediately, there was no waiting. Support staff were professional.

I called them 8 times today and no one answered. The voicemail is also full. I kept getting a text about an appointment but they obviously had the wrong number.

Horrible staff & service. I waited at the door at 8am, they claim they open then. I didn’t get let in until after 8AM when 3 staff members passed me and no one said good morning or hello or even held the door open for me. They swiped whatever it was they had to swipe and ignored me. I wasn’t seen until 8:30. I was the first person there and it was empty. Staff members rushed to their computers and continue to ignore me. When I was seen the nurse who took my blood didn’t say hello or even check my name or DOB. Aren’t they all supposed to do this!? She had no idea why I was in. She couldn’t tell me when my doctor would get my results “I don’t have anything to do with that. I just draw the blood”. Shouldn’t she have pretended to have an answer or say, “I’ll ask for you” or “I’m not sure I can double check”. Nothing. Then the doctor who came I said, “do I have to do anything?” No introduction, nice to meet you, nothing. I had to tell the doctor why I was there because she clearly didn’t read any information on my behalf. She said a few things that I was upset about. I left. Horrified. And in the end they told me it might be 24 hours to get the results of my test. Which is also unreal. Never going there again.

The staffs right from the time I opened the door were awesome.Lorinda did excellent and Kelly the NP took her time and explained everything I needed to know and did took care of my need.I live far but was worth the commute and will go there anytime.Have already started giving recommendations

Truly excellent care. Very professional and a very short wait. I was impressed by the facility. It’s a relief to have quality urgent care nearby.

I would like to thank the Providers & staff of Urgent Care for their genuine care & support concerning my health. I also really appreciate how they followed up with me in everything, including making sure I found a primary care provider & other necessary care providers. They really helped me out a lot because for a long time I was not able to find a primary care provider & receive care regarding my current health issues due to most places not accepting my insurance & Urgent Care took me in & ran test like no other provider has before to find out whats going on, then helped me to find providers that would accept my insurance. I hope my new primary care provider treats me with the same care & service as Urgent Care did.

Outstanding. Engaging personable service and staff. Extremely accommodating and knowledgeable. .Dr Magna was engaging, and knowledgeable fowards and backwards in regard to the symptoms leading to my visit. The online patient portal that allowed appointment set up was extremely easy and patient paperwork could easily be completed prior to arrival. The facility was extremely clean and spotless. Masks are available the front desk for precaution to not infect other patients and attention to prevention and containment was paramount. . I highly recommend the office to anyone.

Listed as LIJU under medical insurance website as a provider and verified by phone before appointment was setup for same day walk in. received a bill stating name has changed. IN ADDITION i WAS ASKED TO SIGN A IN ON AN ELECTRONIC KEY PAD there is no wording. Staff member said I was authorizing my payment instead they had me signing an agreement for them to AUTO bill my credit card company.. ITS A SCAM.

I walked in checked in and in was seen right away. And it was very professional and personal. The care of the doctor was warm and friendly service. I will be going back and I will tell all my friends and family.I went back to again because I was not feeling well again . I signed in and I was seen and the staff was very professional and knowledgeable and friendly.

This place was awesome all the doctors are great and the staff is very nice

Was taken in immediately. The facility was extremely clean and neat. The physician listened to me and explained himself every step of the way. The staff was wonderful...efficient, nice, polite, personable, and competent. As this was my first time going to an urgent care, I Couldn’t have asked for a better experience.

I loved the women their they are amazing sweet and kind I do feel like the male medical assistant isnt empathetic for women coming In with a situation he asked me a question that had nothing to do with the progress note as well asking if my parents were sick. But other than that the facility was amazing and clean and the ob/gyn tools are very high tech and up to date also quick speedy service.

The place was clean and it was a good location. The staff was polite, efficient and they cared. I received a text, an email and a phone call after my visit asking how I was, that was something I have never experienced from an urgent care. I was very impressed and Id like to thank the nurse and the PA.

Thank you to Casey M. for her outstanding customer service. Casey is very personable and kind. Thank you.

The staff is so sweet, very helpful and understanding. The office is very clean and I felt very happy with my decision to visit them first before going anywhere else. Strongly recommend going to them.

They deserve no star!! I went there because I knew my hand was infected the person I saw told me it wasnt..even though it was oozing and swollen..And I knew it was infected. I called my regular doctor she had 1 look at it .She prescribed antibiotics and told me that if it wasnt better in 2 days that I had to go back and if it got any worse to go immediately to the hospital to be admitted. They definitely should not be in business.. if I listened to them I would be dead. Horrible urgent care..STAY FAR FAR AWAY

We were extremely satisfied with the facility and its facilitators. Everyone was extremely professional the facility was super clean and best of all we were in and out within a short time! Highly recommend this facility!

Love all the providers and staff here. Top notch. And being able to make an appt home run.

I’m watching them eat lunch while I’m shivering with a fever. So unprofessional. They are the worst. Have not made eye contact with me for 30 min now. Crazy.

Everything ran very smoothly. My prescription was waiting for me at CVS. The PA, Able, told me to follow with him if the problem persisted. He had a wonderful bedside manor. I wouldnt hesitate to use this service again.

Was a very pleasant experience at North well health urgent care in NeuroShell New York friendly staff knowledgeable staff and treated me within minutes of me being there I was there no longer than 12 to 15 minutes from the new patient signing in first time visit to walking back out the door quick experience there But I highly recommend them if you’re in need of a local urgent care. Recommend to my friends and family!!!!

On line registering and scheduling an appointment was very easy. As promised, met with the PA within 15mins of my appt. Very friendly and accommodating staff. Was out within 20mins.

Love this place - in and out. Clean, super thorough and staff is very nice. They are knowledgeable and engaging.

They staff here are amazing! I was seen in a timely manner, all of the spaces were clean and everything was done promptly and professionally .

Very efficient and nice people here.Clean office. Followed the medical practitioner’s advice and I am better ! Thank you Northwell.

Made appointment on line was seen by physician with in 15 minutes of my appointment. Staff was friendly professional and welcoming.

I had a wonderful experience. Im so grateful for the guidance and support the staff offered me.

Prompt service, friendly staff and clean facility. Karen A., the R.N. was very knowledgeable and helpful. Would definitely go back.

Awesome experience! Fast, polite, clean! Dr. Was great, treated me professionally. Explained everything and followed up to see how i was. Excellent place to go when your dr. Is not available.

Loved the staff here. Their easy going, but very professional attitudes helped to relax my friend and made our visit, including x-rays a breeze!

Casey at front desk is so nice and helpful. The entire staff was amazing. Definitely recommend this urgent care office.

Urgent care on Quaker Ridge Rd. in New Rochelle was very efficient. The waiting time was minimal and the examination very thorough. It was a very pleasant experience and in addition there was a follow up call checking on my condition.

My visit was remarkable, the staff was knowledgeable and friendly. Also my overall stay was quick and efficient.

The provider, Dr. Kamyar Nabegh was very thorough and caring. Casey was great as always.It was a remarkable experience.🙂

Fantastic staff!!!

The staff members were friendly, pleasant, and thorough. The facilities were clean and there was a decently short wait time. Overall a pleasant experience for an urgent care!

I took a 13 yo there with severe ear pain. The sign-in process took almost an hour. No medical treatment was allowed before the full sign-in! They wanted an email. I showed them the email before it was sent. After they got the email, they said it was not acceptable and I had to do it again. The sign-in form is on a website and they want you to complete it on your cell phone. Lots of typing on a small screen. They should provide a full size monitor and keyboard. The receptionist (Twyla) was not at all sympathetic and could have been more helpful, to speed along the sign-in process. The medical staff is a nurse-practitioner, not an MD, but the N-P was fine. Twice they tried to send two prescriptions to a CVS. Only one Rx got to the CVS. Also, the child had been seen at another GoHealth location, but their computer system did not bring up the medical history. Their computer systems are sub-par.

Very competent staff; direct and to the point; wait time was a bit longer than I had anticipated but i would use this facility again in a heart beat; very clean