Sad to say.... wish I had known before I got phone service from them,,,, NO REPAIR SERVICE ON SITE... the phone is cheap, and because of that I got it. But as most cheap things are,,, they need repair. Its been 4 months,, and of course it needs work. Screen goes in & out quite a bit.. no biggie its a cheap phone... but,,, in order to get a diagnostic check,,, they have to send it away.... Seems they cant do ANYTHING on site... recommend you think about that before switching to Spectrum.. either that or keep a backup phone... AND THIS IS ONLY AFTER 4 MONTHS!!!

Horrible customer service and overpriced. Wasted my whole day

The worst service time ever, took 2 hours just to get attended. Many customer were waiting and upset. It take too long for each person to be completely attentended and resolve...either put more personal or train the existing ones to be faster. Also there should be a quick drop off or quick service attendant for quick stuff.

Spectrum is a cheat and a liar. They told me that I would be receiving a new promotional price and one amount and then shocker, that was incorrect and they now want me to pay more. Then they refuse to honor the price I was originally told and Im over their bull

Just got off phone with rep. About lowering bill, turns out I have the basic internet available from them Ive been a customer 14yrs + the cost in my opinion is bull $5 for their equipment total 79.99, they give new customers great promotion prices almost half what I pay, just tells you just how much your getting ripped off .rep told my I can buy my own router and save a whopping $5 a month, well I know there are other internet providers that have better pricing, Ive spectrum enough of my money

Wish I could rate less than 1/2 star. This area needs a better cable company...one that operates in the 21st century. Poor equipment....poor service...high rates. Customer service is satisfactory. Dont know how they handle all the complaints. Nothing convenient...

This place is terrible. 2pm on a Wednesday and you’re waiting over an hour to ask a representative a question. Unfortunately they’re the only internet provider for our new home and this isn’t a good start to a 2 year contract. Zero stars!!!

You guys got 5 stars because I stayed on phone for 45 minutes at home to make apps. Dont go without one!!!!@

Be brief on what you are there for. And dont ask any questions because you will not be treated with dignity or respect. But that seems to move the line along quickly. So you be the judge

While the employees may be helpful its definitely a chore getting help. I come to this store frequently for work to return equipment for my stores. Its always an hour or two wait time. There is almost always only 2 employees here and that was prepandemic.

Had to come here 3 times to replace broken equipment, the first 2 times went smoothly, the 3rd however was not so smoothly. Theres 4 employees in the front but only 2 working with customers, the other 2 are just talking to each other and doing walk around making sure ppl are checked in. I sat there for over half hour and didnt move in line at all. Coming from someone whom works in retail the other 2 employees that werent doing anything should have gotten on a register and started helping with customers. NOT just tell everyone that it will be over an hour wait time before being serviced. SERIOUSLY WHO HAS OVER AN HOUR TO SIT AT A SPECTRUM STORE JUST TO SWITCH OUT A MODEM??? ALMOST $100/MO FOR JUST INTERNET AND THATS THE SERVICE WE GET AS CUSTOMERS?!?!? COMPLETELY UNPROFESSIONAL AND WILL PROBABLY LOSE THIS CUSTOMER!!!

Kiosk wasnt working properly so I waited until one of the associates finished with the person they were working with and informed them. Another lady was inside and I was aware that she would be helped first. I was simply letting them know that the kiosk didnt work. The man was very rude amd asked if my name was.....I told him know and he said hed be with me when he was finished. The other associate finished, and I informed him of the same and his response was just as rude as the first. Once he finished completing the last transaction, he motioned for me. I tried to give him the order number, but he asked for the name on the account. I gave him the name, he asked if I was on the account and I stated I was. He asked for my ID, I didnt have it with me because it was in my bfs wallet as we frequently walk downtown and he placed it in his wallet since I dont carry my purse. The associate was very rude and asked really? He then asked if I had ANYTHING with my name on it. I showed him a credit card that he thoroughly examined...He reluctantly continued the transaction. Giving me the 2 boxes and cords. He didnt give a bag or anything to carry it all.I have disliked Time Warner and now Spectrum for as long as I remember for THIS reason as well as the service. The associates have always had an attitude and expect you as a customer to just take it. I try very hard to treat others with respect, but it becomes very difficult when you are treated rudely.

Giovanni Angel and Alyssa this is the first time I honestly went to a take five and hand down it is the best service I’ve ever had since I’ve been with you guys thank you so much I have a Chevy and Wood Chevy there’s always an issue with the filter this is the first place I’ve been to that did not have any issues at all I’ll get my filter in I appreciate you guys I’m talking my review into my phone so hopefully it comes across as clear as I expected to be because I am driving but again 100% great service thank you guys so much

Geoff the counter guy was a great help to us in and out quickly thank you Geoff

No customer service at all. You are lucky if they even pick their head up to say hello. Only reason they got 2, stars is the internet is pretty fast and very reliable.

Very busy on Saturdays 2 people working could use more help! Wait time is long.This location is clean and its a good size place. Theres a kiosk if you want to pay your bill inside. There are several different phones on display if your looking for a new one! My best advice is this if you need customer service go online and make an appointment once you arrive you must check in on the kiosk when you first walk in. Dont try to check in more than 30 minutes before your scheduled time it wont let you I tried! once you are checked in it bumps you up in line. The girl who waited on us was professional. If you are exchanging old equipment for new please call Spectrum when you get home they need to activate your equipment on their end. The girl at the store said the opposite but trust me call Spectrum anyway!

Would definitely not come to this store. I walk in and explain I was told to come switch out my router because I need something with a 2g network as well for my home security. He was extremely rude about it. The lady didn’t really even try to help me except check me in. Why would someone from the 1-800 tell me to come to the store then I do and they don’t have it. Lack of communication. In theory, I would say do not choose Spectrum!!! The guy was finally somewhat helpful when I had the 1-800 tech people on the phone. He just didn’t have to be so rude!

Did not seem to know what they were doing. Had to call somewhere. Took forever. Would not recommend Spectrum mobile phone to anyone.

Brought their cable modem back to them at this location after I received mail from a third party collection agency one time. No previous communications. yes 1 letter that I owed them money, and it was in collections. I had to wait 30 minutes for a two minute exchange because they did not staff enough people (at least that Saturday they didnt). Location is new modern and nice otherwise, I am sour about the collections because it hit my credit and they never sent any previous communications (email, mail phone, text) and they had all that info because it was on my account. By the way, I never used it the modem because I had my own modem and didnt want to pay rent. It was in my closet and it got boxed up when I moved It. I understand them wanting it back, it was theirs and not mine. But again didnt remind me one time. They never called me they never emailed me they never mailed me. I received a collections from a third party one time and it was already too late it had hit my credit. Whatever - I thought Id share that piece of info as a warning to anybody reading this dont forget. I know the billion collections its not specific to this location and like I said this location is modern and new and nice. My only gripe with this location is the six booths that were empty because apparently they dont want to pay to have the right amount of staff. When you walk in the door theres a electronic sign in where you put your first name and your last initial and youll see it come up on the wall and how many people are in front of you.

Like most spectrum stores or anywhere, employee shortage, have only had 2 + mngr there. Hanna is my go to person there,smart, knows spect. and products, electronic smart,and very pleasanr. I see manager in her future .

So extremely satisfied with Hannah’s help she is literally the best Spectrum employee I’ve ever encountered!! Completely went out of her way to solve every issue things I’ve called about and tried to resolve for YEARS! and even ones I didn’t know I had!! I will always be a Spectrum customer. Especially with service like hers.

Miserable. Only two employees who were clearly overwhelmed by the traffic. Waited over an hour to exchange cable box and remote. Screwed up transfer. Had to call once I was back at home to have them straighten everything out before I could get things to work. Would not recommend dealing with the in-person store. Recommend doing everything online.

The staff was very nice and knowledgeable but however the weight is extremely long if you do not have any scheduled appointment upper management needs to staff accordingly for 20+ people waiting and I have experienced this every day during the week at this location in Newport Ritchie my wait time on Wednesday late morning was two hours

Always can depend on help to teach me on my new phone.

Adam is wonderful. The way he interacts and manages customers is 5 stars. Will only try to use him

Spent half my life here. customer service so slow!!! i could be married w/ 6 kids by the time it’s my turn in line!! only 2-3 workers and one is a roach.

Nice to walk in and be helped immediately, Adam always takes care of me he is very professional young man. Spectrum needs to invest in their reliable employees, I see the same faces every time I go in there and almost feels like they are the only ones there. Love my phone plan and help I always get

Its hard to believe a company as large as spectrum could possibly have the worst customer service around. Anytime I have to go there I dred it

HANNA at this location was extremely rude and unhelpful. We had to turn in a router because we had to get our own. We made the appointment and went when it was our time. We turned it in Hanna and asked for some kind of proof that it was turned in and she said no. She said this is a tech something or other and that we dont get anything. I told her that is not ok I need some kind of proof it is turned in so I am not billed for the device. she continued to speak extremally rude to me, told me I can wish all I want but Im not getting anything from her. I asked if she had some sort of Employee identifier or number or last name that we can use as proof of who we turned it into like they do when you call in to a call center. she said no Im not giving you anything thats not your business. I asked if there was a supervisor we could speak with to see about getting proof of turning in the device and again she said there was no Supervisor in the building. I find it hard to believe that there wasnt one there but I just left and called the 800 number for customer service and got someone there that is now going to make sure that my account is properly documented said that we should have been given proof and that they will be contacting this girls supervisors.

The staff here was very friendly and helpful. I was taken care of quickly and all my account issues were addressed.

Adam took the time necessary to completely remedy an issue that I was experiencing, he was patient and completely thorough . I left the store a totally happy spectrum mobile customer ❤️

Long wait, but service person was good.

Spectrum is ok . but like other cable company s . its hard to find a good family movie . thats not rated R or tv 14 or P G .but they do a lot old shows .

Wish I could give it 0 stars. The service is awful. 2 employees working while 3 were actually there. The other was just standing at a terminal and not doing anything! Be prepared to wait for quite a while even with an appointment.

Great easy helpful service for a tech no dummy, ty people

The worst customer service experience

So over Spectrum 👹 I MISS the great service I got from Bright house 😓 Im definitely looking for a new provider!!!!!! AWFUL!!!!!!!!

What a horrible service, only two staff members and more than 20 customers waiting. After 45 minutes they said they didnt have equipment to replace or exchange, couldnt they say it before?

The girl behind yhe mask was pleasant and helpful. After the wait period I was out quickly

Waited almost 2 hours in line for a 5 minute exchange if that even. Definitely need a separate line for equipment exchanges only.

If you schedule appoinment very fast service and friendly.

We came to only drop off a router we no longer needed. 26 people in store with many waiting hours to see a representative. Only 2 representatives working. We make it to #10 and one disappears on break? Unreal. Hours and hours wasted in my day. I suggest coming on a week day and pray its not busy.Still waiting.......

Make sure to make an appointment or else youll wait over an hour! They definitely should have at least one station for JUST internet/cable since almost everyone was there for cell phone service.

Fantastic customer service. I needed help with my Modem and they had someone at my home in less than 24 hours!

Adam gave me a wonderful experience, helped me pick a service package that gave me just what I needed, and even referred me a position to apply at the same location!I am a AT&T service user for over 10 years now and Adam made my visit feel very welcomed, something I haven’t felt with my service provider in a long time.Overall, I had an amazing time communicating with him about spectrums many mobile, internet, and t.v./streaming options they provide.Thank you again for your assistance and for the hard work your team provides to the public, you all will definitely see me again in the future.

By far the 2nd to worst spectrum store I’ve been in. The winner on terrible spectrums is Brooksville. If you’re intending to visit the store please prepare to wait 2 to 7 hours lol

0 star review. Currently waiting an hour and a half listed as number 8 on the list out of 24. Two employees are on the floor, tied up with 2 customers switching to spectrum mobile. Why on Earth did they staff 2 employees on a Sunday? Half of the people waiting, myself included, all have some sort of modem, router, or cable box to probably return or exchange. But yet these employees are tied up with mobile customers who are literally holding up the line. A better idea would have been to staff 3 or 4 employees where 2 could handle mobile, and 1 or 2 could handle exchanges, pick ups and returns. Also, scheduled appointments take precedence over those who’ve been waiting in store as a walk in, so make a reservation ahead of time, but you’ll probably have to wait anyway if they’re dealing with mobile customers.

O had too lay the law down to them they were acting up

Worst service that I have ever experienced. I have three cable boxes and I have to return one every month. And then even setting a appointment online and still have to wait hours. I have to work for a living. My service is over $300 a month. I am throwing all my equipment away and they can sue me for it. Verizon is coming in the morning!

In and out great service

Employees are Rude & Disrespectful...not even going to get into Spectrum Scam business practices

The store was packed only 3 people working each person taking at least a half hour they need a better system for device pick ups and drop offs people buying phones take to much time to turn over customers

Quick and fast, no unnecessary questions, lets you get in and out

The customer service office was easy to find in New Port Richey. So glad I made an appointment online. There were many clients spread out waiting to be seen. I checked in and was immediately called. I needed to make the appointment to get an old modem that went out Joseph was so very patient, knowledgeable and answered every question. He quickly replaced the old one with a new 5G modem. Asked him about getting a new cell and service through Spectrum. Joseph never rushed me through the process, was so friendly and patient with me. I walked out with a new 5G modem, new cell service for my new cell coming in the mail, a convenient appt scheduled with Joseph and a delighted smile on my face. Thank you Joseph!(and Spectrum for a new phone I can finance and great service)Ms. M

Make sure you make an online reservation. If you just sign in when arriving they do not call you in the order you signed in. People who did not have online reservations were called ahead of me and other people.

I was at this location to upgrade my 4 year old modem. Wow!! While I waited 40 minutes for service, the young man was extremely knowledgeable and professional. He answered all of my questions and provided customer service above expectation! CORPORATE needs to adjust the hours to accommodate the varying needs of customers and add more employees to lower the wait time for customers.

Service was great, but its the only game in town really.

It took forever. The same anywhere you go. Not enough staff.

A young man named Alex was person was very helpful and polite

By far the worst cable company Ive ever dealt with, been having cable tv issues for almost a year now and still no fix but charge top dollar. Have to reset my box 2-3 times a week by unplugging the power for a minute, was told this is normal to have to do this, Ill be calling vary soon to disconnect my horrable service with you, sad that now i have to call a dish provider or frontier or some other company for quality service

It is 7:22pm the store on map shows to close at 8 ...somebody is not doing their job

Nice, clean, modern facility. Insane level of staffing. Two employees for a Sunday afternoon is an atrocity.

I am now saving $70 a month thanks to Adam talking to me about cell phones, I was overpaying Verizon for the same service Spectrum offers. I advise everyone to see Adam if he is available. He truly takes care of his custoners and everyone leaves his desk with a smile

Long wait to return equipment. Only two people behind the counter and over 15 customers or soon to be ex-customers. If you want fast or good customer service dont come to this store.Another disappointing interaction with SpectrumToday my wife and I found we do not have internet connection. After speaking with technical support, the technician told me have the modem replaced so I drove to the nearest Spectrum store and exchanged the still new modem for another oddly looking two part device, a modem and a router. After installing the two part device everything seemed to work but afterwards the internet offline again so I called technical support again. After restarting the device several times and trying other things the technician basically said she could not help further and a in home technical call was called for. Today is Saturday so the earliest a technical call be made is Monday in the afternoon. I work remotely and with COVID raging all over the state of Florida not being able to connect to the internet means I out of work. The Spectrum technician seem to be indifferent and the best I could hope for was a cancelation so appointment is moved up on hour sooner.Personally, Spectrum is a dinosaur and should go out off business. Needless to say, Spectrum has lost another customer. And I will never buy their cellular service from Spectrum.

I cant review spectrum as a company so I apologize to the workers here that actually care (if any because most of you make commission). I pay almost 200 dollars for internet that can barely support 3 devices and drops complete internet connection to the point I have to regularly restart my router. Please either replace your routers or shut down.

Terrible. Several employees working on one customer. Been waiting 32 minutes and only two customers have been processed.

The staff was very helpful when I picked up me equipment.

Wait time way too long. 17 people waiting and only 1 staff. Lady was very nice and efficient so she was great. I was #3 on the list and waited over 1 hour. You really need 3 staff at busy times.

I was there a week or so ago, had a few questions and a nice young lady .. I think her name was Hannah was able to answer all of them and got me on way pretty quickly, very friendly and extremely helpful.. Five stars for her.

Adam was very helpful, knowledgeable and courteous in addressing my issue today. He also noticed an inconsistency between my records and my equipment which could be affecting my internet service quality. Great employee who obviously loves helping people!

Ordered a s21 5g over a week ago and still have not heard from salesperson to pick it up!

Do not gey the mobile serviceAwful service and customer service is just as bad

Smells like beef and cheese, I dont recommend for people who have cancer or a cold.

Adam provided outstanding service at a time when great service was critical. He facilitated a solid and fast service internet speed and quality with a new modem and router for a world wide presentation I delivered the following day online. This problem has lingered for over a month and he took car of it in the store.

Had an appointment, short wait, but well worth it. Adam provided excellent service and we saved quite a bit over Verizon.

Went in today to return a router, placed 26th to be seen while there is just 3 people taking care of us. I sat there for a few hours and only moved down to 21st person. Service there was horrible, taking hours on one customer and only having 3 on the clock? One of them had actually disappeared as well leaving two on the floor to help. I literally just wanted to return the router and leave but theres no help there and no way to notify that your there for a drop off. Will not be going back there after todays ordeal. Yall need more people to help customers so you dont lose them.

Cable constantly goes out. At least once a day usually more. This is also for Internet. So far tonight it’s been totally out 35 minutes however I am sure it will not be on anytime soon.I also get “ buffering“ all throughout the day

Absolutely horrible experience anytime I have to go in. The communication between the staff is unbelievable and each one of them will tell you something different. The wait, even for the most simple things, are not worth having this service.. something needs to change here.

Stop in with a friend to help him trade some equipment, and ended up talking to Adam about my bill. He was very polite and professional. And, he ended up saving me some money off my monthly bill. Thanks Adam! : )

The store itself is new, nice and clean. You sign in on a touch screen when you enter the store so youre not losing your spot in line. I had to wait about 10 minutes when I got there around 5 pm. Years ago they used to pick up their Equipment if you canceled service, now you have to bring it to the store yourself. Wouldnt be too bad if they had a more central location. This new store is at the south west corner of SR 54 and Little Rd. For customers from Hudson its quite a distance just to bring a cable box or router back.

My journey started out at 10:00 this morning. I was told to go to the spring Hill store and give him the address I got there no store. I called they said there was no store in spring Hill anymore that I would have to go to New Port Richey. I went to New Port Richey they tell me there is a store in spring Hill and its still open but its not in that location anymore. Then at the New Port Richey store I had to sit and wait for over an hour try to get some service. Worst customer service ever

They were very helpful and did not pressure me to buy

Seriously, you should take lessons from Chick-fil-A about how to move people through! I was about 28th in line when I got there and an hour-and-a-half later I FINALLY was able to see an associate to turn in my cable box. Then, when I got home I found out the associate did the transaction WRONG, instead of ditching the cable like I asked and keeping the internet they kept the CABLE and turned the INTERNET off! Strange that they would do this considering I turned in my CABLE BOX!!! I had to call in and have tech support fix it. I was LIVID!

Quick. Tgeir was people signing in and waiting.....all,I needed was to pay my internet. I,saw the pay machine. It,even takes cash. ...I,was in and out....covid safe and clean. Employee, s look like they knew what they where doing. Focused on customers needs....Great place.

Very slow service. Last year great service. I had to go back twice to get equipment and had to call twice too. Very disappointed.

The Customer Service Team is just excellent and professional. Spectrum has the Best Team and Products for me and my family.

Only two people with a long waiting time, Glad were getting rid of spectrum, ridiculous,

I cancelled service during a month I had paid for and was told I had to pay for an additional month, even though I wasnt using the service, as that was their policy. This was done so that in the event I ever wanted to reactivate service at a later date the first month of the reactivation would be paid for. How they are allowed to do this under FTC regulations is questionable and I have filed a complaint with the FTC. I find itinteresting that this so-called policy was never disclosed when I first started service. This sort of business practice speaks clearly of the type of ethics Spectrum and their parent company Charter Communications employs. They make Comcast look like saints.

No one seemed to want to help me at all

Canceled services 3 days into a billing cycle after years of service & they refuse to prorate my bill because company policy is no prorating bills. So Im still on the hook for $268 for a month of service which is rough since Im paying bills with disability due to broken back leaving me in a wheelchair. Youd think they would have a little compassion, especially in this pandemic with people losing jobs & Spectrum raking in money with their highway robbery cable bills. I got an outdoor HD Antenna put up & get 64 channels in better picture quality with no more monthly bill.

Most of the agents are very nice and knowledgeable, but you usually have to wait 30 to 60 minutes and more to get served. I need to hire more people

Was there 1/14/2021. Adam was very helpful answering all my questions and concerns. I will need to return there very soon. I hope Adam is there to help me with the process.

Hannah is wonderful to deal with but she needs help desperately. We have been to this location numerous times and your employees are overrun by customers who become irate after long waits.Get them some help!!!

Zero star review. Horrible experience! I got so mad and asked for supervisor. But young male representative was laughing and told me that supervisor on the meeting for 3 -4 hours. And offer to wait her. Applause 👏 for your excellent customer service, guys!

The wait is horrific. Waited over an hour. 3 people mostly with over 10 customers waiting.. rediculous.Afterwards, once I got to the counter, I was treated very nice and had all my concerns taken care of..

The associate was very nice but could not help me. Unhappy with mystery charges that cannot be explained and mobile service is only so so. So I pay more for less

Adam as extremely efficient, knowledgeable and friendly. A true asset to Spectrum. He should be commended for a job well done.

Si freakin bad bad bad..near 4 hours there and still no answer...No one knew anything...Where did i get the patience..

The service was excellent. Once I got service. The wait is incredibly absurd.Poorly staffed

Great service. Very fast